In-Tray / E-Tray Exercise

This is a practice in-tray exercise that simulates a real in-tray aptitude test. 

The test has 37 questions and you should aim to complete the test within 40 minutes.

Make sure you read a question in full before answering.

Answers and explanations to the questions are provided at the end of the test.

Powered byJobTestPrep
In-Tray Exercise: question 1 of 37

Assume you are Margaret Johnson, working as a Store Manager for the departmental chain Garrods in Plymouth.

  • Teresa Sputnik is your manager.
  • John Statham is your deputy as the Assistant Store Manager.

As you start the day on 21st September 2020, a Monday, you find the following set of emails in your inbox:

MAIL 1:

From: Phil Collins, Store Intern
Date: 19.09.2020
Subject: URGENT: Leave Request

Dear Madam,

I have been diagnosed with a severe bout of flu. The doctor has advised complete bed rest for a week. May I request you to kindly grant me leave of absence from 20/09/2020 to 25/09/2020.

I will update the leave request on the company intranet HR portal once I am back in office.

Thanking in anticipation,

Yours faithfully,

Phil Collins

Emp Id: 908102

MAIL 2:

From: Susan Woodsworth, Internal Auditor
Date: 21.09.2020
Subject: Audit Committee Concern

Dear Ms Johnson,

On behalf of the corporate team entrusted with the ongoing Quarterly Fiscal Audit, I would like to raise concerns regarding absence of requisite support from your store team. Please note, we have not seen any representation from your team in the last two weekly core group meeting held every Friday.

Furthermore, my mails dated 06/09 and 13/09 sent to John Statham, Assistant Store Manager, Plymouth, asking for detailed clarifications against ‘Sundry Other Expenses’ and ‘Discretionary Spending’ are as yet not responded to (ref. attachments #1 & #2).

Would appreciate if you could kindly check and revert by EOD today. Otherwise, we would be constrained to raise this in the Steering Committee meeting with the MD on 23rd.

Regards,

Susan Woodsworth, CA, CFA,

Lead, Quarterly Fiscal Audits,

Regional Audit Team, UK Operations

Woodsworth.susan@garrods.uk

MAIL 3:

From: Derreck Cottonball
Date: 21.09.2020
Subject: Feedback Request

Dear Sir/ Madam,

The first consignment of our premium organic cage-free chicken eggs has just reached your store over the weekend. We would appreciate if you could share your feedback on the ease of doing business with us and quality of service by responding to our online survey (it would take 5 minutes, we promise!):

www.cagefreechicks.uk/partners/uk/survey/response/sep

We treasure your continued patronage.

Yours sincerely,

Derreck Cottonball

Account Manager, Corporate Sales

CageFreeChicks Ltd., UK

MAIL 4:

From: Samuel Gonzales, Corporate HR
Date: 21.09.2020
Subject: Resource Planning

Margaret,

Would it be possible for you to attend a quick call regarding resource planning for the next quarter slated for 04:00PM today? Steven from the Chairman’s office would like to address all store managers and senior staff.

Sorry for the short notice!

Sam

MAIL 5:

From: Teresa Sputnik, Regional Manager
Date: 21.09.2020
Subject: Slow Moving Merchandise

Prepare a summary on the following:

  1. Root cause for low sales figures for leisurewear (both male and female) for August
  2. Reason for increased returns in household electronic category in August
  3. Forecast demand for pre-cut vegetables for November-December

We need to share it along with the weekly status report this Wednesday. Let us discuss the points around 5PM today.

Thanks.

MAIL 6:

From: Training & Induction
Date: 18.09.2020
Subject: Training Calendar

Dear All,

Please share the training requirements for your respective store staff by 25th September. The training calendar for October is attached herewith.

Thank you.

Sincerely,

Terry Oswald

Corporate Training

MAIL 7:

From: Corrie Magdalene
Date: 21.09.2020
Subject: Will be late today

Ma’am,

I will be late today due to some unforeseen personal exigencies. Have already called John and updated him. This is to keep you informed.

Regards,

Corrie Magdalene

MAIL 8:

From: Teresa Sputnik, Regional Manager
Date: 21.09.2020
Subject: Call

I think one of the figures we prepared to present in tomorrow’s executive review meeting is wrong. Can you call urgently once you are in office.

Teresa

Which email would you prioritize first?


In-Tray Exercise: question 2 of 37

Read the emails above before question 1

Which email would you deal with last?


In-Tray Exercise: question 3 of 37

Read the emails above before question 1

Identify which emails you should delegate, rather than deal with yourself.


In-Tray Exercise: question 4 of 37

Read the emails above before question 1

Identify which emails don’t need immediate attention.


