HELP! HSBC Face 2 Face interview next week! need some tips plz

6 July 2008 - 12:58pm

Hi all I've applied as a customer services advisor for hsbc, i have completed the online assessments and passed the telephone interview, im at the last stage the face to face interview, and pretty nervous as it's my first time working in a financial field. If anyone could let me know or give me any tips on how to prepare and what i might be asked. Or what types of questions will be asked, and what type of responses they are likely to favour, i would really appreciate it thanks.


Latest comments

  • 10 April 2015 - 4:46pm
    • chrisrogers664

    First you need to relax. then hit the Google for tips for the skills. And if you need any further tips then try "Apply Online Today"

  • 2 January 2015 - 5:15pm
    • z1604

    need some help with my customer service- trainee mortgage officer role
    iv got my face to face interview coming up in 3 days time and i was wondering if its simliar questions to the tel interview and if so can i use the same examples as i did before
    your help is much appreciated

  • 30 May 2014 - 11:35pm
    • bolo_

    Hi everyone.
    I passed my face to face interview for Customer service officer today!
    Ill give you a run through of what happened as this site prepared me for the day and i found all your help really useful!
    I got a tour of the building first and then i was taken into a room to do my interview. I was asked 6 questions in total and i will try to remember them all, im sorry if i forget some!
    1- Can you tell me about a time where you had to adapt to change?
    2- Can you tell me about a time when you went above and beyond for a customer?
    3- Can you tell me about a time when you introduced an idea to change something within your work environment?

    thats all i can remember question wise, but basically they all merged into each other towards the end.
    The entire interview was really relaxed and i felt like i was talking to a friend the entire time, kuddos to the recruitment team they are really good.

    After that i had the phone roleplay, this was pretty straight forward, you just read from a script and get the phone call and try to understand what the customer was wanting and if you could link sell anything to the customer... like for example a customer calls to check their account balance because they were going on holiday, you would then try and get them to take some foreign currency and travel insurance.. its pretty easy if you take your time, even if you make mistakes they are just looking for imagination and initiative.

    i hope this helps a few folk!

  • 7 April 2015 - 8:56pm
    • ai_papi

    Hey what branch was the interview for? Any other tips for the interview?

  • 7 April 2015 - 8:56pm
    • ai_papi

    Hey what branch was the interview for? Any other tips for the interview?

  • 7 April 2015 - 8:56pm
    • ai_papi

    Hey what branch was the interview for? Any other tips for the interview?

  • 13 May 2014 - 9:36pm
    • bitcoin81

    Hi Sadia,
    Hsbc is strict in interviews as competition is stiff. However u need to prep competency based answrs. Y hsbc, excellent cust serv, doing the right thing, team work, going above and beyond are the regulars. But I had mine a long time bk and for a diff position. So mine was very diff. But u need to be very confident in ur answer delivery. Hope this helps.

  • 13 May 2014 - 9:36pm
    • bitcoin81

    Hi Sadia,
    Hsbc is strict in interviews as competition is stiff. However u need to prep competency based answrs. Y hsbc, excellent cust serv, doing the right thing, team work, going above and beyond are the regulars. But I had mine a long time bk and for a diff position. So mine was very diff. But u need to be very confident in ur answer delivery. Hope this helps.

  • 16 May 2014 - 3:11pm
    • SweetPoison

    Hi Sadia and all
    check all competency questions on this thread mainly in the first few pages for customers service and cashier roles. Cashiers might get questions regarding handling of cash so give them your views and provide work related examples. If you don't have work related example you can give personal examples or you can link it to an occasion where ur reliability was proven e.g. following rules and procedures.
    Focus on your body language, eye contact and voice tone as this can be a big giveaway of your confidence.
    I also found the following member NegotiationTips1 on youtube very helpful. Follow his tips and you wont go wrong!!!

    Good Luck!!!

  • 13 May 2014 - 3:14pm
    • sadia.r.9

    Hi I've got an face to face interview in a few days and was wondering what questions will be asked and it stated it's gonna be an hour and 15 minute :( lol for a cashier role. Please help thanks

  • 13 April 2014 - 10:44pm
    • Margerita

    Hi guys I applied for job in hsbc. I'm experienced in customer service and sales ( 4years experience working in mobile network) I'm worry about credit checks. My credit is poor however my current employer offered me a job. Any chance I will be accepted for position in the bank? Will they consider my experience and very good reference.? Any ideas??? Help please....

  • 7 April 2014 - 4:01pm
    • mandeepsond

    I have f2f interview for cashier role on 10-04-2014.
    please help me in terms of what hsbc asked in f2f interview

  • 10 March 2014 - 1:42pm
    • catchang

    Hi everyone

    Does anyone know what background check provider HSBC uses?

  • 10 February 2014 - 12:16pm
    • mluggeri

    Hi, I've got a face to face interview tomorrow for commercial service associate, and as well as the competency questions i have to do a role play. Has anyone had experience of this? any tips or advice??

  • 2 March 2014 - 1:07pm
    • meadowpark

    hi mluggeri, hope your interview went well! i have scheduled for a face to face interview. it would be a great help if you possible could share your experience here and if you can remember questions you have asked and any more details please. it will help everyone who is going to have a f2f interview with hsbc. many thanks.

  • 28 October 2013 - 4:44pm
    • rodrigue.eid

    My process was also pretty quick, from doing the tests and doing the telephone interview and arranging the face to face, I had my face to face on Thursday 28th and I think it went pretty well (this was for a customer advisor role but I was also interviewing for a cashier role) and at the end they asked me where my nearest rail station is and if I drove and where I would like to be located and stuff... And they said that they will provide feedback in 48 hours... Is that normally true and does anyone know if the call or e-mail?

  • 7 April 2014 - 4:04pm
    • mandeepsond

    hello rodrigue.
    I have f2f for cashier role on 10-04-2014
    can you please help me interms of what they asked you for the f2f interview.
    mkaur sond

  • 4 October 2013 - 8:38pm
    • jjh

    I am going for face to face interview for cashier on next week. can somebody tell me what sort of question they will ask? I am bit nervous because this one is my first interview.

  • 28 March 2014 - 2:37pm
    • Gracegao

    Hi, did u get the job in the end? I am going to have a f2f interview for cashier next week, I haven't had tele interview too, how was your interview? Any tips? Thanks

  • 4 September 2013 - 3:28pm
    • danieljacob83lk

    I have gone for the hsbc face to face interview end july 13 , and still following up for feedback.. Went for the CSO position (Customer service officer). Any one have an idea how long it takes to get feedback.

  • 26 August 2013 - 10:17pm
    • Kayleigh25

    Hi, I have a face to face interview on Wednesday for a cashier, they only emailed me today a bank holiday to see if I was free on Wednesday. I also haven't had a telephone interview which I find strange don't know if its a good think or not. If anyone has had similar experience please let me know. :)

  • 24 July 2013 - 1:20pm
    • diamond123

    hey guys, need your help! have a telephone interview for customer advisor this week, any possible questions from recent applications made would be much appreciated...

    Thanks in advance

  • 2 July 2013 - 11:17am
    • m_aamer_shabbir

    hy, i applied for cashier role for Manchestor, and successfull in my online assessment, but further they didn't tell me for any assessement or call for interview. i also sent email. but still waiting their reply.
    anybody can help me, how it will take time?

  • 2 July 2013 - 1:09pm
    • bumi

    Just wait they will send you an email before weekend to book for telephone interview.
    Its fine everything will be ok.

  • 27 June 2013 - 10:26pm
    • bumi

    Please everyone,I have an interview with HSBC for the CSO position london, I was also told that there will be a practical role play. Please I need assistance

  • 11 June 2013 - 10:12pm
    • Bingobanana

    Regulated by whom ?
    They can do what they want as it is them seeking to employ and it is them who shall decide who and why they employ someone.
    They and few others will make a decision at the end of the interview, as they will consider further amongst many other reasons.
    So its usual to say well done but then have to wait.
    Someone more suitable may have done that little bit better and also received a well done, yet one receiver of the well done would still need to be rejected we're there only one job .
    Your just a whiney whinge bag I'm sure !
    Maybe they should stay silent at the end of the interview , then you would whinge saying that was rude and unfair lol !
    Seriously I mean it , get a grip and slap yourself or something .
    They must have rejected you , and its easy to see why !

  • 12 June 2013 - 2:51am
    • nlr3169

    I do not know why you are playing fiddle to HSBC? and who are you to conclude that as employers they can do whatever they want. They thrive on morals and values and if there a strong HR policy every applicant deserves a reply. I do not want you pass judgement on what I should do and instead you slap yourself for being a silent onlooker on the atrocities committed by these people. Raise your Voice and be heard man. Dont shun and run away. To speak against wrong doing needs courage but with you ..............

  • 12 June 2013 - 4:02pm
    • Bingobanana

    Atrocities ?
    Really ?
    Don't be silly , its a poxy job interview for HSBC , so when you don't get a response when you want it you call it an " atrocity " what a tool you are.

    It takes courage ?
    So your courageous for having a dig at HSBC on a random Internet forum ? Hardly courageous !
    You a typical whinger and you will change nothing by ranting on here.
    Go into the head office and be courageous ! Demand to see HR top nobs,chain yourself to the door so they can't close for the evening and demand a reply .

  • 13 June 2013 - 4:53am
    • nlr3169

    Hello there! I know my job. I wanted to tell my forum mates what happened to me and did not ask you to pass judgement about me. It is better you mind your business.

  • 8 June 2013 - 10:57pm
    • bitcoin81

    I had applied for a sales associate role received my offer recently from HSBC which I have accepted. I must say it was a series of many different rounds, more than any other bank I can confirm(I have spent nearly 5 years with different banks and financial institutions). But, another big thing starts with the back ground verification. Anyone thinking of HSBC, please do have your 5 year minutes ready......address, education ref, transcripts/grades, employment (ref directly from HR) ref, personal bank account verification, travels abroad are just a few to be named. So, please be aware that recruitment process for HSBC is really long and they verify almost every word you drop. Can take months for this process.

    Good Luck All !!!!!!

  • 4 June 2013 - 11:31pm
    • bumi

    Hi everyone, please i have a face to face interview with HSBC for customer service officer and i was told i will be having a
    role relevant practical exercise

  • 4 May 2013 - 7:33pm
    • bitcoin81

    I have got my face to face interview for outbound associate role at Leeds. Please could someone help me with what questions they ask for this position if someone has already interviewed for this role?


  • 29 April 2013 - 6:38pm
    • vivy

    Hi, i have recently applied for a cashier role, the problem is that i applied for a customer officer a couple of months ago did not get it because of uni, so when i applied for a job role as cashier recently all my online assessment said it had been and it showed me the overview of my answers and it was the same one i did a couple of months ago and now they have scheduled me for a phone interview is this normal.

    I did try to call the recruitment apartment but did not get that much information if someone could help me and also what type of question they will ask over the phone interview as i got my one tomorrow.

  • 15 April 2013 - 4:15pm
    • ban1718

    Hi guys I was wondering if anyone have got job from talent pool if yes what is nExt process for it. I am in talent pool and I really need this jib

  • 10 April 2013 - 7:18pm
    • calamity

    I just want to express extreme disappointment in the antics of the HSBC Recuitment system which needs a complete overhaul. I passed my telephone interview approximately 8 weeks ago and was congratulated. A f2f was promised within 2 weeks it is now 6 weeks down the line and haven't heard a thing. I think it disgusting that a company like HSBC are interviewing young ambitious people only to leave them floundering as to the outcome of their application. This Forum has been a big eye opener as to the diabolic methods now in place by a global company and it's sheer disrespect to canditates by not keeping them up to date with their application for employment. Why is there a telephone interview in the first place? With F2F - you see, you hear, you speak the rest is history.

  • 8 June 2013 - 1:40pm
    • Bingobanana

    If you truly are young and ambitious then what the hell are you doing messing around letting HSBC rule your life?
    Typical of people who moan like you , hardly ambitious !
    Its entirely up to them how they recruit never forget that .
    Just accept it is the way it is , and like I said if you truly are ambitious then don't waste your time with this cooperate pile of xxxx

    Have a word with yourself !

  • 8 June 2013 - 12:00pm
    • nlr3169

    I am from Singapore and I had the same disgusting experience with HSBC. As said I applied in October 2012, passed the many tests and passed the Telephonic interview in December 21012 and was promised an AC in Feb/March 2013. Was getting regular updates till Feb end 2013. Tired of following up with them for the past 6 months and they have kept my application" under consideration" with no meaning to it. Now all my queries to them remains unanswered. I had a similar experience with RBS but they at least phoned and told of the "Hiring freeze" .Is there a regulating agency to monitor or complain about them for wasting our time by giving speculative job advertisements and fooling young minds. If someone is ready to start a grievance cell where all the investment Banks giving fake advertisements are investigated, these Banks will become responsible. Who will bell the cat?

  • 8 June 2013 - 1:43pm
    • Bingobanana

    Another whinger !!
    Have a word with yourself and read my recent comment .

    "Regulating agency for how fooling young minds "
    What planet are you from !
    Jesus Christ man that made me wet myself when I read that " fooling young minds ".

    Get a grip and look elsewhere .
    You were not what they wanted there and then .... Move on .

  • 11 June 2013 - 3:05pm
    • nlr3169

    who said I have not moved on or moaning! but that does not mean any one in the name of recruitment waste our precious time and energy and not held accountable. If it is up to them to recruit why are they dragging things and not answering when asked for feedback. Let them give some reason for rejection and close the chapter. you cannot congratulate somebody for doing well in the interview and "reject" later by reasoning it out. SO they have to be 'REGULATED"

  • 10 April 2013 - 12:17pm
    • future13

    Hello, WIKIJOB folks. I'm so chuff I found this page. BTW, I had 2 online assessment for CUSTOMER ADVOCATE role in HSBC Edinburgh and I passed it. Then tomorrow, I will be having a phone-interview. Please share to me about your experience- as this will be my 1st time to be interviewed over the phone,I had interviews before (call center jobs) but it was face to face. Your response is highly appreciated, Please help.

  • 28 March 2013 - 1:15pm
    • ban1718

    Hi Everyone

    i have f2f interview next week can you plz tell me what kind of question they ask .

    what question did they ask you and have you got ur result yet.

  • 22 March 2013 - 11:46pm
    • calamity

    Hi AS112,

    You will only be able to answer this particular question if you have experienced an objective situation which I had. Do not make up stories instead think carefully of a real life example where you have been objective, if this isn't possible you would be able to pass on this question if it arose. The questions are designed to see whether or not you fit their criteria, it is hard to generalise. Try to be confident and relaxed not pushy. Good luck I am sure you will do fine.

  • 20 March 2013 - 1:24pm
    • ban1718

    Hi calamity instead of ringing send them email they contact to soon after that .

  • 20 March 2013 - 11:37am
    • VL90


    Rather be safe than sorry.

    Yes it was meant to be half an hour but It only last 15mins for me. Maybe they heard what they needed too for each question they asked. Yes normal face tto face, I didn't have any role plays. Just answered questions and then was told they contact me as soon as.

    They asked me about team work and time management as well.

  • 20 March 2013 - 7:56pm
    • AS112

    hi there

    can you remember the specific questions that were asked about team work and time management?

  • 19 March 2013 - 10:45pm
    • calamity

    I have passed the telephone interview with HSBC and advised I would be contacted for a face2face within 2 weeks which hasn't happened. I have tried phoning but the number I ring is unavailable, can anyone give me a Recruitment Number for the London area. Many thanks.

  • 20 March 2013 - 7:53pm
    • AS112

    hi calamity

    congratz for passing the telephone interview, what role did you apply for?

    I have applied for cashier role and have a telephone interview, could you please help me what questions were asked during the telephone interview. thanks

  • 21 March 2013 - 7:58pm
    • calamity

    Hi AS112

    I too applied for a cashier role. Not sure if all telephone interviews will be the same. My interview lasted 30 minutes. i.e. I was asked to describe a time when I worked effictively in a team or a time when I had raised an objection to something I thought unfair etc. Personal or work related experiences from home or work life are quite important. Can't remember everything in detail but hope this helps.

  • 22 March 2013 - 6:33pm
    • AS112


    thanks for your reply

    for the second question "a time when I raised an objection to something I though was unfair". what example did you give? I cant think of anything, if you could please tell me how you answered this question it would help give me an idea of what to say and might jog my memory to think of an answer.

  • 19 March 2013 - 10:04am
    • VL90

    No they never mentioned my start date. Just said to wait for the contract. I'd rather have the contract in my hand and then hand in my notice as head office can easily decide that I'm not needed, then I would be jobless.

    Thanks.. It was set questions. Such as.. why hsbc? Tell me a time where you had gone beyond the call of duty... How are you with meeting targets My interview only lasted 15mins and i had two branch managers interviewing me. Was very formal not a laid back as people have said.

    I would say listen to each question carefully. Take your time answering the questions, ask them to repeat the question, they are more likely to rephrase the questions which makes it a lot easily to understand and come up with a good answer. Ask questions at the end of the interview about the role. The progression procedure. Opportunities available to move up. Etc etc

  • 19 March 2013 - 6:05pm
    • Adil786


    Thanks for your reply

    Yeah that's true rather get the contract first, i'm sure it will be all sorted soon.

    Your interview only 15mins, I thought the interview would be at least half an hour, is it just a normal f2f interview or any role play to do? or any scenario based questions where they give you a scenario and ask you how you would handle it. if so what was asked?

    I have prepared for the questions you stated, are they any others you can remember?

    thanks for your advice appreciated

  • 18 March 2013 - 4:16pm
    • VL90

    Hi guys

    I got offered a position on the 11th march for a cashier role. Does anyone know how long it takes to get the contract?. I really want to hand in my notice and leave my current job.


  • 18 March 2013 - 11:05pm
    • Adil786

    Hi VL90

    Did they not tell u the start date? Why don't u give them a call and see if they can give u ur start date that way u know when to give ur notice in.

    Btw congratz on getting the job, could u please help me and tell me what type of questions were asked in the face to face interview?

  • 18 March 2013 - 11:04pm
    • Adil786

    Hi VL90

    Did they not tell u the start date? Why don't u give them a call and see if they can give u ur start date that way u know when to give ur notice in.

    Btw congratz on getting the job, could u please help me and tell me what type of questions were asked in the face to face interview?

  • 16 March 2013 - 2:36pm
    • Asmitag

    Hi Ban1718,

    they took about 3 weeks to contact me for face to face interview. keep calling/emailing them.

    Good luck

  • 16 March 2013 - 2:34pm
    • Asmitag

    its next week.

  • 22 March 2013 - 6:38pm
    • Adil786

    hi Asmitag

    How did your F2F interview go?

  • 18 March 2013 - 10:56pm
    • Adil786

    Hi asmitag

    All the best for ur interview.

    Do let us know how the f2f interview goes and what time of questions were asked, would be really helpful. Good luck.

  • 16 March 2013 - 2:34pm
    • Asmitag

    Hi Adil786,

    No they didn't ask me why HSBC, why cashier on my telephone interview. I think they leave those questions for f-2-f interview!

    you will be fine, just prepare your answers before hand and speak slowly and stay calm.

  • 16 March 2013 - 2:31pm
    • Asmitag

    Hi Babo143,

    So happy for you that you got through the process.
    Could you please tell me what was your face to face interview like? What questions were you asked?
    would really appreciate your help.

  • 16 March 2013 - 11:41am
    • Babo143

    hello everyone, I would like to thank everyone on this forum for all their help, support and guidance through my process of applying for the HSBC cashier role. Now I am three week in my role and Im still learning...
    I just want to invite you to join the facebook group that we have created to do a similar task as this forum. It is designed to support necessary information to help us through the application process to career progression with the bank. Please feel free to join at

    Once again a massive thank you for everything :) xx

  • 16 March 2013 - 7:42am
    • Bongzar

    Not yet ban1718, i was ill yesterday, a nasty bout of tonsillitis so I couldn't talk. I will let you know when i do eventually call. Most probably Monday.

  • 14 March 2013 - 8:03pm
    • Bongzar

    Thank you ban1718, i'll give them a call tomorrow. So FRUSTRATED!

  • 16 March 2013 - 12:38am
    • ban1718

    Bongzar did you get your reply then.

  • 14 March 2013 - 2:46pm
    • Bongzar

    Hi ban1718
    Is the number you areringing a branch number or the recruitment line. If it's the recruitment line may i please have this number as i have benn waiting for my results for myF2F since the 20th of December 2012. I have e-mailed topjobs 3 times. The first two times they replied and told me that the manager concerned would respond and the 3rd time i recieved no response. I would be grateful if you could give me this number so i can talk to someone.

  • 14 March 2013 - 3:49pm
    • ban1718

    08456024348 it's there old number but now there recruitment company have changed so there new number is

  • 14 March 2013 - 3:42pm
    • ban1718

    08456024348 it's there old number but now there recruitment company have changed so there new number is

  • 14 March 2013 - 3:34pm
    • ban1718

    08456024348 it's there old number but now there recruitment company have changed so there new number is

  • 14 March 2013 - 1:54am
    • ban1718

    Hi asmitag I was wondering how long it took to call you for face to face interview . It's been almost a month I have passed my phone interview but they haven't call me f2f . I got a email saying they will call me but it have been too long to wait

  • 14 March 2013 - 11:05am
    • Adil786

    Hi Ban1718

    Why don't you give them a call to see what happening with your application. Btw what position did you apply for?

    I have applied for cashier job role, I have a telephone interview booked. Since you have passed your telephone interview could you please help me, what type of questions were asked in the interview?

  • 14 March 2013 - 1:46pm
    • ban1718

    Hi adil786
    I did ring them but they keep on saying someone will contact me . I applied for cashier position . On telephone interview they ask me tell me the time when you have helped someone . Tell me the time when you have stand for what you believe in. Don't worry it will fine . Best of luck

  • 10 March 2013 - 10:57pm
    • Asmitag

    Hi Guys,
    Just have a little question for everyone, Why didnt HSBC need bailing out during recession?

  • 11 March 2013 - 10:43am
    • Halima23

    @Asmitag-they never asked me questions regarding the recession, it's more about your own experiences regarding customer services. Btw anyone starting their training at Park street on the 18th?

  • 11 March 2013 - 5:24pm
    • Adil786

    hi Halima23

    what position did you apply for?

  • 11 March 2013 - 7:09pm
    • Bella504

    Hi, I have a question. Are you still able to log in to the taleo account once you are hired? Or is it deleted by hsbc?
    Thanks in advance

  • 10 March 2013 - 10:54pm
    • Asmitag

    Hi Adil,

    Oh Okay thank you :)
    Yes, I have passed my telephone interview, I can't really remember all the questions but the ones I can remember are:
    she went on for quite a while explaining about the setting of the interview and what they will be testing on etc..
    and the questions were:
    Have you made a positive difference in someone's life... and she asked me question based on my answer, like, why did you continue to support them and mentor them ( because as my answer I said I mentored someone and made a significant difference to their life).. so lots of question came from the answers I gave, they tend to ask you questions from your answers.
    I was only asked two main questions the rest were based on my answers
    and the second question was, tell me about a time where you spoken up for something that you believed was right.

    Hope that helped!

  • 11 March 2013 - 5:30pm
    • Adil786

    hi Asmitag

    thanks for the help. did they not ask you why you want to work at HSBC and why cashier position?

    I am a little nervous for the telephone interview, hope i can anwser the question properly and it goes well.

    by the way when is you face to face interview if you don't mind me asking?

  • 9 March 2013 - 11:30pm
    • Asmitag

    Hi Guys,
    Just wanted to confirm, anyone who has done face-to-face interview for cashier's role, you dont have to do the role plays right??

