Lloyds TSB Telephone Interview

5 December 2008 - 2:41pm

Hi Guys,

Has anyone done a telephone interview with Lloyds TSB recently?

It would appreciated if you guys shared your experience


Latest comments

  • 4 February 2015 - 8:04pm
    • Anonymous

    I had one a few years ago I don't remember much but I know it wasn't as scary as I thought it was basic question like tell us a time u gave good customer service /dealing with difficult customer ...

  • 3 February 2015 - 8:25am
    • Anonymous

    Hi I got telephone interview with the. Can anybody help me with the type of questions expected pls

    • 4 February 2015 - 8:10pm
      • Anonymous

      I had one a few years ago it's not as scary as I first though I don't remember the exact questions but it's like give us a time where u provided good customer service /dealt with difficult customers and so on my advice iv had from someone I know who does interviews in a different place is make sure ur answer is structured so give the situation or the task what ur actions where (what did you do) what the result was and what u learned from that situation ...hope that helps

  • 5 January 2013 - 10:19pm
    • littleponny89

    Is anybody who applied for customer assistant position in LLOYDS in Scotland recently?
    I have interview 9/01/13 and completely don't know what to expect...
    Is anybody apply for multilingual position?

  • 9 November 2012 - 7:11pm
    • jobisjob

    hi have an interview with lloyds group, halifax bank for financial consultant role..
    any help or advice will be highly appreciated

  • 16 October 2012 - 9:57pm
    • sb0707

    Im applying for the personal banking position with Lloyds, ive passed the online personality test and now ive been asked to do a further online exam which I have 5 days to take. Can anyone tell me what the second exam consists of? Is it numeracy/literacy or SHL based. Thank you!

  • 16 October 2012 - 9:57pm
    • sb0707

    Im applying for the personal banking position with Lloyds, ive passed the online personality test and now ive been asked to do a further online exam which I have 5 days to take. Can anyone tell me what the second exam consists of? Is it numeracy/literacy or SHL based. Thank you!

  • 15 March 2012 - 3:56pm
    • in_zider

    Anyone got a reply after the tel. interview for wholesale markets & trading?

  • 10 March 2012 - 7:01pm
    • rashman123

    hi i have a wholesale banking interview coming and was hoping that anyone whose had it would be kind enough to shed some light as to what they ask??

    would really appreciate some help!

  • 23 February 2012 - 2:23pm
    • dad

    could anyone share some experience of telephone interview about wholesale banking and trading graduate programme?
    what competency based questions you were asked?
    your help is much appreciated!

  • 27 January 2012 - 2:19pm
    • glasJob1

    Hi i have a phone interview for Customer Service Advisor.
    I have a phone interview on the 2nd and was wondering if anyone recently applied for the same thing and the kind of questions they answer and the type of answers they loook for like some like tooking for you using words like empathising and understanding customers any help would be good thanks .

  • 26 January 2012 - 9:30pm
    • Leanne S56

    I have recently applied for a personal banking manager role. I have completed the online tests and was told within a few hours I had been successful and that they would be in touch soon to let me know about the next stage of my application. Does anybody know what the next stage may be and what you would recommend learning to prepare for it?

    Many thanks

  • 26 January 2012 - 12:32pm
    • Frank-Leeds

    Hi Siddhartha,

    Could you please shed more light about pre-employment? have you cleared the telephonic interview? also will lloyds sponsor us a visa?

    Appreciate your response.

  • 26 January 2012 - 3:24am
    • SiddharthaNag

    All the best to everyone I a undergoing pre- employment vetting so please wish me all the best!! cheers guys!

  • 26 January 2012 - 3:22am
    • SiddharthaNag

    they ask u questions like
    what have you done in your previous role?
    how will you you bring those skills into this job?
    how will you deal with the same customers and a set call script?
    how will you deal with handicapped people?
    how are you going to be better than your colleagues?
    how are you going to deal with challenges?
    how are you going to identify customer requirements etc.

    its not too hard... just concentrate on what they ask you as it will be different from what they asked me and always try to smile while talking to the interviewer, not only will it come across as you being confident it also gives the interviewer confidence in you.


  • 25 January 2012 - 1:55pm
    • Frank-Leeds

    My Telephonic Interview for Customer Advisor is due today in one hours time frm now.

    Fingers Crossed :-8

  • 11 January 2012 - 5:30pm
    • ashishohri2309

    Could anyone plz tell me what kind of interview questions lloyds tsb people ask at the time of face to face inteview and what kind of role play we have to do ?



    • 26 January 2012 - 9:34pm
      • Leanne S56

      Hi Ashish, have you had any more contact with Lloyds? I have recently passed the online tests for the Personal Banking Manager position and was wondering what happens next? Any advice would be appreciated.
      Many thanks, Leanne

  • 6 January 2012 - 2:26pm
    • Charanjit Chopra


    Has anybody had an interview for the business technology role. if so can you please share your experiences.

