Santander telephone interview

7 January 2010 - 7:49pm
s_s87

I have a competency based telephone interview with santander for the private banking advisor programme. Just wondering if anyone has had this and what kind of questions they ask? I'd really appreciate as much help as possibe.

Thanks

Latest comments

  • 8 April 2013 - 5:24pm
    • jgil5596

    hi guys can any1 give me any tips i have a telephone interview on wed mornin 4 customer service advisor with santander.any help wud b appreciated pls....
    thanx


  • 29 March 2013 - 5:56pm
    • babs48

    Hi Olga12,
    Thanks, I started recently thoroughly enjoying it. I've got a great group I am training with. Wish you all the best


  • 23 March 2013 - 1:35pm
    • CrackTests

    Want help with numerical, verbal or reasoning tests? Test expert with experience of cracking tests for more than 40 companies. Inbox for help.


  • 13 February 2013 - 9:19am
    • GeorgeG

    has anyone got an offer for the corporate banking graduate scheme yet?


  • 20 January 2013 - 9:40pm
    • Olga12

    Hello, Babs! Congratulations!!!!!!!!!!!!!thank you for sharing information! Your experience was quite different! first of all it was prompt! how come did it really start in January?
    Usually they give 2 weeks advance notice before AC and here is a rush!?


  • 19 January 2013 - 12:31am
    • babs48

    I applied for Santander inbound customer advisor on 14th jan the next morning 15th I got a call asking if I could talk to them whch I did and generally asked about my experience and explained job role. I was told to get a calculator and had to do basic maths % and stuff. told me I had passed. Then was asked if i could be booked in for telephone interview which they booked in for 16th.

    they sent email with role play for a pretend bank and some info about that. I was asked one competency question which I think was a time I dealt with a challenge and how i over came it.something along those lines. Then we did role play she was the customer complained about being on hold for half an hour, wanting account info and wanted to know if she saved £xxx how much more did she need for a morgage deposit on house for so and so money.didnt have a calculater!! wasn't told I needed one for this part made up a figure. Within a few hours got a call back to go for assesment on 17th.

    They sent me info 3 n hours long to bring id.1st hour four managers and hr person do intros to job role their experiences and about santander. the next hour we were 8 ppl split in 2 groups one did numerical test others did interviews. did numerical test first quite easy to be honest had calculators and front page was example question which hr person went through so you understand how to do it. had info about the bank and products and questions were how many instant access do they offer, whats limit on this type of account, what is available balance if you have this much and credit limit is this much. the last 2 pages were rows of random letters or numbers and you had to match the right one which was listed in the column a,b,c,d 15mins timed. then interview which was why you want ot work for them and 3 competency questions which i think other people covered previously. We then had to go off in our groups with 2 managers in the same room and were pretending we were chosen to give feedback to managers about call centre stats and would report to them at the end, even though they was sat their the whole time! The key is to participate and make your comments heard, don't sit their quiet say atleast something. They will be making notes probably checking your groups skills and if you participate.after that we finished

    today on 18th i got a call congratulating me and telling me I got the job and they are going to sort out start dates and let me know within a week when i start.good luck to to those who are still waiting to hear back


  • 28 November 2012 - 6:40am
    • Wheel

    Hi guys,

    I have a telephone interview coming up for the Retail Banking Management graduate programme.
    Has anyone recently had the telephone interview for this scheme?

    Many thanks in advance!


  • 21 November 2012 - 2:55pm
    • GeorgeG

    Hi there guys. There isn't much stuff covered to date regarding Corporate Banking. I have a telephone interview for Corporate Banking Graduate Scheme coming up and would be very grateful if someone could tell me how theirs went and what they asked and focused on.

    Thanks very much


  • 12 November 2012 - 11:52pm
    • njolil

    hey you guys, I just had my telephone interview today for santander customer service assistant.

    Firstly, I found all the questions that I was asked on this thread, everyone has been so helpful thank you all, couldnt have done it without you. So heres what I was asked- give an example of when you went above and beyond to achieve excellent customer service, describe a time when you met a target- how did you meet it-what steps did you take, describe a time when you worked in a team towards a target, what is good customer service, how do you build relationships with customers. My interviewer was very helpful and she could tell I was nervous so she gave me a few probes like give me some details, how did you do that, what was the actions taken etc. Just make sure you prepare atleast 12 questions and work your way around them, make sure you give explanations in detail from start to finish of the answer. I have my face to face interview this friday, Ill keep you all posted and good luck!!!


  • 7 November 2012 - 1:29pm
    • golden55

    Hi people, has anyone had telephone interview with Santander Finance Summer Internship program? If so could you please help which questions asked during the interview?

    Many thanks


  • 18 March 2012 - 5:19pm
    • rpp123

    Hi people i have my Santander Corporate Banking Graduate Scheme assessment day soon...would anyone be able to offer some advice on what i should expect (Hopefully from experience) as i have never attended and assessment day before.

    Thanks!


  • 14 January 2012 - 11:09am
    • dad

    interesting company


  • 13 January 2012 - 9:24pm
    • Gradd2012

    I have and been waiting for an assessment centre space for nearly a month!


  • 11 January 2012 - 10:00am
    • dad

    has anybody recently passed the telephone interview for corp banking and got invited to the AC??


  • 10 January 2012 - 5:10pm
    • chronk

    i had mine, felt it was a bit tricky so dnt know how it went. I also got caught for applying to two different positions and was questioned about it for the first 2 mins which got me very nervous.

    Apart from the standard motivation questions and competency ones, i also had:
    Why do you wish to join a grad programme as opposed to a normal job role?
    Why retail banking and not others?
    why credit risks?

    Competency:
    team working - challenging task that the result is important to you as an individual and as a team
    how I set and achieved my target and what happens when I don't meet it.
    A time i delivered great customer service, what i did and the outcome?
    A time i had to work without clear guidelines

    These are the trickiest questions i ever had for interviews. Hope i didnt mess it up.


  • 8 January 2012 - 9:10pm
    • chronk

    hi i can see a lot of interview questions relating to personal banking advisor. Can anyone list the telephone interview questions for Credit Risk Grad Programme? Any help would be very much appreciated.

    Thanks.


  • 23 November 2011 - 7:18pm
    • ikayhargley

    They normally require examples from your career. just keep it concise. if they require you to talk more, they would ask.

    you'll be fine..

    cheers

    • 7 December 2011 - 5:59pm
      • Wikitalk

      Hello, really sorry to take so long to get back to you.
      I had my phone interview, the questions were:
      1. A time I delivered great customer service.
      2. How do I create relationships with customers?
      3. A time I worked towards a Personal target, what I did and the outcome.
      4. A time when I’ve been accurate and following the procedure.
      5. A time I worked in a team, what I did and the outcome.
      6. Have I been referred by someone.

      My advice is to be calm and to speak slowly. I am not sure that the lady was able to write down everything that I said. Be prepared to give extra explanations, especially about the great customer service.

      It’s not very hard, but you have to be well prepared and concentrated.

      Cheers :)


  • 23 November 2011 - 5:43pm
    • Wikitalk

    Hello,
    I am preparing my self for my phone interview, I pick some questions:

    ‘A time i delivered great customer service;
    How I create relationships with customers
    how i deal with difficult customers
    how i deal with conflict with colleagues (this one caught me)
    then Teamwork,
    then how I set and achieved my target..
    and what happens when I don't meet it.
    how do I ensure am accurate with cash when attending to a customer
    How do I know what a customer wants’

    Do I have to think about examples from my professional career to illustrate my answers?
    If Yes, how long is normal to talk about each question/answer ?
    It is my first phone interview, I am very nervous :(
    Thanks a lot for the help!


  • 23 November 2011 - 12:33pm
    • Wikitalk

    Thanks a lot
    Cheers


  • 21 November 2011 - 11:05am
    • Wikitalk

    Hi everyone, I had applied for Customer Service Adviser in a local branch. Soon I had mail for phone interview. It will be my first phone interview, so I am very nervous. I will appreciate any help with the questions from the interview, are there any recent changes to the questions posted last year?
    Thanks a lot.

    • 21 November 2011 - 1:45pm
      • ikayhargley

      The questions are pretty much the same.. no need to worry.
      cheers


  • 31 October 2011 - 3:42pm
    • jacebowden

    HI ALL JUST THOUGHT I WOULD LIKE TO SHARE THE INTIVIEW PROCESS WITH YOU!!!!
    TELEPHONE INTIVIEW I WAS ASKED.
    CAN YOU TELL ME A TIME WHEN YOU SHOWED OUTSTANDING CUSTOMER SERVICE.
    CAN YOU GIVE AN EXAMPLE WHEN YOU ACHIVED IN A TEAM AND WHAT WAS THE PROCESS AND OUTCOME ...STEP BY..... STEP...
    CAN YOU GIVE A EXAMPLE OF A TIME WHEN YOU ACHIVED MORE THEN EXPECTED AND HOW DID YOU DO IT.

    I PASSED THE TELEPHONE INTIVIEW AND 1 WEEK LATER HAD A FACE TO FACE INTIVIEW AND THE LOCAL BRANCH.

    FIRST THEY ASKED ABOUT MY CURRENT WORK AND THEN TALKED ABOUT MY PAST (CV). I EXPECT THIS WAS TO RELAX ME.

    THEN I WAS ASKED SIMILAR QUESTIONS AS ABOVE.
    THEN I WAS ASKED ABOUT THE HISTORY OF SANDANDER,
    WHAT I THOUGHT THE ROLE WOULD INTAIL
    HOW COULD I BE PROACTIVE IN ENGAGING WITH NEW CUSTOMERS FOR SALES.
    HOW IMPORTANT IS CUSTOMER SERVICE TO SALES AND WHY.
    THEN I WAS ASKED TO SELL A CREDIT CARD AS A ROLE PLAY.
    THERE WAS NO MATH TEST.
    AFTER THE INTIVIEW LATER THAT DAY I RECIVED A CALL FROM SANTANDER TO BRING IN ID CHECK( WHICH I WAS TOLD VERY POSITIVE)

    NXT DAY I WENT TO MY LOCAL BRANCH AND THE MANGER GREETED ME AND EXPLAINED ABOUT THE NEXT STAGE WHICH IS A 5 WEEK TRAINING PROG WHICH INVOLVES ROLE PLAY, AND TEST'S AND SHE WOULD BE INCONTACT WITH ME NXT WEEK!!
    IF I'M LUCKY TO GAIN THE POSTION I WILL POST INFO ON THE 5 WEEK TRAINING INFO AS IF YOU DO NOT PASS THE 5 WEEK COURSE THEN YOU LOSE!! AND ANY WAGES GET PAYED BACK TO SANTANDER TO COVER TRAINING COSTS


  • 31 October 2011 - 3:41pm
    • jacebowden

    HI ALL JUST THOUGHT I WOULD LIKE TO SHARE THE INTIVIEW PROCESS WITH YOU!!!!
    TELEPHONE INTIVIEW I WAS ASKED.
    CAN YOU TELL ME A TIME WHEN YOU SHOWED OUTSTANDING CUSTOMER SERVICE.
    CAN YOU GIVE AN EXAMPLE WHEN YOU ACHIVED IN A TEAM AND WHAT WAS THE PROCESS AND OUTCOME ...STEP BY..... STEP...
    CAN YOU GIVE A EXAMPLE OF A TIME WHEN YOU ACHIVED MORE THEN EXPECTED AND HOW DID YOU DO IT.