  • 10 March 2013 - 9:52am
    • Adil786

    Hi Asmitag

    As far as I know there is no role play for this position, based on what people have previously posted there no mention of doing a role play.

    I am assuming you have done and passed the telephone interview, could you please tell me what questions were asked in the telephone interview??

    I have a telephone interview booked and would appreciate if you could help me out.

  • 9 March 2013 - 9:14am
    • Bella504

    Hi guys, who else is staring their training on Monday 11th march in park street London?

  • 3 March 2013 - 7:22pm
    • Adil786

    hi, can someone please tell me what questions are asked in the telephone interview for the Cashier position. How many questions are there and what specific questions are asked?

  • 2 March 2013 - 11:02am
    • Babo143

    @Halima, I've sent you a private message. Next week I'm at park street....

  • 1 March 2013 - 7:36am
    • Babo143

    @ Halima, how are you? So far I still have not yet do any task relating to the job. The entire week was spent watching the cashier....and a few minor paper work in between! This is mainly because I haven't yet got my staff number and password to log onto the system. My line manager was on holiday this week but other supervisors start working on sorting this out yesterday! Which branch are you located in? X

  • 1 March 2013 - 9:23pm
    • Halima23

    Hey bebo! I'm good thanks, just waiting for all the checks to be cleared and hopefully ready for the 18th. I'm located at the regent street branch which I'm really looking forward to. What will you be doing next week, at the branch or training? What do you think so far about the role, easy or hard?

  • 28 February 2013 - 9:24pm
    • Halima23

    @bebo- how's the job going?

  • 27 February 2013 - 10:02pm
    • Halima23

    @bebo- thank you :)

  • 27 February 2013 - 8:50am
    • Babo143

    @Halima, yes I sent the complete contract...and all required documents!

  • 26 February 2013 - 9:49pm
    • Halima23

    @Bebo- Hey, I received my contract today, finally! I was not aware that I had to have a bank account with them so that just delays the process as I'll have to open one up. Oohh well it's only the first week so I'm sure the boredom will soon go. Is it how you expected it to be? Btw one question, you know we have to send the contact back to them, did you only send back the 'acceptance' part or the full contact itself?

  • 26 February 2013 - 9:36pm
    • Babo143

    @Halima, yes the process is really long! My first day was very quiet...basically sitting next to a cashier and observing what the job entails. This is how it will be for the rest of the week. Today (day 2), I find it really boring and just about an hour in (10am ish), I'm beginning to feel really sleepy!!!
    But each day I observed very different things...from the pressure of working super fast without mistakes to the managers taking advantage and push you to do more that you were expected to do. Also today I noticed how poorly the cashiers are treated... But this may differ from branch to branch...
    I will keep you posted on how the rest if the week goes!

    If there are any complications in your process, I'm sure they will let you know before any decision is made. So far I think you're safe...the job is there for you :)

  • 24 February 2013 - 4:19pm
    • Halima23

    @bebo-my god, the process is really really long isn't it? Oohhhhh you must be excited about tomorrow? The guy who called me said I'd have my training a wee before my start date in park street also, so it's quote odd that there're moving you back and forth, but nonetheless, atleast everything is sorted with you, congratulations :) I really hope everything is sorted ASAP, it'll be awful after all this that I get rejected. Surely they shouldav sorted out all the checks before the face to face interview

  • 24 February 2013 - 3:36pm
    • Bella504

    @babo. thanks

  • 24 February 2013 - 2:39pm
    • Babo143

    @Halima, I'm starting tomorrow (25th Feb). I'm working in the branch for one week shadowing a cashier...then I'm training in Park Street, London for one week (beginning 4 March) then back to the branch for 2 weeks, and back again to Park Street for a final 3 days of training. I did not get any uniform yet, but was told by my branch manager that business dress (blazer with skirt or trousers) until uniform is given. My checks begin on January 21 and I received confirmation last Friday (Feb 22) that my checks are complete. So approximately one month. The HR manager emailed me that the checks are complete and a welcome message to HSBC London Region.
    I hope this helps :)

  • 24 February 2013 - 2:22pm
    • Halima23

    @bebo- thank you so much for your reply, I'm just really getting worried, but thank you for your reply. Regarding the references, would they send me a form to fill in as to who I want my references to be? The only email I've received is one from a credit company asking me to confirm my address. I have been given a start date which was given to me when I was told I had been successful, and was also told about my training location too. I start at the branch on the 18. Have you started yet?

  • 24 February 2013 - 9:23am
    • Babo143

    @Halima, the checks they are carry out now is the information you provided on you taleo account (where you worked, for how long, where you study etc). This check will begin only from when they sent you the email requesting you to update your info or if they didn't send you the email and you have already received your contract online, the checks will begin.
    Don't worry about the credit have passed that already, that's why you got to the face2face interview stage.
    I think the wise thing to do is give in your notice only when you got your start date and branch allocation. If everything on your cv is true and correct, then you don't have anything to worry about! :)
    If you need any more info, let me know!

  • 24 February 2013 - 12:49pm
    • Bella504

    @Babo, I have 3 questions for you. You said you start on the 11th, is that in the branch or training? do you start first before your training?
    How long did it take you to pass your checks and how do you know you passed it, the woman dealing with my case just keeps confusing me!!!!!
    Also when you start do you get your uniform then or later?

  • 23 February 2013 - 11:06pm
    • Halima23

    @bebo- thank you for your response! Any idea what they check with the credit check, I'm actually quite worried about that, I do tend to spend alot. My start date is the 18th of march so hopefully it'll all be sorted by then but I'm worried about when I should hand in my notice at my current job.

  • 23 February 2013 - 9:18pm
    • Cupcakegal

    I start in branch on the 4th but don't go for training till the 18th getting nervous/excited now.

  • 23 February 2013 - 9:14pm
    • Yearofthesnake

    Hey my training has been moved to London bridge, anyone starting on th the 11th?

  • 23 February 2013 - 7:35pm
    • Babo143

    Anyone starting their training on 4th March at Park Street??? Inbox me please :)

  • 23 February 2013 - 7:34pm
    • Babo143

    @Halima, yes the waiting is Defo a pain! Once they have given you a start date and branch location, the contract will be sent to your taleo account within a week time (I got mine in 3 days). They will send you the contract (which state your salary, allowances, location etc), bank account form, P45, link with employee handbook, and a link to update your personal information (work experience, qualification, personal information and names and contact details of your past employers / institutions) and a firm with details of your references.
    After this they will carry out checks which (I think) should be completed before your start date.
    I hope this helps!

  • 21 February 2013 - 12:11pm
    • Halima23

    Hi everyone, this whole process is becoming very frustrating, I hate playing the waiting game. Just wanted to ask, when the contracts are send out, what other documents are including with it?

  • 19 February 2013 - 7:48am
    • Asmitag

    Oh okay, Thank you very much :)

  • 18 February 2013 - 11:15pm
    • Halima23

    I've not come across a contact number, but do email them, they'll give you a rough idea as to what's going on.

  • 18 February 2013 - 4:35pm
    • Asmitag

    Oh okay thank you very much :) so Do they not have a recruitment phone number we can call?

  • 18 February 2013 - 6:22am
    • Halima23

    Face to face^

  • 18 February 2013 - 6:22am
    • Halima23

    Hi there, I waited 3 months after passing my telephone interview till my face to facs interview, so don't worry about it, you just gotta be really patient. You could email them on, they will let you know what's happening and usually reply within a day or so. Hope it helps

  • 16 February 2013 - 1:29pm
    • Asmitag

    Hi All I have passed my phone interview and waiting for face-to-face interview now, but they are taking really long to get back to me, its been 3 weeks, I want to call them and see whats going on, does anyone have a number I can call???? would be really helpfull!
    Thank you

  • 16 February 2013 - 9:41am
    • Halima23

    Have all your references been checked? Do you know what they check?

  • 16 February 2013 - 8:58am
    • Cupcakegal

    It meant to be the 4th of March but might be later.

  • 14 February 2013 - 11:10pm
    • Halima23

    Yeah they said my start date would be on the 18th of march, hmmm that's odd. Might contact them tomorrow. When do you start?

  • 14 February 2013 - 9:39pm
    • Cupcakegal

    I think it was about two days. Have they told you a preposed start date?

  • 14 February 2013 - 11:26am
    • Halima23

    Oh ok, thank you. I got the call on Monday and they said they'll send it, I just want to receive it ASAP before something goes wrong lol. How long after your call did you get yours?

  • 14 February 2013 - 10:38am
    • Cupcakegal

    They should send it all to you on your taleo account and you need to print it off and send it back. That's the easy part lol then the waiting begins.

  • 13 February 2013 - 8:44pm
    • Halima23

    Hi everyone, I was just wondering how would I receive my contract and information about references? would they send me post home and send my things through email? i got a call saying my interview went well and that they would send me things to fill in, thank you in advance.

  • 12 February 2013 - 6:16pm
    • Babo143

    @Bella, yea I am even surprised they placed me so far too. I did ask to be moved closer to my area, but was told "I will see what I can do, leave it with me" (the HR Manager).
    I haven't start training yet, the branch manager told me it MIGHT be March 04, but this is not confirmed. My checks are still in progress (received call that I got the job on Dec 31 and location was told on Jan 21). I'm not sure how long it usually takes.

  • 12 February 2013 - 6:16pm
    • Cupcakegal

    Is it only in certain areas that you get an allowence? Does anyone have a start date of the 4tharch?

  • 12 February 2013 - 2:23pm
    • Babo143

    @Bella, congrats! Wood Green is great (its within your area). Even that location would have been good for me as its only 30 mins on the bus. I have no idea how they placed me so far. Almost everyone I have talked to (both on this forum and other source) have said that the have been placed within 30 mins from where they live to the branch.
    Anyway, I am really pleased for you....So your base salary is still the £14170 and your allowance is £3000?

  • 12 February 2013 - 4:04pm
    • Bella504

    Babo thanks. It will only take me 20mins on the bus or less depending on traffic. Although I wish I was allocated to the branch just up the road from me. I am sure you will be moved somewhere close to you if you ask them to, I am surprised they didn't move you to a closer branch because they allocate by postcode., I think.
    Basic is 15961 and 3000 allowance. am not sure if to ask them about the allowance. Have you started training? Have they finished with your checks?

  • 12 February 2013 - 2:07pm
    • Halima23

    @Bella, congrats to you! How long did you have to wait till all your checks after the interview take?

  • 12 February 2013 - 3:59pm
    • Bella504

    Halima thanks but am not sure how long it takes. I think the checks can take anything from 2 weeks to 4 weeks depending on how fast your references get back to them, I think. :) Have you had an your contract sent out to you? Do you live in London?

  • 11 February 2013 - 5:49pm
    • Bella504

    @Yearofthesnake I am patient but I already have another job offer and am so confused and dnt know what to do. If I atleast can get this sorted out soon enough then I wont feel like I am at loss. Do you get the contract via post or email?

  • 11 February 2013 - 5:49pm
    • Bella504

    @Yearofthesnake I am patient but I already have another job offer and am so confused and dnt know what to do. If I atleast can get this sorted out soon enough then I wont feel like I am at loss. Do you get the contract via post or email?

  • 11 February 2013 - 5:48pm
    • Bella504

    @Yearofthesnake I am patient but I already have another job offer and am so confused and dnt know what to do. If I atleast can get this sorted out soon enough then I wont feel like I am at loss. Do you get the contract via post or email?

  • 11 February 2013 - 2:19pm
    • Cupcakegal

    Yearofthesnake.I had to hand it in or I wouldn't get paid for what would be my notice period :(. I have spoke to hr and my line manager who told me not to worry. I have been looking on line for advice as to what you need to pass everything but came up blank. I would also like a bit more info on the training as it all seems to be very vague.

  • 11 February 2013 - 2:17pm
    • Halima23

    Hi everyone! I had my interview on Friday 8th feb and got a call back today saying I was successful :) I'm soo happy! I have been allocated at theregent street branch and due to start on the 18th of march. After reading through these, I puzzled as to why you'll be sent to Manchester for training, as mines is in London, what position did you apply for? I applied for cashier position. The guy on the phone told me to wait till my references have been checked out, any idea how long that'll take?

  • 1 July 2013 - 11:02pm
    • bumi

    Hi congratulation, I have an interview for the CSO role at oxford street branch, please do u have any advice i really need help with the interview questions

  • 11 February 2013 - 5:18pm
    • Yearofthesnake

    Yes I did express surprise at the location but was up for it as soon as I heard prepaid hotel and expenses will be catered for, I applied for a customer service officer role. Reference checking is quite long and daunting a minimum of two weeks if everything goes well. I actually received an email today from hire right the company which does the checks asking for supporting documents and requiring me to sign a statement of truth. Hope that's all sorted now!

  • 27 June 2013 - 10:30pm
    • bumi

    hi, please i have an interview for the same role. please i need ur help

  • 11 February 2013 - 1:46pm
    • Bella504

    Guys am really finding this whole process very frustrating. I just received an email to say that my contract will be sent to me shortly. I rang the recruitment team who said it could take a while ( 5days) for the contract to get to me via email. I Just find it all confusing, I will only find out what branch I have been allocated to when I receive my contract. I was told to ring my hiring manager when I wasn't given an contact information of this hiring manager.
    I am getting to a very fed up stage, have been going through this for 5 months and I dnt think I will be able to start in march if all these things aren't sorted out yet. *Argh*

  • 11 February 2013 - 5:08pm
    • Yearofthesnake

    Bella The contract will get to you don't worry, the only thing they'll have to do is put your name on it and your wages, everything else is pretty much generic. The process has taken me 4 months so I guess that's the standard. When they finally send you all the documents which incliudes the contract, bank form, p45 you'll be running around like a headless chicken trying to get everything done so just be patient for this part of the process ;)

  • 11 February 2013 - 11:44am
    • Cupcakegal

    I have been giving my start date as 4th march but they are still doing all the employment checks. I'm a bit stressed that to meet the start date I have had to hand in my notice at my current job yet if I fail any of the checks ill be out of a job. Bit annoying that they dont do the checks first.
    Looking forward to the training though. Does anyone know where the training is if you are based in a Scottish branch?

  • 11 February 2013 - 1:02pm
    • Yearofthesnake

    Cupcake, I wouldn't hand that notice in just yet if I were you, I've heard of some major horror stories with some people in your predicament!

  • 11 February 2013 - 9:40am
    • Babo143

    @Yearofthesnake, I was told by my branch manager that "it looks like my training will be the 4th March, but the location is not yet determined". Wow that is a long training - 4 weeks in Manchester!!!
    I'm hoping that London based employees will be trained in London.

    @Bella504, yea the travelling cost in London is very high...with me being placed so far from my home that means I will have to buy zones 1-3 travel card with is almost £140 per month! And the time is an hour and half travelling in the mornings.... I'm surprised they placed me so far, since they say "we will try to place you close to your home". I'm really looking forward to a change of location soon!

    Lets all keep in touch with the training...maybe we might be training together!

  • 12 February 2013 - 12:12pm
    • Bella504

    @Babo143 I received my contract today and I have been allocated tot the wood green branch I wnt have to travel too far but my allowance is 3000. I thought it will be 4000 for those who live in London. Please let us know how you find working there during your first few weeks. thanks

  • 11 February 2013 - 12:58pm
    • Yearofthesnake

    Babo, as much as I don't want to moan I think considering I'll be away for 4 weeks I should be told what is actually going on and with decent notice as I'll have to put some of my affairs in order, haven't got a clue what we can or can't bring or if it's paid atleast! I certainly hope so haha. I think for customer service officer it could be in central London or Manchester and for cashier it would be birmingham. I always wanted to visit Manchester so haha kill two birds with stone :)

  • 10 February 2013 - 8:04pm
    • Bella504

    @Babo143 Thanks. I hope I have been allocated to a branch in north London which is where I live. It will be a nightmare to have to travel far considering how expensive it is to travel around in London.

  • 10 February 2013 - 7:36pm
    • Babo143

    @Bella504, I'm also looking forward to a change in location (which I plan to bring to the attention of my branch manager).
    The basic salary is £14,170 and £3000 to £4000 location allowance. (£4000 for London based). This is state in the contract.

  • 10 February 2013 - 2:41pm
    • Babo143

    @Bella504, yes this same thing happened to me. After the long wait (from f2f interview to branch allocation), I also noticed on my taleo account that my initial application (North London) was unsuccessful and another job post for same role but London area (General) was "review". I called up the HR manager and was told that this is not a problem as the bank do require staff to be shifted to any branch which may need them. Although the area I'm currently allocated (Bethnal Green), is about an hour and half travelling each day, I still took the job in an expectation that they will change me back to North West London within 6 months (as the HR manager told me). So don't worry it's just what they do to shift us around to meet the needs of the business. I would have, however, appreciate if they could have contact us and told us about the change and ask us which other area would have been convenient for opposed to just change it without informing us!!!!

  • 10 February 2013 - 4:29pm
    • Bella504

    @Babo143 what is the salary and are there any benefits? Does it say it all in the contract? sorry so many questions. Thanks :)

  • 10 February 2013 - 9:12pm
    • Yearofthesnake

    My basic salary is 15 961, with a location allowance of £2000 as I'm based in Surrey. So in total it comes to just under 18k

  • 10 February 2013 - 4:17pm
    • Bella504

    @Babo143 I know its just all so confusing. I wish there was more communication between the HR team and candidates. when I call them they tell me someone would get back to me which never really happens. I hope to hear from them this week, and I dnt understand how I can have a start date and not received any contract or a branch allocation. Its really frustrating. I actually applied for this role in October such a long process.

  • 10 February 2013 - 2:34pm
    • Babo143

    @ Halima, it is a very lengthy process indeed! I was on the edge on giving up at one point! I also did my initial application in mid October. I hope it all goes well for you. Just email topjobs after a week and tell them about your interview and you're still waiting for the outcome. They will help speed up the process by contacting the manager in charge to get back to you ASAP! All you can do is just wait :( I'm sure it will all worth it in the end! I'm allocated in Berhnal Green (an area which I did not apply for). See my comment to Bella504

  • 10 February 2013 - 1:55pm
    • Halima23

    Thank you bebo! Gosh that's a really long wait isn't it, I'm just soo keen to find out how I did, fingers crossed. I initially applied back in October, so this whole process has really just be dragging don't you think? Congrats to you btw :) which branch have you been allocated to?

  • 10 February 2013 - 1:33pm
    • Bella504

    Hi I was wondering if anyone has experienced the same thing as me. Had an interview on the in January and got a call a week later to say I have passed my interview. I was given a verbal offer and was told to wait for a call and branch allocation. He also told me my start dat is on the 11th of march. I have just logged in to my taleo account and my status says application unsuccessful and another one says application is reviewed. I have sent them an email but not got any reply yet. I dnt know which it is because I am confused now. why do I have 2 status? please does anyone know why?
    thanks in advance

  • 10 February 2013 - 9:17pm
    • Yearofthesnake

    Bella something similar happened to me, nearly had a heart attack but the reason was because they offered me a position closer to where I live, the original job application had to be revoked!

  • 10 February 2013 - 9:55pm
    • Bella504

    @Yearofthesnake thanks. Do you also get bonuses every on top of that? Are there also other benefits like gym memberships or stuff like that? How long did it take before you got a branch and how long does the Reference checks take? thanks.

  • 11 February 2013 - 1:43am
    • Yearofthesnake

    Bella from what I've been told it is a possibility but not so much at grade 8 which is basically entry level, however if you're based in London your allowance would be 4 k instead of the 2k I'm entitled to, averaging out your wage to just under 20 k per anum which is not too bad for such a basic level, my reference checks are still being carried out even though im due to start march 4th and been given my contract, I've also been invited to visit the branch I'm due to work to introduce myself as well attend a four week training in Manchester which I have no clue what that involves!

  • 10 February 2013 - 10:52am
    • Babo143

    Hi Halima, I had my interview on December 13 and was told I will hear back from them within 2 days. However after an entire week has passed and still didn't received a call, I emailed topjobs and finally received the call with the outcome of the interview on December 31. But then again was told to wait as they were in the process of assigning candidates to branches. I received that call with allocation of branch until January 21. I'm starting on February 25.
    I hope this helps. Please note the time frames differs significantly for each individual candidates!!!

  • 9 February 2013 - 10:10pm
    • Halima23

    Hi everyone! :) I just had my interview yesterday and was wondering how long does it usually take for one to hear back from them. I applied for a cashier branch in the London area, has anyone else had one recently? I hate the waiting game, so please can someone get back to me so I can try to figure out a time frame. Thank you, x

  • 2 February 2013 - 4:25pm
    • TheBethRose

    Hey @ zeinab45! Yeah I'm really looking forward to it :) are you?

  • 2 February 2013 - 11:57am
    • blueberry89

    Looking forward to starting CSO training at London's Park Street centre next Monday (11th). Anyone else starting then? Nice that we have a 10.30am start on every Monday :)

  • 2 February 2013 - 10:58am
    • jeila24


    The contract will be sent through taleo (your hsbc recruitment profile) and not by post, mine came in 3 weeks after receiving the job offer. The recruitment manager who processed my paper sent me an email confirming my start date and her contact number for my questions and follow ups. You can also send an email at to check your status and they give prompt response. goodluck!

  • 6 February 2013 - 4:17pm
    • goodluck7

    thanks so much for your reply. I got the contract today in my taleo account. how do you log into that, do you know? which website is it? thanks a lot

  • 1 February 2013 - 11:39pm
    • goodluck7

    Does anyone know how long it takes for the contracts to be sent in the post? After the credit checks are done what is the next step? Does someone from the recruitment team ring us to let us know what the next step is or should we just wait for the mail everyday or...? any info is much appreciated as I have been waiting a looong time now and really am not good at it.

  • 30 January 2013 - 12:21am
    • zeinab45

    Hi all, got to say this site has been so much help!! so thanks to everyone that shared all their tips and experiences on here! Just wondering any one starting cashier training on the 4th of Feb in London? If so get in touch..Good luck to everyone in the process its long but worth it in the end!

  • 28 January 2013 - 7:51pm
    • Cupcakegal

    So I have found this thread really helpful so far and have just been offered a job with hsbc as a cso after a lot of back and forth since early December. Been given my start date as the 4th of march but still need to do credit checks. I am worried as a student I made a few stupid financial decisions. I was just wondering if anyone knew more about the credit cheques hsbc completed for new employees.

  • 25 January 2013 - 4:18pm
    • kumuda

    i went to walk in interview for funds administration role in HSBC global out sourcing and i got through first interview.They told me to come for second interview on next Monday and they said that there will be three exams based on grammar, listening and telephone conversation. ..

    Did any one here face the same interview plz.... give me some tips..???

  • 25 January 2013 - 1:52am
    • Bebo

    hey ... in addition i hav applied to RGIS an an inventary taker and have a face interview this monday ..would it be appropriate if i wear a black long sweater and slacks with high heel ?

  • 24 January 2013 - 5:50pm
    • fareena

    Also you can search for "an example for going out of the way to help some one" or any
    Other question. Search for an answer by asking for ?an example for..

  • 24 January 2013 - 9:47pm
    • Bebo

    hi fareena thnks for ur reply ...yes pls can u gv me wht u said as a response to ur answers.. i have applied for branch work placement....and i wld defo search in accordance with ur help thnks

  • 24 January 2013 - 4:50pm
    • Bebo

    hi .... this is my first ever job...and i have a telephone interview coming up.... i have searched for the qestions but i am not able to prepare proper answers as i do not hav exoerince facing such those who have givn telephone interviews ur responses are needed ...........PLEASEEEE really need answers THNKS

  • 24 January 2013 - 5:48pm
    • fareena

    Hi, what job have you applied for? I applied
    For cashier role and I was asked 2 competence based
    1. Example when you would have gone out of the way to help someone?
    2. Something you stoodup for that you had a belief in?
    I can answer these if U need help for these questions.