In-Tray Exercise: question 5 of 37

Assume you are Philip Thomas, working as a Project Supervisor for the program management department at Fastrunner Inc. James Martinez is your manager. Sandy Mahoney is a Project Coordinator reporting to you.

As you start the day on 20th August 2020, a Thursday, you find the following set of emails in your inbox:

MAIL 1:

From: Cindy Cooper, Corporate Sales
Date: 20.08.2020
Subject: Help Needed

Philip,

I was wondering if you could check with James on how to ace the PMP certification. Am planning to write the test this summer. Would be great if you could share me the details!

xx Cindy

Mail 2:

From: James Martinez, PMO Head
Date: 20.08.2020
Subject: Certification Requirements

Philip,

Can you collate the certification requirements from the team for the coming year? Talk to all project managers as required. Individual requests must be vetted and sponsored from respective project budgets.

Need the finalised list before my review meeting next Monday.

Thanks.

James

Mail 3:

From: Claims@Sweepstakes
Date: 20.08.2020
Subject: Congratulations!

Hello!

You have been selected as one of the winners for the Regina Super Lotto Sweepstakes! Click on the following link to claim your prize:

www.Pycrze.deals.nz/pykdjgsadg59/adhdakhda./win245xd

Bonus for early claimants!

Regina Super Lotta Management

Mail 4:

From: Pedro DeSilva, Finance Department
Date: 20.08.2020
Subject: Resource Cost

Dear Philip,

Could you send me the total travel costs booked by the program management department in the 1st 2 weeks of August. Checked with James and he asked me to touch base with you on this. Need it for the coordination meeting at 3 PM.

Sincerely,

Pedro DeSilva, MBA

Mail 5:

From: Joy Rattler, HR Manager
Date: 20.08.2020
Subject: Long Service Awards

Hello Philip,

Can you share the list of your team members qualifying for the ‘Long Service Awards’ to me by 4PM today. We would like to publish their names in next week’s newsletter.

Regards.

Joy R

Mail 6:

From: James Martinez, PMO Head
Date: 20.08.2020
Subject: Status Report

Philip,

Can you re-send last 4 weeks’ status report to Stanley Mathews in Quality Assurance division. I am moving out to drive to the airport in 10. He needs this ASAP. Will check back in 45 minutes once I reach the terminal.

Thank,

James

Mail 7:

From: Larry Holmes, Project Manager
Date: 20.08.2020
Subject: Project Status

Philip,

Pls find this week’s project status update attached.

Larry

Mail 8:

From: Ted Patton, Project Manager
Date: 20.08.2020
Subject: Access

Philip,

Can you kindly arrange for the access cards for the new interns joining tomorrow at 10AM?

Ted

Which email would you prioritize first?


In-Tray Exercise: question 6 of 37

Read the emails above before question 5

Which email would you deal with last?


In-Tray Exercise: question 7 of 37

Read the emails above before question 5

Identify which emails you should delegate, rather than deal with yourself.


In-Tray Exercise: question 8 of 37

Read the emails above before question 5

Identify which emails don’t need immediate attention.


In-Tray Exercise: question 9 of 37

Assume you are Sally Hammonds, working as an Administrative Supervisor at Sunrise Assisted Living Ltd.. Conchita Sullenham, Head of Operations, is your manager. Henrietta Bourdin is an Office Assistant reporting to you.

As you start the day on 6th October 2020, a Tuesday, you find the following set of emails in your inbox:

Mail 1:

From: Samantha Llyod, Resident Manager
Date: 05.10.2020
Subject: Airconditioning downtime over the weekend

Sally,

This weekend we shall have a planned downtime for annual maintenance work on the air-conditioning ducts from 0200AM to 0500AM. Could you inform all departments, especially housekeeping and janitorial services accordingly.

In case any of the residents needs alternative arrangements for the 3 hour period, we need to plan for that in advance. Let me know the details latest by Thursday 10AM.

Regards.

Samantha Llyod,

Resident Manager,

Sunrise Assisted Living Ltd.

Mail 2:

From: Henrietta Bourdin, Office Assistant
Date: 06.10.2020
Subject: Re: Training Need Identification

Dear Madam,

As asked for, I have uploaded my training requests on intranet. I have a query though - is it possible to get reimbursed for trainings which are not in the list?

Thanks and regards,

Henrietta

Mail 3:

From: Natalie Andrews
Date: 06.10.2020
Subject: Payment

Hi,

I am facing problems with making the monthly payment through your website. I have received notification from my bank that the amount has been deducted, but received no confirmation from your end regarding the payment being processed.

This is with reference to resident Ms. Johanna Newcomb, suite 347, wing-C.

I do not want to pay twice. At the same time I am worried that your system might add up late payment fees collected for monthly payments made after the 1st week.

Please confirm.