  • 2 January 2012 - 3:18pm
    • leli

    hi guys i've recently applied for personal banking mananger position i've received an email saying they'll be in touch with me soon and i've passed the online assesments so what happens next?is there a telephone interview i should be awaiting if so i'd appreciate if you guys shared interview experience for this role..

    • 11 January 2012 - 5:29pm
      • ashishohri2309

      Hi leli

      I have applied for personal banker role on the same day and gone through the same assessment. Could you please tell me did u get any response from lloyds ?

      • 11 January 2012 - 10:24pm
        • leli

        Yea ashishohri i got the email saying i've passed all the online assesment and they will be in touch with me soon.Recently i got the email sayin i've no tbeen shortlised for interview.so yea all the best for u.

    • 10 January 2012 - 8:36pm
      • AshishOhri1

      Hi leli

      I have applied for personal banker role on the same day and gone through the same assessment. Could you please tell me did u get any response from lloyds ?

  • 30 December 2011 - 10:19am
    • Cupcake's

    Anyone recently had a telephone interview for the Internship programme (General Management) ? Are the questions similar to the ones from previous years?

  • 26 November 2011 - 10:05am
    • Samet 23


    I have had my 1-to-1 interview on the 23rd and was called yesterday by the person interviewed me and asked me to go and see the branch manager of the specific branch I put down as my choice. What exatly does this mean. please reply urgent as I will go there on monday just 2 days away.


  • 21 November 2011 - 2:19pm
    • ays1990

    hey anyone had a telephone interview recently that could give me some advice?


  • 3 August 2011 - 5:03pm
    • SiddharthaNag

    @ Savinasrai

    I think they are not looking for exactly how much each comany is worth or how many exact customer they have.. just do some research on the company and find out what their strategy is how is it different, how has the company progressed in the last few years etc.
    Hope this helps.

  • 3 August 2011 - 5:00pm
    • SiddharthaNag

    Hi guys I just had a telephone interview for Sales and retention consultant post and wanted to share my experience with you all.

    Interviewer was really really pleasant, called exactly at 11am and started off with some formality question like:

    can you commit to us for atleast 12months
    are you willing to work from 8am till 8pm and bank holidays etc.

    Then it was a bit motivation based... she asked:

    Why do you want to apply for this role and what is your motivation behind this role?
    why do you want to join lloyds?
    what do you think you can bring into this role?

    then there were 3 competency based questions:

    describe a time when there was a change in company policy.. how did you and your team respond to it? what was the situation? the outcome? what did you do? was there any change in the workplace was it positive or negative .

    describe a time when you had difficulty in understanding a customer and how did you ensure that you provided the best customer service.

    describe a time when u had difficulty in understanding a customers needs what steps did you take to ensure that you provided the best products/service to this customer, what did you do etc etc.

    The last question threw me off a bit:

    Which group of people do you have the most trouble understanding?

    A tip for any interviewees - Please DO NOT say i have trouble understanding deaf or dumb or blind people... My answer was - I believe that just as I am having difficulty understanding the customer, the customer must also be facing difficulty in talking or expressing his/her interest to me, I personally try to remain patient and calm and always try to help out the customer as much as I possibly can.

    That was about it... did I say the interviewer was lovely?? lol flirted with her a bit as well (I know I know). Another thing to keep in mind please talk slowly as they will be typing everything u say word for word.... She stopped me 3-4 times asking me to slow down as I was blabbering away. I got a call back after an hour saying that I passed the Interview and she booked me for a face to face interview on Monday i.e - 8/8/2011. She said it will be a face to face interview as well as a role play fingers crossed hope I do well.

    If any of you have already attended please let me know what kind of questions they ask will be much appreciated. And all the best for everyone hope everyone gets a job !!


    • 10 January 2012 - 8:41pm
      • AshishOhri1

      Hi Sid

      Could you plz tell me what kind of questions they ask in face to face inteview and what kind of role play we have to do ?


  • 12 July 2011 - 1:33pm
    • savinasrai

    Guys can anyone help we with this tricky question of job interview.
    Why is lloyds tsb different than its competitors?

  • 13 May 2011 - 11:28am
    • SarahPayne

    when the interviewer said: your till is down money every day, what do you do?"

  • 13 May 2011 - 11:28am
    • SarahPayne

    one question that had me stuck when i did the telephone interview was

  • 13 May 2011 - 9:47am
    • KalvinNewman

    My best piece of advice to you is to focus on how what you did at uni relates to the jobs and how you can use that in the workplace

  • 13 May 2011 - 9:46am
    • KalvinNewman

    They took 2 weeks or so to get back to me.

  • 13 May 2011 - 9:46am
    • KalvinNewman

    I did an telephone interview with these guys.

  • 22 April 2011 - 9:41pm
    • Vicio Online

    @RashmiChowdhury, Did you have to do a telephone interview for that role?

