Santander Telephone Interview Questions

23 March 2012 - 11:38am

I just had my interview and had trouble finding help with the questions so I've decided to post mine here.

Motivation Questions
Why financial sector?
Why Santander?
What markets does Santander operate in?
Why corporate banking?
What do you think you’ll be doing on a day to day basis?

Competency Questions
Tell me a time you’ve delivered exceptional customer service?
Tell me a time you’ve worked in collaboration with a team?
Tell me a time where you’ve solved a problem that helped you meet your targets?
Tell me a time you’ve made a decision that wasn’t popular?

If anyone has any questions just ask :)

Latest comments

  • 20 January 2014 - 5:18pm
    • roaky18

    Got an telephone interview tomorrow and really nervous. Need help

  • 23 January 2014 - 8:23pm
    • essexking

    @ roaky18, this msg might have come late, as I was just seeing it

    I had my interview on the 22th of Jan, it was the same as the ones above.

    however, after the interview she asked me a weird question (she said I gave her a peculiar interview and she is more than impress however can I tell her how she did?)

    Well, I had to tell her she did great and can hear her clearly...she blushes and said she will get back to me about AC

    I believe there is an AC on the 6th of Feb 2014

    roaky, have you heard back about your interview (telephone)

  • 6 November 2013 - 8:55pm
    • yassindhagacade


  • 4 November 2013 - 4:56pm
    • salman.aziz91

    I just had the santander customer adviser telephone interview. There were NO questions asked on Santander at all. Interview lasted 17mins. She advised me that she will go quiet at times and will be writing everything I am saying. So I spoke quite slowly for her to type. Made it easier for both of us.

    1. A time you provided excellent customer service.
    2. A time you built a good relationship with a customer.
    3. A time you worked in a team to accomplish the same goal.
    4. A time you had to work accurately.

    She was very nice and friendly. She also asked follow-up questions (sometimes asking me about stuff I had mentioned already.. but maybe she did not get to type it). e.g. how did you communicate when you were working in that team? or how do you think making this good relationship with the customer will help the business?

    Good luck.


  • 4 November 2013 - 4:59pm
    • salman.aziz91

    5. How have you achieved a personal target.

    And remember to use the STAR approach as this is what they are filling in!!

    I always clearly state "The situation was...", "What I did was...", "The end result was...".

  • 4 November 2013 - 2:23pm
    • ashleyclarke1

    sorry to hear that..i think ill get my answer tomorrow or the day after, i hope i do pass but then again it wont be the end of the world i guess. and yeah that would be extremely helpful lets hope i get to use it. i hope your successful in your future job hunting if you haven't found it yet !

  • 5 November 2013 - 11:17am
    • Chandna86

    the questions I was asked were; give an example of a time when you provided exceptional customer service? Of when you built a relationship with a customer? Of how you worked with a team to meet a goal? What you do at busy times to maintain high quality of work? A time when you took action to meet targets? A time I had a conflict with a work colleague and how i handled it? As well as history of Santander, products and services they provide, why Santander? Why the change in career?

    These are the questions i was ask at santander interview

    Best of luck to you.

  • 4 November 2013 - 12:41pm
    • ashleyclarke1

    Hi everyone.. just had a telephone interview with Santander i think it went ok all the questions i preped for did not come up (typical). i had had some ok responses with most the questions but a fue times the interviewer gave me chances to change my answer and explain in a more in depth way . has anyone else had a a telephone interview for a customer adviser role if so how did you do and what was the outcome?

  • 4 November 2013 - 1:22pm
    • Chandna86

    Hi, I had the same interveiw in September which I did pass. I received an email informing me almost isntantly after the interveiw. I then had a face to face which unfortunately I did not pass but I do have a list of the exact questions asked in F2F if you want them. I hope you pass the telephone int, just to let you know I was also prompted for further explanation during my tele int and I still passed.

  • 20 September 2013 - 12:31pm
    • zhussain346

    I have a santander interview as a on call customer service position, what are they likely to ask

  • 29 August 2013 - 9:55pm
    • Chandna86

    I just had my telephone interview for the customer service advisor role, the questions I was asked were; give an example of a time when you provided exceptional customer service? Of when you built a relationship with a customer? Of how you worked with a team to meet a goal? What you do at busy times to maintain high quality of work? A time when you took action to meet targets?

    Any questions welcome.

  • 9 July 2013 - 5:48pm
    • bbkk

    I just had my telephone interview for Santander. The recruiter was very friendly. The questions were:
    * Tell me an example of the time you gave a very good customer service to a customer.
    * Give an example or tell me how you build a good relationship with customers.
    * Give an example or situation were you worked with a team to achieve a target.
    * Tell me about a challenging task you had and how did you achieve it.
    * If you a having a very busy day, how can you still make sure you are processing the operations/transactions properly?

    From these questions I believe they want to know if your skills are aligned with the role and their values.