Thank you.

Natalie Andrews

Mail 4:

From: Conchita Sullenham, Head of Operations
Date: 06.10.2020
Subject: Brochure

Can you check with the printer and confirm that they shall have the new brochure ready for the event on 15th September. Will they deliver at our office? Or we need to arrange for the logistics?

Mail 5:

From: Jennie Florence
Date: 06.10.2020
Subject: Company Event

Dear Ms Hammonds, We confirm receipt of advance payment against your company event on 15/10/2020. Thank you.

We are also offering a high-tea package at a considerable corporate discount of £19.95 per person (a flute of Brut Champagne can be added for an additional £9.95, per head). The offer is valid till 10/10/2020.

If you are willing to take advantage of this one-time introductory offer, kindly confirm. One of our Account Managers would get back to you shortly with further details.

Sincerely yours,

Jennie Florence,

Corporate Liaison,

Blue&Pink Event Management Co.

j.florence@bluenpink.uk

Mail 6:

From: Theresa Todd, Resident Physician
Date: 06.10.2020
Subject: Reminder: Pharmacy Bills

Dear Sally,

Martha’s Pharmacy just called me again regarding the overdue payments I informed you about last Friday. It seems their bills are not yet cleared. Could you check urgently, as else we might have problems with an order due for delivery today evening.

Can you please call and let me know once done.

Thanks.

Theresa Todd, MD

Mail 7:

From: Conchita Sullenham, Head of Operations
Date: 06.10.2020
Subject: Re: Brochure

Ignore my last mail on the subject. The printer called. They will be ready by 13th. Delivery not included. Arrange for picking up the brochures from the printer in time.

Mail 8:

From: Amanda Lawson, Marketing Intern
Date: 06.10.2020
Subject: Information Request from Marketing

Dear Madam,

I have recently joined the marketing team at Sunrise as an intern. We are working on a customer outreach program in the local veterans community. The event is planned for around the Holiday Season.

May I request you to kindly share with me the list of residents who are with us for five years or more. I may also need a few more follow-up information. When is the best time to call you for details?

Respectfully yours,

Amanda Lawson

Which email would you prioritize first?


In-Tray Exercise: question 10 of 37

Read the emails above before question 9

Which email would you deal with last?


In-Tray Exercise: question 11 of 37

Read the emails above before question 9

Identify which emails you should delegate, rather than deal with yourself.


In-Tray Exercise: question 12 of 37

Read the emails above before question 9

Identify which emails don’t need immediate attention.


In-Tray Exercise: question 13 of 37

Assume you are Sam Evans, working as a Floor Manager at Fresh Foods Supermarket. You report to Dion Nash, Chief Store Manager. Tom Sawyer, Rachel Ray, Leon Finn and Pamela Drew are the four Store Assistants reporting to you. Dorothy Evans is the Billing Manager, and your peer.

As you start the day on 8th February 2021, a Monday, you find the following set of emails in your inbox:

Mail 1:

From: Martin Hawthorne
Date: 07.02.2021
Subject: Ref, Order#568321

Dear Sir,

This is to bring to your notice that despite repeated reminders, our bills for the last three consignments of Super Organic apples, carrots, spruce and peaches are not cleared as on date. The scanned copies of the bills are attached herewith (mailed on 11th January, 18th January and 25th January respectively).

We were assured that the pending payments shall be released by 1st week of February.

Despite repeated follow-ups, the said payments have not yet reached our bank.

As a result, starting this week, we are constrained to withhold further deliveries to your store pending clearance of the overdue amounts.

Sincerely.

Martin Hawthorne,

Account Manager,

Super Organic Agro Products Ltd..

Mail 2:

From: Savoy International
Date: 08.02.2021
Subject: New Vendor Selection

Dear Sir/ Madam,

Apropos the representations made from your store on 23rd January 2021, we are pleased to inform that you have been chosen as one of the preferred vendors for providing daily supplies of fresh carrots and spruce for our hotel located in Gallenworth Street, Mayfair. The vendor contract offer is attached to the mail.

If you agree to the mentioned terms, already discussed and agreed upon between our representations on 23/01, kindly acknowledge receipt and mail the signed copy. You can electronically sign the document and follow up with signing the paper document at our Gallenworth Street hotel on or before 12th February 2021.

The delivery of the first consignment should start on and from 15th February 2021.

Yours truly,

Sabrina Ray,

Procurement Manager,

Savoy International

www.savoyinternational.co

Mail 3:

From: Ted Nicholson
Date: 08.02.2021
Subject: Store Visit by Ronnie Collinsworth

Dear All,

I am glad to announce that Ronnie Collinsworth, the Country Operations Director, will be visiting some of our stores, starting 15th of March. He will hold skip-level meetings with the staff and would like to invite prominent partners from the local vendor community over a business lunch. The store adjudged to be best performing will qualify for a $25,000 team bonus, to be announced along with the next quarter results.

