HELP! HSBC Face 2 Face interview next week! need some tips plz

6 July 2008 - 12:58pm

Hi all I've applied as a customer services advisor for hsbc, i have completed the online assessments and passed the telephone interview, im at the last stage the face to face interview, and pretty nervous as it's my first time working in a financial field. If anyone could let me know or give me any tips on how to prepare and what i might be asked. Or what types of questions will be asked, and what type of responses they are likely to favour, i would really appreciate it thanks.


Latest comments

  • 10 April 2015 - 4:46pm
    • chrisrogers664

    First you need to relax. then hit the Google for tips for the skills. And if you need any further tips then try "Apply Online Today"

  • 2 January 2015 - 5:15pm
    • z1604

    need some help with my customer service- trainee mortgage officer role
    iv got my face to face interview coming up in 3 days time and i was wondering if its simliar questions to the tel interview and if so can i use the same examples as i did before
    your help is much appreciated

  • 30 May 2014 - 11:35pm
    • bolo_

    Hi everyone.
    I passed my face to face interview for Customer service officer today!
    Ill give you a run through of what happened as this site prepared me for the day and i found all your help really useful!
    I got a tour of the building first and then i was taken into a room to do my interview. I was asked 6 questions in total and i will try to remember them all, im sorry if i forget some!
    1- Can you tell me about a time where you had to adapt to change?
    2- Can you tell me about a time when you went above and beyond for a customer?
    3- Can you tell me about a time when you introduced an idea to change something within your work environment?

    thats all i can remember question wise, but basically they all merged into each other towards the end.
    The entire interview was really relaxed and i felt like i was talking to a friend the entire time, kuddos to the recruitment team they are really good.

    After that i had the phone roleplay, this was pretty straight forward, you just read from a script and get the phone call and try to understand what the customer was wanting and if you could link sell anything to the customer... like for example a customer calls to check their account balance because they were going on holiday, you would then try and get them to take some foreign currency and travel insurance.. its pretty easy if you take your time, even if you make mistakes they are just looking for imagination and initiative.

    i hope this helps a few folk!

  • 7 April 2015 - 8:56pm
    • ai_papi

    Hey what branch was the interview for? Any other tips for the interview?

  • 7 April 2015 - 8:56pm
    • ai_papi

    Hey what branch was the interview for? Any other tips for the interview?

  • 7 April 2015 - 8:56pm
    • ai_papi

    Hey what branch was the interview for? Any other tips for the interview?

  • 13 May 2014 - 9:36pm
    • bitcoin81

    Hi Sadia,
    Hsbc is strict in interviews as competition is stiff. However u need to prep competency based answrs. Y hsbc, excellent cust serv, doing the right thing, team work, going above and beyond are the regulars. But I had mine a long time bk and for a diff position. So mine was very diff. But u need to be very confident in ur answer delivery. Hope this helps.

  • 13 May 2014 - 9:36pm
    • bitcoin81

    Hi Sadia,
    Hsbc is strict in interviews as competition is stiff. However u need to prep competency based answrs. Y hsbc, excellent cust serv, doing the right thing, team work, going above and beyond are the regulars. But I had mine a long time bk and for a diff position. So mine was very diff. But u need to be very confident in ur answer delivery. Hope this helps.

  • 16 May 2014 - 3:11pm
    • SweetPoison

    Hi Sadia and all
    check all competency questions on this thread mainly in the first few pages for customers service and cashier roles. Cashiers might get questions regarding handling of cash so give them your views and provide work related examples. If you don't have work related example you can give personal examples or you can link it to an occasion where ur reliability was proven e.g. following rules and procedures.
    Focus on your body language, eye contact and voice tone as this can be a big giveaway of your confidence.
    I also found the following member NegotiationTips1 on youtube very helpful. Follow his tips and you wont go wrong!!!

    Good Luck!!!

  • 13 May 2014 - 3:14pm
    • sadia.r.9

    Hi I've got an face to face interview in a few days and was wondering what questions will be asked and it stated it's gonna be an hour and 15 minute :( lol for a cashier role. Please help thanks

  • 13 April 2014 - 10:44pm
    • Margerita

    Hi guys I applied for job in hsbc. I'm experienced in customer service and sales ( 4years experience working in mobile network) I'm worry about credit checks. My credit is poor however my current employer offered me a job. Any chance I will be accepted for position in the bank? Will they consider my experience and very good reference.? Any ideas??? Help please....