    I PASSED THE TELEPHONE INTIVIEW AND 1 WEEK LATER HAD A FACE TO FACE INTIVIEW AND THE LOCAL BRANCH.

    FIRST THEY ASKED ABOUT MY CURRENT WORK AND THEN TALKED ABOUT MY PAST (CV). I EXPECT THIS WAS TO RELAX ME.

    THEN I WAS ASKED SIMILAR QUESTIONS AS ABOVE.
    THEN I WAS ASKED ABOUT THE HISTORY OF SANDANDER,
    WHAT I THOUGHT THE ROLE WOULD INTAIL
    HOW COULD I BE PROACTIVE IN ENGAGING WITH NEW CUSTOMERS FOR SALES.
    HOW IMPORTANT IS CUSTOMER SERVICE TO SALES AND WHY.
    THEN I WAS ASKED TO SELL A CREDIT CARD AS A ROLE PLAY.
    THERE WAS NO MATH TEST.
    AFTER THE INTIVIEW LATER THAT DAY I RECIVED A CALL FROM SANTANDER TO BRING IN ID CHECK( WHICH I WAS TOLD VERY POSITIVE)

    NXT DAY I WENT TO MY LOCAL BRANCH AND THE MANGER GREETED ME AND EXPLAINED ABOUT THE NEXT STAGE WHICH IS A 5 WEEK TRAINING PROG WHICH INVOLVES ROLE PLAY, AND TEST'S AND SHE WOULD BE INCONTACT WITH ME NXT WEEK!!
    IF I'M LUCKY TO GAIN THE POSTION I WILL POST INFO ON THE 5 WEEK TRAINING INFO AS IF YOU DO NOT PASS THE 5 WEEK COURSE THEN YOU LOSE!! AND ANY WAGES GET PAYED BACK TO SANTANDER TO COVER TRAINING COSTS


  • 31 October 2011 - 3:41pm
    • jacebowden

    HI ALL JUST THOUGHT I WOULD LIKE TO SHARE THE INTIVIEW PROCESS WITH YOU!!!!
    TELEPHONE INTIVIEW I WAS ASKED.
    CAN YOU TELL ME A TIME WHEN YOU SHOWED OUTSTANDING CUSTOMER SERVICE.
    CAN YOU GIVE AN EXAMPLE WHEN YOU ACHIVED IN A TEAM AND WHAT WAS THE PROCESS AND OUTCOME ...STEP BY..... STEP...
    CAN YOU GIVE A EXAMPLE OF A TIME WHEN YOU ACHIVED MORE THEN EXPECTED AND HOW DID YOU DO IT.

    I PASSED THE TELEPHONE INTIVIEW AND 1 WEEK LATER HAD A FACE TO FACE INTIVIEW AND THE LOCAL BRANCH.

    FIRST THEY ASKED ABOUT MY CURRENT WORK AND THEN TALKED ABOUT MY PAST (CV). I EXPECT THIS WAS TO RELAX ME.

    THEN I WAS ASKED SIMILAR QUESTIONS AS ABOVE.
    THEN I WAS ASKED ABOUT THE HISTORY OF SANDANDER,
    WHAT I THOUGHT THE ROLE WOULD INTAIL
    HOW COULD I BE PROACTIVE IN ENGAGING WITH NEW CUSTOMERS FOR SALES.
    HOW IMPORTANT IS CUSTOMER SERVICE TO SALES AND WHY.
    THEN I WAS ASKED TO SELL A CREDIT CARD AS A ROLE PLAY.
    THERE WAS NO MATH TEST.
    AFTER THE INTIVIEW LATER THAT DAY I RECIVED A CALL FROM SANTANDER TO BRING IN ID CHECK( WHICH I WAS TOLD VERY POSITIVE)

    NXT DAY I WENT TO MY LOCAL BRANCH AND THE MANGER GREETED ME AND EXPLAINED ABOUT THE NEXT STAGE WHICH IS A 5 WEEK TRAINING PROG WHICH INVOLVES ROLE PLAY, AND TEST'S AND SHE WOULD BE INCONTACT WITH ME NXT WEEK!!
    IF I'M LUCKY TO GAIN THE POSTION I WILL POST INFO ON THE 5 WEEK TRAINING INFO AS IF YOU DO NOT PASS THE 5 WEEK COURSE THEN YOU LOSE!! AND ANY WAGES GET PAYED BACK TO SANTANDER TO COVER TRAINING COSTS


  • 25 October 2011 - 6:59pm
    • ikayhargley

    hi guys.. just wanted to share my experiences. for the customer service advisor role.
    for the telephone interview.. I was asked competency based questions like:

    A time i delivered great customer service;
    How I create relationships with customers
    how i deal with difficult customers
    how i deal with conflict with colleagues (this one caught me)
    then Teamwork,
    then how I set and achieved my target..
    and what happens when I don't meet it.
    how do I ensure am accurate with cash when attending to a customer
    How do I know what a customer wants

    hope it helps someone..
    cheers


  • 17 October 2011 - 12:04pm
    • cornish

    I have a telephone intiview 2morro with santander, really looking forward to it, although i think its going to be a hard process ;(
    really not looking forward to the math test!!! my math's is horrible unless i have a calculator lol


  • 1 September 2011 - 9:15am
    • SomeHelp

    Hi everyone,
    I jus wanted to share my experience as while applying, some posts really helped me and i'd also like to help someone

    For my telephone interview i was asked questions on
    1. A time i worked in a team, what we did and the outcome?
    2. A time i delivered great customer service, what i did and the outcome?
    3. A time i worked towards a target/deadline, what i did and the outcome?
    4. A time i built rapport/ maintained a network, what i did and the outcome?

    The person i spoke to was very friendly, there are moments of silence but this is due to the fact they are writing up your answers.
    Advice for telephone interviews include stand up for the interview, wear a suit to put you in the right mind frame and smile throughout.
    After that i was informed i was successful within 24hours, i then recieved an amail that my application had been sent to a recruiting manager for review.
    After around 3 weeks i recieved a call for a face to face interview

    The face to face interview is very relaxed it starts of with a basic maths test that you need to pass the questions are not difficult its mainly percentages of a number (worked out by dividing it by 100 and multiplying that number by the requested percentage). Or adding and subtraction questions, very basic most candidates pass.

    Second came the competancy based interview, similar to the telephone interview, it included questions on teamwork and customer service so have examples for both, also a time you worked under pressure and how you minimise risk in the workplace the interviewer explains each question and probes you for more info if need be. They also ask why santander as opposed to other banks (so be prepared for this i wasnt!!)
    The last section was the role play which is a scenario between you and a customer, ensure you refer the customer to the personal banker and try get an appointment booked with the personal banker. It may also help here to adress the customer by thier name (although not 1st name mr or mrs x).

    Lastly i will include a list of questions that regularly come up, it is good to have answers prepared as althogh ur exact qestion may not come up, you can tailor your answers to other similar questions. Try to think of original examples not just the usual suspect coursework answers, or example teaching someone a new language, learning a new language, living abroad etc

    Tell me about yourself
    Why Santander?
    How do you think your skills can fit into santander?
    What is your idea of excellent customer service?
    When have you delivered excellent customer service?
    A time when you've had to deal with a customer complaint? How did you deal with it?
    A time when you've had to manage a busy queue and how you did it?
    Describe a time when you didn't meet your target
    What do you do when you don't meet your target
    when have you worked as part of a team to meet a particular target?

    I also saw this information on a post that was particularly helpful
    ‘you have to really know so many things about santander, they will ask you about what you know about them, why do you want to work for them, what made you choose this specific role not something else, they will ask you about your previous roles, when you met expectations and where u didnt and how did you deal with the situation, give examples with everything you mention as they like to know you have a lot of experience, if you are not a graduate and joining because you have experience dont mention you want to learn there mention that you take new information quickly on board and link it with your actual experience!'

    On a closing note don't be scared to go into branches and ask people who already work there about the role, listen to thier opening lines at the till as this will all benefit you!
    .


  • 30 August 2011 - 5:54am
    • busyguy

    hello

    ive recently applied for the Customer Service Adviser Role is there anyone else applying for this role and if so what can i expect from the face to face interview?


  • 8 August 2011 - 8:25am
    • lady_luck

    Hi, Guys i just wanted to thank all of you on here for all your comments, I had my Telephone Interview for a Personal Banking Advisor last Monday which I was overly prepared for, I took ALL your comments about the questions asked and wrote down how my situation joined that as I think it is random with regards to the questions they ask you. I sailed through the interview and was thanked for preparing for it.

    I then had a face to face interview on Friday, the interview itself was good, I was very nervous but I think i did very well, BUT then came the ROLE PLAY, I don't want to scare anybody but I found this the hardest part as I seemed to be tripped up on everything I said. I have thought about this all weekend and thought somebody may benefit from my mistakes.
    They will give you a scenario to work through and give you 20 mins to study it. I completely lost my concentration trying to read too much information into it. I would advise you to write on the task sheet they give you a STRUCTURED meeting whatever the scenario is. i.e.

    1. ASK for ID, (very important this is the first question), then explain you have a few questions for them before you can look at their scenario.
    2. any questions regarding their account (overdrawn etc),
    3. who do they hold their mortgage with (you are then collecting information for the mortgage adviser to pass on).
    4. only then ask them about the scenario as you have covered all the basics. (Mine was for a loan which I did fine it was just the rest of the points I missed).
    5. COMPLETE THE SALE or BOOK AN APPOINTMENT.

    This way you have had all the points you need to at least pass the Role Play if you follow your points, even if the actual scenario goes a little wrong.

    I hope this helps, I will find out later this week if I have the job, however I am doubtful purely because of the roleplay, I was thanked at the end for being prepared, so fingers crossed.

    Lady Teresa


  • 18 July 2011 - 9:11pm
    • jadeblack1884

    Hi hako229,

    What sort of questions were you asked during your phone interview? I've got a phone interview for the same role this week.