    I got an e-mail today to say I pass the online test.

    We are delighted to let you know that you have successfully passed the on-line testing stage of your application for the role of Customer Assistant .

    We will contact you shortly to let you know what will happen next.

    Thank you again for you continued interest in Lloyds Banking Group.

    Lloyds Banking Group Resourcing Team

    Can someone tell me the questions they ask for the telephone interview and if they do one for the role that I applied for.

    Thanks very much in advance

  • 19 April 2011 - 2:23pm
    • RashmiChowdhury


    I had applied for customer assistant role in Lloyds.Have been invited for selection event after clearing the test.Will last for 1.30 hrs.can anybody who has attended give an idea what it is all about ?

    • 22 April 2011 - 9:41pm
      • Vicio Online

      Did you do a telephone interview for that role?

      • 4 May 2011 - 10:14pm
        • RashmiChowdhury

        @ vicio : didn't have a telephonic interview...was asked to book a selection event.

        • 5 May 2011 - 1:33am
          • Vicio Online

          Ok, am waiting to hear back from them about the interview.

          Hoped it went well for you.

          • 10 May 2011 - 9:49pm
            • RashmiChowdhury

            @vicio, it was one to one interview & a role play...

            have u booked urs...for which branch have u applied?

            • 11 May 2011 - 12:50am
              • Vicio Online

              I haven't book one yet am I was waiting on them to get back to me, but am going to call them during the week and see if i can book one

  • 5 April 2011 - 1:28pm
    • Sophonie

    Hello guys,

    I had a telephone interview for the business specialist programme and and the end of the inetrview I have been said that they would give ma an answer in a couple of days. It is now two weeks I had the inteview and I am still waiting for this answer.

    Is there anyone in the same situation? And does anyone have any idea of how I can contact them. I haven't found any e mail adress or phone number in the web site :(

    Thanks !

  • 24 March 2011 - 10:24am
    • [email protected]

    Mostly competency based questions. very little focus on questions about the company,just why Lloyds, why this programme. They asked me about examples for time pressure, building relationship and go above the call of duty..hope it helps..

  • 24 March 2011 - 9:55am
    • erinandryan

    Any advice on telephone interview for Lloyds any idea on questions need help please

  • 14 March 2011 - 8:57pm
    • [email protected]

    Some recent questions about telephone interview guys?


  • 8 February 2011 - 12:47pm
    • ntnotme17

    Just had my reply today, they have hit their target and if it increase they will contact the ones who applied the earliest. I asked their HR in my interview whether the ACs are full and he said no, do they not work together on scheduling or something?

  • 1 February 2011 - 10:17pm
    • goldengloves

    Im pretty sure all their AC's are full and they have hit their recruitment qutoas guys, they emailed me this, don't bet it on it too much.

  • 1 February 2011 - 7:12pm
    • sachdev0000

    HI has anyone passed the telephone interview but can not book an assessment centre date?

    I passed on 22 Dec 2010 for general management and it has been over a month and no assessment dates have been set up. I have tried e-mailing lloyds talent, but I have recieved no reply,

    If anyone has the solution or been in the same situation please let me know.



  • 18 January 2011 - 11:57pm
    • Cecy

    Hi, can anyone tell me what questions they asked for the telephone interview?I am having mine on friday and i applied to the business technology graduate programme. Thanks.

    • 31 January 2011 - 3:40pm
      • ig4

      Hi cecy, hope you are well and the phone interview went well too!

      if it is okay for me to ask, may you kindly provide some details of the questions you were asked in the phone interview?

      i look forward to hear from you.



  • 18 January 2011 - 8:57pm
    • julest

    Hi msatskov

    I received an email saying I'd passed too. Although they said that as space is tight that I should book the AC asap, so I did. They said they were probably going to have to provide more dates due to the high demand so I'd imagine that they will inform you when this happens. But perhaps try emailing them.

    Good luck!

  • 18 January 2011 - 5:24pm
    • msatskov


    Had my telephone interview for Graduate Business Technology on Friday the 14th Jan.

    Just got a ridicolous reply that said:

    We are pleased to inform you that you have passed your interview successfuly ...
    However, as we nearly closed our 2011 intake target we have no capacity to invite you to AC. We will inform you if something changes. (What a poor formulation of a letter!)

    Does anyone have something like that? What to expect?

    Thanks in advance.

  • 12 January 2011 - 10:38pm
    • adil_starz

    @Sam... Sam can you pleae give me a brief idea of what you went through in the interview as i have the same program that i applied in..

  • 12 January 2011 - 10:37pm
    • adil_starz

    I have a telephonic interview for Business Technology Program.....did anybody give an interview for this program???What did they ask???how much shall i know about finance related things??????

  • 9 January 2011 - 8:05pm
    • Sarah_Jane

    I have a telephone interview on Tuesday for a customer sales/service advisor role!