You are advised to upload on our intranet a maximum 500 word summary why your branch should be one of the chosen stores for the visit. It should be accompanied with the updated P&L account of your particular store and the sales forecast for the current year.

Last date for submission is 28th February, EOD.

Sincerely,

Ted Nicholson

Corporate Communications

Mail 4:

From: Dion Nash, Chief Store Manager
Date: 08.02.2021
Subject: Sales Figure for January

Can you send me the sales figures for January for your store – need that ASAP. Meeting at 1100 hrs.

Dion

Mail 5:

From: Dorothy Evans, Billing Manager
Date: 08.02.2021
Subject: Dion Called

Hey Sammy,

Just finished a call with Dion. He asked me to remind you of some urgent mail he has sent. Tried calling your mobile, couldn’t reach. Taking the subway these days?

See you at the store.

Do

Mail 6:

From: Gallenworth Youth Festival
Date: 08.02.2021
Subject: Save the Date

Hello!

This year too we are arranging the Gallenworth Youth Festival on College Parade Grounds on 14th February. Save the date! There shall be an open air music festival in the evening, followed by an invitation only Valentine’s Day party at The Upper Crest at the Hamilton. Tickets: Only $1250/ couple. Book early. Limited seats – filling fast!!

Cheers!

Gallenworth Youth Festival Committee

Mail 7:

From: Leon Finn, Store Assistant
Date: 08.02.2021
Subject: Leaving on Vacation

Hello everybody,

Starting today, am proceeding on personal leave for the next 2 weeks. Access to mails will be limited. Will be always reachable on phone, unless signal dies along the trek route 😊

See you soon!

Leon

Mail 8:

From: Amanda Steins, Marketing Department
Date: 08.02.2021
Subject: Team Picture

Hello Sam,

Hope you are doing good. Need a quick help. Can you send a picture of your branch team wearing the corporate t-shirts (and a smile!). Preferably take it outside with the stoor-front as the backdrop. Landscape mode pls!

You can send it out latest by tomorrow EOD, but the sooner the better!!

Thanks.

Amanda S

Which email would you prioritize first?


In-Tray Exercise: question 14 of 37

Read the emails above before question 13

Which email would you deal with last?


In-Tray Exercise: question 15 of 37

Read the emails above before question 13

Identify which emails don’t need immediate attention.


In-Tray Exercise: question 16 of 37

Assume you are Donna Mittens, working as an Administrative Assistant at Prime Software Inc. since the last six months. You report to Grace Walters, the Country Operations Head.

As you start the day on 21st August 2020, a Friday, you find the following set of emails in your inbox:

Mail 1:

From: Mandy Cox
Date: 20.08.2020
Subject: See you at the Box?

Donnie,

Do not forget about the get together at the Box at 8 tonight! We would love to see your new corporate look, so you may as well come down straight from work!!!

Mannie

Mail 2:

From: Training & Development
Date: 20.08.2020
Subject: Certification Update

All,

You are receiving this mail because we are yet to receive scanned copies of your academic and professional certifications in the intranet portal.

Please note, today is the last date for submission and access will be revoked by end of business at 6PM. Post that, you can upload details only if you share an exception approval from your manager.

Training & Development Team,

Prime Software Inc.

Mail 3:

From: Training & Development
Date: 20.08.2020
Subject: Induction Refresher

Dear All,

The induction refresher course for all new recruits who have joined the organization on or after 1st January 2020 is now live on the training intranet. You can use your corporate email account to log in. Default password is your employee id followed by your date of birth as registered with us in DD MM YYYY format.

You are required to check the available materials and complete the online assessment before 1st September 2020.

For any issues, contact your local T&D coordinator. Training & Development Team,

Prime Software Inc.

Mail 4:

From: Grace Walters, Regional Manager
Date: 21.10.2020
Subject: All Hands Meet

Can you send a communication to the team that there will be an all-hands meet next Monday at 10AM in the Lilac conference room. Onsite personnel can join in remotely. Share details in the invite.

Grace

Mail 5:

From: Grace Walters, Regional Manager
Date: 21.10.2020
Subject: List of Onsite Personnel

Donna,

Can you share me ASAP the list of personnel currently onsite. Need the list along with their people manager names and base location information.

Also, please do not schedule any appointments on my calendar today. Cancel pre-scheduled items for the day with a regret note. Leave the dinner at 8 with the Six Sigma Tiger Team as is.

If urgent, meet me at the Alcove executive conference room.