    Thanks for yor help.


  • 18 July 2011 - 9:08pm
    • jadeblack1884

    Hi All,
    I really need help regarding latest info on Santander phone interview questions..Got phone interview for customer service adviser role in a couple of days.

    Thanks a lot.


  • 5 July 2011 - 5:18pm
    • Dominik.K

    Hello All,

    Let me share some of my recent experience of the face-to-face interview with Santander.

    The post I applied for was a 10 week internship in Operations.

    The interview started with the trip around the facility, where me and other two interviewees were shown around the office - busy six-storey building buzzying with calls, with most floors covered by either retail or corporate telephone banking.

    As described by @LJones, the interview was competency-based. It was led by an experienced and friendly Interviewer.

    There were five main questions, which related to teamwork and problem-solving. The probing quetsion was: 'Why did you choose this Internship?'

    My interview took two hours, with a regular interview taking approximately 30 minutes.

    HR notified me of a successul offer the following morning, as they had to rank my performance against that of the others. The other two candidates were also very well prepared and made some tight competition - my hat off to them.
    The three of us were all that were left after the telephone interview stage.

    What gave me the edge and secured my internship were two things. First, exceptional knowledge of the company: its past performance, main markets and business philosophy.
    Second, 3.5 year work experience in Customer Services: first as an Agent and then as a Team Lead.

    I hope this information will help you secure your own successful internship, as the information on this forum helped me secure mine.

    Best wishes.


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    • cgparsons

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  • 17 June 2011 - 6:30pm
    • Ljones

    Hello all,

    The interview is nothing to be scared of. They two people interviewing me were very kind and the questions they asked were all normal competency questions like times i have worked in a team and times when i've been in a stressful situation. Also, a time when i had to use my analytical skills. There were other questions too, but I would say they were tailored to me and my background, so be prepared to talk about you're past experiences and what you've learnt from each.

    Also know a bit about what the role entails, since it's retail credit risk, think about what types of methods they might use to determine if they want to give someone a loan for example, it may give you the edge over other candidates.

    Like i said before I didn't have a telephone interview.. (I may have been fast tracked, i'm not sure)

    They will give you information about any assessment centre or interview you will have to attend, so do not worry. If you prepare, there is no reason to worry.

    Do you're research, learn about the bank and really know the role.
    What i like to do is look at the job spec and see what skills they look for, and then anticipate what question they might ask to see if can demonstrate this skill.

    I was also given a case study after the interview, they give you a scenario and ask you to calculate some simple things like revenue and profit. and then use that data to plot a graph. they then ask you what your thoughts are, and what you would do next. It's all simple maths, so do not worry, just a bit of logical thinking will get you through fine.

    all the best


  • 15 June 2011 - 2:46pm
    • Ljones

    Hey all, really sorry to take so long to get back to you.

    I didn't actually have a telephone interview, just online tests and then 1 face to face interview.

    What type of credit risk role has everyone applied to? Is it the retail arm? And what location?

    All the best

    And if would like any information on the face to face interview please do PM me

    • 17 June 2011 - 1:06am
      • Gracie

      Hi Ljones. I'd like more info on the face-to-face interview. ive got one coming up in a few days.
      Thanks

    • 15 June 2011 - 5:07pm
      • alpha

      Hi Ljones,

      I applied to credit analyst role-retail, Milton Keynes. I am a bit confused and need your help; I received an e-mail following my telephonic interview that their gonna be a AC, if I am shortlisted. I don't know if the AC is for credit risk role or their is just a 1-2-1 interview(as you said). Could you please share your experience what happened in your case after telephonic interview? What location you applied for?

      Many Thanks


  • 14 June 2011 - 11:40pm
    • Gracie

    Hi Raveetjohal, it should only take a few days. Email them and ask how you did...that's what i did and i got a positive feedback.


  • 9 June 2011 - 10:12am
    • ravneetjohal

    hi, i had my telephone interview last friday! its thursday and no reply! how long does it take?


  • 4 June 2011 - 2:16am
    • angel9

    Hey guys, i have got a telephone interview in a week time for personal banking advisor job.Just wondering if any of u have applied for the same position recently and already had telephone interview. Any advise on what questions can they ask? I am little bit scared.


  • 31 May 2011 - 2:13pm
    • Ljones

    Hey all,

    To those who have attended an credit analyst AC what did this consist of?

    I have been told it will be a face to face competency based interview and a case study. But that is all I know, it sounds more like an interview than an AC I think. Any additional information about types of questions and what the case study was like would be greatly appreciated.

    Many thanks

    • 5 June 2011 - 11:43pm
      • alpha

      Hi Ljones,

      I got a call for the telephonic interview for Credit Risk Analyst Role. It seems that you are a step ahead in the recruitment process for this role. Could I ask you, if possible, to share your experience so far with telephonic interview.

      Many Thanks.


  • 24 May 2011 - 4:06pm
    • hak0229

    hi guys,

    lovely to see all ur comments with questions....i have a telephone interview for customer service role with Santander just wantd 2 no if any1 had has 1 pls...if yes what sort of questions do they ask....

    will really appreciate some help...


  • 19 March 2011 - 3:51am
    • businessgrad88

    Hi jeb99, JB90, janet33

    Would you be able to talk more about what was involved in your AC for credit risk role? any help would be much appreciated :)


  • 16 March 2011 - 8:36pm
    • LFTW

    I'll reply to your PM henny.


  • 16 March 2011 - 7:53pm
    • henny

    @LFTW have they set a day for the Finance AC because they sent me an email saying i passed the benchmark for the telephone interview but haven't heard anything since!!


  • 16 March 2011 - 6:28pm
    • LFTW

    Anyone going for a Finance AC?


  • 24 February 2011 - 8:10pm
    • graddream

    how was you assessment? i applied for the corp banking scheme and still havnt heard anything abt the phone interview!!!!! does any1 know anything abt corp banking???


  • 12 February 2011 - 12:43pm
    • JB90

    Hey Jeb99,
    I'm off to London for the Santander Risk assessment centre on Wednesday too! Not sure what its going to involve as I haven't been to an assessment centre before, but have read the stuff on here from last year and it sounds pretty good, so i'm hoping this years will be pretty similar. Are you in your final year of uni or have you already graduated?

    • 14 February 2011 - 12:16pm
      • jeb99

      JB90, good to hear, I'm looking forward to it. I've only been to one other AC, which I didn't pass, but it was a good day. To answer your question, I'm in my final year of a Maths MSc. See you on Wednesday.


  • 11 February 2011 - 9:19pm
    • jeb99

    I found out this morning that I've passed the telephone interview and made it to the Assessment Centre. I've applied to the Credit Risk role and the HR woman who phoned me said that there were only 8 of us for the one job! Has anyone done a Santander A/C recently and could they give any tips (there's a few on this thread from last year, which I assume are mostly still relevant). Also, is anyone else going to the London A/C this Weds 16/02? If so, any thoughts?

    • 17 March 2011 - 12:36am
      • janet33

      hi jeb99 and JB90

      i have an assessment centre for the credit risk role on friday (18th of march),please could you give me any tips on what you faced during the assessment centre? i will be very grateful for your help.

      • 19 April 2011 - 3:45pm
        • BBCC

        Hi Janet33

        How was your AC? I am having a phone interview for a Credit Risk role next week. Do you still remember what sort of questions they asked you pls? Were there any specifics in relation to Credit/Risk?

        Many thanks

        BBCC


  • 7 February 2011 - 5:54pm
    • Hamskey

    I finally arranged my AC date (16th of Feb). Is anyone else here going to the AC in Aberdeen on the 16th?


  • 26 January 2011 - 3:03pm
    • henny

    has anyone got a telephone interview for the finance grad program?

    • 31 January 2011 - 4:48am
      • cvdeiana

      Hi everyone I'm waiting for a phone interview on the 7th Feb for BPBA. Who else is waiting for interviews in london atm? I'll keep posted...

      • 7 February 2011 - 9:54am
        • cvdeiana

        Had the interview this morning for Santander Sutton branch. Didn't anticipate any of the questions thrown at me... very difficult. All of the questions were deeply sales orientated so if your trying for this role then prepare for every single type of question asking about providing a specific time when you made a sale and in different situations. Then maybe you'll do better then me.. good luck!


  • 26 January 2011 - 3:03pm
    • henny

    has anyone got a telephone interview for the finance grad program?


  • 24 January 2011 - 11:48pm
    • Hamskey

    Hi,

    Guys just did my PBA tele interview today, received an email an hour after the interview saying that I have passed. Interview went just like how you guys described it so thank you very much. I was hoping someone could shed more light into the assessment centre and I was also hoping to get to know some of you guys that have passed the interview since we might be meeting each other soon anyway (maybe we can also use that to our advantage) :) Anyone else applied for the role in Dundee & Aberdeen area?

    thanks


  • 17 January 2011 - 11:38pm
    • chrismccloskey1

    Hi Guys,

    I passed my telephone interview on the 7th for the PBA role. Recieved an email saying my details have been passed onto the recruitment manager. How long did yu guys wait at this stage?

    How is everyone else enjoying their new jobs since starting... im dieing for someone to post a day in the life kinda thing... hint hint


  • 9 January 2011 - 11:14pm
    • sal_theman

    Hi guys,

    Passed my telephone interview way back in October but yet to receive any correspondance except for being told that they only started reviewing applications at the start of December. Im an undergrad and feel very unconfident of getting further but I am confident of passing the interview if I get there. Has anyone got any advice?

    Thanks


  • 9 January 2011 - 7:38pm
    • Jackflack88

    Hello there... did anyone have a telephone interview on the graduate scheme for finance??


  • 5 January 2011 - 8:15pm
    • fancyshoes

    Congrats to u all who had gotten the job, my competency role play over the phone is tomorrow at 10.15, i was emailed a couple of role plays but i don't don't if i will be tested on every role its about 4 role plays in the sheet.
    Help pls as not sure what to expecT, Any ideas I applied for a customer service role.


  • 20 December 2010 - 1:39pm
    • iqra

    @ i jus wannna help.....so wat was da out come?did u go to face to face interview?


  • 16 December 2010 - 3:11pm
    • ijuswannahelp

    Ok just had my telephone interview with Santander for cutomer service adviser role and i can say it ent quite well.

    i just wanted to share my experiences because reading some of the other responses on here really helped me so i'd like to be of assistance to anyone who hasn't had theirs yet.

    The questions that they ask you are pretty simple as long as you're well-prepared.

    This is what the lady asked me:

    Tell me about yourself
    Why Santander?
    How do you think your skills can fit into santander?