  • 3 March 2013 - 7:27pm
    • Adil786

    hi fareena

    thanks for providing the questions, could you please tell me how you answered these questions, it will help give me a idea of how to go about answer them. thanks

  • 21 January 2013 - 7:10pm
    • Bongzar

    Had a F2F interview in Chelmsford on the 20th of December 2012, still waiting, is this normal. I'm seriously losing hope, is there a number i can call to find out what is going on. This is so frustrating. My journey started in on the 12th of November 2012

  • 21 January 2013 - 12:55pm
    • Babo143

    Phew....after a long wait, I finally received the call I was waiting for. My start sate is 25th Feb.
    Initial application 12-Oct-12, Tel interview 22-Nov-12, F2F interview 13-Dec-12, outcome of F2F 31-Dec-12, branch allocation given 21-Jan-13, start date 25-Feb-13.

    @Fareena - the dress code for F2F interview is formal. I had my interview in mid December and wore a black suit (skinny trousers and blazer) with cream silk top. But during the interview, I kept my coat and scarf on :)
    I hope this helps :)

  • 19 January 2013 - 4:42pm
    • bellinha

    hi@fareena. Most questions are examples of customer service. I copied this paragraph from @ babo143 "About 10 question (all leading to each other). Question such as "tell me about a time when you had to take control of a situation, which you not direct benefit you". "Tell me about a situation when you had to deal with a customer who is very upset, and what did you do in such situation". The questions were along this line mainly testing my skills at dealing with various types of customer, my ability to work under pressure, and my willingness to do beyond my tasks etc." and then following up questions deependeeing on your answers! Good Luck!

  • 21 January 2013 - 11:23am
    • fareena

    Thanks bellinha. Can you please also tell me what should be a dress code for face to face interview for females?
    I appreciate your help once again.

  • 18 January 2013 - 10:10pm
    • Bingobanana

    Belinha Babo , you haven't got a clue what HSBC are doing have you ?
    The latest inter banking news coupled with de facto in negative net loss merged assets in china means they are doomed !
    Honestly , don't waste your time with HSBC , its all changed from the start of this year , ( I used to have a senior position in human ) so ex colleagues tell me what's going on .
    It's not fair on the likes of you but you will find out unfortunately .

    Sorry to be the mongrel of doom but better you know .

  • 18 January 2013 - 8:31pm
    • bellinha

    Hi! Hi Babo143! Thank you! I sent you a message with all the details. There's still a lot to happen before I feel it's certain, so let's keep in touch. I'm sure you will be contacted soon, They probably have to sort things out with the branch managers so maybe that's why it's taking long. Good luck again!

  • 18 January 2013 - 7:38pm
    • Babo143

    @sara-20, thank you for the info. I'm glad the assumption is wrong, because I was a bit worried about going to Birmingham (a place I've never been to before) ^_^
    @bellinha, wow...congrats! That's great news. No I haven't heard anything yet. Maybe next week. Yes please, give me the number and I will call them next Friday in case I haven't hear from them by next week. Again congrats on your starting :)

  • 18 January 2013 - 6:10pm
    • sarah-20

    My cashier training was in Park Street London. They have a training cashier bit in there. I started in branch before my training was booked. Worked in branch for 3 weeks then went on my one weeks training at park street. I found it much better to start in branch first. Most customer service courses are not in London more are in Birmingham or Sheffield. Hope that helps!

  • 21 January 2013 - 12:13pm
    • fareena

    Hi Sarah
    Can you please tell me what should be the dress code for
    Face to face interview? Please reply asap, so that I could manage
    That well within time.
    Many thanks

  • 18 January 2013 - 6:01pm
    • Babo143

    @bellinha, yes I would also like a timescale as to when they would give the additional information. Did you apply for cashier role as well? Earlier in the thread, someone state that its likely that cashier training will be done in Birmingham, while customer service officers' training is done in London??
    My bad, I didn't save the number which the manager called me from. Can you please update me with it? Yes, I think we should call them just to find out the timescale.

  • 18 January 2013 - 7:02pm
    • bellinha

    Hi Babo143! I have finally received a phone call from the same person and she told me my start date is on Feb 25th at Clapham Junction branch so within the area I had applied for. She said the branch manager would be in touch with me and I should expect e-mails from an outsourced company that will check my references. She also said I would get the contract via post. How about you? I am assuming you received the same call as we were both contacted on the same day. If not, let me know and I will give you the number. She didn't mention any training so I believe it will be the same as @sara-20. Thank you everyone for all the helpful comments, I advise everyone that if you read them back from the first one there are lots of helpful advice on every part of this long process! :)

  • 18 January 2013 - 7:04pm
    • bellinha

    ps. cashier role as well :)

  • 18 January 2013 - 8:35pm
    • fareena

    Hi Bellinha
    Would you please like to share your interview questions
    For face to face interview as a cashier please?
    Many thanks

  • 18 January 2013 - 9:41am
    • Babo143

    @bellinha, I emailed topjobs 3 days ago and got a reply saying "Apologies for the delay.
    We have requested the relevant manager to respond to you with the application status at the earliest". So far still nothing. After the face to face interview I was told they would call me the following week, but end up hearing from them almost 2 and a half weeks later. I'm assuming we should hear from them by the end of this month.
    Do you have their contact number?

  • 21 January 2013 - 10:20am
    • fareena

    Can you please tell me what is the dress code to wear for women
    In face to face interview? I appreciate your reply.

  • 18 January 2013 - 10:42am
    • bellinha

    @Babo143, I received the same reply from topjobs. When the manager contacted me on the 31st of December I saved the number she called me from so I was thinking of maybe calling this number. But I agree with you, I believe they are taking longer to make decisions. I would just like to have a timescale.

  • 18 January 2013 - 12:44am
    • Asmitag

    @thebethrose Thank you very much :) really appreciate it :)
    Just to get an idea, what was your response to that question? if you don't mind sharing.

  • 18 January 2013 - 10:27pm
    • Bingobanana

    The response was go fkkk off and stop being a Nosey twxt !
    Work it out yourself lazy clown

  • 17 January 2013 - 9:55pm
    • Babo143

    @bellinha, no I still haven't receive any call from them either. I'm starting to wonder if they place me in this so-called "pool" which they have.
    Which area and what position you applied for?

  • 18 January 2013 - 8:41am
    • bellinha

    @Babo143, I applied for Clapham area. Branches between South-east and south-west. I tried to e-mail topjobs but they redirected my e-mail and so far nothing. Wouldn't they let us know if we went into a talent pool. Do you think we should call them?

  • 17 January 2013 - 5:18pm
    • TheBethRose

    The telephone interview is really simple, I was so nervous beforehand for no reason! I did no prep before having the interview, only researching a bit about HSBC! Take your time when answering the questions, I was only asked 3 before being put on a hold and being told I had passed it. It's mainly questions about interacting with people and affecting others. One of the questions I remember was 'Can you tell me a time when something you have done has affected another person' take your experiences from previous jobs/uni/college and you'll be fine :) I worked myself up about it for nothing, they make you feel extremely relaxed and give you enough time to think about your answers! Good luck :)

    Also does anyone start their training in London on February 4th? :)

  • 30 January 2013 - 12:30am
    • zeinab45

    Hey @TheBethRose..Im starting my training on the 4th aswel..You looking forward to it?

  • 16 January 2013 - 10:48pm
    • Asmitag

    Hi everyone,

    I have a telephone interview for cashier role next week, and I am a bit nervous as i havent done any telephone interview before, can anyone who has done telephone interview please give me some of the question they have been asked and also maybe be describe the setting.

    Would really appreciate your help.
    Thank you

  • 16 January 2013 - 12:58am
    • cptherapy

    @Peterman: I think training for cashier will take place in birmingham and for customer service officer will be in london. that seems to be the case so far.

  • 15 January 2013 - 11:41pm
    • Peterman

    I start on the 4th February.
    Im in the middle of my pre-employment as well for cashier, Its quite a long winded and anxious process.
    I also want to know how the training course is? I am not quite sure where I will be trained.

  • 30 January 2013 - 12:29am
    • zeinab45

    Heya @peterman..Im starting on the 4th aswel training for cashier. Which branch are you allocated in?

  • 15 January 2013 - 9:13pm
    • cptherapy

    Hi guys. I'm in the middle of having my pre-employment screening atm and my training for customer service officer will start on the 11th near london bridge. I was wondering if anyone has gone on their training course before and could share some tips please. Rather nervous I am. Thank you.

  • 15 January 2013 - 5:00pm
    • TheBethRose

    I was just wondering if anyone had any information on the training for Cashiers?
    I start on the 21st at the branch, and haven't yet been told when/where my training will be! :)

  • 15 January 2013 - 3:00pm
    • Tim Rooke

    I found The Gateway has some really good stuff on specific tips for interviews and good general advice advice with interviews for top employers like Barclays etc (possibly not HSBC) but a lot of big firms! The address is in case you are interested! I think you have to sign up or subscribe to read the articles, but it is all free!

  • 15 January 2013 - 2:43pm
    • prash

    Hi thankss will wait for the call then. Mine has been with this status of interview has been scheduled since 10th january.

  • 14 January 2013 - 11:38pm
    • Halima23

    Hi, mines has said 'interview has been scheduled' for the past month now. I emailed them and they said they are just waiting for available dates to interview. How long has yours said this for?

  • 14 January 2013 - 11:38pm
    • Halima23

    Hi, mines has said 'interview has been scheduled' for the past month now. I emailed them and they said they are just waiting for available dates to interview. How long has yours said this for?

  • 14 January 2013 - 11:38pm
    • Halima23

    Hi, mines has said 'interview has been scheduled' for the past month now. I emailed them and they said they are just waiting for available dates to interview. How long has yours said this for?

  • 14 January 2013 - 8:18pm
    • jeila24

    Hi pash congrats! :) it's means they've already arranged you for the f2f interview. you just have to wait to be contacted as they will let you know the location and date. Mine came in 1 week after the status was changed. good luck and hope you get in! :)

  • 14 January 2013 - 7:22pm
    • blueberry89

    Got my contract (with P45 and bank details form) today. I'm starting on 11 Feb, so anyone else starting on that date, keep an eye out on your emails! Pre-employments checks take about 2 weeks and are outsourced to a third party.

  • 14 January 2013 - 4:24pm
    • prash

    Hi, i passed the online and phone interview. I am at the face to face stage. Can someone explain me the following. In my job status it states face to face interview has been scheduled and i have not scheduled anything. Anyone know something about this?

  • 11 January 2013 - 2:10pm
    • Babo143

    Thanks cptherapy...I really hope they place me within easy travel distance. London transport system is not very reliable at times ^_^.
    Thank cristiano for the heads up! I didnt know that the training is designed for pass/fail attempts. I thought it was a requirement as part of the job for new starters! But Im quite looking forward to it :)

    @bellinha - I wasnt even told which area is available. From the application online, the job post is for Edgware-Middlesex area (but areas such as golders green, hendon, finchley etc are the possible branches). All I was told by the manager who called me up to offer me the job was that they are still assigning new recruits to branches and she would call me within 2 weeks with details of my start time and which branch I would be assigned to.

    Im still waiting too...good luck! Please do update us when you get your branch allocation ;)

  • 17 January 2013 - 6:08pm
    • bellinha

    HI Babo143! Have you received any call with your branch allocation and starting date? I haven't yet and starting to get anxious about it.

  • 10 January 2013 - 11:06pm
    • jeila24

    Hi cristiano,

    Big thanks for the heads-up! :)

    Best Regards!

  • 9 January 2013 - 10:03pm
    • cristiano

    Apparently you have 3 chances to pass the training course. I have not been on it so cannot advise what it's like but according to my colleagues, it will be mostly about dealing with customers and procedures that you must follow when you perform tasks for the customers. They do not intend to teach you how to use the systems at the training course. They expect you to learn it yourself by observing your colleagues. At least that's how it works in my branch.

  • 8 January 2013 - 6:54pm
    • cptherapy

    @jeila24: Thank you for your post. I did remember reading in one of the pages that this did happen to someone before and all we could do is to email them to inform on their mistakes otherwise it will take ages for our contracts to come through. I will update again once I receive the call from my recruitment lady.
    @Babo143: Don't worry too much. They wouldn't place you too far from your home address, an hour of transportation I should say.

  • 8 January 2013 - 5:30pm
    • Babo143

    This waiting is also killing me!!! I received a call on 31-Dec from the manager offering me the job. I accept it and was told that they would call me back within 2 weeks with more information regarding which branch i would be placed in and my start date. However, when I checked back on my job description, the locations which I was told would be possible (during the face to face interview) is very different from what was listed in the job post. Have anyone experienced this? I am really worried that they will place me in a location very far from what I expected (from the job post online). ^_^

    Can you please update on what your training was like?

  • 11 January 2013 - 11:17am
    • bellinha

    Hi Babo 143. I have also been waiting for the 2 weeks to have a phone call with the details. Which area were you told is available? Have you got any more news? I'm still waiting. good luck!

  • 8 January 2013 - 4:06pm
    • jeila24

    hi'ya cptherapy,

    congratulations on getting the job! i think it normally happens, you might wanna check our previous post about it. The whole recruitment process is really stressful and you feel like it's not sure until you get started. dont worry, we're all going through that.

    very best of luck to all of us! :)

  • 8 January 2013 - 2:50pm
    • cptherapy

    Just wondering if this happened to anyone. I received a phone call last Friday confirming my branch and date of training etc. I was also told my contract will be sent by post in a couple of weeks and the branch manager will be contacting me to arrange date for me to come and meet the team and get my uniforms.
    However, when I went on the hsbc job profile today, it stated that my application was unsuccessful while I've been called twice confirming I definitely had the jobs just last week. Is this a common mistake? because I'm getting anxious and really worried. I'm waiting for their emails on this issue but it's killing me to wait.

  • 7 January 2013 - 4:02pm
    • jeila24


    Congratulations to y'all! :)

    By the way, does anyone know if the training is a pass or fail to actually get the job? Based on my previous company, those who did not meet certain grades in training were eliminated. I am thinking if this is also the case in HSBC.

    My branch is in London but will be having the Cashier Course in Birmingham on 14 Jan.

    Best of Luck to all of us! :)

  • 6 January 2013 - 5:46pm
    • cptherapy

    I also got the job as Customer Service Officer at the Marble Arch branch in London. My training place will also be at Park street near London bridge from 11th Feb for 4 weeks.
    Would love to say a huge thank you for all the advise from this forum. You guys are truly amazing :)

  • 5 June 2013 - 11:18pm
    • bumi

    Congratulations on yours offer, Please I have a f2f interview at oxford st. next week. this is my 3rd interview with HSBC i don't always get through this stage. I was told I will be having a role related practical exercise.
    Please I really need need your help.


  • 4 January 2013 - 4:53pm
    • blueberry89

    I have secured a position as Customer Service Officer at the Knightsbridge branch in London.

    I am going to be attending training at Park Street near London Bridge from 11 February for 4 weeks.

    Anyone starting in London on that date? I was told there will be 16 of us.

  • 31 December 2012 - 4:04pm
    • Babo143

    Does anyone know where HSBC cashier training will be (for a job offer in North-East London)?

  • 31 December 2012 - 1:01pm
    • Babo143

    Hello everyone...I would just to update you on my application progress. I applied for cashier job on 12-Oct-12, arrange telephone interview for 21-nov-12, face-to-face interview on 13-Dec-12. Received call on 31-Dec-12 from manager offering me the job!
    Now I have to wait 2 weeks to be assigned to a branch and be given my start date!

    During the time waiting for the outcome of my face to face interview, i really was starting to give up hope after I was told after the face to face interview that I should received a call the following week (by Wednesday the latest). After this time passed and no call, I emailed the HR team and was told they have forwarded my email to the manager in concern. Yet after another long week...I thought I was unsuccessful and began my job hunting again! Then the best New Year gift was the job offer today :)

    I will update what happens next in due course.....

  • 20 December 2012 - 1:54pm
    • jeila24

    Hi everyone,

    Please help me, Is the log in for Kroll Background Screening includes a questionnaire to fi in my background and references? Coz what happened to me was, after putting on my E-signature I clicked on submit button and then got the reference number and thank you message for completing the questionnaire when in fact I have not answered any at all.

    I am worried I might have submitted an incomplete one and cause delay to my start date.

    I sent an email to topjobs but am still waiting for the response.Do you think they will call me in case they need the details?

    Hope someone can help. Thanks a lot.

  • 19 December 2012 - 11:55pm
    • Peterman

    The face to face is where it really gets tough, because you are asked about 8-10 competency questions, they probe into your questions, its quite intimidating as I was interviewed by two senior members of staff. However if you show confidence you will break through.

    cant remember all of questions but most of them are (tell a time when....) you have to draw upon real life working examples and during education.

    questions as far as I can remember are based on team work, customer service, meeting targets/not meeting targets, teaching and learning new things, responsibility and their values - (open, connected, dependable).

  • 20 December 2012 - 2:58pm
    • fareena

    Thanks very much for your reply.
    I wish you all the very best.

  • 19 December 2012 - 5:43pm
    • fareena

    Yeh sure you can ask your concerns by mailing at They will reply your email within 2 days.
    I hope it will help.

  • 19 December 2012 - 1:46pm
    • Babo143

    Can anyone please share the contact number/email for HSBC recruitment team? After my f2f interview last Thursday (Dec 13), I was told that I would receive a call from the Regional Manager anytime between Monday to Wednesday (Dec 17-19). However, so far I did not receive any calls / emails with the outcome of the interview. So I am planning to contact them after tomorrow or by the end of the week, in case I still did not receive the call. Thanks.

  • 17 December 2012 - 10:58pm
    • jeila24


    Already received my contract through taleo. Happy Soul! :)

    wish us all the best! :)

  • 17 December 2012 - 12:25am
    • Peterman

    Hi All,

    I recently got a job offer from HSBC as a cashier and my start date is early Feb 2013 in the central london.

    Has anyone been on the 4 week training and can give me details on the dress code, location and if HSBC book a hotel to stay in for me?

  • 19 December 2012 - 11:32am
    • fareena

    Hi Peterman
    Congratulations to you. Would you also like to please share
    Your face to face interview questions for Cashier Role?
    I have applied for the same post and waiting to get f2f interview slot.
    Will you please tell me what did they ask you in f2f interview like Jeila
    And others shared their experience as well.

    Many thanks and wish you all the best.

  • 16 December 2012 - 10:56pm
    • jeila24


    Thanks for the response. It is still not there. :( Hopin to receive it this week. Fingers crossed.

    Very Best of Luck to everyone here! :)

  • 14 December 2012 - 6:18pm
    • jeila24

    Hi there,

    Was there a chance that the contract arrived later than 2 weeks? I still have yet to receive mine. Although I've been offered the job I am still worrying a lot without the contract as they might suddenly withdraw it.

    Wish all of us the best of luck.

  • 15 December 2012 - 11:59am
    • cristiano


    Did you check your my account area of the HSBC online system? They put my contract there around three working days after I was told by my branch manager that I got the job. I had to print that out and send it back to HSBC.

  • 14 December 2012 - 2:40pm
    • Babo143

    Hi Halima23, yeh defo fingers crossed :D
    Only one person interviewed me (I was expecting two to be present after reading through the thread earlier and some people said they had 2 interviewers). Yes, I was asked what I know about HSBC and why I want to work for them. Here I stressed on their global presence, reputation and the fact they pride themselves on opportunity for career progression and development! I clearly state that this is one of the main reason I chose HSBC over other high street banks and the interviewer was really chuffed about this! During the interview he was telling me all about the progression and how to fast track it (ie building networks, using their intranet to search for more opportunities in other locations both in the UK and abroad etc). It was like he was selling HSBC job to!!!
    It took me about a month after my telephone interview to get a date for face-to-face interview!
    Which area did you apply for??? I think this is a general issue with their online system update. Mine say application say the same (even today, after my face to face interview).

  • 14 December 2012 - 1:01pm
    • Halima23

    Hi babo143, that's great you took the advice on board, fingers crossed now eh! =D I'm sure you did great. Thank you for remembering some of the questions, I just wanted to ask, do they ask questions about hsbc itself too? And how many people interviewed you? I'm still waiting for my interview to be arranged, although my status reads 'interview has been scheduled' doesn't make sense as I haven't arranged a date with them "/

  • 14 December 2012 - 11:43am
    • Babo143

    Thank you Halima23 and Sarah-20. Luckily i got your replies in time...because as expected this question was asked about availability, so following your advice, I ditched the travel plans and replied I am available to start immediately. So let me update my experience at the face-to-face interview!
    It was schedule at 13:00 at Southgate branch. I arrived 30 mins early and the interview began as soon as i arrived (lasting for about 30 mins). First, the interviewer asked me about how do I travel to get there (i.e. drive or public transportation). Following on, he pulled out my CV and thats where all the questions came from. About 10 question (all leading to each other). Question such as "tell me about a time when you had to take control of a situation, which you not direct benefit you". "Tell me about a situation when you had to deal with a customer who is very upset, and what did you do in such situation". The questions were along this line mainly testing my skills at dealing with various types of customer, my ability to work under pressure, and my willingness to do beyond my tasks etc.
    Unlike some people who get an answer straight after the interview, I was told that my information would be passed on to the regional manager and I should expect a call from them early next week with the outcome of the interview! Fingers cross!!!

  • 13 December 2012 - 2:04pm
    • m_aamer_shabbir

    i was arranged a telephonic interview for cashier on Dec 11, 2012 @ 1100 AM, and received a call from HR officer i think "Paul", he apologized, although i have already worked in this roll for more than 2.5 year back at my home country. i dont know what to do???can anybody help me???
    Muhammad Aamer

  • 14 December 2012 - 11:46am
    • Babo143

    Hi Aamer, I also had a guy by the name of Paul who did my telephone interview in min-November and passed onto the next stage which was the face to face interview (yesterday). You said that "he apologised"....what did he apologise for?

  • 15 December 2012 - 3:09pm
    • m_aamer_shabbir

    thanks for replying dear. after that issue i sent email to HSBC Team, they told about not to reach me (some problem in Telephones conncections), and resheduled the telephonic interview on Dec 18, 2012.

  • 12 December 2012 - 10:19pm
    • sarah-20

    Biggest advice - don't hand your notice in until you get your contract, and don't tell them about holiday that may be for 4 or 5 weeks. In my branch I was lucky if I got one week off that I wanted, new starter means bottom of holiday choice list. Depending how many staff they need to cover etc. As long as you are sales focused, even as a cashier then you will enjoy working for them. I lasted 2 years and am now earning more money in a no target/pressured organisation. It is very much sell sell sell even as a cashier!!!

  • 12 December 2012 - 9:31pm
    • Halima23

    Hey Babo143, I really don't think you should tell them about your plans, they may not consider you. You've gotten this far so don't sabotage it :) let the time time and then tell them. I'm in the same position as you too, just need the interview date to be arranged. Can anyone please help with what kind of questions they ask, thank you! X

  • 12 December 2012 - 10:16am
    • kammyboy

    Thanks jeila24 for the update.

  • 11 December 2012 - 6:13pm
    • jeila24

    hi'ya tellebabe and kammyboy,

    thanks a lot for your response...:) by the way, i am experiencing the same thing in taleo...a new application automatically showed up which has a status application being reviewed and the old one is unsuccessful. I called them on Monday and asked about it, the lovely officer said it's really the status when the candidate has been assigned to specific branch. She told me to call her on thursday if I still wouldnt receive my contract. I hope this helps.