Grace

Mail 6:

From: The Channel, San Jose
Date: 21.10.2020
Subject: Reservation for Dr Grace Walters at The Channel, San Jose

Dear Madam,

This is to confirm reservation for Dr Grace Walters at The Channel, San Jose for 3rd September and 4th September.

For the complimentary airport pick-up, please inform us of the flight itinerary latest by 1st September, end of business.

We look forward to welcoming you back!

Tammy Smiles,

Corporate Reservations,

The Channel, San Jose

Mail 7:

From: Rick Sway, HR
Date: 21.08.2020
Subject: Interview Feedback

Donna,

Grace told me to check with you the status of the candidates interviewed by her yesterday. Could you send the details to me at the earliest please.

Thanks.

Rick Sway

Mail 8:

From: Amanda Paulson, Marketing Department
Date: 21.08.2020
Subject: Grace’s Availability

Hello Donna,

Can you book a timeslot in Grace’s calendar today for a review of the San Jose event preparation. You can invite Craig Hammonds, Cindy Robinson and me.

We would need only 30 mins for the presentation!

Thanks a lot!!

Amanda

Which email would you prioritize first?


In-Tray Exercise: question 17 of 37

Read the emails above before question 16

Which email would you deal with last?


In-Tray Exercise: question 18 of 37

Read the emails above before question 16

Identify which emails don’t need immediate attention.


In-Tray Exercise: question 19 of 37

Assume you are Roy Stevens, working as the Project Management Office (PMO) Lead at Shangri La IT Co. since last 2 years. You report to Carrie Thomas, the Country Delivery Head. Richard Camry is a Project Coordinator reporting to you. As you start the day on 24th August 2020, a Monday, you find the following set of emails in your inbox:

Mail 1:

From: Carrie Thomas
Date: 23.08.2020
Subject: Weekly PM Meeting

Please reschedule tomorrow’s meeting with all PMs from 11AM to 3PM. Resend invite.

Mail 2:

From: Carrie Thomas
Date: 24.08.2020
Subject: New Joinees

All interns and new recruits need to complete the induction training by 30/09. Talk to L&D coordinators at your respective locations. Register online on Shangri La intranet. Your people manager would share your credentials for logging in to the online program.

Check with Roy Stevens for any questions.

Carrie Thomas

Country Delivery Head

Shangri La IT Co.

Mail 3:

From: Learning & Development
Date: 24.08.2020
Subject: Induction

All interns and new recruits need to register online to complete the induction training by this week. To access the portal, click here.

Your login credentials are available with your managers.

Remember, last date for completion is 30/09/2020.

Nina Treadmill

Global Coordinator

Learning & Development

Mail 4:

From: Timothy McCarthy, Project Manager
Date: 24.08.2020
Subject: PMO Access

Hello,

I have taken up the role of the Project Manager for Mozambique Telecom recently. We need to create the project folder with the PMO and schedule the Project Initiation meeting on 1st September 2020.

The following team members would be needed access to the PMO folder: 1. Timothy McCarthy, PM 2. Carla Nathan, SA 3. Nancy Collins, QA Lead

Kindly do the needful and let know once done.

Sincerely,

Timothy McCarthy, PMP, PRINCE2, ITILv2

Mail 5:

From: Morgan Andrews, HR
Date: 24.08.2020
Subject: Approved Project Travel Details for September

Roy,

Can you share me the list of all project travels approved for September.

Morgan

Mail 6:

From: Carrie Thomas
Date: 24.08.2020
Subject: Project One Pager

Roy,

Can you ask all PMs to come to the 3PM meeting with one pager executive summaries of respective projects. Is the meeting room booking rescheduled?

Carrie Thomas

Mail 7:

From: Brad Petershaw, Internal Audit
Date: 24.08.2020
Subject: Budget Details

Hello,

Carrie Thomas asked me to check with you regarding budget details for the last quarter along with the actual project costs booked. Would appreciate if you can share all details latest by end of the day today.

Thanks and regards.

Brad Petershaw, CFA

Internal Audit Group

Mail 8:

From: p.susan@sleepwell.de
Date: 24.08.2020
Subject: Unbelievable

Unbelievable rates for premium SleepWell mattresses – 48-hours delivery anywhere in mainland US, no delivery charges, complimentary gift wrapping! Early bird prizes for the first 50 folks who register. Click here to order!

Cheers!

Poly Susan,

SleepWell Mattresses

Which email would you prioritize first?


In-Tray Exercise: question 20 of 37

Read the emails above before question 19

Which email would you deal with last?


In-Tray Exercise: question 21 of 37

Read the emails above before question 19

Identify which emails you should delegate, rather than deal with yourself.


In-Tray Exercise: question 22 of 37

Read the emails above before question 19

Identify which emails don’t need immediate attention.