    Has anyone recently had an interview, and what kind of questions do they or are likely to ask?

    Much help would be appreciated.

  • 8 January 2011 - 4:17pm
    • julest

    Also GG, have you had your telephone interview yet? Any help you could offer would be most appreciated.

  • 8 January 2011 - 4:15pm
    • julest

    Hi Sam

    I have a telephone interview for the technology internship at lloyds on tuesday. I was wondering what sort of questions they asked you. Are they all about lloyds and then your competencies or are they specifically about technology within lloyds etc?



  • 31 December 2010 - 2:09pm
    • lsuhfq

    Hi All,

    Could anyone please point me out link/links where I can find more information about Business Technology Leadership programme. On their careers website it says 'click here to find out more' and it takes to their banking webpage without any reference to where to find out about Business Technology in particular. My telephone interview is on the 4th Jan and I would much appreciate if anyone could point me in the right direction. Thank you

    Kind regards,


  • 3 December 2010 - 5:26pm
    • goldengloves

    I would be extremely grateful to anyone who has completed a telephone interview for the INTERNSHIP position this year to list what kind of questions were asked.

    Kind Regards

  • 13 November 2010 - 9:40pm
    • sirfletch


    Has anyone been to one of the assessment centres yet???
    If so, any tips???


  • 13 November 2010 - 5:24pm
    • thecrookedlake

    I also had my phone interview over a week ago and they haven't got back onto me yet. Again tried the phone numbers and emails but no answer. Anyone any ideas whats going on?

  • 12 November 2010 - 5:55pm
    • netserpent

    Hi guys,

    I had my telephone interview ages ago but they still have not got back to me.

    Does anyone have the contact details for their Grad Recruitment? I tried emailing and calling the ones they had on their application but have had no luck whatsoever.

  • 12 November 2010 - 5:28pm
    • [email protected]

    hi, i got an interview next friday; told to expect a maths test, sjt, role play and one-to-one...could anyone suggest scenarios for the role play, plz?

  • 30 October 2010 - 6:21pm
    • ceegle

    Hi, does anyone know how long it takes for them to get back to you after you've submitted the application, it's been three to four weeks and still haven't heard a thing! I know it might be bad news but do they just keep us on hold rather than sending a rejection email? that is really annoying

  • 26 October 2010 - 8:13pm
    • lpybjkj

    @kellyh3185 - You said there was loads of competency based questions - can you remember what any of the competencies were? Thanks in advance, any help is much appreciated!! P.S. well done with getting the AC

  • 22 October 2010 - 3:10pm
    • Noggvfdh

    Check your inbox jjmotown1!!!

  • 22 October 2010 - 2:51pm
    • jjmotown1

    Hi, does anybody have lloyds contact details for their graduate scheme. I had an interview ages ago and they still have not got back to me. I have tried ringing numerous numbers and I have emailed them but still I have had no reply and it is starting to piss me right off. I phoned lloyds and got put through to about 4 bloody departments and still I could not get someone to speak to. Does anyone have an alternative email address or phone number for them. Thanks in advance.

    • 1 February 2011 - 7:16pm
      • sachdev0000

      ye i am in the same boat. been waiting for a month after passing tele interview. If you have found an answer how to get to the assessment centre, please let me know.



  • 20 October 2010 - 5:38pm
    • zanzibar

    Hi ! Can anyone give me some insight into what the telephone interview is like this year ? Are the questions similar to previous years ? I'm guessing the structure of the interview will be as follows:

    -Why Lloyds, why this scheme, challenges facing banking & lloyds ?
    -Competencies ?
    -Questions ?

    Mmm I'm I right ?

    Have an interview in a week and Lloyds really didn't give too much help in the email I received.

    Thanks in advance !

  • 20 October 2010 - 5:13pm
    • sub7

    Just to let people know that there is no numerical test at the AC, it's a logical test. I haven't had the AC yet but that's what the Emerging Talent lady told me when i e-mailed her!

    I didn't hear back from Lloyds for a week and a bit about the numerical test so i wouldn't worry too much.

  • 19 October 2010 - 7:04pm
    • Noggvfdh

    Check ur PM jjmotown

  • 19 October 2010 - 7:24am
    • kellyh3185

    I did mine friday, heard back within a couple hours. they say 2 days, give them a call.

  • 19 October 2010 - 12:46am
    • jjmotown1

    kelly when did you do your interview, because i did mine about a week ago and I still have not heard anything back from them. how long did they take to get back to you. cheers.

  • 18 October 2010 - 11:46am
    • Noggvfdh

    Check your PM Kelly

  • 18 October 2010 - 9:37am
    • kellyh3185

    O, and the interview is pretty much entirely competency based! I had why lloyds and why my chosen programme, what I think the programme entails, does the customer facing/relocation have an effect on my application, and then soooooo many competancy! make sure you know all your examples you can draw on, you'll probably need them. i did loads of research on Lloyds, markets, everything, but they really want to know about you.