    Good Luck to everyone!:)

  • 11 December 2012 - 2:37pm
    • Babo143

    Hello all....this forum is very helpful indeed for those applying for bank cashier / customer service jobs. I would like to update my information / progress as I am also applying for a similar role with HSBC (Southgate branch). I did my initial application on 12-Oct-2012 and after a series of online questionnaires, I was invited to book the telephone interview. This was scheduled for 17-Nov-2012. After waiting a few weeks, I was finally invited to the face to face interview on 13-Dec-2012 at Southgate branch. I am a bit nervous!! After reading through some posts on this forum, I somewhat gained a few ideas on what the interview questions may be like. However, if anyone can please share their experience for recent face to face interview in London, I would really appreciate it. Finally, I have plans to travel by April month end through May (about 5 weeks). Do you think its a good idea to inform the interviewer about this or should I say "no" in case he/she asked if i have any holidays booked??? (Note: I haven't booked yet, just plans to go back to my home country to get engaged). Thank you all in advance!!!

  • 11 December 2012 - 10:37am
    • kammyboy

    Yeah mines is same as yours now, we'll just have to wait I guess! Thanks

  • 11 December 2012 - 10:37am
    • kammyboy

    Yeah mines is same as your now, we'll just have to wait I guess! Thanks

  • 11 December 2012 - 9:36am
    • Tellebabe

    Mine says the same as well, however, there was another job application opened n updated by them this morning stating my application is being reviewed. #strange...I might just give them a call on Thursday. But don't panic still.

  • 10 December 2012 - 10:50pm
    • kammyboy

    Hello tellebabe, has your hsbc candidate portal updated? Mines now has a new application and one that says unsuccessful! It doesn't make sense to me!

  • 8 December 2012 - 12:52pm
    • kammyboy

    I know what you mean, but I'd have to give my notice in on the 17th and would be more confident if all on their side of things were sorted! Oh well I'll just have to wait!

  • 8 December 2012 - 10:10am
    • Tellebabe

    The gent who called me...advised a 2week wait for the contracts to come through...I don't think it's anything to worry if ur start day is 14th. N its advisable u don't resign till u pretty sure u in with HSBC on ur two legs.

  • 7 December 2012 - 11:07pm
    • kammyboy

    I haven't received a contract or any communication with the external company that needs to take my references, I don't know how long it takes, but I don't wanna give my notice in for my current job until I'm certain all the hsbc side of it is completely done to be honest, I got the call about the job on Tuesday and now it's Friday evening so I don't really know how long it takes, sorry!

  • 7 December 2012 - 9:33pm
    • jeila24

    hi telebabe and kammyboy,

    May i know if you've already received your contracts? I was told to wait for it til today but have yet to receive any. Now Im back to worrying.

    Pls let me know. thanks a lot! :)

  • 6 December 2012 - 9:30am
    • kammyboy

    Does anybody know how long it takes to get your contract through? And also how long it takes the external company to ask for your references?

  • 4 December 2012 - 3:53pm
    • kammyboy

    So do you have to give notice? I'm happy n stressed at same time as I've worked in my current job for 10 years lol!

  • 4 December 2012 - 3:35pm
    • kammyboy

    Ill be based in St. John's wood, but my training will be in park something I can't remember I was too excited, I'm just wondering now about the references they have to get, I read a few posts on here n don't wanna give my notice then to be rejected! I'd rather work in my current job on Sundays which isn't conflicting with hsbc hours!

  • 4 December 2012 - 3:48pm
    • Tellebabe

    I don't think it's anything u sud worry abt. It's just to confirm if u actually worked where u stated and if u have any CCJS, if u ave bn declared bankcrupt or if u've bn fradulant. Fear not

  • 4 December 2012 - 2:59pm
    • kammyboy

    Me too, i got the call at 11.30ish, i'll be starting on the 14th january so am just awaiting my contract being emailed to me, and the reference checks which take about 4 weeks so woohoo!

  • 4 December 2012 - 3:27pm
    • Tellebabe

    Same start urs regent street?

  • 4 December 2012 - 12:35pm
    • Tellebabe

    I just got the call...I got the job. Thanks everyone, I'll share my experience in the evening. I'll type out all the questions I can remember and hints. Good luck to every other person waiting

  • 4 December 2012 - 10:23am
    • goodluck7

    Hi. Has anyone here got a job after being placed in the talent pool with HSBC? I had my face to face interview with them for a cashier role late Oct and they rang me back to say I'd passed and was all ok but unfortunately they had to move some staff round and the position I'd applied for was filled that way. But I shouldn't worry because as soon as something else arises they'll arrange for me to go and meet with the branch manager. I was very excited initially but I'm starting to doubt now that this whole process will eventually get me a job. has anyone else been in this situation? has anyone from the talent pool got a job in the end. Thank you !

  • 4 December 2012 - 11:45am
    • fareena

    Hi, I wish you luck. What place did you apply for?
    And would you please share what questions they
    Asked you in interview? I hope you get a call from them

  • 3 December 2012 - 3:55pm
    • kammyboy

    Yeah the waiting is the worst part, I was only interviewed by 1 person, the manager! Well hopefully you n I both soon!

  • 3 December 2012 - 3:22pm
    • kammyboy

    So is it not updated on your candidate profile? Mines still says interview to be arranged! I thought my interview went pretty well but also if it was a yes then they would have said by now lol!

  • 3 December 2012 - 3:35pm
    • Tellebabe

    My candidate profile still says the same...tot my interview went pretty well as well, buh I don't want to put my hopes high. I asked the interviewer when I was likely to get an outcome and they both said they didn't know because they are interviewing quiet a number of pple for the west end area. To be honest, the whole process has taken forever!!! I just hope I hear from them this week. The wait is exhausting!

  • 3 December 2012 - 1:48pm
    • kammyboy

    Central London you?

  • 3 December 2012 - 3:13pm
    • Tellebabe Hopefully we wud hear from them soon

  • 3 December 2012 - 1:43pm
    • Tellebabe

    Thank you, what area did u apply for?

  • 3 December 2012 - 1:14pm
    • kammyboy

    I applied for customer services officer, give the hsbc recruitment team a call again, my friend works for hsbc and interviews for them, or you could email the manager who interview you!

  • 3 December 2012 - 12:19pm
    • kammyboy

    For people that have recently been interviewed in and around London, they had such a backload of applications that they decided last week the outcomes of recent interviews and will be contacting us shortly! I had my interview on the 21st of this month am am awaiting a response.

  • 3 December 2012 - 12:48pm
    • Tellebabe

    Congrats Jeila and @ kammyboy...what role did u apply for please? I had my interview on the 19th of last month and still no feedback. I even mailed and called them...but nothing. I applied for customer service officer though

  • 3 December 2012 - 10:57am
    • jeila24

    hi there!

    I just got a call from HSBC and my start date is on 07 jan. A perfect start of the year! :)

    It takes a lot of waiting but it's all gonna worth it. Thanks to everyone who have shared their experiences with me and I wish you all very best of luck! :)

  • 3 December 2012 - 11:54am
    • FareenaFiaz

    Congrates Jeila. I wish you all the very best.

  • 29 November 2012 - 11:50pm
    • jeila24

    hi fareena,

    it was an hour interview with both the sr mgr and the mgr. they asked first of my background...then mostly about my experiences when i was also a bank cashier back home. i can say it's like the telephone interview, if i were to give a tip... prepare examples about cust svc, decision making, challenges in your profession that you've encountered then solved. They like have 7 or 8 questions listed but lots of follow up. Smile even if they don't, and eye contact. I was offered the job right after the interview...but im still stressed coz i dont hear anything yet from them to know my current status.

    I wish you very best of luck on your interview! can you keep me posted pls?

    thank you?

  • 30 November 2012 - 2:41pm
    • fareena

    Hi Jeila
    Thankyou so very much. I will definitely keep you posted.
    I am still waiting to hear from HSBC about f2f interview slot.
    My application status is changed to COMPLETED. I don't know what
    does that mean.
    Good luck to you as well.

  • 29 November 2012 - 11:50pm
    • jeila24

    hi fareena,

    it was an hour interview with both the sr mgr and the mgr. they asked first of my background...then mostly about my experiences when i was also a bank cashier back home. i can say it's like the telephone interview, if i were to give a tip... prepare examples about cust svc, decision making, challenges in your profession that you've encountered then solved. They like have 7 or 8 questions listed but lots of follow up. Smile even if they don't, and eye contact. I was offered the job right after the interview...but im still stressed coz i dont hear anything yet from them to know my current status.

    I wish you very best of luck on your interview! can you keep me posted pls?

    thank you?

  • 29 November 2012 - 6:50pm
    • rosy2000

    Hi Jeila no I was not given a start date.They just told me in which branch I will work and that I would hear from someone of the branch this week but still nothing.I am getting worried.I emailed yesterday and they told me I need to be patient:)

  • 29 November 2012 - 11:18am
    • jeila24

    hi f2,

    i've read your post, may I ask if how long did it take for them to contact you after your f2f interview?

    Looking forward. thanks you!

  • 29 November 2012 - 1:26pm
    • F2

    Hi Jeila24,
    They didn't contact me, so I emailed, 4 weeks after my f2f interview, whilst they were still accepting job application. Unfortunately my f2f interview was unsuccessful. I requested for a feedback, but have yet to get any reply from them. It has been a month now since I requested for a feedback.
    I wish you all the best in your career with HSBC

  • 29 November 2012 - 9:50pm
    • fareena

    Hi Jeila
    Can you please tell me what did they ask you in your
    F2f interview? Your help will be highly appreciated.


  • 28 November 2012 - 4:14pm
    • jeila24

    hi rosy2000,

    Congratulations! :) Now we are in the same shoe. :( after my f2f interview where I was also offered the job, I have not heard anythin yet. The Manager just told me my references will be checked and then they will contact me again.

    Where you given start date? I sent them email but still waiting for their response.

    Can we keep each other posted since we are on the same stage now?


  • 28 November 2012 - 1:40pm
    • rosy2000

    Hi jeila24 thanks for your answer.the interview went well and i got the job offer after 2 days.they told me I need to wait to be called from the branch where I will work but still don't hear from them.Does anyone know an email or telephone number to contact to check what's happening?

  • 28 November 2012 - 1:40pm
    • rosy2000

    Hi jeila24 thanks for your answer.the interview went well and i got the job offer after 2 days.they told me I need to wait to be called from the branch where I will work but still don't hear from them.Does anyone know an email or telephone number to contact to check what's happening?

  • 28 November 2012 - 1:40pm
    • rosy2000

    Hi jeila24 thanks for your answer.the interview went well and i got the job offer after 2 days.they told me I need to wait to be called from the branch where I will work but still don't hear from them.Does anyone know an email or telephone number to contact to check what's happening?

  • 28 November 2012 - 1:40pm
    • rosy2000

    Hi jeila24 thanks for your answer.the interview went well and i got the job offer after 2 days.they told me I need to wait to be called from the branch where I will work but still don't hear from them.Does anyone know an email or telephone number to contact to check what's happening?

  • 27 November 2012 - 11:50pm
    • ZoeWilliams

    Hi i have recently applied for the customer service officer role at my local HSBC and need some tips fo the telephone interview? What sort of questions will they ask etc? Im really nervous :S

  • 27 November 2012 - 5:56pm
    • jeila24

    Hi melaniealamode,

    I dont know how to thank you enough for all the help. by the way, Ive sent them email today and waiting for the response. :)

    WaIting is the hardest part, but I believe it's gonna worth it.

    Congratulations! you are now a certified member of the world's local bank! Hope me too, soon! fingers crossed. :)

  • 27 November 2012 - 8:58am
    • melaniealamode

    HI jeila24,

    Yeah I think the recruitment process takes a while even just within the UK, so I imagine any overseas applications will take just as long. First of all I received a phone call a week after my interview saying they would like to offer me to job, but obviously you were told in person at the interview. From there I was given a contact number of the branch manager who I would be working with and was told to wait a week and if I'd not heard anything to call them back. In 6 days I got sent messages through the taleo with my contract, p46, medical questionnaire and a form to put my bank details on to be paid. Once I'd received this message my status changed to "Awaiting offer" which I think meant they were waiting for me to send all of the documents back to them, and then this morning when they received the documents it read " Signed copy of the Contract / Offer Letter received" and I also got a message saying thank for accepting the offer and that they would contact me in regards to the checks and to confirm my start date.

    My status didn't change for a week after I was offered the job, but like I said previously the recruitment team email address has proven to be the fastest response for me. If I've had any questions I've emailed them and they're able to find out the status of my application and all other information and let me know the status of everything. I can understand it must be stressful after giving up your current job, but I would just keep on calling and emailing them until you find something out. If anything your persistence will show that you're keen and they'll hurry the application along if possible.

    Good luck to you too, I hope you find answers soon! :)

  • 26 November 2012 - 8:43pm
    • jeila24

    Hi melaniealamode,

    Big thanks for helping me out! Already called them and asked about the timeframe for background checks they said it depends if when they receive response to their correspondence.

    I guess mine my take a while as it is overseas. I just have another question though, what came first the backgound check or the change of status in taleo? coz mine still says f2f interview scheduled. :( what shud be the message to know if i really get the job?

    I am sorry if I am so bothered, it's because I left my current job for this unsure one. :(

    i wish you ver best of luck!

  • 24 November 2012 - 5:13pm
    • fareena

    Hi Malenie
    Can you please tell me what questions they ask in f2f
    Interview for cashier role. And good luck to you for your training and congested
    For getting a job.

  • 22 November 2012 - 4:20pm
    • jeila24

    hi rosy2000,

    Mine took 1 hour.... As always they start with tell me somein about yourself, somethin about your background. Then the rest is about your work experience, they will ask you for the times you administer cust svc....

    I got the job offer right after the interview, so if I were to give a tip, dont make the interview to serious....treat it as if you were sharin how your day was to a friend and eye contact matters.wish you very best of luck! :)

  • 22 November 2012 - 4:12pm
    • jeila24

    hi melaniealamode,

    thanks for the response, appreciate it! My fault, I was overwhelmed after hearing the Manager said he is offering me a job and the other manager who was taking notes congratulated me, I thought I am really in. I was not given contact number nor timeframe, all he said they will check my references and contact me again and yeah he said he wants me to be on his branch.

    That was on 19 Nov... and now I am starting to wonder when would I hear from them again since I am already vacant and resigned. I hope not too long esp that I am from other country.

    By the way, you also a cashier? do we have training like those for Cust Svc?

    Congratulations!!!! I am happy for you!! :)

  • 23 November 2012 - 9:20am
    • melaniealamode

    Hi jeila24,

    I was exactly the same. I received my offer over the phone and completely forgot to ask lots of questions but managed to call her back the following day and she answered all the questions I had. Do you still have the contact number given to you during the telephone interview stages, you may be able to call and ask for an update? I have also found the taleo careers site very helpful: and it should say on there your current status. I also received my contract on there so they may have already sent you something through. There is also the recruitment email : and they're very quick at responding.

    I am also a Cashier yes. I'm attending an induction day in Leeds on the 17th of December and start in branch the following day, but I think there are 2 weeks training involved which I'm attending at a later date. I'm not sure what is involved with the training, but I imagine it's just basic cash handling procedures and anything that we need to do whilst on the job.

    Thank you! I hope you get everything sorted out soon! I'm sure everything will be fine once you've contacted them.

  • 24 November 2012 - 5:11pm
    • fareena

    Can anyone please help me about questions asked in face2face interview for cashier role please?
    I would really appreciate and be thankful.

  • 5 December 2012 - 10:28am
    • goodluck7

    Hi Fareena,
    I had my f2f interview late Oct. I went it quite stressed I have to say but it wasn't anywhere near as bad as the f2f interview I had with the CO-OP bank. It was very relaxed, I had two ladies asking the questions, quite informal. It was a loooong list of questions, must have been 7 or 8 of them and I found they were very repetitive. They asked my questions like, when did you have to learn a new system and how did you go about it? or tell me about a situation when you stood up for what you thought was right, when have you gone through a major change in your life and how did you go about it, tell me about a situation when you were connected with a colleague at work. It'll be questions along these lines. If I may give you any piece of advice is to focus on the STAR technique. Situation Task Action Result. And smile and try and relax. After all, if it's meant to be it will be. Good luck ;)

  • 22 November 2012 - 1:59pm
    • viviankitty26

    Hi st2711,

    Sorry to hear that. I am still waiting for the credit check. Probably you should call them directly to ask about this, cuz usually they will put you into the candidate pool if you pass the credit check..I don't think the position's filled is the main reason....good luck for you

  • 22 November 2012 - 11:45am
    • melaniealamode

    Hi Jeila24,

    I got a phone call last Tuesday (13th November) offering me the job, and the following Monday I got sent through my contract and all other paperwork to sort out. In my case, they're fast tracking the checks because I'm needed to start on the 17th of December. I think these can usually take a few weeks, when did they say you'd be starting in branch?

    I resigned from my current job 3 days after getting the offer, before receiving a contract, but I'm certain my checks will come back fine and I'm sure your's will too! I was given a contact number when I was offered the job incase I had any questions, do you have anybody you could call? I'm sure if you keep checking back with them they'll let you know how the process is going! Congratulations on getting the job too! :)

  • 22 November 2012 - 9:13am
    • jeila24

    Hi everyone!

    I applied for cashier role in London. On my f2f interview i was offered a job on the spot butthe Manager said they will check my references and will contact me again.At the end, we shoke hands and he said He will see me again.

    Question: How long does the background check normally take esp that I am from other country.

    I hoe i did it right when I resigned to my job after

  • 20 November 2012 - 9:08am
    • Rk0207

    Thanks for that. Where is role going to be?

  • 19 November 2012 - 9:15pm
    • cptherapy

    @Rko207. It took them 2 weeks to get back to me for the face to face interview. Keep checking your job profile until the status changes into "first-face-to-face interview has been scheduled".

  • 19 November 2012 - 3:41pm
    • Rk0207

    Hi cptherapy, unfortunately I can't help you. But was hoping you could help me how long did it take for them to get back to you regarding a face to face interview. Had my telephone interview last Wednesday passed it. Now I am curious as to how long the next process would take. Hope you can help me or if anyone else could I would appreciate it.

  • 18 November 2012 - 11:00pm
    • cptherapy

    going to have my first face to face interview in a few days for the customer service officer role. can someone please share a few questions that they might ask so I can prepare and be less nervous please :)
    I looked around but they were mainly questions from the phone interview.
    Thank you~

  • 16 November 2012 - 9:40pm
    • rosy2000

    hi does anyone know how long is the face to face interview for cashier and which question do they ask? thankssssssssssss

  • 14 November 2012 - 11:01am
    • st2711

    Hey guys after a long wait for credit checks, I finally received an email stating that I have been unsuccessful coz of the position being filled. But they didn't tell me if I am in candidate pool or not. I don't even know if I have passed the credit checks. My status shows unsuccessful. Is anybody else in same Position? Plz help me if Sombdy has faced similar problem.

  • 14 November 2012 - 9:42am
    • ellie12

    hello everyone,
    I would like to ask -if anyone knows- what is the salary range for the cashier position outside London.
    thank you & good luck to everyone

  • 14 November 2012 - 6:58am
    • melaniealamode

    Hi d.rose28. Yeah I was given the start date of the 17th of next month, so I need to hand in my notice at my current job this Friday at the latest. I just worry because you read stories about people quitting their jobs for other jobs, and the new jobs falling through at the last minute. I got a contact number for the branch manager (not my branch manager but the lady who's dealing with the recruitment until then) so I think I'll call her today and ask her how long the process will take, but she did say on the phone that she understands that I need to work my 4 weeks notice. Congratulations on getting the job! I hope they send the test link over quickly for you! I think the whole recruitment process is just a very lengthy one, but hopefully it will all be worth it in the end :)

  • 7 November 2012 - 10:47pm
    • st2711

    Hey Vivian.. That's strange he didn't tell u the results then n there coz I had been told straightaway. Also all the above posts says the same.. Well if u don't get a call Tomorow do ring them before weekend.
    He told me that I have passed the telephonic interview and he said somebody will call me to take details about the credit check but nobody called. So I had to call them next day n I gave my details. I haven't got any face to face interview details yet, I am still waiting for credit checks n I have heard that they take 1-2 weeks. Let's see what happens. Fingers crossed

  • 9 November 2012 - 12:29pm
    • viviankitty26

    Hi st2711~hope you will get the face to face interview soon ;) I suppose I'd better call them today to make sure everything is ok. Fingers crossed

  • 7 November 2012 - 7:57pm
    • Blessu

    hiya all

    all your comments have been very helpful, m having face to face interview tomorrow n will update questions asked accordingly.....

    all the best to everyone who is expecting online, telephone or face to face interview.....

  • 5 November 2012 - 8:56pm
    • st2711

    Hey vivian.. It's ok :)
    No he was really very Good. He didnt interupt but He picked up few things from my answers and asked to explain and also he cross questioned. E.g. What else you wud have done in this situation. Do u think u were right. Y did u choose this option. Actually they ask these questions just to make sure you r confident to explain and it's real example. Always remember the STAR technique. Good luck :)

  • 7 November 2012 - 2:35pm
    • viviankitty26

    Thank you st2711, it's very nice of you indeed.
    Did you get the job? I just finished my phone interview, he did not tell me the result of my interview immediately. He just said that I would receive a call about the result later on.

  • 5 November 2012 - 5:55pm
    • st2711

    Hey vivisn and acx...
    well first they will ask you about the job timings and will confirm if you ok with that. first question they asked was, tell me an example when you were connected to some customer, made good relationships with them. second question was tell me an example when you were dependable about the situation, and you stood for what you feel is right and you were open about the decision you made. basically they want to check if you can convince others, take right decision even if others are wrong, u stand alone for right. and if you make good relationships for customers or not. hope it helps :) good luck

  • 5 November 2012 - 7:31pm
    • viviankitty26

    Thank you very much,st2711.
    It's very helpful indeed. Did the telephone interviewer keep interrupting you for more detail about the examples you gave?:)

  • 5 November 2012 - 1:59pm
    • zeinab45

    Hi all I have passed the telephone interview and was waiting for my credit check to be done. I have not recieved any email saying i have passed credit check but my status has now changed to scheduled for face to face interview. Am I right to assume I have passed the credit check and should wait to be emailed or called about the interview? although as I said I have not recieved confirmation on an interview only the status has changed on the careers login page.

  • 3 November 2012 - 2:59am
    • ckman19


    I applied for cashier position and have passed the telephone interview thanks to the useful posts based on HSBC'S values (Open, Connect, Dependablity).

    I wanted to know if anybody had some information on question for the face to face interview concerning cashier position.


  • 16 January 2013 - 10:25pm
    • Asmitag


    well done for your success with the telephone interview, could you list the questions they asked you on the phone, i have my telephone interview next week ans I am freaking out. :/

  • 5 November 2012 - 4:34pm
    • acx

    Hi Ckman19, I have a telephone interview tomorrow for the Cashier position. What questions do they ask? How long does the telephone interview last?
    Good luck with your face to face interview.

  • 5 November 2012 - 12:53pm
    • viviankitty26

    Hi ckman19, Can I ask what kind of questions did they ask you on the telephone interview based on those three values? Thank you very much.

  • 31 October 2012 - 11:27pm
    • st2711

    hey kerry.. congrats n thanx a ton :)
    As of now I am waiting for the credit checks, lets see what happens.. fingers crossed for that.. i dont wana miss out at the last stage :(

  • 31 October 2012 - 3:15pm
    • st2711

    hi Kerrry, thanxx a lot. Have u been offered the position? Well I am wondering if they don't call me for 3 weeks will the position be still available?