  • 7 April 2014 - 4:01pm
    • mandeepsond

    I have f2f interview for cashier role on 10-04-2014.
    please help me in terms of what hsbc asked in f2f interview

  • 10 March 2014 - 1:42pm
    • catchang

    Hi everyone

    Does anyone know what background check provider HSBC uses?

  • 10 February 2014 - 12:16pm
    • mluggeri

    Hi, I've got a face to face interview tomorrow for commercial service associate, and as well as the competency questions i have to do a role play. Has anyone had experience of this? any tips or advice??

  • 2 March 2014 - 1:07pm
    • meadowpark

    hi mluggeri, hope your interview went well! i have scheduled for a face to face interview. it would be a great help if you possible could share your experience here and if you can remember questions you have asked and any more details please. it will help everyone who is going to have a f2f interview with hsbc. many thanks.

  • 28 October 2013 - 4:44pm
    • rodrigue.eid

    My process was also pretty quick, from doing the tests and doing the telephone interview and arranging the face to face, I had my face to face on Thursday 28th and I think it went pretty well (this was for a customer advisor role but I was also interviewing for a cashier role) and at the end they asked me where my nearest rail station is and if I drove and where I would like to be located and stuff... And they said that they will provide feedback in 48 hours... Is that normally true and does anyone know if the call or e-mail?

  • 7 April 2014 - 4:04pm
    • mandeepsond

    hello rodrigue.
    I have f2f for cashier role on 10-04-2014
    can you please help me interms of what they asked you for the f2f interview.
    mkaur sond

  • 4 October 2013 - 8:38pm
    • jjh

    I am going for face to face interview for cashier on next week. can somebody tell me what sort of question they will ask? I am bit nervous because this one is my first interview.

  • 28 March 2014 - 2:37pm
    • Gracegao

    Hi, did u get the job in the end? I am going to have a f2f interview for cashier next week, I haven't had tele interview too, how was your interview? Any tips? Thanks

  • 4 September 2013 - 3:28pm
    • danieljacob83lk

    I have gone for the hsbc face to face interview end july 13 , and still following up for feedback.. Went for the CSO position (Customer service officer). Any one have an idea how long it takes to get feedback.

  • 26 August 2013 - 10:17pm
    • Kayleigh25

    Hi, I have a face to face interview on Wednesday for a cashier, they only emailed me today a bank holiday to see if I was free on Wednesday. I also haven't had a telephone interview which I find strange don't know if its a good think or not. If anyone has had similar experience please let me know. :)

  • 24 July 2013 - 1:20pm
    • diamond123

    hey guys, need your help! have a telephone interview for customer advisor this week, any possible questions from recent applications made would be much appreciated...

    Thanks in advance

  • 2 July 2013 - 11:17am
    • m_aamer_shabbir

    hy, i applied for cashier role for Manchestor, and successfull in my online assessment, but further they didn't tell me for any assessement or call for interview. i also sent email. but still waiting their reply.
    anybody can help me, how it will take time?

  • 2 July 2013 - 1:09pm
    • bumi

    Just wait they will send you an email before weekend to book for telephone interview.
    Its fine everything will be ok.

  • 27 June 2013 - 10:26pm
    • bumi

    Please everyone,I have an interview with HSBC for the CSO position london, I was also told that there will be a practical role play. Please I need assistance

  • 11 June 2013 - 10:12pm
    • Bingobanana

    Regulated by whom ?
    They can do what they want as it is them seeking to employ and it is them who shall decide who and why they employ someone.
    They and few others will make a decision at the end of the interview, as they will consider further amongst many other reasons.
    So its usual to say well done but then have to wait.
    Someone more suitable may have done that little bit better and also received a well done, yet one receiver of the well done would still need to be rejected we're there only one job .
    Your just a whiney whinge bag I'm sure !
    Maybe they should stay silent at the end of the interview , then you would whinge saying that was rude and unfair lol !
    Seriously I mean it , get a grip and slap yourself or something .
    They must have rejected you , and its easy to see why !

  • 12 June 2013 - 2:51am
    • nlr3169

    I do not know why you are playing fiddle to HSBC? and who are you to conclude that as employers they can do whatever they want. They thrive on morals and values and if there a strong HR policy every applicant deserves a reply. I do not want you pass judgement on what I should do and instead you slap yourself for being a silent onlooker on the atrocities committed by these people. Raise your Voice and be heard man. Dont shun and run away. To speak against wrong doing needs courage but with you ..............