In-Tray Exercise: question 23 of 37

Assume you are Fiona Alexander, working as a Manager with Top Games Inc. You report to Susan Clyde, Head of Operations. Russel Pontiac is an Assistant Manager reporting to you. You are scheduled to be on vacation from 22nd to 30th August 2020. As you start the day on 21st August 2020, a Friday, you find the following set of emails in your inbox:

Mail 1:

From: Russel Pontiac, Assistant Manager
Date: 20.08.2020
Subject: Brochures Sent to Printer

Madam,

The brochures have been sent to the printer as instructed. They have acknowledged receipt. The printed set shall be delivered in office by 1st September.

Regards,

Russel

Mail 2:

From: Susan Clyde, Head of Operations
Date: 21.08.2020
Subject: Forecast Figures

Fiona,

Before you proceed on vacation, can we meet at my office at 10AM today to discuss the forecast figures for the Board presentation.

Thanks.

Susan

Mail 3:

From: Dorothy Stellar, HR
Date: 21.08.2020
Subject: Family Day

Dear All,

I am happy to announce that the annual family day will be observed on 28th August, next Friday. You are welcome to bring your family for a tour of the facilities. There will be a sit-and-draw competition and magic show for the kids, followed by high tea at 5PM.

Please register here by 24th August, 6PM. Please also notify if you are unable to attend.

Dorothy Stellar

Human Resource

Mail 4:

From: Paul H. Steiner, Procurement Manager
Date: 21.08.2020
Subject: New Dice Vendor Selection

Hello Fiona,

The inter-departmental kick-off meeting to discuss new dice vendor selection has been rescheduled to 25th September. I will send out the revised invite shortly. Will you be able to attend?

Sincerely,

P.H. Steiner

Mail 5:

From: Stuart Morgan, VP, HR
Date: 21.08.2020
Subject: Pending Appraisals

Dear All,

You are receiving this mail because the system is still showing pending appraisal feedback for your departments. Please note today is the last day for submission of the quarterly appraisal feedback.

You are requested to update details on the HR portal before 5PM today. Defaulter list will be shared to Department Heads.

Thank you.

Stuart Morgan

Vice President, Human Resources

Top Games Inc.

Mail 6:

From: Lucinda Kelly, Office Administration
Date: 21.08.2020
Subject: Insurance Seminar

All,

SureShot Insurance Company will present a seminar for our staff on 24th September from 3-5PM at the ground floor conference room. Staff willing to attend need to register at the reception by 4PM today.

Lucinda Kelly,

Office Administrator,

Top Games Inc.

Mail 7:

From: Susan Clyde, Head of Operations
Date: 21.08.2020
Subject: Set Out-of-Office

Just a reminder. Do not forget to set your automated out-of-office replies before you leave for the day. Include details of your delegate during your absence.

Mail 8:

From: Russel Pontiac, Assistant Manager
Date: 21.08.2020
Subject: Presentation Draft

Madam,

Please find attached the draft of the team presentation due on 24/08. As advised, I would present on behalf of you. Could you kindly review the deck and share your comments as to any changes required.

Regards.

Russel

Which email would you prioritize first?


In-Tray Exercise: question 24 of 37

Read the emails above before question 23

Which email would you deal with last?


In-Tray Exercise: question 25 of 37

Read the emails above before question 23

Identify which emails you should delegate, rather than deal with yourself.


In-Tray Exercise: question 26 of 37

Read the emails above before question 23

Identify which emails don’t need immediate attention.


In-Tray Exercise: question 27 of 37

Assume you are Tim Hanks, working as a Front Desk Executive with Hotel Rastapopulous. You report to Martha Greenwich, Head of Operations. As you start your shift at 8AM on 25th August 2020, a Monday, you find the following set of pending items at your desk.

Mail 1:

From: Peter Cauldron, Front Desk Executive
Date: 24.08.2020
Subject: Airport Pick Up

Tim,

There is a request for airport pick up at 11AM for Dr Henrietta Magdalene. Her itinerary is attached. Have talked to Sully and he will leave at around 10AM to pick her up.

Kindly coordinate.

Best.

Pete

Post-it Note

Special requests:

Room#362 needs a wakeup call at 9AM

Suite#707 needs a personal shopper at 10AM

Room#457 – birthday cake for kid (girl, 7 yrs.)

Tim

Mail 2:

From: Pedro Ramon
Date: 24.08.2020
Subject: Need Airport Pick-up

Hello,

I have a reservation at your hotel from 25/09 – 30/09. Reservation confirmation mail attached. Can you arrange for an airport pick up from the city airport (ref. itinerary). Would it possible to book a car for the entire duration of my stay? Is there a preferred corporate rate?