  • 18 October 2010 - 9:35am
    • kellyh3185

    Anybody experienced the assessment centre? It's my first one, to say I'm nervous is a bit of an understatement!

  • 17 October 2010 - 3:48pm
    • Yeacon_London

    Thank you Kellyh and jjmotown1, I have now taken the test just waiting to hear from them now. So fingers crossed!

  • 17 October 2010 - 12:39pm
    • Noggvfdh

    Can anyone who has had the telephone interview this year tell us what questions they were asked. Thanks alot in advance

  • 16 October 2010 - 12:04am
    • jjmotown1

    The best sites with practice papers are Kent Uni and efinancialcareers.com. The pass rate depends on the organisation. Some have an automated response to say you have passed if you meet a minimum requirement and for others you have to come within the top percentile, so it depends on what other people have achieved. Most have a minimum mark I think but because there is increased competition nowadays with a lot of competent graduates they have raised the minimum. I know Lloyds have because when I passed the test they sent me a email saying well done and that they had raised the marks this year due to increased competition but I had passed. To be honest, it is practice makes perfect with them, most people never finish all the questions but I have done so many of them now that I can finish with about 3 mins to spare and find it relatively easy. Best to do a load of practice ones on the sites I mentioned to get used to the format.

  • 15 October 2010 - 5:36pm
    • kellyh3185

    There should be one on SHL, and a few on random sites online, efinancialcareers has a couple. They're all pretty much the same. Don't know the pass rate but yes, I passed mine.

    Good luck!

  • 15 October 2010 - 5:12pm
    • zianabjalloh

    Thanks Kellyh3185 and jjmotown1

    I have done the practise questions on the site but there doesnt seem to be many practice ones apart from the one. is there anywhere else I could find more practice questions?

    Also do you know what the pass rate needs to be for this test? Did you pass yours?

  • 15 October 2010 - 4:43pm
    • jjmotown1

    Just make sure you know your percentages really well, most questions involve you looking at a graph and having to find the percentage, e.g. what percentage of revenue was profit. They are fairly simple maths. To pass I would say learn different types of graphs, percentages, ratios and foreign exchange rates. There is not much more to it than that, brush up on that and you should be fine. There are some very good example tests on the University of Kent website and efinancialcareers.com and good luck. SHL are the easiest ones, Kenexa is slightly more difficult and cubiks is the hardest which is used by KPMG.
    Has anyone completed a recent telephone interview, I had one nearly a week ago and I have not heard back. was just wondering how long it took for others to hear back. Are ones that are declined pretty immediate. I would imagine they hold onto the ones they are considering for longer, well at least I hope so.

  • 14 October 2010 - 6:20pm
    • kellyh3185

    Hey Yeacon_London,

    The tests are provided by SHL. You get 18 questions in 25 minutes and a practice test first. SHL themselves provide a practice test on their website. Don't know it off the top of head, so google SHL numerical tests or something similar and it should come up. Good Luck!

  • 14 October 2010 - 6:20pm
    • kellyh3185

    Hey Yeacon_London,

    The tests are provided by SHL. You get 18 questions in 25 minutes and a practice test first. SHL themselves provide a practice test on their website. Don't know it off the top of head, so google SHL numerical tests or something similar and it should come up. Good Luck!

  • 14 October 2010 - 5:00pm
    • Yeacon_London

    Can someone who has recently completed a online numerical test please help me. I received an email a couple of days ago to tell me that i have progressed to the next stage.

    I now have to complete an online Numerical test. Can you please help out on the type of questions asked and what the timing of each question was like please.

    Thank you.

  • 11 October 2010 - 7:14pm
    • kellyh3185

    Got my interview on friday - numerical tests are SHL, 18 questions in 25 minutes, industry average.

    Doing some serious prepping now for my interview!

  • 11 October 2010 - 10:30am
    • jimmahi

    Just a numerical at the AC

  • 10 October 2010 - 7:42pm
    • jjmotown1

    I only remember doing a numeracy test for lloyds but they have set their benchmark higher this year, so maybe they are just focusing on the maths initially. It is probable that you might have to do a verbal at the AC, but I am not sure. Personally, I glad there is not a verbal because I always over analyse the questions.

  • 10 October 2010 - 5:43pm
    • Noggvfdh

    Thanks mate, so is there just the numeracy test? I thought we ad 2 do verbal and logical as well?

  • 10 October 2010 - 5:08pm
    • jjmotown1

    Yeah, mine was one week exactly. It definitely was not immediately. Best to get in contact with them but chances are if they have not got back to you it is probably good news because they need to find available interview slots. However, on the email they sent me it says that they have set the numeracy test standards very high this year, so it is possible that they are comparing your results with others and making a decision, but I would assume you got through. Most rejections are usually the next day, if not an immediate response.