  • 12 June 2013 - 4:02pm
    • Bingobanana

    Atrocities ?
    Really ?
    Don't be silly , its a poxy job interview for HSBC , so when you don't get a response when you want it you call it an " atrocity " what a tool you are.

    It takes courage ?
    So your courageous for having a dig at HSBC on a random Internet forum ? Hardly courageous !
    You a typical whinger and you will change nothing by ranting on here.
    Go into the head office and be courageous ! Demand to see HR top nobs,chain yourself to the door so they can't close for the evening and demand a reply .

  • 13 June 2013 - 4:53am
    • nlr3169

    Hello there! I know my job. I wanted to tell my forum mates what happened to me and did not ask you to pass judgement about me. It is better you mind your business.

  • 8 June 2013 - 10:57pm
    • bitcoin81

    I had applied for a sales associate role received my offer recently from HSBC which I have accepted. I must say it was a series of many different rounds, more than any other bank I can confirm(I have spent nearly 5 years with different banks and financial institutions). But, another big thing starts with the back ground verification. Anyone thinking of HSBC, please do have your 5 year minutes ready......address, education ref, transcripts/grades, employment (ref directly from HR) ref, personal bank account verification, travels abroad are just a few to be named. So, please be aware that recruitment process for HSBC is really long and they verify almost every word you drop. Can take months for this process.

    Good Luck All !!!!!!

  • 4 June 2013 - 11:31pm
    • bumi

    Hi everyone, please i have a face to face interview with HSBC for customer service officer and i was told i will be having a
    role relevant practical exercise

  • 4 May 2013 - 7:33pm
    • bitcoin81

    I have got my face to face interview for outbound associate role at Leeds. Please could someone help me with what questions they ask for this position if someone has already interviewed for this role?


  • 29 April 2013 - 6:38pm
    • vivy

    Hi, i have recently applied for a cashier role, the problem is that i applied for a customer officer a couple of months ago did not get it because of uni, so when i applied for a job role as cashier recently all my online assessment said it had been and it showed me the overview of my answers and it was the same one i did a couple of months ago and now they have scheduled me for a phone interview is this normal.

    I did try to call the recruitment apartment but did not get that much information if someone could help me and also what type of question they will ask over the phone interview as i got my one tomorrow.

  • 15 April 2013 - 4:15pm
    • ban1718

    Hi guys I was wondering if anyone have got job from talent pool if yes what is nExt process for it. I am in talent pool and I really need this jib

  • 10 April 2013 - 7:18pm
    • calamity

    I just want to express extreme disappointment in the antics of the HSBC Recuitment system which needs a complete overhaul. I passed my telephone interview approximately 8 weeks ago and was congratulated. A f2f was promised within 2 weeks it is now 6 weeks down the line and haven't heard a thing. I think it disgusting that a company like HSBC are interviewing young ambitious people only to leave them floundering as to the outcome of their application. This Forum has been a big eye opener as to the diabolic methods now in place by a global company and it's sheer disrespect to canditates by not keeping them up to date with their application for employment. Why is there a telephone interview in the first place? With F2F - you see, you hear, you speak the rest is history.

  • 8 June 2013 - 1:40pm
    • Bingobanana

    If you truly are young and ambitious then what the hell are you doing messing around letting HSBC rule your life?
    Typical of people who moan like you , hardly ambitious !
    Its entirely up to them how they recruit never forget that .
    Just accept it is the way it is , and like I said if you truly are ambitious then don't waste your time with this cooperate pile of xxxx

    Have a word with yourself !

  • 8 June 2013 - 12:00pm
    • nlr3169

    I am from Singapore and I had the same disgusting experience with HSBC. As said I applied in October 2012, passed the many tests and passed the Telephonic interview in December 21012 and was promised an AC in Feb/March 2013. Was getting regular updates till Feb end 2013. Tired of following up with them for the past 6 months and they have kept my application" under consideration" with no meaning to it. Now all my queries to them remains unanswered. I had a similar experience with RBS but they at least phoned and told of the "Hiring freeze" .Is there a regulating agency to monitor or complain about them for wasting our time by giving speculative job advertisements and fooling young minds. If someone is ready to start a grievance cell where all the investment Banks giving fake advertisements are investigated, these Banks will become responsible. Who will bell the cat?