    Then there was the Customer Service section where she asked:

    What is your idea of excellent customer service?
    When have you delivered excellent customer service?
    A time when you've had to deal with a customer complaint? How did you deal with it?
    A time when you've had to manage a busy queue and how you did it?

    Targets:

    Describe a time when you didn't meet your target
    What do you do when you don't meet your target
    hen have you worked as part of a team to meet a particular target?

    I think that was basically it. then she asked me if i had any questions and told me they would assess my answers and get back to me within 2 days and if I'm successful I'll go in for a face-to-face interview.

    I hope this is of use to somebody out there!

    Good luck :)


  • 15 December 2010 - 11:50pm
    • cool guy

    Guys whoever passed tele interview. Congrats
    BUT remember its not easy as u think to go through face to face interview. You will have to be 100 % according to my experience which means exceptional....
    GUD LUCK


  • 11 September 2010 - 8:51pm
    • tinkerbell23

    hi, had my competency telephone interview last week, received an email saying i have passed and that they will pass my application to the recruiting manager to review. does anyone know how long it takes for them to get back to you to tell you if you have gone through to the next interview or role play?

    regards


  • 24 August 2010 - 1:20am
    • banker12

    hi i hope you don't mind me asking, but what degree classifications are you applying with to santander? are they all 2.1 and above?

    thanks


  • 17 August 2010 - 9:57pm
    • ltsniper8

    Hey cool guy,
    Thats good you passed your telephone interview I started with Santander yesterday and its a great place to work for so far :D
    If you are going to a normal face to face interview not an assessment centre then you have to really know so many things about santander, they will ask you about what you know about them, why do you want to work for them, what made you choose this specific role not something else, they will ask you about your previous roles, when you met expectations and where u didnt and how did you deal with the situation, give examples with everything you mention as they like to know you have a lot of experience, if you are not a graduate and joining because you have experience dont mention you want to learn there mention that you take new information quickly on board and link it with your actual experience!
    I dont know if thats enough but if you any more question please ask, I didnt know these things until after the interview as I did them without realising :D I also went into a couple of branches and asked about the role itself I said that to interviewer and she was really impressed !
    I hope this helps.

    Tomi,
    The telephone interview is a shorter version of the face to face interview, just be yourself know the role, they will ask about targets and previous experience and how did you meet your targets and things like that, they will ask you about your choice for this role, why PBA, its more about previous experience and mainly customer focused, like helping customers and the face to face bit of that role.

    I hope that helped guys.


  • 17 August 2010 - 7:01pm
    • TOMI

    Can anyone who recently had a phone interview with Santander let me know what to expect please as mine is on Thur.. Not enough time ...

    Thank you


  • 17 August 2010 - 7:01pm
    • TOMI

    Can anyone who recently had a phone interview with Santander let me know what to expect please as mine is on Thur.. Not enough time ...

    Thank you


  • 17 August 2010 - 7:01pm
    • TOMI

    Can anyone who recently had a phone interview with Santander let me know what to expect please as mine is on Thur.. Not enough time ...

    Thank you


  • 16 August 2010 - 3:35am
    • cool guy

    Hi every one i am going for the final face 2 face interview for the customer service advisor role. I have done all intial stages so this is the last one so any one have any idea what kind of role play it will be. Because i am confused with the role play section and want to pass it... please help as ihave my interview in coming days. Thanks in advance


  • 13 August 2010 - 10:07am
    • businessman

    Hi i wanted to know, where will they put us up for the residential in house training? is it likely to be a nice hotel or a room with like 10 bunk beds right near the training place? I am really worried, i have been offered a place on these courses in the coming months.


  • 12 August 2010 - 12:10am
    • azkaban

    Hi guys

    For some reason I didnt find the telephone interview for PBA as easy as you guys, my questions were not straight forward at all. But I got through to the AC and am going on Friday!!!

    Am sooo nervous. about the compentency questions and interviews.. can u guys please tell me in detail what they ask you at the interview..is it on sales and targets?


  • 10 August 2010 - 7:25pm
    • nail biting times

    hi I have a competency based interview coming up and I am freaking, I've not done one of these and don't know what to expect, any tips guys? i posted my own thread a minute ago but just found this one and thought i'd join in this also. getting as much help and advise as possible if i can. thanks in advance guys


  • 10 August 2010 - 2:13pm
    • chriswhan

    Hi everyone sorry about the late reply, the checks were quite in detail and done after they offer your the job, credit check and sickness etc the sickness part goes into alot of detail, just be as honest as possible, i dont beleive they employment check you untill you are about to start so i wouldnt leave on bad trerms with your current job!

    I am due to start in 2 weeks i am doing 2 weeks in branch then 4 weeks in london, does anyone know if the training place is anywhere near the hotel??? i have no idea where I am going in london

    I have spoken to the hr agent and she told me they take care of everything liek train tickets etc all i have to is turn up really sho really looking forward to it, but would really like any further info on hotela nd what is involved in teh training, im sure I will find this out in my 2 weeks in branch


  • 9 August 2010 - 10:35pm
    • murf

    I have telephone interview in the morning, any last minute help with competency based interview questions would be a great help.

    • 10 August 2010 - 7:44pm
      • nail biting times

      i have mine next week, i am going to read up about the company but i am worrying about how to answer their questions, don't want to say the wrong thing.


  • 23 July 2010 - 5:37pm
    • ltsniper8

    First of all thanks everyone for all the things that you have shared here :) it was really really helpful!!! Chriswhan well done on getting the job, what references did they ask for? how many years ? and how did they go on requesting them? did you have to fill them in after your interview or before ? I would really appreciate if you can give me more details :)
    If anyone can help that would be good.

    I have dont my Face-to-face interview today any questions please ask !

    Thank you.


  • 22 July 2010 - 12:02pm
    • chriswhan

    Just to let people know, I passed all my checks and have my start date! i am doing 2 weeks in the branch then i go to london for 4 weeks! my contract si in the post now so really pleased!

    • 17 November 2011 - 10:34pm
      • riri

      Hi Chriswhan, I applied for same postion and i have been given a verbal offer, I have submitted my reference form for over a week now i havent heard from them. Please how long did it take for them to get back to you?


  • 17 July 2010 - 1:34pm
    • chriswhan

    thanks i hope so, goodluck for yourself aswell im sure you will be fine

    i have just completed reference checks was the hardest part so farabout the job, really in deatils every sickness for the past 2 years even asks times you have been to the doctors in the past 2 years that sort fo thing, I was just honest on he credit check part, best be honest as theya re going to see everything that shows up anway ha

    my credit report showed really good to ne honest, not missed of been late with a single payment on anything in 5 years and next to no debt , just 2 things on there that they will see so i just put them on there where it asks you to.

    plus it shows honestly, fingers crossed for this then i get my start date etc


  • 16 July 2010 - 4:04pm
    • rua082

    Hello

    I have the 5 week training in August. Can someone run through what to expect? Were I will be staying, what we will do, how many people of the training, etc. Any info will be much appreciated.


  • 15 July 2010 - 8:37am
    • chriswhan

    hello every1 just to let people know i got the job quite a quick process form telephone interview then 2 formal interviews and a roleplay which was quite easy i was rang the same day to offer me the posistion, just waiting on credit checks does anyone know what they invilve what will happen if you fail them is there any way round this if it is for things when you were younger?

    • 15 July 2010 - 1:29pm
      • carlotta

      Hi chriswhan Im dreading that part,,well I passed telephone interview and waiting for the next stage and will dread if they check my credit coz I have bills and debt...but if I GET THE JOB ill def pay them all.thats the all point of getting a job isnt it? fingers crossed you'll be ok U PASSED it all already Think positive...I m just waiting now and waiting,,wish me luck really want this job x

      • 15 July 2010 - 3:29pm
        • chriswhan

        Hi Carlotta, I know the women at the interview and on the phone said its nothing to worry about i assume its more people are are bankrupt or insolvent, I said i had defaulted on soemthing about 5 years ago which shows satisfied and paid and she said that that will be fine, im worried now though as ive done a credit report and it shows something else as defaulted and not paid and the company are saying they have no record of me every being with them so they cant remove it, the women i spoke to just said be upfront and honest and it should be fine, its just to get an idea of things, I dont have any debt, just it would be a shame for my younger days to come back to haunt me when i cant do anything about it.

        im sure you will be fine i think the phone interview was harder the women i had the interview with was really nice was more of a chat with a few questions in, the second interview was the roleplay which was also good its just about questioning and what you ask them, i just really hope i get passed these checks.

        i hope you get through the next stage,

        • 16 July 2010 - 12:41am
          • carlotta

          Hi Criswhan
          You will be fine
          I have lots of bills and debt, but i'll tell them of course , once I get a decent job ill start paying them,
          I cant wait to have an interview,really want this job,just waiting now and waiting it sbeen a week and they said within 2 weeks they'll let me know...arghhhhhhhhhhhh
          Thank u so much for the reply
          and very very soon you'll be there in a nice suit and helping customers :)

          Lots of happiness your way

    • 15 July 2010 - 1:29pm
      • carlotta

      Hi chriswhan Im dreading that part,,well I passed telephone interview and waiting for the next stage and will dread if they check my credit coz I have bills and debt...but if I GET THE JOB ill def pay them all.thats the all point of getting a job isnt it? fingers crossed you'll be ok U PASSED it all already Think positive...I m just waiting now and waiting,,wish me luck really want this job x


  • 29 June 2010 - 3:40pm
    • waiting

    People seem to be getting quicker responses from Santander than myself. I applied back in January and am waiting on a date for a telephone interview, its been 6 months now!!
    Hope there will be some jobs left by the time I get one!


  • 10 June 2010 - 10:08pm
    • aghadowey

    People who have received jobs if I learn all the stuff i had for the telephone should I be ok for the interview stage


  • 9 June 2010 - 9:57am
    • chriswhan

    hey thanks for the responce, congrats on getting through, I have not gone for the graduate programe its just the branch role and i applied directly through the branch so unsure if it works a little different looking at the posts, i just hope it wasnt a way of letting me know they wernt going further with it.

    from the pther posts on here it sounds like the people who got that responce did get an interview with the branch manager so fingers crossed for that..

    idd be dissapointed to get through phone and application process for them to reply saying not even an interview


  • 8 June 2010 - 5:53pm
    • sbarf

    Hey! I had my telephone interview this morning. Passed and going to an AC in Belfast next tuesday- anyone else going?

    Thanks everyone for your answers here- without doubt they helped me pass the phone interview!