Sincerely,

Pedro Ramon,

PR Consultancy,

Prague

Mail 3:

From: Beach Volleyball Tournament
Date: 25.08.2020
Subject: Register Early

St. Michael college is hosting the annual beach volleyball tournament from 15th September at the Spring Fair grounds this year. Send your nominations early - $10,000 prize money for the winners! First 10 registrations get a 10% early bird discount.

St, Michael Fundraisers

Mail 4:

From: Regent Janitorial Service
Date: 25.08.2020
Subject: Change of Staff

Hello,

Due to scheduling issues and personal commitments, Mr. Deans will not be able to offer your daily janitorial services today. Ms. Martha Hopkins will stand in for him. She has been asked to contact the front desk at 9AM.

This change is only for today. Any inconvenience inadvertently caused sincerely regretted..

Yours truly,

Vincent Regent

Regent Janitorial Service

Mail 5:

From: Laila Longbottom
Date: 25.08.2020
Subject: Horrible Service

Hello,

I am having real problems with the TV in the room (room#347). I have called the technician twice yesterday but still the remote is non-responsive. What is happening? Is minimum quality of service too much to ask?

Can you fix this today, one and for all, please?

Thanks.

Ms. L. Longbottom

Mail 6:

From: Martha Greenwich, Head of Operations
Date: 25.08.2020
Subject: Data Required

Can you send me the Average Length of Stay (ALOS) and Average Daily Rate (ADR) for the month of July. Need the data by 4PM today.

Mail 7:

From: Martha Greenwich, Head of Operations
Date: 25.08.2020
Subject: Introducing Karen Lofft

Team,

Starting today, Karen Lofft will be joining us as the Concierge for Platinum Key guests. She has more than 5 years of experience working in major high-street establishments. Karen would report to me directly.

Let us give Karen a warm welcome to the team!

Thanks.

Martha Greenwich,

Head of Operations,

Hotel Rastapopulous

Which email would you prioritize first?


In-Tray Exercise: question 28 of 37

Read the emails above before question 27

Which email would you deal with last?


In-Tray Exercise: question 29 of 37

Read the emails above before question 27

Identify which emails don’t need immediate attention.


In-Tray Exercise: question 30 of 37

Assume you are Natalie Stuart, working as a Manager with Elite Concierges Ltd. You report to Amanda Shellbrook, Head of Customer Relations. Vincent Roy is the Assistant Manager reporting to you, along with a staff of 10 customer service associates.

As you start your shift at 8AM on 1st March 2021, a Monday, you find the following set of pending items at your desk.

Mail 1:

From: Amanda Shellbrook, Head of Customer Relations
Date: 28.02.2021
Subject: Your Appraisal

Natalie,

Let us complete your performance appraisal for the last financial year first thing tomorrow. Can we meet at 8:30 in my office?

Thanks.

Amanda

Mail 2:

From: Amanda Shellbrook, Head of Customer Relations
Date: 28.02.2021
Subject: Pending Appraisals for Your Team

Natalie,

I see that there are 3 pending appraisals for your team members. Can you ensure to have them completed by tomorrow?

Confirm to me by 4PM once done.

Thanks.

Amanda

Mail 3:

From: Richard Spielberg, Corporate Finance
Date: 01.03.2021
Subject: Budget Discussions

Dear Natalie,

Next quarter inter-departmental budget meeting is scheduled for 3PM today. Kindly make sure you attend. Amanda has nominated you as her representative.

I will send out the meeting invite shortly.

Sincerely,

Richard S

Mail 4:

From: Layla Strokes, HR Associate
Date: 01.03.2021
Subject: Training Calendar

Natalie,

The meeting to initiate building up the training calendar for the next quarter will take place at the Green Room meeting room at 3:30PM today. You are requested to attend on behalf of your team. Please share the collated training requests from your team in the meeting.

Thank you.

Layla

Mail 5:

From: Cynthia Clyde, HR Associate
Date: 01.03.2021
Subject: Webinar: Client Service Basics

Hello,

We are holding a webinar on client service basics today at 5PM. You can log in using your corporate email account. All customer service associates are required to attend. Managers please ensure.

Webinar link.

Thanks.

Cynthia Clyde,

HR Associate

Elite Concierges Ltd.

Mail 6:

From: Amanda Shellbrook, Head of Customer Relations
Date: 01.03.2021
Subject: Sherwood Inns Presentation

We need to draft a presentation for the Sherwood Inns events on 15/03. Total expected speaking time 40 mins. Topic: Trends in Premium Concierge Service. Let us review the initial draft of 08/03. Book my calendar accordingly.

Mail 7:

From: Mariana Hoodwink, Corporate Communications
Date: 01.03.2021
**Subject:
Monthly Newsletter

All,

Please find the link to the monthly newsletter.