  • 8 June 2013 - 1:43pm
    • Bingobanana

    Another whinger !!
    Have a word with yourself and read my recent comment .

    "Regulating agency for how fooling young minds "
    What planet are you from !
    Jesus Christ man that made me wet myself when I read that " fooling young minds ".

    Get a grip and look elsewhere .
    You were not what they wanted there and then .... Move on .

  • 11 June 2013 - 3:05pm
    • nlr3169

    who said I have not moved on or moaning! but that does not mean any one in the name of recruitment waste our precious time and energy and not held accountable. If it is up to them to recruit why are they dragging things and not answering when asked for feedback. Let them give some reason for rejection and close the chapter. you cannot congratulate somebody for doing well in the interview and "reject" later by reasoning it out. SO they have to be 'REGULATED"

  • 10 April 2013 - 12:17pm
    • future13

    Hello, WIKIJOB folks. I'm so chuff I found this page. BTW, I had 2 online assessment for CUSTOMER ADVOCATE role in HSBC Edinburgh and I passed it. Then tomorrow, I will be having a phone-interview. Please share to me about your experience- as this will be my 1st time to be interviewed over the phone,I had interviews before (call center jobs) but it was face to face. Your response is highly appreciated, Please help.

  • 28 March 2013 - 1:15pm
    • ban1718

    Hi Everyone

    i have f2f interview next week can you plz tell me what kind of question they ask .

    what question did they ask you and have you got ur result yet.

  • 22 March 2013 - 11:46pm
    • calamity

    Hi AS112,

    You will only be able to answer this particular question if you have experienced an objective situation which I had. Do not make up stories instead think carefully of a real life example where you have been objective, if this isn't possible you would be able to pass on this question if it arose. The questions are designed to see whether or not you fit their criteria, it is hard to generalise. Try to be confident and relaxed not pushy. Good luck I am sure you will do fine.

  • 20 March 2013 - 1:24pm
    • ban1718

    Hi calamity instead of ringing send them email they contact to soon after that .

  • 20 March 2013 - 11:37am
    • VL90


    Rather be safe than sorry.

    Yes it was meant to be half an hour but It only last 15mins for me. Maybe they heard what they needed too for each question they asked. Yes normal face tto face, I didn't have any role plays. Just answered questions and then was told they contact me as soon as.

    They asked me about team work and time management as well.

  • 20 March 2013 - 7:56pm
    • AS112

    hi there

    can you remember the specific questions that were asked about team work and time management?

  • 19 March 2013 - 10:45pm
    • calamity

    I have passed the telephone interview with HSBC and advised I would be contacted for a face2face within 2 weeks which hasn't happened. I have tried phoning but the number I ring is unavailable, can anyone give me a Recruitment Number for the London area. Many thanks.

  • 20 March 2013 - 7:53pm
    • AS112

    hi calamity

    congratz for passing the telephone interview, what role did you apply for?

    I have applied for cashier role and have a telephone interview, could you please help me what questions were asked during the telephone interview. thanks

  • 21 March 2013 - 7:58pm
    • calamity

    Hi AS112

    I too applied for a cashier role. Not sure if all telephone interviews will be the same. My interview lasted 30 minutes. i.e. I was asked to describe a time when I worked effictively in a team or a time when I had raised an objection to something I thought unfair etc. Personal or work related experiences from home or work life are quite important. Can't remember everything in detail but hope this helps.

  • 22 March 2013 - 6:33pm
    • AS112


    thanks for your reply

    for the second question "a time when I raised an objection to something I though was unfair". what example did you give? I cant think of anything, if you could please tell me how you answered this question it would help give me an idea of what to say and might jog my memory to think of an answer.

  • 19 March 2013 - 10:04am
    • VL90

    No they never mentioned my start date. Just said to wait for the contract. I'd rather have the contract in my hand and then hand in my notice as head office can easily decide that I'm not needed, then I would be jobless.

    Thanks.. It was set questions. Such as.. why hsbc? Tell me a time where you had gone beyond the call of duty... How are you with meeting targets My interview only lasted 15mins and i had two branch managers interviewing me. Was very formal not a laid back as people have said.

    I would say listen to each question carefully. Take your time answering the questions, ask them to repeat the question, they are more likely to rephrase the questions which makes it a lot easily to understand and come up with a good answer. Ask questions at the end of the interview about the role. The progression procedure. Opportunities available to move up. Etc etc