  • 8 June 2010 - 2:33pm
    • chriswhan

    Hi Everyone, I took my telco interview yesterday for PBA ata branch, i received an email today saying i had passed and my deatils would be sent to the recruitment manager and process, does anyone know what this means I have saw a lot of posts from people saying they were given dates for teh AC but not that there deatils had been passed to someone,

    has anyone else had this? did they hear anything back?

    I knwo things may be slightly diff when applying for an actualt branch and not jjst the role but im unsure if its good news or justa nice way of saying i hadnt got through

    cheers

    • 8 June 2010 - 5:56pm
      • sbarf

      Hey, not sure what that means, mine just said,

      "We have reviewed your application, and are pleased to advise you that your performance in the telephone interview, combined with your full application has met the required standard so far.

      "We will be in touch shortly to provide you with details of the next stages, which will be a Graduate PBA Accelerated Entry Assessment Centre."

      Wait a while and see if you get another or even a phonecall before you start to panic! They wouldn't have said you'd passed if you hadn't made it through


  • 1 June 2010 - 10:14pm
    • DY2010

    Hi Guys
    Anyone going to York AC this week?


  • 1 June 2010 - 12:44am
    • sheff

    Went to Birmingham AC

    I got the job!!! Cant wait to start now any one else going for an AC or wating to hear from them? Good luck guys, the AC was tough, I dont know about other places but the Birmingham AC was solid, harsh people who interview you as well

    • 1 June 2010 - 10:18pm
      • DY2010

      Congrads Sheff

      Did your AC at Birmingham really difficult? I am going to have the AC this week, wish me luck! First time gong to AC. How many ppl were there in ur AC day?


  • 25 May 2010 - 6:17pm
    • osiorain

    Mine is not an assessment centre its an interview & role play... Northern Ireland

    • 1 June 2010 - 8:04pm
      • aghadowey

      Oisorain-

      Where in NI did yours take place. How you get on? what all did it involve


  • 25 May 2010 - 6:06pm
    • sheff

    Hi Osiorain,

    were is your assessment centre tomorrow and at what time? I have one tomorrow as well!


  • 25 May 2010 - 11:42am
    • osiorain

    Hey guys...

    I have a formal interview tomorrow with Santander for the PBA, I am confident enough on the interview questions but I am really nervous as they told me it would consist of some role plays too...

    Can anyone give me some examples of the standard interview questions that are asked just so I know I am on the right track.

    But more importantly can anyone give me examples of role plays that I could be asked to take part in...? I am really nervous about this part and have been on the net looking all weekend trying to prepare...

    Please Someone HELP :-/

    Thanks in Advance


  • 18 May 2010 - 6:14pm
    • sheff

    Hi guys

    Has anyone got AC next weds 26 May at 1.30 in Birmingham? Finally they got back to me!! So hopefuly will be going there next week.


  • 15 May 2010 - 2:38pm
    • racaboo

    so is anyone going to MK in june? for 5 weeks???


  • 11 May 2010 - 9:19am
    • nomoreloss

    is anyone going for an AC in bradford this week?

    • 22 October 2010 - 6:56pm
      • sal_theman

      Hey,

      How did your application go? I passed my telephone interview and Im just waiting to be called by the recruitment manager. It was for a part time role at the Kirkgate branch. Do you have any advice for me in terms of when I may be contacted or what I should do at the interview if I get it? I passed it on Wednesday.

      Thank you


  • 7 May 2010 - 9:07am
    • subjective

    Hey has anyone had an AC for a corporate banking scheme?


  • 5 May 2010 - 12:52pm
    • W

    Hey does anyone have the telephone number to contact them. I got the job but im gonna need sum time of a couple of months down the line and when i told them this they said they would get back too me in a couple of days. Thats been over a week now. if anyone has a number for them i would b really grateful. Thanks


  • 5 May 2010 - 7:57am
    • racaboo

    Hi triplle87
    I'm in a slightly different position than u guys, cause I applied for a part time job (14 hours) at a named branch, I went through all the same application processes but it was always only for a job at my local branch..
    the residental is in Milton Keynes I believe, I can't wait!! I start for the first week in branch then the first week in June is the start of Milton Keynes!
    Good luck to you all, might see some of you in Milton Keynes!


  • 4 May 2010 - 8:56pm
    • sylvia24

    Hi,I cleared my telephone interview on March 17 and was told they will get back in 4-6 weeks. As promised they got back to me today to say they need to do face to face interview. Woohoo


  • 4 May 2010 - 8:45pm
    • triplle87

    racaboo, can i ask what location u were given? cos im still waitin to be located


  • 4 May 2010 - 7:47pm
    • racaboo

    Hi
    anyone going to the 4 week training in Milton Keynes starting in June?


  • 2 May 2010 - 4:32pm
    • racaboo

    hi
    does anyone know when the next 5 week training will begin in london or Milton keynes, and also does anyone know how long it takes from them getting the last reference to sending out your contract?


  • 2 May 2010 - 4:19pm
    • sylvia24

    Arsenal,did u receive call today from them?


  • 2 May 2010 - 3:53pm
    • Arsenal

    Has anyone been invited to any of the Assessment Centres for next week?
    Just been invited to one next week.
    Anybody with any info please let me know.
    Thanks


  • 29 April 2010 - 9:25pm
    • loula

    hiya everyone,

    I found all these posts sooooo helpful, i had a telephone interview on tuesday and passed it, the lady told me straight after i finished answering the last question, so i'm hoping thats a good thing!! :)
    She told me my application would be passed to the recruitment manager and then i would get a date for the AC, but it could take 4-6 weeks, is that usual?

    What percentage of the telephone interviewees that passed, got a job? just curious!

    )
    • 10 August 2010 - 7:40pm
      • nail biting times

      hi i just wanted to know what sort of questions were you asked during your telephone interview? i'm worried about how to answer them don't want to say the wrong thing


  • 28 April 2010 - 5:04pm
    • princewmk

    to anyone that had a AC in Glasgow on the 27th and has been contacted please let me know coz i though they said they will call us lastnight or today but still no call or email. thankx guys


  • 27 April 2010 - 7:56pm
    • triplle87

    Has anyone who has had a successful AC in london been found a location. i had a successful interview 3 weeks ago and im still waiting to be located. Doe anyone else have this problem?


  • 27 April 2010 - 7:36pm
    • princewmk

    B1234
    I though they will call us today but i guess we gonna have to wait maybe tmrw anyways the AC was in Satander House in St Vincent St in the middle of Glasgow great place. Just wanna know the outcome lol


  • 27 April 2010 - 7:03pm
    • B1234

    im wanting to stay in glasgow. not wanting to start for 7 weeks so hopefully get placed at a branch in glasgow by then.


  • 27 April 2010 - 5:12pm
    • claudia-wy

    B1234, thank you, I guess the Glasgow one is a little bit different. Congratulations for getting the job! By the way, where did you take the AC?


  • 27 April 2010 - 5:03pm
    • B1234

    I never got any numarcy tests for PBA. mine was just interview and group exercise. so dont worry Claudia-wy :)


  • 27 April 2010 - 4:11pm
    • princewmk

    there is on PBA role numeracy and numeracy really easy but ou need to be really quick ...i haven't finished my numeraxy part am so worried about it but hope the take everything in context and no just one thind


  • 27 April 2010 - 4:11pm
    • princewmk

    there is on PBA role numeracy and numeracy really easy but ou need to be really quick ...i haven't finished my numeraxy part am so worried about it but hope the take everything in context and no just one thind


  • 27 April 2010 - 4:11pm
    • princewmk

    there is on PBA role numeracy and numeracy really easy but ou need to be really quick ...i haven't finished my numeraxy part am so worried about it but hope the take everything in context and no just one thind


  • 27 April 2010 - 4:11pm
    • princewmk

    there is on PBA role numeracy and numeracy really easy but ou need to be really quick ...i haven't finished my numeraxy part am so worried about it but hope the take everything in context and no just one thind


  • 27 April 2010 - 3:14pm
    • claudia-wy

    Hi all,

    Will there be a numeracy test at the AC for PBA accelerated entry? I thought there would only be the one-to-one interview and group exercise? It makes start worrying...lol.


  • 27 April 2010 - 2:54pm
    • princewmk

    Welldone B1234

    I just had my AC today ...Just as you guys said ...it went really well only think I cnt stop thinkin about is that I didnt finished the numeracy test grrrr that really scares the crap off me big time. but the interview and the group exercises went really well. Oh my days I am so worried,, they say a phone call may follow tonight or tommorow , man am checking big time but I keep my hopes alive Gosh let get it over and done with please.

    Good luck B1234 on your Job and thankx for your help.


  • 27 April 2010 - 9:44am
    • B1234

    Got a phonecall this morning to advise me i got the job! woohoo

    good luck everyone


  • 26 April 2010 - 11:06pm
    • B1234

    Nope not heard anything either which is really annoying. i emailed them today to ask. so will let u know if i get a response


  • 26 April 2010 - 9:32pm
    • W

    Hey guys like i said earlier i had an AC in Glasgow last Tuesday and still haven't heard anything back, no call or email. In response to the person who also attended this AC just wondering if you have heard anything?? Write back


  • 26 April 2010 - 12:15pm
    • claudia-wy

    B1234, many thanks for your tips, wish you good luck.


  • 26 April 2010 - 12:06pm
    • NorthernAngel

    Grrr im still waiting for my telephone interview....its been 2 months now so im starting to think they have forgot about me!! They insist u must not get in touch so i dont know what to do! Well done to all you guys getting to the AC though :) good luck


  • 26 April 2010 - 11:42am
    • princewmk

    B1234
    Thankx man and am wishing u good luck n hope u get a positive response from AC. I will try my best and try n get through this.will let u know how it went n fingers cross.


  • 26 April 2010 - 11:38am
    • B1234

    Mine was more of an informal chat (i didnt get asked as many questions as with the tel interview) but the questions i did get asked the same and yeh i used the similar examples and went into them in more detail.
    They ask you about your current job and what you do and they also ask you about a time you have had good customer service (so think of an example)

    For the interesting part think about do you have a weird hobby or what about family heritage. or even something strange that hapened to you as a kid (a guy said he chopped his toe off)lol. i dont think its too important but i think most people stumble at that question so best to be prepared (you could even just make an interesting fact up coz least u'll have time time to think in advance and not 5 secs when they ask u) haha


  • 26 April 2010 - 11:17am
    • claudia-wy

    Hi all,

    Thanks a lot for sharing your experience and tips, I've passed the telephone interview and am now waiting for the AC (still don't know when, but they said they would contact me). May I ask what people usually say about something interesting about themselves? I've got a quite ordinary life, don't know how to answer this question. Any idea? One more question, (don't laugh if you find this silly), since you guys said the questions asked at AC were similar to those of the telephone interview, could I use the same examples or experience? Or it would be better to make some change? Thanks a lot. Any tips would be appreciated.