  • 10 October 2010 - 4:58pm
    • jimmahi

    those are all good, personally i went for the "i can't think of any" approach and it seemed to work...

    asked one of the grads at the AC what a good answer would have been and he said that the massive amount of information they possess since they're the biggest retail banking group in the uk is their biggest advantage.

  • 10 October 2010 - 3:27pm
    • Noggvfdh

    Hi jjmotown1

    Cud you tell me how long they took 2get bak 2 u after you took the online numerical test? It been over a week 4 me now and still nothing! Thanks

  • 10 October 2010 - 2:49pm
    • jjmotown1

    Cheers, Jimmahi. Appreciate the response. What did you say about their competitive advantage. It is just about tailoring their services to meeting their clients needs; emphasis on corporate governance; measuring performance against key performance indicators and the fact that they have been voted the most trusted bank in numerous consecutive years which is fundamental in a time when public confidence in the banking industry is at an all time low; utilizing the strength of their other brands or were you more specific such as offering better rates than competitors.

  • 10 October 2010 - 11:42am
    • jimmahi

    Had one for the internship last year, not very gruelling. Just make sure you can apply everything you say to the company. They are very keen on "how does that affect Lloyds?". Know their competitors, what advantages they have over them and their current issues and problems. Obviously there is also the competency element.

  • 10 October 2010 - 10:34am
    • jjmotown1

    anyone had a recent telephone interview for the finance graduate role. What questions were you asked and was it gruelling.

  • 29 September 2010 - 10:57am
    • jimmahi

    I applied for the finance internship last year and in the AC they didn't ask much about why the division or why the role...or programme for that matter. The interview in the AC is completely competency based, the guy even had a script to go through for me.

  • 27 September 2010 - 9:08pm
    • LawThing

    Does anyone know what is the time limit for doing the pyschometric tests for Lloyds Banking Group?

  • 22 April 2010 - 12:58am
    • oct123


    For those talents who attended to the AC before. Could I ask whether the interviewer probed on the 'why lloyds' or 'why this division' or 'why this programme' the most?

    I can answer 'why lloyds' and 'why this programme' as there are many information. Does the interviewer asked a lot about 'why this division'? Thank you :-)

  • 13 April 2010 - 11:04am
    • saintmatt86

    exactly how it went for me -> "is there anything more you can add?" "anything else?" etc. I didn't think I did very well when they kept asking, I stumbled and eventually said something like "anything I say further will be pure speculation/prediction on my part"! I got through though so don't let it worry anyone too much! good luck!

  • 2 April 2010 - 5:00pm
    • Tride

    This is how it went:

    Question >Answer >Anything else? > Answer 2> Is there anything else you can think of? > Answer 3 > Ok, is there anything else?> Answer 4 (= err...)


  • 22 March 2010 - 2:28pm
    • sss

    hi all
    i have applied to the general management scheme and was just wondering if anyone knows how many places are left, as some of the other schemes have filled up.???????

  • 4 March 2010 - 1:33pm
    • itown

    I have just gotten off interview and found it a bit more difficult than had expected as thought I had done a fair bit of prep. Main prob was, I didn't know specific money probs of competitors, and think figures may have helped. Also was asked about the government role atm, and how it will determine future of banking. Got slightly different competency qs based on a challenge I have faced, when I have 'championed' a new approach, when I have worked as part of a team, and when I have organised a specific activity or event. Don't think it went well, but the woman was really nice, and accepted me once when I had a mind blank, repeating the q... Main prob was couldn't think of a couple of the competency answers without thinking back to school, which was a big prob, and at first I couldn't think of a specific activity or event I had organised. They do let you take a few mins to think though, and you don't need to say everything at once. If you look at the STAR format, they seemed to want you to say a point, then they ask the q about the next, so don't get verbal diarrhoea.

    Hope this helps someone as I used this a lot in prep and wanted to give help to others!

  • 2 March 2010 - 5:26pm
    • WelshCake

    Hi guys
    I have a telephone interview tomorrow..there has been some great info on here & wondering exactly how in depth my commercial awareness should be? It is for General Management.

  • 2 March 2010 - 12:53pm
    • Nevergettingajob

    I had my telephone interview and it went terribly. It wasn't that the interviewer or the questions were hard, i was just s**t and so were my answers.

    If anyone wants some advice then message me or write on the forum.

    • 16 September 2010 - 2:32pm
      • Mereseini

      Was just seeking the above if I could be offerred advice on the same...

      Thanks and hear from you soon.

  • 28 February 2010 - 9:16pm
    • mz6785

    Cheers, mate!

  • 28 February 2010 - 7:24pm
    • joker55

    Hi mz, I had the same dilemma but just thought I managed to get through the application stage without a covering letter so I don't think it's a necessity. hope that helps!

  • 28 February 2010 - 3:56pm
    • mz6785

    Hello, guys, I'm still at filling out application form stage..
    I'm hesitating if I should add covering letter as one attachment although the section says "Your CV", does that mean they only need CV or both CV and covering letter?