  • 29 August 2013 - 10:01pm
    • Chandna86

    Hi, did you get to the next stage? If so, what did the facetoface interview consist of?
    The questions you listed were the exact one I was asked in my telephone interview.

    Thank you.

  • 28 May 2013 - 3:56pm
    • JOBbamawysgy

    hi i wanted to know what i could say for question why banking? thanks in advance. this is for santander customer advisor role.

  • 10 May 2013 - 10:53pm
    • Janki16

    I had a telephone interview today for the job role 'customer service advisor' and I was asked the following competency questions:
    - customer service skills
    - team work
    - person goals/targets
    - accuracy

    I was also asked general questions such as:
    - why Santander
    - what I know about Santander
    - why have I applied for this job role

    Hope this post helps :)

  • 1 May 2013 - 6:29pm
    • ldj90

    Just had the telephone interview for customer service adviser role.
    5 competency based questions asked:
    1)A time when you delivered excellent customer service
    2)What have you done to achieve personal targets
    3)A time when you've built a good relationship with a customer
    4) Describe a time when you have had to be accurate
    5) Working as part of a team to achieve a common goal

    I couldn't remember the exact questions but these were the five areas covered in my interview. The interviewer also asked probing questions to get more detail.

    Good luck to everyone

  • 17 April 2013 - 5:11pm
    • Jack of Diamonds

    Hello to everyone!!

    I have a phone interview with Santander for Customer Service Advisor position on Friday (19/04). Do you know any of the questions asked? I will really appreciate to give me some of your answers to competence questions too...

    Thank you!!

  • 18 April 2013 - 9:06pm
    • syedh18

    Hi Pal

    Wanted To Know How It Went? What They Asked And Stuff?

    Thanks Bud

  • 18 April 2013 - 8:44pm
    • syedh18

    Hi Pal

    Wanted To Know How It Went? What They Asked And Stuff?

    Thanks Bud

  • 10 April 2013 - 10:34pm
    • cookies123

    Hi everyone:)! I had my telephone interview today.. and successfully passed:).. the position i applied for is a customer service advisor.
    the questions they asked was about how did i go about building a good relationship with a customer and how it was maintained. how i worked with a team in order to get the same result. How ive achieved personal targets. and a time where i have given excellent customer service..

    i have been invited for a face to face interview and will required to do role play.... any tips?

  • 8 April 2013 - 2:46pm
    • jgil5596

    hiya every1 i av got a telephone interview with santander could any1 pls give me sum tips of th question they will ask.

  • 19 March 2013 - 9:05am
    • bts.taylor

    Just completed a telephone interview for Advisor in Santander - just 1 competency based question on "tell me a time when you have had to complete a challenging task" "what did you do differently to anyone else" "what feedback did you get" "what would you do differently".

    Role play - you had to pretend to be a call centre person answering queries on why the customer was left in a q, internet banking was down and interest rates on her current account and whether the account she had was the right one and recommend the correct one. Mortgate query (all info is provided in a brief so you have to read up on everything they send you).

    They gave me immediate feedback (yes) and that I was invited to an assessment centre.

    Quite a lengthy process considering the job is very low paid!

  • 16 March 2013 - 12:31am
    • AndranikMnatsakanyan

    it seems the situation is the same as the previous year, and i guess it will ne more or less clear on May and june, when they will make final dates and offers.

  • 15 March 2013 - 11:09pm
    • dadlee

    Got the 'Be Patient' email from Santander again...

  • 7 March 2013 - 10:11am
    • You'llNeverWalkAlone

    Thank you . . I just wanted to ask for apprenticeship, after the interview do they start your traning or is there other assessment ??

  • 7 March 2013 - 3:27pm
    • Olga12

    I was successful after the phone interview but I'm awaiting for the next stage which is Assessment center. I might even be invited to this though...but I'm hoping. And after this if successfle I wil get full time job not appreniceship

  • 6 March 2013 - 5:24am
    • You'llNeverWalkAlone

    Hi Guys, i have applied for santander customer service adviser apprenticeship, i got telephone interview on Thursday. Don't no what kinda questions they might ask??? NEED HELP PLZZZZ......

  • 6 March 2013 - 1:10am
    • You'llNeverWalkAlone

    Hi Guys, i have applied for santander customer service adviser, i got telephone interview on Thursday. Don't no what kinda questions they might ask??? NEED HELP PLZZZZ......

  • 6 March 2013 - 11:02pm
    • Olga12

    Hi! seriously just read all posts in this thread! they will ask exzaactly the same. I found these site very helpful!!! Good luck!

  • 4 March 2013 - 12:32pm
    • spongeJOBsquarepant

    Hi again, im applying for customer service adviser - apprenticeship program, i cant seem to find a list of resposibillitys for the job so still no sure what to put for that question.. any ideas guys

  • 2 March 2013 - 6:55pm
    • CombatWombat

    It depends on department you are applying to. Once again, check what they are looking for and try to tell that in your own words. Try to show that you have gained/used these skills/abilities in your studies, work, extracurricular activities. And try to sound confident, positive and enthusiastic (I'm being captain obvious here, but everyone is telling +- same stories, so these things make the difference).