  • 26 April 2010 - 10:50am
    • B1234

    Yeh sure

    Well it starts with u introducing urself with an interesting fact (think of a good one).
    Then u get a one on one interview (really relaxed) just the same questions as the tel interview. And they ask u about working to targers (make sure u get a good response for that) and also it is a ver customer focused job (so constantly say that u are customer focused).

    The group exercise is next and involves u having 20 mins to read over an in tray (bundle of info and emails) u then think of three priorities that stand out (they are pretty obvious, like the branch u work in is not hitting targets etc)
    Then u have a 20 min group discussion and come up with three priorities as a group to present. (there will be 8 in the group which makes it pretty difficult to speak, but try work well and not interupt each other etc)
    Then once the presentation is over u will all get asked questions about what priority u think is the most important and u may be asked why? he picks on certain people and asks everyone a question or two.

    I had a really good interview and the group work was ok but i still dont know whether ive got it or not! Hopefully hear back today

    hope this helps and good luck


  • 25 April 2010 - 10:01pm
    • B1234

    Hey W

    Same here i attended on tuesday 20th in glasgow and not heard anything.
    Im assuming ive not got the job but will need to wait and see if I get an email confirming It tomorrow.
    He defo said we would get phoned on friday if we were successful. Hopefully they have not phoned anyone and are waiting til tomorrow. Let me know how you get on.

    • 26 April 2010 - 12:18am
      • princewmk

      hey B1234

      I got AC on tuesday 27th in Glasgow do tell me what you guys did and how was it ... will appreciate an answer as quick as possible... any tips would help. thankx mate


  • 25 April 2010 - 9:33pm
    • W

    hey guys i had an AC in Glasgow on Tues the 20th and haven't heard anything back, im presuming i've not been successful. has anyone who went to the ACs in Glasgow on the 19th or 20th heard back yet??


  • 25 April 2010 - 7:35pm
    • princewmk

    Thankx tina for your story ... I wanna ask I got my AC on Tuesday 27th in Glasgow I mean everything went really quick thank God but am wondering what do you think i have to get ready for on the day at the AC and any tip of what I need to focus on?...seem like there will be a reasoning numerical test.... Jezz I dont really like those lolol since em a lil rubbish in them anyways everything you guys tell me will be really helpful thankx and to those that r waiting I really wish you all the luck possible hang in there Guys.


  • 25 April 2010 - 7:19pm
    • ASN

    Hey guys, just thought Id update the thread with my situation etc.

    Seems a lot are still waiting/unsure as to what is happening. I applied in December had phone interview and assessment day in January and was offered the job around the start of Feb. Since then I had been waiting to be placed in a branch. I have only just been sorted out and start tomorrow. So took around 2 and a half months just to find me a branch! It is an Alliance and Leicester so not yet a Santander branch. I dont know anything about training yet, but hopefully the manager will tell me about that tomorrow when I start, don't think I will be any good to them without training! Anyone starting the role any time soon? We'll probably be in the same training group!


  • 25 April 2010 - 6:39pm
    • racaboo

    Hi Tina _259
    I am slightly confused now, I understood I had 5 weeks training but I believed from my interview that I would only have to go away twice on residentals, in the first 5 weeks and the rest would be training in my branch, have I got that wrong?
    I dont know if it makes any difference but I am only working part time (1.5 days a week) and I am not a grad?

    • 30 June 2010 - 11:19pm
      • triplle87

      Hi racaboo. i will b goin to milton keynes for training in a couple weeks, so just wanted to ask what to expect. is the hotel nice?? what wud we have to do?


  • 25 April 2010 - 4:51pm
    • sheff

    Hi Tina259

    Congrts on getting the PBA role. What does the AC have in store for us, do you know?!

    thanks


  • 25 April 2010 - 12:05pm
    • Tina_259

    WOW.. So many people applying for the pba graduate role!!!
    btw guys i applied for the role in januaury and only started to work at the end of march.. it takes lonnnng!! but its really good. congratz to everyone who passed the ac, its getting harder now due to small number of vacancies left i guess. when i started they were only hiring 250 so i assume they near enough got that many staff already.

    let me tell you guys though, the ac is nothing compared to what you have in stored for you! u guys all have to do an academy for 5 weeks (havent heard any1 to do anyless even if they are from a santander background) it can be anywhere, luckily for me i have mine in bank (london) but some friends of mine has thiers in bradford and milton keynes. they pay for everything including accomodation only if your going further than 2 hours or something. they also pay for your dinner, where there is a santander menu for youeach night, yo get to return home every weekend and come back the following. you have to book your own tickets but they pay you back like in 4-7 days. they pay your cab fares from hotel to ac centre. trust me they treat you well! a lot of the guy's in my academy are really happy with thier hotel (considering its a london one - you knw its gana be expensive ;))

    but the ac is much harder than you think, you have to do tests in branchabout fir safety etc they not so hard at all. but when ucome tot he ac you have to do role plays and knw exactly what to say. and believe me im finding it a little daunting now!

    anyways good luck to the rest of you guys, btw you get quartely bonus's and they
    reaaaaalyyy good, only if you work your butt off!

    if anyone's got any questions, i'll be more than happy to answers considering ive been through most of what u guys are going to go through in the next couple of weeks or months!!!

    Enjoy!!!!!!


  • 24 April 2010 - 9:44pm
    • princewmk

    Sheff thats awesome to hear that and you just boosted my confidence really about glasgow hope we get it done and get that job. by the way any tips for the AC day??? if anything let me know. thankx


  • 24 April 2010 - 9:20pm
    • sheff

    Arsenal and Sylvia24, I will let you guys know should there be any updates, would be appreciated if you guys could do the same! By the looks of it, Glasgow is in need of graduates PBA, hence everyone who has applied for glasgow/sourrounding areas are getting the AC's appointments, quick response and getting the job!


  • 24 April 2010 - 7:43pm
    • princewmk

    still noone has got back to me yet. there should be someone going on to Glasgow AC on Tuesday 27th please let me know...


  • 24 April 2010 - 5:35pm
    • B1234

    Did anyone who had an assessment day on monday 19th april or tuesday 20th april in Glasgow get a phone call on friday to advise them they were successful?


  • 24 April 2010 - 3:10pm
    • sylvia24

    Hi sheff and arsenal, I'm really fed up of waiting. The email I received from them after clearing my telephone interview said I've been successful but they will pass on my details to recruiting manager and in due course they'll contact me with the outcome of their decision. Been waiting since March 17 and I'm tired.


  • 23 April 2010 - 7:42pm
    • sheff

    Hi sylvia24 and arsenal, i think I am in the same position as you guys, I did a telephone interview for the PBA role on 15 March, and got an email on 17 March to inform me I passed the tele interview and would be going to the next stage, the Assessment Centre and that they will get back to me with the dates and locations. However, they have not replied to me. I have emailed them and called them to see what's going on, but they are insisting as soon as the dates and locations are confirmed they will get back to me.

    Is there any updates with both your applications guys?

    All the Best

    • 24 April 2010 - 8:19am
      • Arsenal

      Hi Sheff,

      I have not got any updates. I really do not know what is happening. It's really taken a while since we succeeded in the interview. Coincidentally, I did mine on same day as you i.e 15 March. It seems as if they have location priorities, I mean a place like Scotland. I think those who choose Scotland gets AC fast cos I presume there are loads of spaces up there.

      I checked on their website and realised that the application for PBA closed on the 22nd, so hopefully they might be giving us a place for the AC since I presume they must have got an estimated number to choose from, to fill the role. Or what do u think???? Any updates on your part?? Please keep us updated of any info. I will do when I get any info or if they write to me.

      All the best


  • 23 April 2010 - 7:33pm
    • mmgulzar

    Best of Luck guyz -

    I applied for corp banking programme but couldn't make thropugh after tel. interview.


  • 23 April 2010 - 12:48pm
    • princewmk

    hey you guys I though i'll thank you all for this part of chat or whatever you wanna call it but certainly helped me a lot in being where i am right now and though about joining and share the all thing all the way. I applied for a position at satander banking advisor for graduate and 3 days later i had to have that phone interview and was yesterdays morning round 10:30. that was so crazy the guy called exactly bang on time. The question were pretty similar to what you have above here but although i got prepared with a set of aswers I got caught in having to make my own answers at time and at the end the guy told me that i passed' damn nervous I was at the start i still didnt wana show my frustration and had to use everything in me for that but i did passed and cause i wanted to move to glasgow i had a phone call from glasgow AC about 45 min later on the same day i was like"damn" the lady with scot accent asking me to come to glasgow for the assesment and stuff this is schedule for next tuesday and am a lil nervous for real coz i've never been in one of those things. so I am up for the surprise and am gonna go with a lots of confindence but still need tips coz the lady say there will be a "numerical exercise" wonder what that mean. Anyone out there with tips drop it by coz i got few days left. appreciate...


  • 22 April 2010 - 9:30pm
    • racaboo

    Hello Everyone
    I have recently been given a verbal offer of employment as a PBA and I am waiting for all my checks to go through, I wanted to ask does anyone know more about the residental training venues (For some reason I dont have to attend for the full 5 weeks but will attend 2 shorter residentials ) I know where triton square is and Milton Keynes but does anyone have more information than that?
    E.G Training, accomadation etc
    Thanks


  • 20 April 2010 - 10:50pm
    • mcgarvigo

    hi folks.
    had my assessment on Monday. Went pretty good.

    Could anyone tell me where the training academies are? are there any in glasgow at all?


  • 20 April 2010 - 4:44pm
    • sylvia24

    I am waiting since March 17. Cleared telephone interview and got an email saying they will contact me in due course abt their decision but no news yet :(


  • 20 April 2010 - 12:33pm
    • c_lols

    Hey,

    I have an AC for Internal Audit tomorrow, and was wondering if anybody had already attended an AC for Internal Audit?

    If so, what happened on the day? Was there any psychometric tests? Just wondering how they are going to manage to fill up the full day

    Thanks

    • 22 April 2010 - 9:47pm
      • Tellement

      c_lols
      Cool, I didn't make it through telephone interview. My profile is on hold until they find out what people are there for the first AC.
      Is that possible that you could briefly describe your profile (years of experience, previous Audit jobs, did you do well the reasoning tests). Trying to figure out was it something I said or did that did not let me into the first AC. Probably they just don't want any non-EC people = )/

    • 20 April 2010 - 4:45pm
      • Tellement

      Deleted


  • 20 April 2010 - 10:59am
    • stb86

    I had a telephone interview for the corporate banking scheme at the start of April and they emailed me back to say i had met the requirements the week later. They said they would get back to me about an ac, but so far i've not heard anything. Is this the same for anyone else? Has any1 been invited to an ac for the corporate banking grad scheme yet?