  • 31 October 2012 - 4:46pm
    • Kerrry1205

    Hi st2711 I have been offered a position and start training at the end of November. If you feel that 3 weeks is too long you will be able to contact the recruitment team. Also you can check on your hsbc profile to see if that updates. The position should still be available as I was interviewed on 30th August and didn't attend my face to face until the 28th September and didn't find out I got the job until the 16th of October. Like I say if your worried contact the recruitment team. Good luck and all te best with the rest of your application

  • 31 October 2012 - 1:43pm
    • st2711

    Hey guys.. Thanx a ton for the help. Yeah I called them this morning and gave them all the details. They hav asked for 48 hours. I will let u know if they cal me or mail me about face to face interview :) :)

  • 31 October 2012 - 1:39pm
    • WilmerAlexLaya

    Hi st2711, as kerry said you should call, I had my interview yesterday morning, also said other person will call me back and 1 hour after they call me to check my details for credit waiting for the face 2 face interview

    Pls let me know if you can call them also if they call you for the face 2 face interview

  • 31 October 2012 - 2:34pm
    • Kerrry1205

    Hi also congratulations on passing the telephone interview. With regards the face to face interview they contacted me as it depends what availability they have and when they start the interviewing. Don't panic if you don't hear something straight away it took 3 weeks for them to contact me with a date. If you don't hear anything then you can contact the recruitment team as they may be able to advise on when you are likely to hear and chase things up for you

  • 31 October 2012 - 10:45am
    • st2711

    hey momo, thanx a ton. but my interview was yesterday, i passed it :)
    anyways the person said he ll call me in evening to get my address details for credit check but i am still waiting for the call. i think the position has been filled :(

  • 31 October 2012 - 11:13am
    • Kerrry1205

    Congratulations on passing the telephone interview. If I were you I would contact the recruitment team to give them the information for the credit check as when I had my telephone interview they didn't ring me so I rang them and got it all sorted.

  • 30 October 2012 - 12:42am
    • st2711

    hi momo1988..
    many thanx for ur helpfull comments.
    could you please tell me what u gave example for the question 'tell me about a time when you stood up for what you believe is right, how did you intervene, what did you do about it, and what was the outcome'.. i am going balnk n cant think of anything.. :(
    thanx a lot..
    is there anybody else who is awake n tell me any good example for this question.

  • 30 October 2012 - 11:51pm
    • MoMo1988

    Hi, my example was about the time, when I was working at Tesco's as a stand-in for the team leader who was sick, I had to monitor the 4 young temp staff we had for xmas, one of the temp staff was dossing about too much, like he would take his time getting stuff out the wharehouse, a 5 minute job which he turned into 15-20mins!
    So I intervened, spoke to him on his level, told him that he's gotta make a good impression if he wants a perm job after new year, and that i wont take it any further to HR or team leader, if he gets on with the work assigned...the outcome was, he did as he was told, gained a ton of respect off him because I coulda easily grassed him.

    Hope that helps!! let me know how you got on

  • 29 October 2012 - 1:14pm
    • chelssxx

    Hi guys, I have been given a start date however, I only have 2 weeks till i start & I haven't heard back about the checks, does anyone know roughly how long the checks take? Its been 2 weeks already. Thank you!

  • 29 October 2012 - 10:39am
    • fiona3206

    I've also got my date for the training - 26th November, although unsure as to where it will be. Is it more than likely London or Manchester?

  • 29 October 2012 - 12:08pm
    • Kerrry1205

    Hi Fiona, where will you be working after your training and what position did you apply for? I will probably be on the same training as you and was told that it could either be in Birmingham, Manchester or London but still waiting for confirmation of where it wil be. Do you know if we have to wear smart clothing?

  • 29 October 2012 - 1:08pm
    • fiona3206

    Hi Kerry, the position is customer service advisor and I'll be based in the Sunderland branch. What about you? I think I read on here that it's smart business dress whilst training as you don't have your uniform yet. Don't quote me on that. I'm hoping there is at least a casual Friday as I may run out of clothes! Do you know when you start in the branch?

  • 29 October 2012 - 2:40pm
    • Kerrry1205

    Hi Fiona thanks for this. Iv applied for customer service officer in Worksop but haven't been given a start date yet have you? Think I may invest in some more smart clothing lol. Maybe get to meet you at the training as I'm presuming that as we are both starting training on the same date it will be in the same place :)

  • 29 October 2012 - 5:05pm
    • fiona3206

    Hi Kerry, they just gave me the start date for training but never gave me a date for when I'd start in the branch. I assumed it would just be the Monday after we finish training but that's Christmas Eve so I'm not sure. I will post on here though if I hear anything. Yeah I imagine we must be on the same course. I'm hoping for London :-) F2 - I interviewed on the Monday and found out I had the job on the Friday when they finished interviewing. My interviewer said we would hear one way or another as to whether we had the job. So perhaps no news is good news?

  • 31 October 2012 - 2:48pm
    • Kerrry1205

    Hi Fiona, I've had a call today and was told training will be in Manchester however I am still awaiting for details to be emailed to me

  • 29 October 2012 - 4:40pm
    • F2

    Hi Kerry1205, congratulation. May I ask how long did it take for you to hear from them again after your face-to-face interview? How about the rest of you whom have got the start date? I had my face-to-face interview 3-4 weeks ago, and have yet to hear from HSBC. Thank you.

  • 29 October 2012 - 4:51pm
    • Kerrry1205

    Hi f2, i found out a week after they had finished interviewing but was a total of about 3-4 weeks after my actual interview. Did they tell you when you were likely to find out or how long the interviews were going on for. If I were you ring up the recruitment team and they should be able to tell you when you are likely to find out especially if they are still conducting interviews. Hope this helps and good luck

  • 26 October 2012 - 5:05pm
    • Kerrry1205

    I have got my date through for when I start training. Do I need to dress smart for this?

  • 26 October 2012 - 3:27pm
    • MoMo1988

    hi guys and girls, this forum is great and helped alot with my telephone interview yesterday for cashier role. I actually applied for 3 roles, passed the online stuff for all of them and had 3 telephone interviews booked, but you can only apply for your preferred role.

    Interview was at 12pm, they only asked me 2 questions and to give examples, and yes they do ask further questions to probe further to see if you match their values (open, dependable and connected).

    First question was, 1) tell me about a time when you really made a difference to someones life.
    Second question was 2) tell me about a time when you stood up for what you believe is right, how did you intervene, what did you do about it, and what was the outcome.

    Whilst giving my prepared answer for the 2nd question, he stopped me! as I dont think I was giving him the answers he wanted to hear, so he asked me to give another example (at this point, i thught I have no chance!) so he allowed a some time for me to think of another, and I did, and it was perfect!

    Lasted for about 25minutes, he put me on hold, and then told em I'd passed! Then had to give my credit check info, once that clears they will tell me about a date for face to face interview.

  • 26 October 2012 - 9:49am
    • hv33

    Hello everyone! I just came across this forum while preparing for my face to face interview with HSBC next week. It would be really helpful if someone can advise me on this and share their experience. I was also wondering if I will have to do a role play? ( I am not too great with it :s) Anything information would help!

  • 26 October 2012 - 12:21pm
    • Kerrry1205

    Hi, it depends what position you applied for. I applied for customer service officer and I didn't have to do a role play. At the interview they make you feel very relaxed and ask you to give examples preferably related to work if possible if not of can use uni it personal examples. The questions are literally what everyone else has put so if you try and prepare answers to these you will do fine. The only additional question I can think of that they asked me that's not been mentioned is to gir an example of where you have had to deal with change. Sorry I can't be of much more use my interview was a while ago and can't remember the questions. Definitely look at what others posted as that's what I looked at before the interview and I got the job.

  • 25 October 2012 - 11:04pm
    • Nidaulhaque

    I got phone interview with HSBC I applied for customer service officer could any one help me what type of question will they ask? Is anyone given interview recently ???,

  • 26 October 2012 - 9:47am
    • hv33

    Hi Nidaulhaque, I did a Tel interview for a Cashier role couple of weeks ago. Before the interview I was given a list of values that they will be assessing me on and I was advised to have one example prepared for each of those values (opennes, Connectedm Dependability). Thats exactly how my interview was. I was asked questions based on those values.
    1) One situation where you stood up for something
    2) one situation when you exceeded someone's expectations
    I am sorry I only remember these two questions. But you can give answers from your work, uni or personal life. I hope this helps!

  • 25 October 2012 - 11:54am
    • ellie12

    hello. I have applied for cashiers position and currently I'm waiting to be booked for a face to face interview however only when I had the telephone interview I realised that I accidentally applied for a place which I am not interested at all. Does anyone know if I can change location or is it too late? Moreover if I change location will I have to go through the whole process again from scratch? How can I inform them about my preferences (is there an email or something)?

    thank you in advance and good luck to everyone

  • 25 October 2012 - 1:24pm
    • Ginni

    In was in a similar situation!! I applied for my preferred location while I was waiting for my face-to-face with the previous application. Within 24hrs I was asked to choose a date for my telephone interview for the new one, on the day of my telephone interview the lady told me that one cannot apply for two locations at the same time so I had to make a choice between the two and because I had already passed my telephone interview for the same role though a different location therefore my application was processed on a fast forward basis and now am waiting for my face-to-face.

  • 25 October 2012 - 2:25pm
    • ellie12

    ginni thank you for your reply! basically you didn't have to go through the whole process again, right? so what do you suggest me doing now? should I do the same thing-apply for same role but another location? or is there another way to inform them about my preferences?

    good luck with your interview

  • 26 October 2012 - 1:36pm
    • Ginni

    Hi Ellie! In my opinion it is the safest option available. However, in my case, since I was not sure if I was doing the right thing, I kept calling the recruitment team but as usual they didn't call back. therefore, I went ahead applying for the new one. On the day of my second telephone interview the lady had obviously seen my application history, I explained her the whole thing and then after checking from her supervisor she wanted me to make a choice between the two and because I was already successful with my previous telephone interview I didn't have to go through the interview process all over again. (you too can give the same reason, I think its Okay with them). If you not comfortable with this, you can always withdraw you previous application stating the reason as location unsuitable before applying for the new one. If not this then keep calling the recruitment team until you get through to someone and ask them. Good Luck!

  • 24 October 2012 - 10:17pm
    • Mas078

    I applied for the inbound mortgages, had my final interview today in leeds. The recruitment team are very friendly and helpful, it wasn't as daunting as I thought! Anyways ill cut to the jist as this helped me and want to help others in their quest for work!

    Role play - you are given 20 minutes to prepare for a role play call for your role you have applied for. The paper will have specific things and disclaimers on which you'll need to digest before the call from the recruiter. I did this aspect of the day first and was quite nervous so don't think I conducted myself to my full potential

    Face to face interview- 4 questions which are in a relaxed and comfortable environment

    1. How are you adaptable to changing environments

    2. When have you hit and exceeded a sales target or goal

    3. Give an example where you have showed superior service

    4. Give an example where you have dealt with a difficult customer

    All your answers need to be really specific. I hope this has helped people! You find out within 48 hours so what's done is done can't effect things now. I've heard sometimes unsuccessful candidates get put in a talent pool. Also if you have a friend who works there get them to refer you because if employed they'll get £750 which if he's a nice friend he'd split!

  • 24 October 2012 - 7:06pm
    • cristiano

    It will stay "completed" until you get a call from HR to book you in for a face-to-face interview. How soon you get booked in depends on the schedule/workload of the manager of the branch you have applied to. I just got booked in for a face-to-face interview 7 weeks after my telephone interview. They wanted to book me in 4 weeks ago, but literally wanted me to go in for the face-to-face interview the next day, so I declined and had to wait another 4 weeks for it. Hope it helps.

  • 23 October 2012 - 2:03pm
    • Ginni

    Hi!! Please tell me what does submission status completed mean after successfully completing telephone interview? How long does it takes to receive a call for face to face interview once status shows competed after telephone interview? Please help!!

  • 17 October 2012 - 1:06am
    • bumi

    Please I need help, I have a telephone interview for customer service officer, can anyone please advice me as regards the questions please please, i beg u all

  • 17 October 2012 - 12:28pm
    • mesmer

    Hello, I hope I am still on time...they will ask you Why HSBC?...A time when you provided great customer service and a time when you stood up for what is right...Along this prepare situations from your life experience that would suit this questions and other behavioral interview questions. Also be polite and go into detail as much as possible...I hope this will help...

  • 11 October 2012 - 5:21pm
    • helly

    Hi guys, has anyone been to the 4 week training course for customer service officer role? If so I'm curious as to what to wear for the course, do you wear you own smart clothes or do they give you uniform by then?

  • 10 October 2012 - 6:41pm
    • mesmer


    I am wondering if anyone can help. I have passed all the interviews, online, telephone and face to face for the position of Customer Service Officer, I was asked back for a second face to face interview where basically the Senior Bank Manager said that he would like me to start as a Cashier, described the job and told me how much I would get paid, what benefits and so forth. I accepted his offer and he said I should expect a call the same day with a formal offer( Friday ), if not I would get one very early this week. Now it has been 5 days and nothing, no call and the job submission on the HSBC website has not been updated. What should I do as it is very frustrating waiting by the phone and I already cancelled two other interviews because I want to work there? Has anyone been in this situation before? Thanks, Pete.

  • 4 October 2012 - 5:54pm
    • prash

    FutureInvestment.. I was in the same situation as yours. I passed my telephone interview and I was told that they will contact me after the credit check. After waiting for a month I got an email stating that my application was unsuccessful due to the position being filled. I mailed HSBC and they advised me to apply for another position and if I could find anything similar I would pass automatically to the last stage which is the face to face interview. I found the same position but in another location so I did so. Eventually after some mails now I am in the same position as before. Therefore I have to wait again for them to invite me to a face to face interview. I hope they do this time!!!

  • 4 October 2012 - 3:21pm
    • chelssxx

    I was called yesterday and told I was successful so I just thought id post my experience on here for anyone intrested. I applied online, completed the tests & was sent an email to book a date for the telephone interview. The interview took place 3 days later and to be honest was pretty short. They asked me 3 questions - I can't remember these specifically but they were basically just asking about a time I had been in a difficult situation & a time I had felt the need to speak up because I felt something was wrong. I was told on the phone I had passed & would have a credit check done within 5-7 days. The credit check came back positive after 4 days and I was booked in for a face to face a few days later. Went to the face to face which again was really relaxed, probably one of the best interviews Iv'e done. My interview was with the branch manager & was just compency based questions. I didn't have to do a roleplay or anything. 2 weeks later she rang & told me I had got the job. I have found throughout the process that hsbc job email have been really helpful. If you have any queries email them because they normally respond same day.

  • 13 November 2012 - 7:48pm
    • melaniealamode

    Hello! I received a phone call today from the branch manager offering me the job which is excellent, but she said that they'd have to do a credit check and then they would send me official written confirmation of the job offer. I was just wondering if this was the same as the credit check carried out after the telephone interview or if this is a different one? I'm just getting myself worried that I could fail and I'd be so upset after being offered the job. How long after you got the phone call offering you the job was it until you received official written confirmation? I have to hand in my notice at work and I don't want up do this until I'm certain I have the job. Any information would be greatly appreciated! Thanks :)

  • 13 November 2012 - 11:21pm
    • d.rose28

    Hey melaniealamode, I am actually in the same situation as you atm. They told me i have to do a online test or something like that but i am still waiting for the link , however the recruitment person i spoke to was really nice and gave me her short dail number to contact if any problems. I am going to call her tomorrow as she said its really important i do this check before she can put me on the training which starts on the 10th. Did they give you a date?

  • 4 October 2012 - 4:21pm
    • melaniealamode

    Congratulations on getting the job. Thank you for your advice, I have emailed them so hopefully I'll hear something soon!

  • 4 October 2012 - 11:40am
    • melaniealamode

    Hi everybody!

    I was just looking for some advice! I passed my telephone interview on the 24th of August for a Cashier position and was told that I would be informed within 2 weeks if I'd passed the credit check and could progress to the face to face interview stage. I called 2 weeks later and was told that I had passed the credit check, but they're currently waiting for the interview dates to be sent through. They gave me a deadline of last Thursday (27th September) and said that if I called back on that day they'd have the interview dates. I called and they said the branch manager had still not given dates so to call on Monday (1st October) and they'd have the dates then. I've called almost every single day since hearing I'd passed the credit check and each time I call I'm either told to call back or I get through to the overflow centre who take my details and say they'll get somebody to call me back (which they never do).

    I'm really confused! Surely if I've not made it to the face to face stage I would just be told instead of being told to call back a few days later. How long has everybody else had to wait between the credit check and the face to face interview? I'm finding the waiting and constant calling very frustrating and I'm not sure what to do next! Any information would be appreciated! :)

  • 4 October 2012 - 1:57am
    • sashaleigh

    Hi i passed my phone interview on the 18th and i havent heared anything since how long roughly till i get a call? Im on the edge of my seat!

  • 3 October 2012 - 8:14am
    • Bingobanana

    Having worked with management in HR and subsequently left for a better job , my old colleagues tell me from October 1st this year it's all changing .
    God help these poor folk just wanting a job !!!
    How times change , the jobs market is evil these days .

  • 2 October 2012 - 10:20pm
    • chelssxx

    my interviews were fine, the interviewers were lovely :) think it just depends on if you get a nice person ;)

  • 2 October 2012 - 10:12pm
    • Bingobanana

    The talent pool is a waste of time.
    You got shafted ,just face up to it and move on .

  • 2 October 2012 - 9:20pm
    • chelssxx

    Hello, I'm wondering if anyone can help, I had my face to face 2 weeks ago for customer service officer. They have removed the add from the site & i received a call to say they can't make a decision until all applications have been seen. I really need & want this job and think I made a good impression - but its killing me not hearing back from them! Has anyone been in the same situation? & what was the outcome?

  • 2 October 2012 - 9:23am
    • pegahr

    I have recently applied for the CASHIER position in HSBC Cambridge and I would like to share me experiences so far..
    3 days after passing the on line assessments I was invited to book a telephone interview thorough their website. It was challenging as it took me two days to be able to book a suitable date.
    On the day of my Telephone interview (18 Sep 2012) a very polite and nice lady called me on the exact scheduled time. she was very friendly which made me feel better as I was very nervous. She started with explaining the role and talked about the telephone interview process. Then she asked me 3 main questions:
    1. Why do you want to work for HSBC? why cashier position?
    2. Tell me about a time that you provide excellent customer service. What did you do? what was the outcome? how did you know that you were successful?
    3. tell me about a time that you miss a target. what did you do to meet the target? what was the outcome? What made you do what you did?
    During the time that I was giving examples she kept interrupting me and asking questions based on my answers. questions like why did you decide this and what made you feel that this was the best action, etc.

    I was relaxed and as I have some customer service experience I tried to answer every single question the best that I could. This took about 20 min and then she asked me to hold the line while she look into my answers and see if they are good enough for what they need for this role. After 2 or 3 min she came back and congratulated me on passing the telephone interview. she said that she was very please with the way I answered the questions.
    Then she took note of my previous addresses in the past 5 years, my date of birth and my national insurance number. Then she told me that she is sending my details for a credit check which takes from 10-15 days and if I pass it they invite me for a face to face interview in the branch.
    And finally after 13 days of waiting a lady called me on my mobile phone yesterday (1 October 2012) and told me that the credit check was fine and booked me for a face to face interview in the Cambridge branch on Friday. I am so excited and looking forward to it. I will tell you all about it on Friday.
    I hope this has been helpful.
    Good Luck everyone.

  • 2 October 2012 - 10:18pm
    • Bingobanana

    The telephone interview is a piece of pi ss.
    If you don't pass that then you really are no good for much else .
    Don't get too excited about the interview , they are taking on very very few now , only the absolute cream get in.
    You will be placed in the talent pool most likely .
    The interviews are getting much harder now , they will be extremely daunting and possibly a bit intimidating , but this is designed to weed out people who are just too shy and nervous ..... You have been warned !!!

    Just go for it though !

  • 30 September 2012 - 7:24pm
    • sarah-20

    In that situation it's probably because there are people in the same area, who possibly all went for the same job passing both phone interviews and face to face. One person can get the job so they stick the rest in a talent pool. When another job comes up in the area first they get the first opportunity to have it because they have passed all the checks and interviews already.
    Also cashiering face to face interviews don't have any tests in them. Just questions. All you need to do is go in with a few scenarios from previous experiences. Always a time you have dealt with a difficult customer, and also always have a time you went over and above to make a customer extremely satisfied. Times of working as a team and using initiative. Why do you want the role and how you can contribute. Possibly a time you worked to a deadline, and the most obvious why HSBC, what do you know about them - when they ask that you don't have to list a million and one things, I literally said I was recommended by a friend as my friend worked for the company for 20years. It's a worldwide global company, was strong and didn't borrow money in the recession, and it's also a reputable company offering a wide range of services. That is all I said :).
    Hope this helps, I just literally found all my questions and prep I had for my interview a while back as now I'm going for another job

  • 30 September 2012 - 6:11pm
    • FutureInvestmentBanker

    I passed my telephone interview over a month go but recently received an email saying that my application was unsuccessful due to the position being filled however how is this possible if I was never given a chance to represent myself. Has anyone got any advice on what I should do in this situation?

  • 25 September 2012 - 2:08pm
    • Aromaticmist

    Hi all, Just scheduled in a telephone interview for HSBC cashier. I am wondering on recent questions from you who have just had your interview, wanted to know what to expect! I'd rather a face to face personally, hopefully I will get to that stage :)

  • 25 September 2012 - 1:30pm
    • Ginni

    I applied for a position at St. Helens branch and yesterday HSBC added Customer Service officer's job for a branch located 2 miles away from my house. I passed my telephonic interview today for St. Helens and don't kknow what to do!!
    Can anyone from this forum please help me?? Many members from the forum have already shared about how lenghty the process is and I really don't want to loose an opportunity to join HSBC.
    Anyone, please advice!!

  • 25 September 2012 - 1:23pm
    • Ginni

    Has anyone applied for Customer Service Officer role in St. Helens branch Merseyside?

  • 25 September 2012 - 12:48pm
    • Kerrry1205

    Hi prash, i had my telephone interview on the same day as yours and have now got my face to face interview this week. Can anyone tell me please whether there are any tests that you have to complete at the face to face interview. I have applied for customer service officer.

  • 23 September 2012 - 4:36pm
    • prash

    HI, I passed my phone interview on 31st August. Still not heard anything about them. How much does it take for HSBC to get back to you for the face to face interview. I have applied for cashier.

  • 20 September 2012 - 3:29pm
    • vivy

    Hi F2 my one says interview has been scheduled and it says today date, am just a bit nervous for next week, by the way does anyone have any ideas of what kind if question they will ask on the interview for a customer service officer

  • 20 September 2012 - 4:29pm
    • F2

    Hi vivy, thank you. Sarah-20 posted on 17September2012 about her experience during her face to face interview. She also mentioned what questions you will be asked. Most of the post I read in the forum did mention that questions related to HSBC core values; Open (honest & straight talking), Connected (build relationship with customers, colleague and community) and Dependable (committed to quality in everything you do). I summarised that on a piece of paper before my telephone interview. I read one post that mentioned STAR = S=describe a SITUATION you've been in, T= the TASK you were assigned to deal with the situation, A=the ACTIONS you undertook to perform the task, R= the RESOLUTION you achieved by carrying out the action. You need to think of one event and put it according to STAR, and during the course of the interview, you will be able to use the examples again. I hope this help. Do let us know how your face to face interview went. All the best!

