How to Pass the Morrisons Interview and Assessment in 2024

Whatever type of role you’re applying for – be it an entry level customer assistant post or a graduate scheme – the Morrisons recruitment process has multiple stages you’ll need to complete.

This includes pre-employment testing, interviews and attendance at a Morrisons assessment centre.

In this comprehensive guide, you will learn everything you need to know so you can approach each stage prepared and with confidence.

Morrisons Online Assessment

Like many leading retailers, Morrisons uses a number of online assessments as part of its job application and selection process.

These tests are designed as a screening tool, helping to identify the most suitable candidates for any given role.

With that in mind, the exact assessments you’re asked to take will depend on the position you applied for.

For example, the Morrisons customer assistant online assessment typically includes a situational judgement test and a work style questionnaire.

Graduate applicants will also take these tests, along with a numerical and/or verbal reasoning test.

Situational Judgement Test

The situational judgement test presents various workplace scenarios and asks you to choose the most appropriate response from a set of options.

It assesses your judgement and decision-making skills in practical, job-related situations.

This test helps Morrisons gauge your ability to handle real-world workplace scenarios and is particularly relevant for roles that involve customer service, teamwork and conflict resolution.

Work Style Questionnaire

The work style questionnaire is a personality assessment that involves a series of statements to which you'll indicate your level of agreement or disagreement. It helps create a profile of your work-related characteristics and preferences.

Morrisons uses this questionnaire to gain insights into your work style, values and preferences.

It aids in determining how well you might fit within the company's culture and whether your characteristics align with the demands of the role you're applying for.

Numerical Reasoning Test

The numerical reasoning test evaluates your numerical aptitude and problem-solving abilities.

You'll be presented with data in the form of charts, graphs or numerical information, and you'll need to answer questions based on this data.

This test aims to assess your proficiency in working with numbers and data, which is essential for roles that involve inventory management, financial analysis and various other tasks that require quantitative skills.

Verbal Reasoning Test

The verbal reasoning test assesses your ability to comprehend written information and draw logical conclusions.

You'll typically encounter a series of passages or statements and will be asked to answer questions based on the information presented.

This test is designed to evaluate your reading and comprehension skills, which are critical for many roles at Morrisons, particularly those that involve communication, documentation and interpreting instructions accurately.

Example Morrisons Assessment Answers

Below you’ll find a sample question for all of the tests you might encounter as part of your Morrisons online assessment.

You’ll find sample Morrisons Assessment answers alongside them.

Example Question: Situational Judgement Test

Example Question: Work Style Questionnaire

Example Question: Numerical Reasoning Test

Example Question: Verbal Reasoning Test

Preparing for the Morrisons online assessment is essential to increasing your chances of success.

Here are some valuable tips to help you:

The Morrisons Interview

After successfully completing the online assessment, the next step in the process is a first stage Morrisons job interview.

This is a video interview that allows the recruitment team to further assess your qualifications, personality and suitability for the role.

It’s also an opportunity for you to showcase your skills and fit for the company culture.

During the video interview, you’ll be presented with a series of pre-recorded questions and will have a certain time in which to record your response to each one.

Examples of questions you might encounter at this stage include:

• Why do you want to work at Morrisons? What attracts you to the company?
• What interests you about the specific role you've applied for at Morrisons?
• Do you have any prior experience in a similar role or industry?
• What do you think are the key qualities or skills that make you a good fit for this role?
• Is there anything specific you'd like to highlight about your application or qualifications?

Note that the video interview is only relevant to graduate applicants.

If you’ve applied for an entry level role, your Morrisons customer assistant interview will take place in person at the relevant store or as part of an assessment centre.

How to Prepare for the Morrisons Interview

Though it takes a video format, your Morrisons interview is a chance to make a strong impression ‘in person’.

This is the first time the recruitment team will physically see you, so take all the necessary steps to ensure you come across well.

Understand the Technology

Familiarise yourself with the video conferencing platform you’ll be using. Your Morrisons interview will take place via Google Meet.

Choose the Right Location

Select a quiet and well-lit location for the interview, ensuring there are no distractions or background noise. A clutter-free and professional background is ideal.

Dress Professionally

Dress as you would for an in-person interview.