    • 20 April 2010 - 4:16pm
      • Arsenal

      You are not alone stb86!!!!! I was also successful in my interview for the PBA role about 4 weeks ago and they said they will contact me for the AC but have not. I don't really know what is going on or what to do and cannot even contact them since they insisted from the origin that we should not contact them.

      Anyone has an idea when the next AC for PBA is holding?? or has anyone been invited to one??


  • 19 April 2010 - 9:41pm
    • triplle87

    I had my assessment centre on friday the 9th and got a call bak on the following wednesday that id been successful. just wanted to know if any 1 who had their ac the same day got through............it wud b great news to hear all 8 of us got through!!!


  • 18 April 2010 - 8:24pm
    • masnosnhoj

    Did you get a position? They did seem very keen to take on graduates, obviously not enough to take me on lol. I was thinking of applying to get a lower down position but slightly apprehensive because of how keen they are to produce good salespeople. I'm not saying it's a bad skill though, just not too sure if it's what I would like to improve on at the moment. Did you apply to any other areas of finance/banking?


  • 18 April 2010 - 7:04pm
    • rua082

    Sorry to hear that. I was told it was 3 people from the whole day (13th of April) who made it. I think only three from the am session made it and no one from pm! Plus one from am session was already a PBA at Santander and just wanted to join the grad scheme. Guess it is a bit harder then it seems.


  • 18 April 2010 - 6:18pm
    • masnosnhoj

    I didn't make it through the assessment day, bit of ashame really. Thought I was a good enough candidate but didn't make the grade I guess, will get some feedback tomorrow. I think it's because I wasn't very strong in the sales and target hitting department! That was the question they kept asking over and over in the interview. I also know out if the six people in our group three didn't make it so might have been we gave a bad presentation or something.
    Oh well may apply for a lower down role or just start another process all over, :)

    good luck everybody!


  • 18 April 2010 - 6:08pm
    • rua082

    Guys thanks for all the help! This forum has been very helpful. I wish you all the best in your job hunt!!!


  • 16 April 2010 - 7:39pm
    • Grace87

    Hey guys. Thought I should share my experience of the telephone interview as I used the comments on here to help me prepare! (Thanks :))

    Had my interview today at 4pm, was very relaxed and informal. They start by just confirming some of the details on your application form and then ask you 1) Why you want to work for Santander and 2) Why the Personal Banking Advisor role.

    The second part of the interview is competency based, the questions put to me were 3) Describe a time you have exceeded a customers expectations 4) Describe a time you worked in a team and 5) Describe a time you remained positive through a challenge (or questions along those lines!). They prompt you to give more info, asking what you learnt, what the outcome was, what you could have done differently etc.

    The only thing I found off putting was that after you have said your piece there is a period of silence as the interviewer types your responses!! I'm the sort of person who fills nervous silences so was probably jabbering in the interviewers ear a bit lol :)

    Fingers crossed, should know if I've made it through in a week :)

    Good luck to everybody else!


  • 14 April 2010 - 11:49pm
    • masnosnhoj

    Hey all,

    I would say the Santander AC day wasn't to bad apart from a few questions at the end after the presentation but even then if you have read any of the information above you should be fine.

    It is a very relaxed day and yes I would say they are trying to employ as many graduates as possible like rua082 said so hopefully all things coming my way will be positive :).

    The only thing they really go on about is sales and targets then more sales and targets and more!! and how you would hit them. I would love the chance to work for them but guess i will have to wait till the end of the week for an answer!

    Hope this helps

    PS. I think there is lots of room for advancing and career progression just have to work hard and hit your targets.


  • 14 April 2010 - 11:04pm
    • rua082

    Same as Kal87.

    If I’m honest, the AC centre is very easy. I have been through AC centers for internships that have been a lot harder so no need to stress about it.

    They seem very keen to get graduates on board. I am hoping to get the job but seeing some of the other applicants does make you wonder. Not to sound bad or anything but it seems as if they take on anyone. Good luck to you all!

    Btw if anyone who had interviews on the 13th gets a call please do let us know!!!


  • 14 April 2010 - 10:19pm
    • kal87

    Hey, i had my ac yestday, its as exactly as describesd above, interview, followed by group excercise and presentation.

    interview was competency based, why santander, why pba, example of a time when you worked towards targets. the group excercise was a case stdudy, you prioritise 3 important points you think need to be addressed, then as a group you decide 3important points which you then present as a group, finally the assessors ask you question on the presentation.

    They said they will let us know by the end of the week or early next week of the outcome. I have not heard anything yet, they said if we passed the ac then they would call us, but if we didnt progress they would email.

    Hope it helps


  • 14 April 2010 - 8:01pm
    • heer

    Those of you who had youre AC how did it go?have you heard back from santander?What questions did they ask you?how long does it take for them to reply back after the AC?


  • 14 April 2010 - 7:05pm
    • Arsenal

    Can anyone help me please??

    Does anyone have an idea of when the next assessment centre for the PBA role is?? And those who attended the one yesterday 13th, how did it go?

    Please Masnosnhoj, kal87 and ruao82, please help with feedback and any useful information.

    thanks


  • 13 April 2010 - 7:46am
    • masnosnhoj

    Mines at 1:30 aswel may see you later!


  • 13 April 2010 - 12:56am
    • kal87

    mine is at 1.30 im afraid


  • 12 April 2010 - 10:51pm
    • kal87

    yes mine is at trinton square

    • 13 April 2010 - 12:05am
      • rua082

      9:30? If so I guess I shall see you there, any clues on who to look for or you prefer to remain anonymous? Good luck!


  • 12 April 2010 - 4:37am
    • rua082

    Guys do you get to pick the location of your 5 week training or is it just what they offer? Do they really just take most people that make the AC and does anyone know how many vacancies they have left for the post???


  • 11 April 2010 - 9:28pm
    • kal87

    hi everyone, all the comments have been really helpful, but i still feel really nervous about my AC which is on the 13th April in london. I really want the PBA role as ive been trying to get into a grad scheme for two years now and have had no luck. please can someone advise me of the questions that they will ask in the competency interview and what i should learn and also the group excercise, some say it will be group presentation and some say it will be a role play, any help and advise would be much appriciated, thanx

    • 12 April 2010 - 4:33am
      • rua082

      Is your AC at Triton square?


  • 8 April 2010 - 9:22pm
    • mmgulzar

    Hi

    Just had mine today - more or less the same questions. lets see what happnes next. they said they will get back within a week.
    fingers xxxxxxxxx :)


  • 7 April 2010 - 2:47pm
    • Noggvfdh

    Thanks alot AristidisC i didnt expect anyone to respond. Hope you got thru to the AC mate


  • 7 April 2010 - 10:07am
    • AristidisC

    Hey,
    I had a corporate banking one. They ask competency questions (teamwork, time you had to push yourself, what would you change, customer service etc), and then some questions to assess your knowledge of the division you are applying for (why corporate banking, what is corporate banking, santander's strengths and weaknesses in this field etc).
    Hope this helps!
    Best,
    A.


  • 7 April 2010 - 1:47am
    • Noggvfdh

    Hi,

    I was wondering if anyone has had a telepne interview for the corporate banking role? If so what type of questions were asked? are they similiar to the ones posted above? Any help would be very helpful. Thanks!!!


  • 2 April 2010 - 12:46pm
    • Tina_259

    no ac is everywhere. can be london but you get to choose. they give you a link showing all AC taking place and you choose which one you would like to attend. i went to the one in regent parks in london. they last for about 3 hours.


  • 31 March 2010 - 5:00pm
    • Arsenal

    Hi all,

    I Just had my telephone interview for the PBA role and passed. I have just been sent an email saying they will let me know the details of the next stage, which is the assessment centre. Is anyone in the same situation??? Is anyone going to an Assessment Centre soon? Or has anyone been informed of the next assessment centre day??

    Please; Thanks


  • 28 March 2010 - 12:04pm
    • heer

    hey tina is the academy in bradford only? or is it in london as well?


  • 27 March 2010 - 7:56pm
    • Tina_259

    awww TZ your so sweet, thanks to you as well! good luck with your academy in bradford! at least you'll have s_s89!!!


  • 26 March 2010 - 9:23pm
    • masnosnhoj

    Wow yours was really short, i was on the phone for about 45mins lol. i applied around the start of feb so has taken about 1.5 months to get to the telephone interview. They sent me a letter the next day after the telephone interview and invited me to the next round i chose london because its only 30mins away the other chose was two options in Glasgow. i can't remember the dates but where around the end of april.

    Hope this helps, i really want this job!! Been trying so hard to get a job since i graduated in june!

    Sam Johnson


  • 25 March 2010 - 1:55pm
    • TZ

    PS.

    I'd like to thank everyone who helped with their insights, namely Tina_259, s_s87 and Jaxx!


  • 25 March 2010 - 1:53pm
    • TZ

    hello everyone,

    just thought i might share my experiences on how i was able to secure a job, as a personal banking advisor (PBA), with Santander.

    The application is very simple and straightforward. They just ask for the usual details and you do some test to check about how you fit in. Just make sure at this stage you are aware of the role and just tailor the responses to how it fits best to the role in questions.

    The second stage was the tele interview. At this stage, just learn the competencies and practice them as thoroughly as you can. One advise that i was given was, say what the situation was, what you did, how you did it and then the outcome. ALWAYS REMEMBER HOW YOU DID IT! Otherwise, be confident, smile (yes even in a tele interview, helps a lot!) and listen to the questions. I am not going to list the questions, as its already been done on this forum.

    The second stage was the AC. I had to be part of the group exercise, give a group presentation, a written exercise and an interview.
    In the interview, the questions were all competency based and motivational, ie why santander and why the role. The competency interview questions at the ac, involved around customer service, meeting targets and teamwork.

    For the written exercise we had to come up with priorities to discuss with the area manager, which would help the branch become profitable. You then discuss this with the group afterwards and then as a group you give the presentation on the three areas that you as a group have discussed.
    During the group exercise, smile, listen to others, except their viewpoint and then challenge it if you have a different opinion and try and take the lead. Always, volunteer. so for example someone had to keep track of the time and i without any hesitation volunteered. I also kept the group in focus to our goals, when we were discussing one point too much or diverging away from the topic. So these small things make a big difference.

    After that i was given the offer.

    The whole process took approximately 2 months from the online form to my contract being sent to me.

    Good luck to every one, hope this helps!