  • 20 September 2012 - 5:34pm
    • vivy

    thank you so much and dont worry you will get a phone call from them soon and i will let you know how it went.

  • 20 September 2012 - 1:20pm
    • cristiano

    Thanks for posting vivy. My status says completed too F2. I actually got a call from HSBC yesterday to ascertain some experience that I've put down on my application but did not get booked in for a face to face. She said she will need to confirm certain things at their end first (whatever that means) before she can book me in for a face to face.

  • 20 September 2012 - 1:26pm
    • F2

    Hi Cristiano, thank you for your info. Finger crossed, I'll get a phone call soon too. I'm feeling very anxious now.

  • 20 September 2012 - 11:58am
    • vivy

    Hi i just got invited for a face interview for the customer service role for a full time but here is where i have abit of problem i am studying at the moment in uni but my hours are very flexible and i can fit in the hours they are asking for and all starting from morning does anyone know if me studying would be a problem and also what kind of questions do they ask in face to face interview , thank you.

  • 20 September 2012 - 12:17pm
    • F2

    Hi Vivy, congratulation on your next stage. I would like to find out if you received the message from HSBC sent to your personal email address or it is notified on the HSBC profile inbox? I checked this morning, and my status now is COMPLETED as at 19September2012.

  • 20 September 2012 - 12:39pm
    • vivy

    hi thank you well they phoned me up to tell me i got invited for a face to face interview and then send me a confirmation email about the interview now just waiting or next week monday

  • 20 September 2012 - 1:22pm
    • F2

    Hi Vivy, thank you. I'm sorry to have to ask you again, is your HSBC inbox email message updated as completed status?

  • 19 September 2012 - 4:17pm
    • helly

    Hi Guys, does anyone know if the 4 weeks training course for the customer service officer role for HSBC is paid or not? Do we get paid while training or do you get paid when you start working in a branch? help!!!

  • 19 September 2012 - 12:34pm
    • FutureInvestmentBanker

    i had an interview with halifax today. It went really well. There was contemporaneity questions such as explain a time when you had to provide customer service. They asked me question like what do i know about halifax etc.
    There was also a role where i had to pretend to be a travel agent and help out a customer.

  • 18 September 2012 - 11:29am
    • F2

    Hi all, it looks like we are all in the same situation. I had my telephone interview last week, and I have not heard anything from them. I check my in box everyday and it is still the same status. I'm not sure if I passed my credit check, but as what Vivy mentioned, if we don't hear from them within 48hrs after the telephone interview, I assumed that I have passed my credit checks? Will keep everyone posted if I do hear anything from HSBC..

  • 17 September 2012 - 11:37pm
    • sarah-20

    The whole recruitment process for HSBC took around 3 months. That was from passing the tests, then the telephone interview, waiting another nearly 3 weeks for a face to face interview date, another 2 weeks until the interview, then another 2 weeks to say you have got the job. Also they changed my location of my job the week before I started. I was onto recruitment all the time but they never seem to hurry up that much. It all just takes so long and even on my induction the whole group was complaining about the recruitment process.
    As far as the face to face goes mine was pretty relaxed with only one person interviewing (who turned out to be my manager - lovely lady). Some people I know had 2 people interviewing.
    The questions are literally why HSBC, what do you know about the company? Name a time when you worked as a team, when you dealt with a difficult customer, work to a deadline, used initiative, what are your strengths and weaknesses,where do you see yourself in 5 years, umm and any questions at the end.
    They do try to get you to exaggerate on the answers. That was my experience anyway, hope it helps!!!! It all does take a long time to hear back etc so don't worry they will get back to you

  • 17 September 2012 - 10:12pm
    • cristiano

    Same situation as you guys. Passed telephone interview around the same time but not heard back about face to face yet. Was told that if you fail the credit check, they will email you and say that you've failed the credit check. Would be great if someone could post as soon as they hear about their face to face interview.

  • 17 September 2012 - 5:16pm
    • vivy

    i have recently i applied for a customer service officer in HSBC i passed all the assessment and within a week i got invited for a phone interview which i thankfully passed it and i have to give them my details so they can carry out a credit check they advised me that if i don't hear back from them in the next 48 hours is because i passed the credit checked and it has been over two days now i was wondering does anyone know how long it takes for them to give you a reply ?

  • 2 October 2012 - 11:00am
    • pegahr

    Dear vivy, I had same situation. It took them about 13 days to do a credit check and then they invited me to a face to face interview. I have put a post about my experience please read it if you wish.
    Good luck

  • 17 September 2012 - 6:19pm
    • FutureInvestmentBanker

    @vivy congratulations on passing. Tbh you just have to be constantly be calling the recruitment team everyday to find out and give yourself satisfaction. With my case i called everyday till i got through to a member of a recruitment team and was told that i passed the credit check. However i still have not been called in for a face to face interview. On that note, does anybody know what i should be expecting on my face to face interview.

  • 17 September 2012 - 9:38pm
    • vivy

    thank you so much congratulation to you too wish you all the best,

  • 15 September 2012 - 1:30pm
    • lady_luck

    Hi, I have, over the last few weeks, completed the cv application, and numerous online assesments and now the telephone interview for a customer service officer, as I have received so much help from this forum, although it did get a little complicated, I thought I would put my questions on here to help others.
    In the telephone interview I was made to feel relaxed straight away as I explained I was a little nervous then I was only asked two questions but with questions inside my answers, these are all based on the HSBC Values.
    1. Describe a time when you was Connected
    2. Describe a time when you was Dependable
    You need to check the hsbc website for their explanation of these words it is a great source of information for this interview. Your answers will then show the interviewer if you are also the 3rd value which is Open.
    I was told immediately I had passed the interview which was great it took approximately half an hour, I am now in the process of being credit checked and waiting for a face to face interview. I hope this helps everybody.
    Can anybody help me with the questions on this please, also is there role play for this position, so I can do some research before it :) Thankyou

  • 12 September 2012 - 12:10pm
    • were93


    I recently just passed my telephone interview and have been told that I will receive an invitation to a face to face interview. Approximately how long will it take for the invitation to come. Thank-you.

  • 12 September 2012 - 9:30am
    • FutureInvestmentBanker

    Hey. I recently applied for a job in HSBC and have passed the telephone interview ETC. However they asked to do a credit check on me and i am just waiting for them to get back to me regarding my face to face interview. How long does this roughly take? I'm getting really anxious.

  • 14 July 2012 - 4:03pm
    • precious2011

    Hi All,
    I was called on the 9th after my face-to-face interview on the 6th this month . but i think the postion has been given to someone else since the job was posted on the 21th of feb this year. I was told my CV has been kept in the talent pool but they would get me something within a month or couple of months.but after reading people's comment on this site regarding the delay and the frustrating process by which HSBC recruit their employees, I am already giving up.Pls All, what do you think?

  • 16 August 2012 - 11:29pm
    • BPLondon

    Hi precious2011, same case with me, i got a call on 18th july and was told that they will get back to me within 6 weeks. I still havent heard from them. have you?

  • 8 June 2012 - 10:37am
    • priya111

    Hi all, I am very new to this field of customer service in banks. I have applied for customer service role in Swansea HSBC. now I am in the stage of online assessment, could any one guide me about this stage I haven't started with it, I am unsure about what questions will be put forth. so it would be great if you advise me about the online assessment....Thanks

  • 10 May 2012 - 2:17pm
    • Shrutisen

    Hi All !!!! I am through with the telephonic interview and have been called for a face to face interview for the position of customer services officer. Can I get some tips in the kind of questions that would be asked and what kind of responses are favorable??.... that would be of great help...Thanks in Advance!!!

  • 27 April 2012 - 6:14pm
    • priya1

    anyone had a cashier telephone interview at hsbc recently. please tell me what kind of questions were asked or what to expect.

    have had a look at the post. could you please update me with the latest questions or what to expect.

    thanks to everyone.

  • 19 April 2012 - 12:55pm
    • Hwleahm

    Hi Everyone I have completed a telephone interview for customer service role for hsbc and was wondering how long it takes them to get back with booking a face to face interview, I passed the telephone interview and am waiting an email regarding confirmation of face to face interview.... is there any number to ring to contact them about it..... can anyone give me any advice please....

    Thanks ,..:)

  • 19 April 2012 - 12:55pm
    • Hwleahm

    Hi Everyone I have completed a telephone interview for customer service role for hsbc and was wondering how long it takes them to get back with booking a face to face interview, I passed the telephone interview and am waiting an email regarding confirmation of face to face interview.... is there any number to ring to contact them about it..... can anyone give me any advice please....

    Thanks ,..:)

  • 15 April 2012 - 11:23pm
    • mannu

    @Jonny12 -congrates for the new job.I am sure the credit check will not be a problem now.I have a face to face for the position of customer service officer on tuesday.It will be a great help if you can tell me what to you have to do role play.& will there be any maths test or it will all be compentency based questions.also how many people were present for your interview.Will there be other candidates except yourself.If any one can please help me it will be nice.

  • 15 April 2012 - 10:18pm
    • Jonny12

    Hi just had the phone call to say i was successful for the customer officer role.
    does anyone know how many years employment reference hsbc want? the companies i use to work for no longer exist!!
    do they do further credit checks? i dont want to leave my existing job until i know for sure that i have secured the hsbc position. SOMEONE PLEASE HELP

  • 31 March 2012 - 9:47pm
    • dilinimenaka777


    I have been asked to come for an Face to face interview for customer service job. ( Its a call centre job) Any tips??? has anyone working in glassgow??

  • 29 March 2012 - 5:22pm
    • moonpig

    Hi guys,

    Please can you help ive got my face to face interview on Monday for PREMIER ASSOCIATE. What questions will they ask and also what does the role play involve please.Any help is greatly appreciated,

    Many thanks in advance

  • 14 June 2012 - 5:35pm
    • Bsharma


    I have booked Telephonic Interview for Premier Associate on next week, will your please tell me which type of questions they ask? Please help.


  • 29 March 2012 - 4:37pm
    • tari

    hey congs on passing the phone interview. after they have done a credit check , they will contact you if you have passed that . then they will set an appointment with you for the interview. Mine was pretty swift as it all happened in a space of less than 2 weeks. don't worry it should work out for you

  • 28 March 2012 - 9:14pm
    • cloudycareer

    Can anyone please comment on this??

  • 28 March 2012 - 12:39am
    • cloudycareer

    Hello everyone..please share your experience with me and help me out. I had a telephonic interview for the cashier role on Fri 23rd and I have cleared it. The lady said they will do the checks first and if successful then will invite me f2f interview. I know I am being impatient but just wanted to know how long does it take between telpehone interview and f2f interview?? On 25th mar, they had updated on my profile .. "phone interview is done and results have been discussed". On 26th mar, it was updated with "Completed" status. Now I wonder what does this Completed mean???

    Can anyone please guide me? Shall I contact them or just wait for some more days?


  • 24 March 2012 - 10:38pm
    • cyba004

    @tari thanks alot for that idea..:* i will develop that

  • 23 March 2012 - 10:50am
    • cyba004

    @ Tari thanks...i will work on those areas you made mentioned of...but i have bn trying to answer the first question which is "a situation where i had to make a difficult decision that was not exactly popular but was right" but i haven't got the right answer to fit in....can you help me out with that..

  • 23 March 2012 - 6:11pm
    • tari

    You can use university or previous work experiences to answer that. I am a trustee in a small charity that helps sponsor students in education developing countries. so i used the example where by I went against the Chief exec in one of the policies she wanted to introduce.
    so you can use work experiences such as your manager within your department keeps changing everyone shifts around which has had a profound effect on the employees' motivation. But everyone is too intimidated by the manager hence failing to voice this compliant. You know that if you complain the manager makes it somehow difficult for you such as giving you crappy shifts. But anyways you decide to approach the manager about this and you state the consequences of this constant shift change pattern calmly emphasizing how its affecting the motivation of your co-workers thus the efficiency of the department. You suggest he includes the staff in the decision making when changing the shifts as they will be willing too do the shifts if asked rather than ordered.

    then the outcome
    The manager understands your suggestion and takes it on board and starts implementing it but not all the time. Still it is an improvement from the previous experience.
    anyways that is my suggestion I hope it is helpful, you might not even be asked that lol

  • 22 March 2012 - 7:35am
    • cyba004

    Hello everyone,

    I have a telephone interview booked for a position as a Cashier with HSBC.
    Has anyone had an interview with them recently, for the same position? If so, what kind of questions they ask?

    I saw a couple of examples here, but they are from 2011, so a bit outdated. Wondering if I could get some feedback from someone who recently been through an interview with them.

  • 22 March 2012 - 2:11pm
    • tari

    hey i recently had an interview with HSBC but it was for customer service and sales representative. but it would be similar i am guessing . within my phone interview the focused on the company's values values which are
    Dependable and do the right thing
    Open to different ideas and cultures
    Connected to customers, communities, regulators and each other.
    so it was a competency based interview whereby the questions were around these three main areas.
    with dependability - i was asked a situation where i had to make a difficult decision that was not exactly popular but was right.
    Connected customers - a time u have given the best customer service and what was the outcome
    and a time you took initiative and the outcome
    But it is also important you understand the role you have applied for and what it would entail.
    also why you want to work for HSBC
    its forward thinking and premium bank so there is plenty of opportunity to develop and gain new skills
    Global company and very diverse thus wider opportunity to develop my career, not only limited in the UK.
    Emphasis on training , shows great investment in the development of the staff.
    I really hope this is helpful.

  • 20 March 2012 - 9:05pm
    • AnishSupran


    I have a interview for cashier position this week, could anyone confirm the address in Holborn and tell me if its easy to find or is it away from the main street? thanks and any tips for the interview would be welcome. Anish.

  • 1 March 2012 - 4:15pm
    • GabrielF

    Hello everyone,

    I have a telephone interview booked for a position as a Cashier with HSBC.
    Has anyone had an interview with them recently, for the same position? If so, what kind of questions they ask?

    I saw a couple of examples here, but they are from 2011, so a bit outdated. Wondering if I could get some feedback from someone who recently been through an interview with them.


  • 14 February 2012 - 12:05am
    • MrLostProphet

    Apologies that I could not get back to you all sooner. I'm now working in branch and I know a fair bit more about the business and can hopefully guide you a little bit to make you stand out in your interviews.

    Remember that I applied for Customer Services Officer role, so I cant advise particular things for other roles but do have some general HSBC knowledge.

    HSBC has two key principles running through its drive in 2012:

    "SUPERIOR Service" -being the 'best place to bank' in the UK.

    9 Little Words: "Make Better Products>>>Sell Them Properly>>>Keep Them Sold"

    Consider what these two ideals mean:

    Superior Service is simple- HSBC want to be the best customer-focussed bank in the UK. They did not have great results in 2011 surveys, and their drive is to make sure that we do what is right for the customer and for the bank.

    9 Little Words is about this: Offering the right value products to our customers, making sure they are sold to customers who will benefit from the product, and maintaining an excellent after-sales service and customer relationship to 'keep products sold'- I.E keep our customers happy.

    Your interview will consist of various questions, but from my experience, I found the following very important:

    Why do you want to work for HSBC?

    Where do you see yourself in 10 years from now?

    Can you give an example of a time where you showed excellent customer service?
    -How did that customer feel?
    -How did you feel?

    Can you give me an example of when you had to deal with a difficult situation?
    -Why did you think that was the right thing to do?
    -What was thye result of your decision/actions?

    You will all have different life experiences, work experiences, college/university experiences, so I can't tell you what answers to give. What I will say is this- make sure you are considering how this might apply to YOUR ROLE at HSBC- how do those experiences become useful in a role at HSBC?

    Hopefully none of this so far has scared you?! My best piece of advice- relax and be confident. Remember, the guys interviewing have seen plenty of interviews before, so all you need to bring is some enthusiasm and a smile. At HSBC, you essentially get paid to talk to customers. So the managers that interview you want conversation- just get involved and make sure you seem keen :)

    Couple of nice facts to throw in as to why you want to work for HSBC:

    -Never needed any government funding during the recession- we are a 'safe haven' for investors!

    -The chance to lead the way out of the recession

    -A chance to build a career learning the foundations of the business.

    -The chance to work as part of a team and achieve goals as a group- making friends for life along the way.

    -Working for a bank who wants to be the best it can be for its customers.

    Also, you might get asked what you think your role entails.

    If you apply for a Customer Services Officer, basically here's what I would say having been there for 6 weeks:

    -Dealing with customers face to face as they walk in branch.
    -Making appointments in your diary to have one on one interviews with your customer later in the week.
    -Making referrals: listening to customer queries and sending them to the right expers, such as Mortgages, investments, savings, and Business banking.

    Remember, you are original, and an individual. Hopefully my little tips above can help you form a good basic knowledge for your interview so that you display some knowledge and enthusiasm. You can then make yourself stand out in your own little ways.

    Remember, it is only a chat with a manager. Be confident- they expect a bit of nerves so you have absolutely nothing to panic about. It's a nice environment and nobody expects you to be Sir Alan Sugar! Just engage with them and enjoy it :) Enthusiasm and you as a person will stand out- the bits of knowledge just provide you with a core :)

    Just make sure you have some ideas for those sorts of questions I've put above.

    Best of luck, let me know how you all get on!


  • 11 April 2012 - 10:21pm
    • mannu

    Thanks LP,
    Your infomation is great.I have a face to face for the position of customer service officer next week.It will be a great help if you can tell me what to you have to do role play.& will there be any maths test or it will all be compentency based questions.also how many people were present for your interview.Will there be other candidates except yourself.If you can help me it will be nice of u.

  • 3 February 2012 - 8:23pm
    • him123

    hii boots123, Did u hear anything from them?? I had my face to face interview on 24th jan its 3rd feb today, yet dint hear anything from them, Am really getting tenced now, should I contact them?

  • 2 February 2012 - 8:32pm
    • megg0176


    Can anyone help me. I applied for a cashier role with HSBC I got through to the telephone stage of the interview and then was told i'd passed and would be considered for a face to face interview. I then recieved an email saying i'd missed the telephone interview and needed to reschedule. my status now says completed but with no explanation of what it means. Ive searched for an email address or telephone contact to write to HSBC to ask what is going on. Does anyone know who I can contact???

    Any help would be greatly appreciated


  • 16 January 2012 - 5:35pm
    • PeterToch

    Went for an interview with Swansea HSBC and although I failed it was a very good interview it was the only job iv applied were they treat youy as individual.

    The roleplay was straight foward even though I might of messed up so probably best to do everything opposite to me in interview - stay calm, think before you speek and be good at talkling

  • 11 January 2012 - 7:45pm
    • Ele 1

    Boots1234 try to be patient! I'm sure you will hear from them soon, it's only a week so far. I applied for one of the London branches. How about you?
    Could you tell me a bit more about your face-to-face interview please.

    All the best with your interview results!


  • 11 January 2012 - 2:36pm
    • boots1234

    Hi , i went for a face to face interview on the 4th of jan 2012 but hasnt had any response yet whether am successful or not, should I contact them? plz let me know

  • 8 January 2012 - 8:24pm
    • MrLostProphet

    Hi everyone,

    Firstly can I say what a great thread- it helped me get through both a phone and face to face interview with HSBC, so thanks to all of you.

    I start as a Customer Service Officer very shortly, and I wondered if anyone else who got a job with HSBC could shed some light on training?

    I am told I will get paid during training, but as I am training for only 2 and 3 days a week for 4 weeks, will I get paid full (as my contract for salary pay), or will I just get paid by the hour?

    I will shed some light on the interview process soon :)


  • 11 January 2012 - 2:40pm
    • boots1234

    Hi, i have apply for the same position as yours but has not had any response yet, which region did u apply for this job

  • 10 January 2012 - 10:00pm
    • Ele 1

    Hi LP,

    I would highly appreciate if you could tell me a bit more about the face to face interview.

    Did you have a roleplay? What kind of questions did they ask?

    I've applied for a Customer Service Assistant position and I'm having an interview on the 12th of January.

    Hope to hear from you soon. Thanks a lot!

  • 9 November 2011 - 6:23pm
    • sebarobert

    Hi peeps. I had the f2f, was mostly comp. based with usual. Two ladies interviewed me, were really nice, and made it seem easy. Hope I get thruu!!

  • 8 January 2012 - 2:55am
    • peaceful

    what were the questions asked at the interview, i ve my f2f in 2 wks

  • 6 November 2011 - 12:41pm
    • Sunshine8901

    Hi, is anyone else having difficulties booking their face to face interview online? ... I have been trying for 6 days now and it always says pending although I have received two emails saying I should book, I have also called the recruitment department twice and emailed the advised email address twice but have been unsuccessful in booking an interview. The recruitment department told me that there is an online problem and that the people that I emailed will eventually answer my query ... I Just want to know if this is happening to anyone else ... ??

    P.s. I applied for the role of cashier within a London branch

  • 22 October 2011 - 9:02pm
    • KERRY123

    I have applied for a cashier.

    I applied a few weeks ago and ( Submit app ) and since then I have done a few online assessments.Now I have booked a phone interview for Tuesday so i'm a tad nervous about what they will ask.

  • 21 October 2011 - 8:49pm
    • KERRY123

    hi i have completed my assessment now iv arranged for a telephone interview im really nervous as i don't know what to expect can anyone give me any tips or questions they were asked thanks x

  • 21 October 2011 - 10:27pm
    • citychick123

    What position have u applied for? How long ago did u submit ur app? Thanks

  • 22 October 2011 - 9:03pm
    • KERRY123

    I have applied for a cashier.

    I applied a few weeks ago and ( Submit app ) and since then I have done a few online assessments.Now I have booked a phone interview for Tuesday so i'm a tad nervous about what they will ask.

  • 31 October 2011 - 3:54pm
    • citychick123

    would u be able to mention some qs they asked u in ur telephone interview? how has ur hsbc application progressed since?

  • 17 October 2011 - 2:29pm
    • ShineLikeStar

    @ Citychick123 it took me about 1 or 2 days after filling the application and same for online test

    Does anyone know if the HSBC cashier training is done in branch or people have to go away ? how long does it take please ?

  • 17 October 2011 - 11:44am
    • citychick123

    how long did it take everyone to get a reply from HSBC after submitting their application? and online tests? thanks

  • 19 September 2011 - 10:00pm
    • ShineLikeStar

    Hi all
    can someone please tell me the average salary for an HSBC cashier in london?? to they also get commisiion or bonus at the end of the month? Thanks a lot guys

  • 19 September 2011 - 10:00pm
    • ShineLikeStar

    Hi all
    can someone please tell me the average salary for an HSBC cashier in london?? to they also get commisiion or bonus at the end of the month? Thanks a lot guys

  • 8 September 2011 - 12:50pm
    • Paula8819


    I used this forum to help me prepare for the various stages of my application process with HSBC. The end result was I was unsuccessful but as others helped me I would like to share what happened as it may help others prepare.

    I applied for the position of premier associate on 15th of August. HSBC recruitment contacted me a week later on the 22nd of August to arrange a telelphone interview which was schedued for the next day 23rd of August. At this stage they advise you, you will be tested on 3 of the following seven topics:-

    -Treating Customers fairly
    - Delivering quality results
    -Taking ownership and showing initative
    - Following procedures
    - Meeting customers needs
    - Business Judgement
    - Leading Performance

    During the telephone interview she started by telling me about the job role, starting salary etc and asked if I was happy to go ahead based on the information she had provided with me.

    I was first asked:

    - Why do you want to work for HSBC?
    - Why Premier Associate?
    - What do you know about HSBC?