  • 2 March 2013 - 6:32pm
    • spongeJOBsquarepant

    Yeah thats what i was thinking of doing, just trying to put a good spin on it without is sounding cheesy or something.

    im not sure how i should answer the "why should they hire me" question. should i say i believe i will be an asset to the company as i am an outgoing and friendly with customers and that providing excellent customer service is my top priority as this will retain existing and invite new customers. Does that sound good or ?

  • 2 March 2013 - 4:28pm
    • spongeJOBsquarepant

    Hi guys, great info on here about questions. My question is what sort of answers should we give, I have a interview in a few days and already stuck on the 1st question.. Why santander.

    If you guys could give me a few pointers that would be really helpful, already nervous lol

  • 2 March 2013 - 5:10pm
    • CombatWombat

    I would suggest reading "About Santander" section and making something up about points that they give there. For example "Santander operates in n countries" - This provides opportunities for international career/more career opportunities and so on.

  • 26 February 2013 - 11:17am
    • dadlee

    Hi,CombatWombat, I applied for risk graduate programme and got similar situation here. I agreed with you that their selection progress was not well organised. To be honest, if they hold their AC in May/June, they could only get candidates without offers from other banks as most of banks closed their graduate selection process before March. This indicates they actually lose the opportunity of hiring the best.

  • 20 February 2013 - 12:58pm
    • sm543

    Hi guys, I've applied for the graduate operations programme. I had my telephone interview on the 4th of February and heard back two days later telling me I had passed. Now, 2 weeks later I have received this email:


    Once again thank you for your participation in our recruitment process.

    We are in the process of arranging our Assessment Centres and we will contact you as soon as we have some further updates on your application.

    Our Assessment Centres will be held between March and June.

    Please be aware that due to the number of vacancies and the competition for this opportunity, we are unable to guarantee you an invite for our Assessment Centre.

    Should your situation have changed and you are no longer interested in our programme, please let us know at your earliest convenience.

    Kind Regards,
    Santander Early in Career Recruitment Team

    Had anyone else received this email or heard back regarding an AC for the operation grad programme?

  • 25 February 2013 - 1:54pm
    • CombatWombat

    I have applied to Risk summer internship, passed the telephone interview in November and since then I have received like 4 similar emails :) I suppose Santander aren't well organised and all you can do is just wait... From reading other forums I noticed that they had assessment centres in May and early June previous year :)

  • 14 February 2013 - 1:06am
    • AndranikMnatsakanyan

    Does anybody now is Santander sponsoring Work permit Visa for graduate positions?

  • 14 February 2013 - 1:33am
    • 魏疌

    Yeh mate, good question. At least on their website nothing concerning this matter could be found. In the telephone interview, they also asked visa status but said nothing about whether santander would renew it.

  • 13 February 2013 - 11:00pm
    • Olga12

    HI! yes I'm in the same situation. I passed phone interview but wasn't invited for AC yet...and I think there are many other people in the same situation

  • 13 February 2013 - 5:23pm
    • 魏疌

    Hi everyone,

    Just wonder if any of you have had passed the phone interview but was not invited for an AC later?


  • 13 February 2013 - 2:01pm
    • dadlee

    How about Risk programme? Anyone received AC invitation?

  • 13 February 2013 - 12:15pm
    • Olga12

    Hello! I also wait for AC of they invite me or not. But they wrote that from January to only God knows when it will be for or particular role..

  • 13 February 2013 - 9:18am
    • GeorgeG

    Has anyone received an offer for the corporate banking grad scheme?

  • 13 February 2013 - 11:30am
    • 魏疌

    Hi GeorgeG,

    First of all, congrats on passing the AC. I know it was not easy.
    I applied for the Retail Banking Management programme and still only got an email saying that they were finalising the AC. How long did you wait from telephone interview and the final AC? And where was the AC held?
    I believe you would have to be patient for good news :)


  • 10 February 2013 - 6:40pm
    • AndranikMnatsakanyan

    Does anyone have news about AC for Finance Program? I received any email i nearly January and nothing after it.

  • 5 February 2013 - 1:38am
    • dadlee

    Louis, wish u good luck tomorrow.

  • 1 February 2013 - 2:13pm
    • GeorgeG

    whoops you've already answered that...

  • 1 February 2013 - 2:13pm
    • GeorgeG

    louis- what division did you apply to?

  • 31 January 2013 - 11:38am
    • Cynthia4jc


    Just had my telephone interview. Don't know the result LOL

    The questions are: Tell me a time when you had delivered exceptional customer service. The successful teamwork. Make an difficult decision. Solve a problem to meet the target.

    Why Santander? Why this programme? (Very regular questions. I was expecting they would ask me about my knowledge about Santander or what I'll be expecting to do on a daily basis)

    Hope these help although I know many people already mentioned them :-)