    Besides, the section "About you" asks about where you would like to work, should I explain with full text or just briefly specify where I'd like to work?


  • 24 February 2010 - 4:40pm
    • CK

    sorri guys commeneted in wrong forum!

    was meant for rbs!! opppz

  • 24 February 2010 - 4:38pm
    • CK

    hi guys

    all private banking jobs have been filled!

    dont know about others! best to email them and chase them up guys!!


  • 24 February 2010 - 4:14pm
    • pumpkinlily

    can anyone give me the telephone number of their recruitment team?thanks a lot

  • 21 February 2010 - 11:23pm
    • Noggvfdh

    Anyone that has been to the Lloyds AC shed any light on what we can expect, in terms of the type of case studies, group activities, presentations etc. Any help would be much appreciated

  • 21 February 2010 - 9:10pm
    • joker55

    hey prabzz how long did it take for you to hear back from them? had my telephone interview last week and still havent heard back from them!

    • 21 February 2010 - 10:58pm
      • prabzz

      they say 2days biut they never got bak to me!

      ring them and find out, they got major issues with their system

  • 19 February 2010 - 7:03pm
    • prabzz

    MAKE sure u know about lloyds and their competitors!

    I had mine a few days ago and finally thru to an AC!

  • 6 February 2010 - 7:31pm
    • klt

    Got an email today to say i didn't get through =( oh well!

    The questions above are the ones I actually got. The document they give you just tells you the STAR approach really, wasn't that useful.

    Anyway, good luck to you! xx

  • 6 February 2010 - 2:44pm
    • hazihaz


    Hope you get to the next stage.

    Im still struggling to book a slot for my telephone Interview.

    Yeah I applied to the Finance programme but I was transfer to Management but oh well!

    The questions you posted above were these the actual questions they asked or was that in a document which Lloyds have given to you via email to have a look at before the interview.

    Anyways all the best :)

  • 5 February 2010 - 10:22pm
    • klt

    I managed to book one about 2 weeks ago and had it this afternoon. I initially applied for Finance graduate scheme but the vacancies are filled now so they automatically transferred me to the General Management scheme, not one I particularly want but did the telephone interview anyway.

    Mine lasted around 45 minutes and consists of 3 parts:
    Part 1-
    Questions about the programme applied for and the banking sector:
    -Why Lloyds?
    -Why the specific programme you've applied for?
    -Customer facing role is included in the scheme - how did that influence your decision to apply?
    -Relocation required for the scheme- how did that influence your decision to apply?
    -What importance does your programme have to lloyds banking as a whole?
    -What issues do you think are affecting Lloyds?
    -What issues are affecting the banking industry?
    -How is Lloyds different from its competitors?
    -Who do you think are Lloyds competitors?
    -What skills could you contribute to the particular scheme you've applied for?

    Part 2-
    - What has been your biggest challenge to date?
    - Tell me about a time when you've come up with ways to do things differently?
    - Tell me about a time when you've been part of a team that was failing to meet a goal?
    - Tell me about a time when you've organised something with a team?
    - Tell me about a time when you have dealt with failure?

    Part 3-
    Time to ask the interviewer questions about the programme you've applied for.

    (For all answers you give there is a possibility she may delve deeper and probe you so make sure you are thorough in your answers if you are not comfortable with this)

    Not sure how well the interview went as she probed me quite a lot, but apparently I will find out in 2-3 days...

    Good luck to all who have the telephone interview coming up!

    • 7 February 2010 - 11:25pm
      • pumpkinlily

      hey klt, my situatio is exactly like yours, I applied for finance graduate scheme but they transferred me to general management. but I got confused of where to check the application status, when I log in, it's just a review page where I can update my contact details. is there any other place or what? I haven't heard from tsb since they told me I was transferred to general management. I assume that I might be doing a teleinterview but don't know anything about it.

  • 5 February 2010 - 6:31pm
    • hazihaz


    There are no slots available to book the telephone Interview when I log in.

    I been told I should keep trying and wait till more telephone Interview become available.

    Have you booked your interview yet?

  • 14 January 2010 - 7:39pm
    • hazihaz

    Hi Guys

    I have applied to the graduate leadership programme at Lloyds Banking Group & have a telephone interview.

    Can anyone tell me what questions they will be asking on a telephone interview. i.e what do they want me to talk about etc. Ill really appreciate your help guys.

    Cheers :)

    • 5 February 2010 - 1:36pm
      • klt

      Hi Hazihaz,

      Have you had your telephone interview yet? If so would you mind sharing your experience?


  • 11 January 2010 - 8:20pm
    • omarlittle

    Congrats pepsi. Mine is on friday, absolutely dreading it. Which department did you apply for?

    Also, do you have any tips on top of what has already been said in this thread?