    Then I was tested on:

    - Treating Customers fairly
    - Delivering Quality results
    - Taking ownership and showin initiative

    Although you know the seven areas you may be tested on before the phone interview it is quite hard to prepare as they are asked in a very specific way. So be sure to pay attention to what they are actually asking. The women who did my phone interview was really nice. She was encouraging saying things like that is a very good answer and it sounds like you did very well at university etc. Then she confirmed my dob, NI number and previous addresses. The whole thing lasted 35 minutes. Between the telephone interview and offering you a face to face interview if you pass they do an initial credit check.

    They phoned me the day after the telephone interview on the 24th August and offered me a face to face interview which they referred to as an experience day. I was booked in for the 6th September. They advised me there would be an interview, role play, presentation and tour and it would last 3 hours.

    On the day of the interview 3 other people were all being interviewed at the same time as me. This made me slightly nervous as they were all male, I was the only woman there and they were all in their late 30's, early 40's. So instantly I knew they had a wealth of experience compared to being 22 and just out of university. They first took my passport and proof of address away to be photocopied, then I was taken in to a room with the recruitment leader to do the role play.

    I was give 5 sheets of paper and 10 minutes to prepare. I found it easier to take the staple out of the booket and spread the pages out to see all the information in front of me rather than flicking through. Make sure you play attention to what information cannot disclose to customers over the phone.

    The role play was about a customer who wanted to close an account, you had try to stop them. The role play went really badly for me. This is where I feel it went wrong. I kept pausing for long periods of time. He asked me what his credit rating was but this was something I couldn't discuss over the phone. He then asked how he could find out then I did not know the answer and this was when I paused for a long time. The interviewer moved the conversation on in another direction at this point when I failed to answer immediately. I did stupid things like say you may be able to qualify for our free service when I knew he did qualify so I don't know why I didn't phrase it you qualify for our free service :/ as this prompted the interviewer to say well do I or do I not qualify for the free service. All and all this part went terribly for me.

    Then another woman came into interview me. She told me that there was another interview stage after that one for this position and would I be able to attend another interview the same week if I was succesful. She then told me about the job, salary, date salary is paid etc and gave me a rota to see what shifts I would be doing.

    Then she asked 5 questions:-

    A time when you used initiative?
    A time when you had to deal with customer who thought they had been treated unfairly?
    A time when you had to work towards a tough sales target?
    A time when you went above what was expected to deliver exceptional customer service?
    Why do you want to work for HSBC?

    Again the questions are asked in a really specific way so they are obviously looking for something particular.

    After the interview they took all the interviewees on a tour. The position was based in a contact centre and the other 3 people had obviously worked in call centres before as they were asking loads of questions about waiting times etc. Again I felt slightly intimidated by their wealth of knowledge as I knew nothing like this. There was no presentation like I was advised and the whole thing only lasted a hour.

    The next morning I received an email stating that I had been unsuccessful. All in all the whole application process was quick for me. I was also told at the interview the starting date with the 10th October. Also, I was told that for the position of premier associate you receive 12 weeks of training in the contact centre you will be working so there is no need to go away anywhere for training.

    It seemed like a good job and a really nice place to work. I would definitely apply for the position again in a couple of years when I had more experience, I am still very keen on the job. Also, it was my first ever proper interview as I have only done part time jobs whilst and university and it was a good experience.

  • 4 September 2011 - 5:09pm
    • 4evermbl

    Hi everyone
    First I like to thank everyone for all your help... so kind of you all to write down details of ur interviews!

    I will for sure do the same!

    I have applied for Finance 6 month internship ,I have passed math and verbal reasoning exam....
    I have read many of your messages but mostly were for customer service or cashier ... I am not sure if they would ask the same question for this position!

    I greatly appreciate if some one can help for this position!

    Thanks alot!

  • 28 August 2011 - 6:12pm
    • laoma

    Hi everyone,

    I've applied for the position of Case Management Officer and I have face to face interview for 2 days...
    I was just wondering if anyone can help with recent questions asked etc,

    Any tips, please!!!

  • 16 August 2011 - 3:11pm
    • chloe24

    Thankyou, had the interview today, dont think it went very well, just have to wait and see.

  • 15 August 2011 - 8:20pm
    • jwa79

    Your welcome. Good luck to you too! (Phone interviews are the worst)

  • 15 August 2011 - 7:36pm
    • chloe24

    Thankyou, muchly appriciated best get researching. Good luck hope you get the job you are wanting.

  • 15 August 2011 - 6:38pm
    • jwa79

    This helped me so much in my phone interview but my answers weren't prepared for the way she asked me so I probably ended up waffling & repeating myself.

    She really wanted to know which area I wanted to move onto from Premier Associate and what the job description for my chosen career ladder progression was.

    I got asked for an example on

    - treating customer fairly - & why did I choose this particular customer as my example
    - taking ownership/initiative - but she only wanted initiative & *really* quizzed me but I couldn't elaborate anymore
    - meeting targets
    - my strengths weaknesses

    At the end she confirmed my d.o.b, ni number & address history which I was told I would need if successful when booking my phone interview, yet was told I would hear from them in 2 - 3 days. It didn't feel like a successful interview.

    All I can say is really research HSBC & what benefits it offers its employees & the next role youwould want to progress too. Also if you mention you have read certain pieces about HSBC be prepared to say where!

    Good luck!

  • 13 August 2011 - 5:08pm
    • chloe24

    Hi guys, got my face to face interview and role play coming up on tuesday, for customer service and sales. Im very nervous, could any one give me any questions that they may ask me thanks, much appriciated.

  • 19 July 2011 - 3:36pm
    • Danik

    Hi Simi,
    I went for the role of Customer Service and Sales Representative last 2 weeks.
    For the role play u ll be given a 5-paged document to go through in 20mins and u ll be asked to study it very well and at the expiration of the 20mins they ll play the role of a customer and call you to ask you some questions on phone just to know how u ll respond and handle the situation. What you ll do is to go for the key details of the customer.Start wt introducing urself politely on phone and ask for the customer's details and confirm it with what you have written down on the document u will be given. Your free to put the customer on hold to flip thru the document to get the right answer to his or her queries.Make sure u end the conversation by asking the customer if he's happy and if there is any other stuff he or she will like you to help out with .Wc role did u apply for? if its customer service and sales representative,after attending to the customer,try and sale one of the products listed in the documents u ll be given.cos dy ll be watching out for your ability to respond to the customer politely and at the same time sale the banks products and services.

    Wishin u all the best.Cheers

  • 19 July 2011 - 3:10pm
    • simi2011

    any tips on role play will be really appreciatied!!


  • 18 July 2011 - 8:29am
    • RT_Diva

    HSBC is flexible in recruting people on a PSW visa... m on one... so dont worry if you are selected in all the rounds... and once u get ur psw they'll defo hire u..:)

  • 18 July 2011 - 3:50am
    • Danik

    Hi Nossybelle

    I went for my face to face interview just a week today with my student visa though l did the interview but they told me that they dont accept people with student visa that if I am successful, they have to put me on hold till l get my work visa,may be Post Study Work Visa.Though l'm yet to to hear from them.

    I hope this helps in answering your question.

    Take care of you and all the best.


  • 17 July 2011 - 2:02pm
    • nossybelle

    hi every one this forum is nice and am very glad i found it.please just want to find out if hsbc hires people with student visas,who are bout to get there work visas in a short while.wouod really needurgent answers, to know how to prepare.thank you.

  • 9 July 2011 - 10:13am
    • Danik

    I have got a face to face interview with HSBC on monday 11th July,I applied for Customer Service Sales /Representative role.

    I would like if anyone could help me out on the recent f2f interview questions. I was told the interview gonna last for 3 hours with f2f,role play.Then for the role play what am l to expect?

    Please l look forward to hearing from someone pleaseeeeeeeeeeeeee. I just need ur urgent feedback so that l would be able to prepare very well for the interview.

    Thank you in advance for your response.


  • 22 June 2011 - 11:12am
    • loustone

    Hey just got back from a face to face interview for a cashier role. It lasted for half an hour and they were very nice and made you feel relaxed. They started off by asking me to tell them about myself and my current role before they begun the questions. Then the questions were based around a topic and for each answer you had to give one example so they were all like tell me a time when....Then at the end told me to tell them what i believed the role included and then if i had any questions.

    All quite straightforward

  • 18 June 2011 - 1:37pm
    • sahil_malhotra

    Hi i am from India i appeared for HSBC fund administrator interview on 1st of june cleared all the preliminary rounds all elimination yet to receive a call for the final face to face round does anyone have any tips that what sort of questions do they ask in final round for the position of fund administrator. How much time does it take for them to give a call for fund administrator?

  • 7 June 2011 - 12:08pm
    • RT_Diva

    yaaayyy.... got it for the branch closer to wer I live...cudnt b more pleased....i start in august tho... meanwhyl cud njoy a brief vacation...:)

  • 6 June 2011 - 5:36pm
    • RT_Diva

    heylo.. well I got my blessed call the very next day that I posted this comment...and yes I have passed my face to face interview successfully.. Altho.. I still await my branch details...since d plc i got interviewed at ws quite far from wer i reside...dey've been considerate enuf to offer me a branch close to my plc...hope that happens soon.. I need this one badly...moreso now because of d ever so positive comments dat i see in dis forum ...its an absolute encouragement fr freshers lyk me...

  • 5 June 2011 - 10:47am
    • vicigough

    Paul 2209 your so bitter....I love working for them :) and so do most of my work mates! :)

  • 5 June 2011 - 10:46am
    • vicigough

    Hey Guys.

    I went on a training course in manchester about 4 weeks ago.

    I had an amazing teacher called carolyn, and we had soooo much fun! It lasted 5 weeks, I've made the most amazing friends and we went out almost every night :)

    Its just a great really ook forward to it!! (well as long as everyone else on the course is up for it)

    :) Any advise on what comes after or during the course let me know and i'll tell you how it is!


  • 18 June 2011 - 1:14pm
    • Jhiday

    Hello Vicigough,

    I applied for the customer service and adviser role for which i have done the telephone interview and passed. Just got a call yesterday and a follow-up confirmation mail requesting me for an ''experience day on 5th July''. Been reading your post and found them really helpful. Please enlighten me more on what to expect on this day.

    also the venue chosen for me is Hertfordshire.


  • 4 June 2011 - 3:04pm
    • sarah-20


    After the whole process took about 3 months, started in branch at the beginning of May, my training is in a couple of weeks time in London for a week so not too bad, then after that im going to be working every other saturday.

    Hsbc is definitely a stepping stone to many careers, especially if you work in a big branch! All the people at my branch are lovely, and some have been working there for over 20 years so there must be something good about it.

    Wish you all luck on your interviews, im so glad i got the job .

    RT Diva - it took them only a couple of days to get back to me but they said they will call within 10 days, the whole hiring process after takes a while but its worth the wait, if you dont hear anything ring the normal recruit line and ask them as they can ring the hiring managers for you.

  • 27 May 2011 - 10:19am
    • RT_Diva

    hello u all beautiful souls... this blog is fab.. its helped immensely to get through my face to face interview...Thanx u all... I had mine last tuesday.. and well went reely well (considering the interviewers reactions)...altho its almost been a week nw and hvnt reely heard back.. just wondering if i shud give up my hopes on this...pls suggest does it usually take this long for them to revert...

  • 24 May 2011 - 1:24pm
    • Paul2209

    I could tell you everything you wanted to know about getting a job with HSBC from face to face criteria based questions to internet based questions. do you really want to work for them??? that's the question you have to ask yourself.

    And no i'm not bitter and twisted because they made me redundant as I have a better job now. working for them made me realise just how institutionalized one gets.

    If your in the UK and looking to work for HSBC forget it. they are going to be moving everything globaly over the next couple of years. don't believe me you will see!!!!!

    If you decided to work for them enjoy yourself moaning your guts out to your workmates every day. I'm sure you will be very happy ha ha ha

  • 30 June 2011 - 10:32pm
    • konajob0123

    Hello Paula , Could you please tell me what kind of question they going to ask me for my telephone interview for premier associate role in HSBC. i got this interview next week.

  • 24 May 2011 - 2:52pm
    • pbpaulbassey

    paul.HSBC could be a stepping stone to better things.could u plssss give me an idea of the online assessment questions?

  • 24 May 2011 - 11:40am
    • babydoll786

    Hey sarah-20,

    U work 2 saturdays a month if u r a customer service office and 1 sat if ur a cashier. Have u started ur training yet n where is it??how long did it take for you to actually start in a branch.

  • 24 May 2011 - 8:35am
    • pbpaulbassey

    hi guys.iv been asked to do the online assesement test.i applied for the roe of customer service officer.can someone pls give me an idea of the type of online tests i should expect?

    many thanks

  • 23 May 2011 - 12:00pm
    • Paul2209

    I worked for HSBC and was recently made redundant along with 750 other people when the decided in their wisdom to shut down an entire building and make everybody redundant. They went through the usual coporate crap like we will try our best to help you find another job in the bank. what a load of bol**** some people had been in that building and with the bank for 30 years and they where just treated like crap. There was a time when you thought you was safe even in the financial sector, not anymore. It's a cut throat game all they are worried about is their shareholders and directors. there not worried about the workers.

    Don't work for HSBC they are not all they are cracked up to be. take it from someone who used to work from them.

  • 15 May 2011 - 12:30am
    • NaGiNa.11

    hey thnks for replying back :) ..did u get the job? n what kind of role play did u have to do?

  • 15 May 2011 - 5:06pm
    • rfernando26

    Nope didnt get the job.. and i wasnt given any role play to do. i think thats just whats stated on there website. or it may depend on the person interviewing you.

  • 13 May 2011 - 9:40pm
    • NaGiNa.11

    Hey guys!!..iv got a face to face interview for custermer service and sales representative.. am so nervous and scared..can anyone help and tell me what questions they would ask..and they said the assesment will also involve a role play???? Can anyone realy appreciate it....

  • 14 May 2011 - 8:56pm
    • rfernando26

    Hey Nagina. i recently had an interview for HSBC customer service/sales representative. Dont be nervous or anything. the interview is not very intimidating. They ask competancy based questions. about customer service. Prepare an answer for how u went an extra mile to provide excellent customer service... they may ask how uve worked in a team and when you put input whilst doing team work. alot of the questions are easy to answer, u just need to be calm and answer the best example. u can give more than one example too. so take ur time.

    Good luck

  • 30 April 2011 - 2:08pm
    • sarah-20

    Hey, Does anyone work in a large branch that is open 6 days a week and know what kinda shift patterns are like as in your day off do they just pick one and then you have Sunday off??

  • 28 April 2011 - 11:04pm
    • post

    Is there anyone applying for Retail Management Trainee Programm? I have online assessment 1-3 test to do. First assessment was Personality and I don't know whats next assessment about. If anyone knows whats next (numerical or verbal), advise would be appreciated.
    Thank you

  • 17 April 2011 - 8:16pm
    • Joemart

    Hi Everyone,has anyone got a face to face interview for the customer service officer role in the northeast?Have got mine on tuesday and was just wandering if i could get some tips perhaps peculiar to the region

  • 24 May 2011 - 8:41am
    • pbpaulbassey

    hi joe.i hope ur f2f went well? iv been asked to write an online test for the same role you applied for.pls could u kindly give me an idea of the questions that you were asked? thanks

  • 11 April 2011 - 6:55pm
    • booshette

    To scottchambers36
    Hi my interview was last week and I have been told to wait until the week after easter before they let me know if successful or not.. so don't worry. The HSBC process is definitely a long drawn out affair...Some instances have been 5 months from application to starting. Fingers crossed for each other and everyone else waiting!

  • 11 April 2011 - 3:27pm
    • scottchambers36

    hi everyone i am currently in the process of applying for a customer service office in nottingham i have passed the online tests and the telephone interview and have had my face to face interview last monday is it normal for the process to take this long after the face to face interview getting a bit worried thought it went ok but trying to make a career change from construction into banking so don't have any retail experience just hoping i managed to sell myself well enough in the interview

  • 6 April 2011 - 5:58pm
    • booshette

    Well...Had my interview today...not very confident now although the interviewers (2 branch managers) were really friendly and relaxed...
    they asked ; Tell me about yourself
    A time when I achieved success
    A time when I had to make a difficult decision
    A time when I had to meet a deadline
    Sum myself up in 3 words
    What motivates you?
    Where do you see yourself in 5 years time
    A time when I had to deal with an unhappy customer
    Why HSBC?
    Then I had a couple of stinkers... Tell me about HSBC during this current recession
    Why didn't HSBC need bailing out ?
    Tell me about an interesting piece of fiancial news you have heard recently

    So...I don't think I did great..was very nervous..but it might help someone else
    Good Luck!

  • 2 May 2011 - 11:03pm
    • rfernando26

    Hi there. ive got my HSBC interview in the next 3 days. what position did u apply to ?

    im really nervous myself

  • 4 April 2011 - 6:24pm
    • roxymac

    I applied for a Premier Associate role, basically call centre for premier customers. I found this forum just before my telephone interview and it really helped. Just had my face to face interview today, don't think I did so good but thought I'd share what happened in case it helps anybody else.

    It was meant to be a 3 hour interview with interview, role play and tour. It started of with the role play, I was so nervous, think I missed out a lot! It was about a customer who wanted to leave their bank account because it didn't suit him anymore. They give you the information you need and give you ten minutes to prepare. Make sure you read what you can and can't disclose to a customer over the phone and use their name (I forgot that, silly me!) Also ask if the customer is happy with any other HSBC accounts they have and end the call with "is there anything else I can do for you?" These are all things I forgot but in hind sight wish I'd said!

    Next came the interview, can't remember the exact words but the questions were similar to these:

    1. When have you had to meet sales/targets?
    2. Name a time you went over and above for a customer?
    3. A time you've had to persuade a customer to take on a product?
    4. A time you've delivered good customer service?
    5. A time you have had to use your initiative?

    Good luck to everyone!

  • 3 April 2011 - 5:16pm
    • booshette

    Hi everyone
    I got my face to face interview for cashier post next week... so nervous...all stuff on this forum has been so helpful so far...thanks!

  • 1 April 2011 - 3:23pm
    • sarah-20

    Heya, no I've heard nothing either, how can you check to see if they have done the references?? He did say that the contract won't come through until mid April, and also that when they begin the checks this is when the contract gets sent so I think we have to wait a bit :(! I'm desperate to leave me job now as I have to give a lot of notice which I'm not doing until I get the contract and sign it! We could always email the guy and ask???

  • 30 March 2011 - 10:41am
    • now_then

    hi all, i have a face to face interview for the customer service officer role.. was just wondering if anyone can help with recent questions asked etc. also my status changed to face to face interview yesterday how do they contact us as to when this will be, phone, e-mail, letter etc and how long does this take.

    Would appreciate feed back cheers.

  • 30 March 2011 - 8:27am
    • beckylw

    Just thought I'd say thanks for all the help, this forum helped me prepare for my telephone interview. I don't think it went well however, due to nerves and maybe the fact it was at 8am :(

  • 28 March 2011 - 10:41pm
    • resistemptations

    @confuzzled: hey role play is not mandatory in f2f interview. It depends on ur role and ur interviewer. wat role did u apply for?

    My frnd did not dared to change the venue..coz she got the call after 3 went well as per her..

  • 26 March 2011 - 4:12pm
    • sarah-20

    Oh thats easy for you to get to then. People mention on here about training can be quite far away. I would say you do get paid for training not 100% sure. Have a read of older posts on here im suresome were about pay and training etc but i recon they def would pay while you train

  • 1 April 2011 - 11:22am
    • sadafhsbc

    Hi Sarah! Have u heard anything back from them or still waiting? I have checked they havn't done my references yet. I am worried.

  • 25 March 2011 - 3:23pm
    • sarah-20

    Kasiaaasss - is your job role a cashier and what area? I start in May but have no idea yet as to where the training etc is as they have not sorted that yet. I just wondered if you had the same role as me and in the same area the training might be the same in the Surrey area and got the job for a cashier role. Thanksss

  • 26 March 2011 - 10:22am
    • kasiaaasss

    my job role is customer service officer, and its manchester area, and as far as i know the course starts in manchester on the 9th. have you been told if being on the training is classified as working for them and will we get paid for it?

  • 24 May 2011 - 11:29am
    • pbpaulbassey

    hi.pls could u give me an idea of the type of questions u answered in the online assessment test?plzzzzz

  • 25 March 2011 - 10:43am
    • kasiaaasss

    I got a phone call yesterday that i have passed my face to face interview and going for training in manchester in may. considering the training takes few weekes will i get for for it? or do we not get pay while on training as we are not working in the branch yet?

  • 19 September 2012 - 4:21pm
    • helly

    Hi Kisiasss, did you find out if the customer service traing course is paid or not? Help

  • 19 September 2012 - 5:44pm
    • Shiaronedaley

    Hi helly whens your course start?

  • 25 September 2012 - 3:46pm
    • helly

    it's on 22/10

  • 19 September 2012 - 5:44pm
    • Shiaronedaley

    Im currently on training and yes the course is paid.

  • 2 May 2011 - 11:10pm
    • rfernando26

    HI KASIAS congratulations on the job

    ive got myself a face to face interview and im really nervous. what should i expect ? on the hsbc website it says its a interview and an exercise,


  • 21 March 2011 - 11:54pm
    • resistemptations

    hello ppl again!!

    my frnd has got thru for Business Specialist face to face interview..p;lz.....plz...plzzz....suggest some help and tips on questions might be asked and how to prepare.the interview is on this thursday..also she lives in essex and the interview is in west sussex....she would want to have it little it advisable to ask hr to request for change of venue and all..or she should just grab the chance? either ways...plz...plz....suggest help on business specialist role interviews and top tips plz...thnkx a ton on her behalf in advance :))

  • 27 March 2011 - 12:01am
    • Confuzzled

    Hi guys,

    This is a brilliant place to get so much info....thanks for sharing tips on interview handling especially f2f, as these will be of great help to me.
    @ resistemptations : your friend and I seem to be sailing in the same boat with regards to the venue of the interview, albiet the positions applied for are different. I suppose by now your friend would have finished her interview, did she manage to change the venue at all ? How did it go for her ? Hope she gets the job.

    Does anyone know if role play is a mandatory part of the f2f interview ?

    Hope to get some responses on this one.


  • 20 March 2011 - 3:33pm
    • mim15

    Thanks sarah-20, I'll give them a little phone!

  • 20 March 2011 - 2:59pm
    • sarah-20

    Try the HSBC recruitment line, 08701116181. Your status wont change from face to face until they send the contract through is what the guy told me last week. It all takes a while and you dont hear much, its been over 3 weeks since i got told i got the job, im not starting till May and wont get the contract for another few weeks, and its all on hold apparently because they have a backlog of new candidates and training to sort before they sort out all the newbees training! Hope this helps!

  • 19 March 2011 - 9:36pm
    • mim15

    Can anyone help me with this?

    Received a call on Monday saying I've been offered a job and they'll be in contact soon but no-one has got back to me and the recruitment agency that got me the interview don't know how long it'll be. Plus my workbench status still says 'Face to Face interview'. How long does it take for them to contact me again? And does anyone have a number/email address for me to contact them?


  • 16 March 2011 - 6:37am
    • sarah-20

    Hi Sadaf, i received exactly the same call Monday, he just said thye had a backlog of candidates who were employed before us to start yet, so our start dates have been postponed a couple of weeks. Heard exactly the same as you, mid april for contract, then beginning of May to start, maybe we will be on training together!

  • 16 March 2011 - 12:08am
    • ShineLikeStar

    Has anyone recently applied for the position of cashier with HSBC for the branch of Brixton (South London ) ?????