Choose professional attire that aligns with the role you're applying for at Morrisons.

Test Your Equipment

Test your camera, microphone and speakers in advance to ensure they work properly.

Consider doing a trial run with a friend or family member to verify that your setup is functioning well.

Prepare Your Environment

Make sure your space is well-lit so that your face is clearly visible. Position the camera at eye level and frame yourself appropriately in the video window.

Have Your CV and Notes Ready

Have a copy of your CV, the job description and any notes you've prepared about Morrisons and the role. You can reference these during the interview.

Morrisons Assessment Centre

The final stage of the recruitment process is an assessment centre.

For graduate-level positions, this typically spans a full day and involves one or more of the following activities:

Group Exercise

This is a collaborative task where you'll work with four to six other candidates to showcase your teamwork, communication and interpersonal skills.

You'll be presented with a brief scenario or problem and will need to collectively arrive at a solution.

Morrisons is interested in your ability to work effectively in a group and contribute to a common goal.

Case Study Presentation

This is an individual task that assesses your ability to analyse information and present your findings effectively.

You'll be given data or a case study and will need to clearly organise and present your thoughts on the topic.

The panel will be looking for strong presentation skills, confidence and commercial awareness here.

Role-Play Exercise

In the role-play exercise, you'll be placed in a scenario that closely resembles situations you may encounter in your intended role.

This exercise assesses your ability to adapt and perform effectively in real-world job scenarios.

Final Morrisons Interview

Your final Morrisons interview will take place in a face-to-face capacity and will predominantly focus on competency-based questions.

These types of questions are designed to evaluate your past experiences, skills and behaviours, as they are strong indicators of how you might perform in the specific role you've applied for.

Some examples of competency-based questions you might be asked include:

• Describe a situation where you had to work effectively as part of a team to achieve a common goal. What was your role, and how did you contribute?
• Give an example of a time when you demonstrated leadership in a work-related context. What was the situation, and what was the result of your leadership?
• Can you tell us about a situation where you had to meet a tight deadline or handle a high-pressure situation? How did you manage your time and stress?
• Discuss a time when you proposed or implemented a cost-saving measure or process improvement. What was the idea, and what were the results?
• Tell us about a situation where you had to adapt to a significant change in your work environment or job responsibilities. How did you cope with the change?
• Describe an instance when you successfully persuaded a team or individual to adopt your viewpoint or approach. What tactics did you use, and what was the outcome?

For customer service positions, the assessment centre is typically shorter – lasting around three hours – and includes tasks more directly related to the demands of the role in a customer service context.

How to Prepare for the Morrisons Assessment Centre

The assessment centre is a chance for the recruitment team to really get to know you and see your skills in action.

It’s also a chance for you to learn more about life as a Morrisons employee.

Research Morrisons

Thoroughly research the company, including its values, culture, products and services. Understanding the company's mission and vision will help you align your responses with its expectations.

Review the Job Description

Revisit the job description to identify the key skills and competencies Morrisons is looking for in a candidate. Ensure you understand the role's specific requirements.

Self-Assessment

Reflect on any experiences, skills and accomplishments that align with the job requirements, and be prepared to discuss these in detail during the assessment.

Practice Competency-Based Questions

For your Morrisons competency based interview, practice answering this style of questioning. Use the STAR (Situation, Task, Action, Result) method to structure your responses and have examples ready that demonstrate your skills in different situations.

Logistics Preparation

Make sure you have the logistics covered, such as the location, date and time of the assessment. Plan your journey, allowing extra time for any unforeseen delays.

Question Preparation

Prepare thoughtful questions to ask during your final Morrisons interview. This shows your interest in the role and the company.

Mental and Physical Preparation

Get a good night's sleep before the assessment to stay alert and focused. Maintain a positive attitude and confidence in your abilities.

Frequently Asked Questions

Final Thoughts

Successfully navigating the Morrisons interview and assessment process requires thorough preparation, a strong understanding of the company and the ability to showcase your talents effectively.

Plenty of test practice will boost your performance in the online assessments, while research, selfreflection and question prep will help in the interview and assessment centre stages.

Remember to consistently align your values with those of Morrisons and let your enthusiasm for the role shine through. Good luck!