  • 29 December 2009 - 8:35pm
    • tesh_tel

    What I'd say is try wikepedia and look at the BBC. I think try to get a rounded view on things like characteristics of the bank and its competitors... I'm clued up on financial stuff, but drew up upon ideas and views of the bank from viewpoints of the media and general puplic. So things like how the recession is effecting the banks growth and public confidence in the banking system

  • 29 December 2009 - 7:28pm
    • omarlittle

    Hi guys, first- time poster here.

    I've got through to the telephone interview stage, and I'll be honest, I know very little about the financial services sector. I was wondering if there were any good easy-to-understand sources on the internet where I could get up to scratch on the technical side of Lloyds Banking. Obviously I have been looking on the Lloyds website as well as wikipedia, but some of it is a bit too technical for me.
    I know I have left it a little late to be brushing up on this stuff, but any help would be appreciated nonetheless.

  • 14 December 2009 - 5:40pm
    • jimmahi

    I can fill in a little. For the internship telephone interview (what I had) it lasts about 45 minutes and is pretty much split into commercial awareness and competencies. Competencies are standard but on commercial awareness make sure you know how everything you talk about effects Lloyds directly - they seem very keen on you applying what you know to Lloyds. Also know a bit about who their main competitors are and what advantages Lloyds has over them (dont say none - what I said). If anyone needs more help on that or the assessment centre following it feel free to ask :)

    • 10 January 2010 - 1:39pm
      • pepsicola123


      I somehow passed my telephone interview and have got through to the assessment centre this month. Has anybody had theirs or got any tips on how to prepare and what to expect?

      Any help is much appreciated : )


  • 10 December 2009 - 9:20am
    • [email protected]

    Hi Titus

    How did your interview go? What questions did they ask?


    • 24 December 2009 - 12:12pm
      • tesh_tel

      I applied for a Graduate position.

      Its quite a tough interview with Competency based questions. They also ask a lot of very probing questions on why you have chose to work for them and your motivations for the sector.
      So make sure you're up to scratch on:

      -the background information of the group
      -competitors and its relation with them
      -the financial industry in general and all the challenges etc...
      -why you want to work in Lloyds
      -why you want to work in that sector
      -why you you have chosen that sector
      -what you will give to lloyds and the chosen sector..

      So yeah pretty hard core...I kind of messed up, as I focused to much on my skills and knowledge of my chosen sector an not on the Lloyds and the banking sector

  • 8 December 2009 - 12:16am
    • TITUS

    Can someone help? I have a telephone interview with Lloyds tomorrow for call centre job. Please I need likely questions.
    Has anyone done for such role in the house.
    It is very urgent please.

  • 18 March 2009 - 8:56am

    How long does the telephone interview last for?

  • 2 March 2009 - 5:01pm
    • gastrochine


  • 17 January 2009 - 1:36pm
    • uybert


    Here are the questions that I was asked when I had mine:

    -Why Lloyds TSB?
    -Why this programme?
    -What importance does the discipline you have applied to, have in the day to day running of Lloyds TSB?
    -How is Lloyds TBS different from its competitors?
    -How is this programme different from other programmes?
    -What benefits do you think you would gain if your placements would be in different parts of the country
    -What issues do you think Lloyds TBS could be facing at the moment?
    -Tell us about any leadership positions you may have held?
    -Tell us about a time when you have worked in a team?
    -Tell us about a time when you have dealt with failure?

    I hope it helps.

    • 1 April 2010 - 11:12am
      • saintmatt86

      Just had my telephone interview, had these exact questions - think I fell down on the "how does Lloyds differ from its competitors?" one though!!

  • 17 January 2009 - 1:31pm
    • allmodcons

    Has anyone recently had a phone interview with Lloyds for the summer intern programme?

    What sort of questions do they ask, eg are they mainly competency/market based etc? I have an interview on Thursday and it would be useful to know where to focus my preparation.


  • 14 January 2009 - 12:03pm
    • Sulthan1

  • 14 January 2009 - 11:46am

    Do they ask how you'd feel working in the public sector, having originally applied for a private company...?!

    Economy specific careers joke there.... but seriously, no they talk much about the whole credit crunch/public sector buy out/government owning 43% of Lloyds TSB / HBOS at all?

  • 27 December 2008 - 10:29am
    • laxshia

    hi rachel..how did ur telephone interview go? any advice would be grateful thanks.!!

  • 5 December 2008 - 2:44pm
    • rachel

    I have one on the 18th so help would be appreciated :)

    • 5 December 2008 - 3:11pm
      • katie

      I did one for Lloyds in Feb and it was purely competency based. When they emailed to confirm my phone interview time they sent an attachment with the competency areas that they were testing - wasn't too hard and lasted about 30 mins if I remember. They only asked for one example for each competency. I remember being asked for an example about teamwork, personal responsibility and a time a colleague behaved unethically, but can’t remember much more. The format might have changed for this year though.