Congratulations to the winners of the Top Customer Associate Awards!

Thanks and regards,

Mariana Hoodwink,

Corporate Communications

Mail 8:

From: Mariana Hoodwink, Corporate Communications
Date: 01.03.2021
Subject: Nominations Required

Dear Managers,

It is time to share nominations for the next quarter’s Star Awards. Please send in your nomination(s) along with a brief write up on why you think the person(s) should be eligible for the award. Each manager can submit one nomination for every 10 team members reporting to him/ her.

Last date for submission of nominations is 15th March 2021.

Thanks and regards,

Mariana Hoodwink,

Corporate Communications

Which email would you prioritize first?


In-Tray Exercise: question 31 of 37

Read the emails above before question 30

Which email would you deal with last?


In-Tray Exercise: question 32 of 37

Read the emails above before question 30

Identify which emails you should delegate, rather than deal with yourself.


In-Tray Exercise: question 33 of 37

Read the emails above before question 30

Identify which emails don’t need immediate attention.


In-Tray Exercise: question 34 of 37

Assume you are Nathan Stomper, working as a Manager with Rothwell Communications You report to Natasha Gilroy, Operations Director. Robin Christoff is the Assistant Manager reporting to you.

As you start your shift at 8AM on 5th April 2021, a Monday, you find the following set of pending items at your desk.

Mail 1:

From: Robin Christoff, Assistant Manager
Date: 05.04.2021
Subject: Training Need Identification Report

Sir,

As directed, the training need identification report for the team has been shared with the Learning & Development team today. They confirmed there is no pending task at our end at the moment. L& D team will get back to us if anything else is required.

Regards.

Robin

Mail 2:

From: Natasha Gilroy, Operations Director
Date: 05.04.2021
Subject: Re: Presentation Deck

Nathan,

Thanks for sharing the presentation deck. My comments: 1. Put in an agenda slide 2. Include a brief introduction to the team 3. Along with the risks identified, include the probability of occurrence and impact.

Send me the revised deck by 1PM.

Thanks.

Natasha

Mail 3:

From: Richard Romanov, Corporate Finance
Date: 05.04.2021
Subject: Budget Discussions

Nathan,

Thanks for the prompt revert.

However, it appears you have mistakenly sent out last quarter’s forecast instead of next quarter projections. Can you quickly check and resend please?

The budget meeting starts at 08:30.

Best.

Richard

Mail 4:

From: Robin Dykes, PMO Associate
Date: 05.04.2021
Subject: Company Day Event Planning Meeting

Managers,

The company day event planning meeting due today has been rescheduled to 07/04 at 10:30 am. You are requested to send in your ideas to me by 5:00 pm tomorrow.

Sincerely,

Robin Dykes,

PMO

Mail 5:

From: Natasha Gilroy, Operations Director
Date: 05.04.2021
Subject: Promotion Nominations

Nathan,

Prepare the list of members in your team who can be recommended for promotion in the next cycle. Need information on: 1. Current level 2. Current cost-to-company 3. Last promotion date 4. Last 2 appraisal ratings 5. Rationale for promotion

Send me the list by end of day tomorrow.

Thanks.

Natasha G.

Mail 6:

From: Amanda Polina, Administrative Assistant
Date: 05.04.2021
Subject: Visitor Access Cards

Dear Nathan Stomper,

The access cards for your client delegation due to arrive tomorrow is ready for collection.

You may collect it today any time before 5PM from front desk reception area.

Thanks and Regards.

Amanda Polina,

Administrative Assistant,

Rothwell Communications

Mail 7:

From: Carla Mandy, VP, HR
Date: 05.04.2021
Subject: Recruitment Drive

All,

You have been nominated by your department heads to participate in the recruitment drive in the Bay Area colleges. The 1st meeting for the group is scheduled on 09/04. Details on time and venue attached along with the focus-group questionnaire.

Attendance is mandatory.

The filled-up questionnaire needs to be mailed back to Sweeny Theron at s.theron@rothwellcom.com by 07/04 EOD.

Thanks.

Carla Mandy

VP, Human Resources,

Rothwell Communications

Mail 8:

From: Natasha Gilroy, Operations Director
Date: 05.04.2021
Subject: Conf-call

Nathan,

Can you lead the 8:45AM stand-up call today.

My notes attached.

Thanks.

Natasha G

Which email would you prioritize first?


In-Tray Exercise: question 35 of 37

Read the emails above before question 34

Which email would you deal with last?


In-Tray Exercise: question 36 of 37

Read the emails above before question 34

Identify which emails you should delegate, rather than deal with yourself.


In-Tray Exercise: question 37 of 37

Read the emails above before question 34

Identify which emails don’t need immediate attention.