  • 15 March 2011 - 2:52pm
    • WHUBoy

    Ok one final thing haha, probably getting bored of me now :P..In the contract it states this regarding pay:

    You will receive £17,961.00 per annum, which comprises a basic pensionable salary of £15,961.00 plus a non-pensionable territorial allowance of £2,000.00

    So how much do i receive? Probably sound really stupid asking that :( Just not used to this!!

    Thank you!

  • 11 June 2012 - 3:23am
    • Shiaronedaley

    Hey there I just got a call on the 8th saying I got the job. And I was wondering how much you actually got paid. I'm 18 also your probably older now but let me know please dude i am interested. And how long did everything take ?

  • 11 September 2012 - 5:48pm
    • hehedouble

    Hi Shiaronedaley, What positon did you apply for? I just passed my telephone interview with hsbc, the position I applied for is collection advisor. What kind of questions they will ask during face to face interview? Is any other test during the interview? many thanks.

  • 15 March 2011 - 2:50pm
    • WHUBoy

    Ok I emailed them and they rang within half hour! Got to meet the Team in the Branch on Thursday! Nervous but, exciting times. Thank you all :)

  • 15 March 2011 - 12:07pm
    • WHUBoy

    I checked my Candidate Profile, it definately says i've been hired; everything is in place to start next week but because I haven't heard from HSBC in a while, it makes me doubt it lol. I'm supposed to be starting on the 21st and I haven't heard from them in ages! I tried calling them today but it was an answer machine saying its not neccesary to phone them or something along them lines Lol. Hmm What do i do? Any other way i can contact them?

  • 13 March 2011 - 9:32am
    • WHUBoy

    Ah right cool. Thank you very much for replyng dude, really appreciate it! :)

  • 12 March 2011 - 11:45pm
    • WHUBoy

    Awesome dude. I'm 18 years old, and really excited about this Job; first real opportunity for me. So yeah, fingers crossed :) Thank youu

  • 12 March 2011 - 10:43pm
    • hsbccashier

    Some regions get people started in branch before sending them off to the training course.

    So don't panic. I'm sure everything is set in stone. :)

  • 12 March 2011 - 4:18pm
    • WHUBoy


    You reckon yeah? I was thinking, if i didn't hear anything by Tuesday the 15th next week..To give them a cheeky phone call just to see what's happening. Do you think i'll go on Training? Or just work at the Branch and get taught the ropes there? Thanks for the reply mate.

  • 13 March 2011 - 12:34am
    • party2050


    First of all CONGRATULATIONS for the great start of your career
    Working for HSBC is absolutely a PRIVILEGE

    Well it depends on the slots available at the training center
    If slots are available, you might start with the training first
    If not, you will start in your branch
    However if you start first in a branch that is a much better thing, since you will be familiar with some of the basics and stuff
    Generally everyone working for HSBC have to generally through a formal training course (normally 4 weeks for a Customer services officer)
    Don't worry at all, since you will get all the necessary support from the HR team

    Just relax and enjoy your success, there are tough things coming ahead

    I hope it helps


  • 11 March 2011 - 2:43pm
    • sarah-20

    Good luck too! I hope the course is in London, even that's a bit of a train ride for me...but a hell of a lot closer than any of those places. Did you email him regarding where the course is going to be???

  • 15 March 2011 - 11:08pm
    • sadafhsbc

    Hi Sarah, i received a call from hiring manager and he told me that my joining date has been pushed further to May and now they will send me contract in mid of April. Did u also hear something like that?

  • 11 March 2011 - 9:37am
    • ShineLikeStar

    Has anyone ever waited more than me before finding the outcome of his/her face to face interview ????? i done my interview on the 23 February but I still haven't heard anything ? i tried calling the recruitment centre but they can help much

  • 11 March 2011 - 11:24am
    • sadafhsbc

    shinelikestar u should email them regarding your result query on I am sure they will reply your query. Good Luck

  • 10 March 2011 - 5:37pm
    • sarah-20

    I'm in Surrey so not too far from you, when did you pass the face to face? I got the call on the 3rd March so only a week ago today to say I passed but he emailed me what I wrote to you before about it taking around 2 weeks after deciding the course dates, maybe my course etc will be the same as yours. I'm praying my course is not in Manchester! Surely that can't be the only place they do the training at. Its miles away from me! Have you got someone to email who you can ask? As the guy who told me I've passed gave me his email etc that I spoke to him over

  • 11 March 2011 - 11:22am
    • sadafhsbc

    Hi Sarah, very interesting as i got the good news of job offer on 3rd March as well. My face to face interview was on 21st Feb. The guy gave me his email address, i have sent him an email but he hasnt replied yet. I will wait for another day and then contact him again, thats the best i could do. My main worries are also the course, m wishing and praying its in London. May b i see u on course. Good Luck

  • 10 March 2011 - 5:04pm
    • financebabe


    While preparing for my face to face interview i stumbled on this forum and i found it very helpful. All the questions i was asked were similar to the ones a few of you had said.

    I was asked the following questions:
    1)Tell me a time when you had to perform an extra task asides your regular responsibilities, how did you cope with it, what was the outcome?
    2)Tell me a time you took an extra mile to meet a customer's need?
    3)Tell me a time when you used your initiative?
    4) Tell me a time you had to work closely with someone you did not know (someone you were meeting with for the first time?
    5)Why HSBC?

    Hope this helps you in your interview. Wishing you the best of luck

  • 10 March 2011 - 11:18am
    • WHUBoy

    Hi. Ive been offered a Job at HSBC as a Customer Service Officer after passing all interviews. I had my face to face Interview on the 9th of February, and was told I was successful on the 12th of February. I then had a variety of Emails (Finish bank profile online, security checks, password information when contract received). I received my contract on the 18th of Feburary, printed it off and sent it on the 20th. Since then, I havent received any confirmation in terms of receiving my contract through the post from HSBC. However, I have received emails and phone calls from Kroll the refrencing company. I was told that the Refrencing and Criminal Record checks would take up to 15 days, prior to the contract signing. In the contract, it states that the contract will commence on the 21st of March at the Bank. It is the 10th of March, and have still not received any contact from HSBC. Should i be worried? Will i be trained? I am a little confused as to what's going on. All information appreciated, thank you :) !

  • 12 March 2011 - 12:31pm
    • party2050


    First of all Relax.
    Do not worry, your process is going quite perfect as per what you have mentioned above
    You normally do not receive any acknowledgements for the Contract that you send to them.
    They have stated the date of 21st March, so you will be receiving details of your further schedule by 15th March.
    They will help you out with everything, so do not worry and just be patient

    I hope it helps


  • 10 March 2011 - 1:10pm
    • vicigough

    Hi, I recieved all the information for my training course about a week ago, and have been told I will be recieving a contract soon.

    But basically I have been told that I will be going on a 4 week course for customer service officers, and have recieved lots of contact from HSBC and my line manger herself, so maybe you should contact the branch and maybe just ask what you will need to prepare for the course etc and just make sure every thing is still good for your start date?

    Just ask me if you need any more info or want to know what i have recieved!


  • 10 March 2011 - 8:09am
    • vicigough

    hey! I've been offered a CSO job and will be doing the course in manchester on the 4th of April, Will anyone else be going????xxxx

  • 10 March 2011 - 6:44am
    • sarah-20

    sadafhsbc - congrats on yours, what area are you in?? I emailed the guy in charge of my recruitment a few days ago and said when does everything arrive etc. He said they havnt decided on the date of the course as yet for the area so that should be decided soon and once it is it generates the contract and all emails etc. He said time wise up to 2 weeks. Dont worry ive not received anything, no emails and my profile is still the same, its only when they send the contract does everything change he said. I have no idea of my salary either he said everything will be sent.

    Ella - so sorry thats such a pain, especially when they say it looks good!!!!!!!!!!!

  • 10 March 2011 - 2:22pm
    • sadafhsbc

    thanks Sara for your reply. The guy told me i am going to join the East Duliwch branch, Whats your area? I am still worried as haven't signed any contract yet. Fingers crossed and hoping to clear referencing quickly. Another thing he told me that training could be anywhere even in Manchester which is again bit worrying for me as have two little boys and difficult to leave them for whole month.

  • 10 March 2011 - 12:53am
    • Ella-Jayne Philbin

    well, after a long wait I found a email in my junk folder concerning my failed interview, even though the interviewer said it looked positive. Gutted.

  • 7 March 2011 - 3:49pm
    • Stepper

    Hey guys,

    I have my meet and great coming up, do you think I should dress smart or just casual. Not sure really?

  • 7 March 2011 - 8:27pm
    • party2050


    I would suggest, dress smartly (business wear would be ideal, suit is not necessary; just formal wear along with a tie)
    Please do the same even when you go for your training (I actually saw people who turned up in DENIMS on the first day. Then they were feeling UNDER-DRESSED)

    All the best
    Welcome to the HSBC family


  • 4 March 2011 - 5:29pm
    • Stepper


    Contract can take pretty long to come sometimes. Just be patient mine came after almost 3 weeks of waiting.

  • 4 March 2011 - 4:59pm
    • ilona

    This forum helped me a lot.Thanks to everybody for the questions!
    I had a face to face interview on Tuesday and it went well.I was told that they will decide at the end of this week.It's Friday and just thinking whether i was not succesful because nobody called me?Do they call everyone or just candidates who get the job?
    How long did u guys wait for the results?

  • 4 March 2011 - 6:30pm
    • party2050


    You get the call either ways, even if you are not successful on that particular occasion for the given role.
    You should be getting a call or an email soon, stating the outcome of your Face to face interview.
    Also check your Job profile status on

    I hope it helps


  • 4 March 2011 - 6:39pm
    • ilona

    Thanks party2050.
    I have been checking my profile status frequently but nothing so far.
    Will let you know about the outcome.I have applied for the Customer Service Officer position.

  • 4 March 2011 - 10:18am
    • to_vjb

    thanks a lot , but i have been waiting now for two weeks but still havent recieved the contract :( , does it take that long ?

  • 4 March 2011 - 5:27pm
    • Stepper

    Contract can take pretty long to come sometimes. Just be patient mine came after almost 3 weeks of waiting.

  • 3 March 2011 - 6:47pm
    • sarah-20

    oh ok i probably got that a bit mixed up, he was trying to explain everything to me except i was at work so trying to hide to take the phone call, When does the contract come through then?? He just said i dont have an exact start date but it will be in mid april, they carry out all the checks, i should receive emails soon etc

  • 4 March 2011 - 3:03am
    • party2050


    First of all, Congratulations!

    Do not worry, all the details will be stated in your contract like your annual package, start date and your Branch location.
    Please wait upto max 5 working days from now for the contract to arrive, before you contact them for the same.
    You will first receive an email advising you a password for your contract.
    And the further process is explained in detail in my previous post,

    I hope it helps


  • 3 March 2011 - 6:36pm
    • to_vjb

    can anyone tell me how long will it it take to get the contract copy , is it by post or email ? i have been waiting for a week now not yet recieved anything :(

  • 4 March 2011 - 2:58am
    • party2050


    You will receive your contract via Email, in a secure file. The details will be communicated to you by the HR department
    Please check your mail box carefully, and yes that includes spam messages too.


  • 3 March 2011 - 6:12pm
    • hsbccashier

    No the contract doesn't come after all the checks ...

    Because after the checks you basically start ..
    You need to sign your contract for verbal agreement that you have accepted the job basically ...

  • 3 March 2011 - 3:06pm
    • sarah-20

    Hey everyone! Thanks to all that have helped I got the phone call today and I got the job :) so happy! He said I should start mid April but they havnt got the exact date yet, and I think that my contract should come through after 2 weeks after all the checks etc! So excited for it now! In a big branch too so hopefully many ways to work up the ladder!!!!

  • 8 March 2011 - 10:28pm
    • sadafhsbc

    Hey Sarah, congrats on your job offer. I also applied for CS Officer role at HSBC. I got the phone call last week that i was been successful in my f2f interview and the guy offered me the job. He told me that i am going to start in mid of April and that my contract will be emailed to me in 2 weeks time. I am very very happy and excited. But actually when i log in my candidate profile it does nt say anything regarding job offer but just shows face to face interview. Is your candidate profile updated. Pls pls pls reply to my post as i am now getting worried and how much is the salary you been offerred to.

  • 2 March 2011 - 9:42pm
    • hsbccashier

    Well first time in the summer - I received an email saying the position had been filled. And my candidate profile changed right away.

    However, this time my branch rang to say I got the job.

    So I think if you wasn't successful. You wouldn't be getting calls from the branch.

    Ahh yeah - that can be a pain. Bless you. Hang on in there.

    I'm sure they'll try you again tomorrow :D

    That's good not to get your hopes up just in case. Good luck all the same. I'm sure its great news :D

  • 2 March 2011 - 7:16pm
    • sarah-20

    Im def not getting my hopes up yet, ive had no email and my candidate profile still says the same, so who knows! I cant really ring the branch manager as she didn't interview me? This is soooo annoying :(!

  • 2 March 2011 - 6:17pm
    • hsbccashier

    That means your Branch Manager has been trying to contract you.

    Luckily, at my interview I asked for business cards. So I rang her back on her mobile.

    But - either wait they'll try ringing again. Or pop in branch :)

  • 2 March 2011 - 4:36pm
    • sweetsmile

    ha.. congratulations sarah... if hsbc has called u ... den u'v got d job...!!!! :P

  • 2 March 2011 - 2:48pm
    • sarah-20

    Damn Hsbc rung me today - I tried the call the number back but it just says HSBC phoned you, and that's it and you can't ring back :(! Will they call again etc or can you ring the recruitment line to find out anything???? Help :(

  • 2 March 2011 - 1:12pm
    • to_vjb

    hi guys ,
    this forum is fantastic ;) can anyone tell me how long will it it take to get the contract copy , is it by post or email ? i have been waiting for a week now not yet recieved anything :(

  • 2 March 2011 - 8:29am
    • vicigough

    Thanks guys :) i'll let ya know how the training goes!!

  • 1 March 2011 - 8:57pm
    • lilkatierockz

    Got a face to face interview for customer service officer tomorrow. What should I expect and anyone know what questions they will ask? And when you have a face to face interview are there alot of people who also have face to face interviews for the same job or are you one of few?

  • 1 March 2011 - 10:51pm
    • party2050

    Kindly go through the posts above, you will find everything that you need to know for your F2F interview


  • 1 March 2011 - 6:58pm
    • hsbccashier

    They normally pay for hotel - bed and breakfast + £20 allowance per night for dinner.

    Plus train fare tickets etc.

    However, on my course - one guy didn't have the choice to stay in a hotel. So he had to commute every day bless him.

    I personally didn't think that was fair - but it depends how far you live from the training centre ...

    Hope this helps ...

  • 1 March 2011 - 12:33pm
    • imran50k

    Hi everyone i have my face 2 face coming up, can someone please highlight as to what they were asked please

  • 28 February 2011 - 11:04am
    • bhasker

    same situation here.

    I had all ready been through telephonic interview and Video conferencing interview.
    After these interviews were over my consulatnt uploaded my profile on hsbc job portal.

    I have got confirmation from my consultant that I am through as per feedback he got from my hiring manager

    When I go to the job portal I see my status as pre hire telephonic interview (Head office)
    After this my consulatnt asked me to provide him my residence details . Its moving so slow i am not sure shall I start hunting for job or shall I wait for them.

    I have no written confirmation that I am through.

    I had telephonic interview on 9th feb.
    Video conferencing on 14th feb
    My profile was uploaded on 22nd feb and on 26th feb the status changed to Pre hire telephone interview (head office)
    I have no idea how much more time they would need to tell me of my final status.

  • 3 March 2011 - 10:19am
    • Pucha

    Hello, Bhasker
    Have you heard back from them yet? keep hope, i am sure you are doing alright if your consultant gave you confirmation.
    I had my tel interview on the 1st and my profile recently changed to pre hire tel. interview (Head office) just like yours, I have not received any emails though. Does that mean that I have to pass another tel interview (now with HO) or that I am now going for the F2F one? Any ideas?
    Good luck and let us know how it goes!!! Hope u get the job soon!!! :)

  • 28 February 2011 - 10:33am
    • nishreen

    HI everybody i was soo soo looking forward to my HSBC f 2f interview as i was supposed to have it this week but last week i recieved a call from them telling me it delayed for another 3 weeks has this happened with anyone else...
    So now basically my whole interviewing process is taking more than 3 to 4 months..Has anything similiar happened with anyone else.. and cause of this im not even taking up other permanent jobs cause i want this job so badly..

  • 27 February 2011 - 1:32pm
    • bhasker

    How long do they take for criminal record check or credit history check

  • 28 February 2011 - 3:10am
    • party2050


    ***I may first confirm this is not an official statement***

    However to the best of my knowledge, if you are in India and planning to work for the UK and/ or India based HSBC branch/ operations, it may approximately take between 4-6 weeks of time
    This will briefly include, but may not limited to
    a. Criminal background search of last 5 years (UK)
    b. Credit check last 5 years (UK)
    c. Qualification verification of any educational institution/s mentioned in the CV/ Private Portal interview
    d. Criminal background check (India)
    e. Consumer report (India)
    f. Previous employment verification/ Reference checks (Whichever mentioned)

    Please make sure you respond to all the emails received in this connection on ASAP basis, to ensure that the checks occur in the above mentioned time frame

    I hope it helps


  • 27 February 2011 - 1:29pm
    • bhasker

    Hi I am in india and want to know how long they take to complete the background verification.

    Any body has any experience with this please let me know.

  • 25 February 2011 - 8:44pm
    • scooby_yn

    Just to add to the point about credit checks.. i actually have a ccj on file and have just taken up employment with HSBC. If you do have adverse credit or ccj's just be honest with the interviewer and explain to them the circumstances.. aslong as you can be honest and explain the issue, they may be ok with it, as they were in my case.

    I was actually told by so called experts on various forums that there is virtually no chance of employment at any bank if you have a ccj, i was very close to withdrawing my application. Luckily i didnt and am now working for HSBC and am enjoying it.

    Anyway my point is dont worry too much about bad credit history, just be honest with the bank and it should be ok

  • 25 February 2011 - 11:00pm
    • party2050

    @ resistemptations, @scooby_yn

    Yes, I definitely agree with you on that one @scooby_yn, there are exceptions in certain cases based on the applicants circumstances.
    Indeed "honesty is the best policy"
    However, as per the general norm, in 9/10 cases, application may be refused due to negative credit history.
    So lets hope for the best @ resistemptations
    All the best for your further application process


  • 28 February 2011 - 12:30pm
    • resistemptations

    Thanx all!! I got through....finally waiting for my contract hard copy!...i do not have negative credit or criminal history..thanx to God! i was just curious why was it getting so late!!...Wishing else one best!! tc

  • 25 February 2011 - 5:33pm
    • sarah-20

    Thanks Party2050 that helps a lot, they said they would respond in 7-10days so i have a bit of a wait.

    Resistemptations - when your profile goes to face to face i would wait max of 3 days the ring them, i had the same thing with the face to face, twice by the time i phoned them they had no spaces left then i would get an email saying the job had been filled. I have finally just had the face to face, i hadn't received a phone call, so every week i called them once, and finally they had dates after 3 weeks. I thought they did the credit check etc if you pass the whole process? Maybe someone else can help you on that, have you tried phoning them at all???

  • 25 February 2011 - 4:17pm
    • resistemptations

    Do they criminal record check or credit history check or both..its just i am curious why they take so loooooong?? :O(

  • 25 February 2011 - 4:16pm
    • resistemptations


    this is the 3rd time i have reached the face to face interview. but everytime it gets filled by someone else, before even they call me for round. What do they do between selecting on telephone and calling for face to face? My workbench showed, telephone interview-than - credit check - than face to face now..but i never get called? Am I missing something here? Do they do the credit and criminal record check between calling for telephone and face to face interview..I was assuming they do criminal record check after face to face interview..any one plz advice...Thnx!!

  • 25 February 2011 - 7:09pm
    • party2050

    @ resistemptations

    Yes, the Credit check (not checking your credit score, but any credit defaults/ CCJ's on your Credit history in the last 5 years)
    It precisely takes place after your Telephone interview and before your Face to Face interview
    In the event of any defaults on your Credit file, your application may be refused before progressing to the next stage

    Please also note, credit checks and Criminal background checks take place every year, when working for financial institutions like Banks
    In the event of any offences, you may be asked to leave/ resign from the job

    I hope it helps


  • 24 February 2011 - 9:22pm
    • hsbccashier

    I think they email you and the profile will change too.

  • 24 February 2011 - 8:40pm
    • sarah-20

    Do they phone you up to say if you get it or not, or does anything change on your hsbc profile??

  • 25 February 2011 - 2:26pm
    • party2050


    Yes, you generally receive a Call from them whether you are successful or not.

    You may also receive an email confirming the same. Also the Status on your HSBC job profile changes to "Passed face to face interview".

    You will then be called up by the HR team for the verbal confirmation of your contract

    You will then be going ahead for a Private Portal interview, where they will confirm all the details pertaining to your application for a Background check, Credit
    history, Employer/ Reference verification and Educational qualification verification.

    After that you will be sent a Contract of employment, P46 form, Employment medical Questionnaire along with a Bank details form

    The contract of employment would be a secure file, the details of the password will be communicated to you via email

    You will also be required to open an account with HSBC bank (if you do not have one with HSBC Bank). You would require a copy of your contract, along with your Passport/other identification document and your most recent bank statement/ Utility bills (Not older than 30 days)

    Once that is done you will be required to send a copy of your Contract, P 46 form and the Bank account details form to HSBC (the address will be provided)

    During this period your reference checks would be running, so make sure you respond to the emails on ASAP basis, so that things do not get stalled
    Make sure you contact your references in Advance to ensure that the process goes smooth

    Once all this is done, you may receive a confirmation call from your Hiring manager(in the event of successful Pre-employment background checks), stating the same
    They will advise you on your schedule for the first day at the branch and other important details

    I hope it helps


  • 15 April 2012 - 10:38pm
    • Jonny12

    jus got the good news i passed the interview and got a start date.
    the employment checks, how many years do they look for?
    2 of the previous companies i worked for no longer exist and i have nothing for them, but i'am in touch with the md's of those companies who are running other businesses.

  • 22 February 2011 - 4:14pm
    • ShineLikeStar

    wahooo lucky u. i am sure u will get it since she told u it look positive.

  • 22 February 2011 - 4:12pm
    • sarah-20

    Hey everyone! It went really well...i think! Was very calm and relaxed, so fingers crossed! As i left she said it looks positive from the answers i gave her, and you will find out in up to 10 days. I want it sooooooooo bad! Just to pass it would be amazing! Thanks everyone for the help!!!

  • 22 February 2011 - 3:48pm
    • ShineLikeStar

    how it it go Sarah ?? any advices u would like to give em ?? thanks

  • 22 February 2011 - 1:55pm
    • Ella-Jayne Philbin

    I hope it's good news, I want it sooo bad!

  • 22 February 2011 - 9:19am
    • sarah-20

    Thankyou! Ive got lots of pointers im going to be reading whilst sitting on the train! Its at half 1, quite excited now, but still nervous!!! I shall let you know how it went after :)

  • 22 February 2011 - 12:16am
    • hsbccashier

    I would say how HSBC was the only company to pay out when the ash clouds left people stuck.

    And also we was the only bank the Government didn't have to bail out in the financial fall.

    Also - that HSBC is recognise in 88 different countries. But has shareholders in 100.

    Meaning that 22 countries trust us enough to put their hard earned money into our company. Although the bank isn't local to them.

    What time is your interview again ?

    Hope this helps