    • 27 March 2010 - 3:46pm
      • heer

      hey thanks for all the info....did they ask you any questions based on ure cv? what other questions did they ask you during youre face to face interview...any help will be appreciated..thanks


  • 25 March 2010 - 1:52pm
    • TZ

    hello everyone,

    just thought i might share my experiences on how i was able to secure a job, as a personal banking advisor (PBA), with Santander.

    The application is very simple and straightforward. They just ask for the usual details and you do some test to check about how you fit in. Just make sure at this stage you are aware of the role and just tailor the responses to how it fits best to the role in questions.

    The second stage was the tele interview. At this stage, just learn the competencies and practice them as thoroughly as you can. One advise that i was given was, say what the situation was, what you did, how you did it and then the outcome. ALWAYS REMEMBER HOW YOU DID IT! Otherwise, be confident, smile (yes even in a tele interview, helps a lot!) and listen to the questions. I am not going to list the questions, as its already been done on this forum.

    The second stage was the AC. I had to be part of the group exercise, give a group presentation, a written exercise and an interview.
    In the interview, the questions were all competency based and motivational, ie why santander and why the role. The competency interview questions at the ac, involved around customer service, meeting targets and teamwork.

    For the written exercise we had to come up with priorities to discuss with the area manager, which would help the branch become profitable. You then discuss this with the group afterwards and then as a group you give the presentation on the three areas that you as a group have discussed.
    During the group exercise, smile, listen to others, except their viewpoint and then challenge it if you have a different opinion and try and take the lead. Always, volunteer. so for example someone had to keep track of the time and i without any hesitation volunteered. I also kept the group in focus to our goals, when we were discussing one point too much or diverging away from the topic. So these small things make a big difference.

    After that i was given the offer.

    The whole process took approximately 2 months from the online form to my contract being sent to me.

    Good luck to every one, hope this helps!


  • 25 March 2010 - 12:46pm
    • masnosnhoj

    Just had my telephone interview on tuesday and now have an assessment stage on the 13th april! woohoo.

    questions where exactly as described on this forum thanks for all the help guys!

    • 25 March 2010 - 2:33pm
      • Arsenal

      Hi Masnosnhoj,

      Congratulations on making it to the assessment centre. Did they call or wrote to you reference the 13 of April. How long did it take after the telephone interview for them to let you know you will be having the assessment centre? And please how long has the whole process taken you? THANKS

    • 25 March 2010 - 2:32pm
      • Arsenal

      Hi Masnosnhoj,

      Congratulations on making it to the assessment centre. Did they call or wrote to you reference the 13 of April. How long did it take after the telephone interview for them to let you know you will be having the assessment centre? And please how long has the whole process taken you? THANKS


  • 18 March 2010 - 12:42pm
    • sylvia24

    Notts_6balls

    OMG how did you answer that?? What role you applied for?


  • 18 March 2010 - 12:29pm
    • rifs78

    Hi all,

    Great info from everyone here, thanks very much. Im interested in applying for a position with Santander but before i do I want to know:

    1. How are they as an employer?

    2. Do they treat their staff with respect?

    I would love to hear from any employees of santander and their experiences either good or bad.

    many thanks

    regards


  • 18 March 2010 - 11:23am
    • notts_6balls

    just had my telephone interview and was given a nasty question at the end. Give an example of a time when you hade to manage data of high security and had to be absolutely accurate......

    Just thought id let you guys have a better chance then i did!!


  • 18 March 2010 - 8:47am
    • sylvia24

    I did my PI yesterday for the role of Telephone Business Development Manager and the interview lasted for roughly 13 minutes and in 3 minutes I got an email saying I have been successful in this stage but my details will be passed on to the recruitment manager for shortlisting and will let me know about the outcome of their decision. What does that mean? Also does getting a positive reply within 5 minutes of the interview a good sign??

    • 24 March 2010 - 1:37pm
      • rifs78

      Hi sylvia24

      just wondering what kind of questions did they ask you? ( are they the same say above?) ive got mine on the 30th and will last 20 mins

      • 26 March 2010 - 9:11am
        • sylvia24

        Hi rifs78,

        It was pretty straight forward. It only lasted 12 minutes.

        1.Tell me a time when you lead a team
        2.Tell me a time when you provided excellent customer service
        3. Tell me a time where you sold something over the phone

        Thats it, really. All the best


  • 18 March 2010 - 8:47am
    • sylvia24

    I did my PI yesterday for the reole of Telephone Business Development Manager and the interview lasted for roughly 13 minutes and in 3 minutes I got an email saying I have been successful in this stage but my details will be passed on to the recruitment manager for shortlisting and will let me know about the outcome of their decision. What does that mean? Also does getting a positive reply within 5 minutes of the interview a good sign??


  • 17 March 2010 - 6:44pm
    • Dee123

    Hi all,

    All the comments have been very useful but has anyone applied for the corporate banking graduate scheme?


  • 17 March 2010 - 4:17pm
    • sylvia24

    I was successful but the email said my details will be passed on for shortlisting to recruiting manager. What does that mean


  • 17 March 2010 - 10:47am
    • oaneilr1uk

    I didn't pass. I thought that it went quite well so I'm a little disappointed especially as I know that not everything that I said was typed in by the girl that was asking the questions. Oh well I've got an interview with Enterprise tomorrow, then an assessment centre for KPMG and then one for McDonalds. Fingers crossed. Good luck to the rest of you.


  • 16 March 2010 - 9:23pm
    • Tellement

    everex,
    It went ok and the questions are standard. Thought I am really nervous about the outcome. I really wish I should have been born English, dammit..
    I have previous experience in internal audit, but hell I sucked this morning. Very sad.


  • 16 March 2010 - 8:37pm
    • oaneilr1uk

    I had the telephone interview today. It was a little odd having an interview from someone reading from a computer in monotone, and typing everything that I said. This was very different to my other experiences. I didn't really like it as it was so unnatural.

    It was all competency based with a couple of questions at the start agreeing to credit checks and whether I could provide evidence that I could work in the UK.

    I can't remember the exact questions but they where things like. (not in order)
    1) Describe a time when you gave excellent customer service.
    2) Describe a time when you worked in a team.
    3) Describe a time when you had to change someones mind.
    4) Describe a time when you've had to motivate yourself.
    5) Why Santander?
    6) Why Personal Banking Advisor?
    7) What are your goals?

    Then I was asked if I had any questions. The whole thing lasted around 40 mins. and I was told I should here back from them within a week. (I think it was within but might of been in a week)

    Hope this helps people. Richard


  • 16 March 2010 - 8:03pm
    • everex

    Tellement, how did the interview go? was it the same standard questions mentioned above? hope you did well!


  • 16 March 2010 - 12:04am
    • Tellement

    everex,
    The questions mentioned here are standard ones, they apply to all roles. But we'll see very soon.


  • 11 March 2010 - 6:55pm
    • Tina_259

    i applied on january 3rd for this role. ive done everything and now waiting on vetting. and its march! more than 2 months ago!!!!
    people this whole process takes agessss! dont stress over it. they take really long just to sort you out!

    good luck to those who have upcoming interviews!!!


  • 11 March 2010 - 4:57pm
    • NorthernAngel

    Iv been waiting nearly two weeks now for my telephone interview to be arranged :( does anyone know how long they usually take to get in touch?


  • 11 March 2010 - 2:19pm
    • Michelle Jones

    Well ive had it. I dont think i did very well at all!!!!! I just went to pieces at one of questions explain how you deaalt with a difficult customer so i said.Then she asked how did i maintain the customers loyality i just went to pieces, oh well another one on monday with hsbos


  • 11 March 2010 - 1:29pm
    • Michelle Jones

    Ive got my telephone interview in half an hour OMG!!!!!!!!!!!!


  • 11 March 2010 - 1:27pm
    • Michelle Jones

    Ive got my telephone intervie in half an hour OMG!!!!!!!!!!!!


  • 11 March 2010 - 3:23am
    • Tellement

    Ok, so Gomezman, 888 and everex are doing internal audit. And so do I.

    When is your phone interview? Mine is on the 16th of March. I did real bad on reasoning tests, especially Math, so very happy to get to this stage.

    I think questions should be fairly similar to ones already mentioned.

    • 13 March 2010 - 12:30pm
      • everex

      I've got my telephone interview next week friday.

      I think the questions might be slightly different due to the differences in the roles.


  • 10 March 2010 - 3:12pm
    • nikkik12

    Thanks for the help!


  • 10 March 2010 - 2:44pm
    • Welshy

    not really, although it's always handy to know as much as poss

    The questions are more about you and your past experience rather than what you know about Santander.


  • 10 March 2010 - 2:16pm
    • Welshy

    Michelle/nikki/anybody else too....

    Dont worry i was really nervous too...it was my first telephone interview, but its really relaxed and not to scary.

    There is nothing to do with math, i was worried bout that too, so happy days with regards to that.

    Here's some of the stuff they asked me

    Why do want to work for Abbey
    tell about a time you had to change something to meet a target
    tell me a time you had to work in a team
    tell me about a time whe you had to provide excellent customer service.

    goood luck

    • 10 March 2010 - 2:41pm
      • Michelle Jones

      thanks for the advice, tell me do you have to do an research on Santander?


  • 10 March 2010 - 1:46pm
    • Michelle Jones

    I got my telephone interview tomoro at 2 am really nervous have never done one before, trying to get prepared but dunno how much to prepare? Do you need calculator do they test you on nyour math ability


  • 10 March 2010 - 12:59pm
    • Welshy

    Hello, i had my tel interview on Feb 23rd, and they told me it would take up to a week to get back to me....by the following morning I had an email saying i was successful and an invitation to the AC. Tel interview was very relaxed, the lady put me right at ease.

    haven't been able to get time off work to get to the AC till next week, which is a bit annoying because im guessing the spaces are filling up....so fingers crossed.

    Have you had the tel interview yet? good luck!

    • 10 March 2010 - 1:08pm
      • heer

      had mine yesterday....still waiting for my reply....goodluck for youre ac.......


  • 10 March 2010 - 12:52pm
    • heer

    hey welshy...when did you have youre telephone interview? how long did they take to get back to you?


  • 10 March 2010 - 12:25pm
    • Welshy

    Hey Guys

    Thanks for all these comments, muchos help!

    I had my telephone interview which included the above qustions, and i have now got to go to the AC on Tuesday 16th March, on the afternoon session in Milton Keynes.

    Is anyone else going on the AC day?

    Does anyone know what types of 'interesting facts' people gave when asked that quiestion at the assessment centre, was just trying to get an idea of the types of things people were going to say....

    SCARY!!

    Cheers all


  • 8 March 2010 - 6:57pm
    • everex

    hi all,

    I have a telephone interview coming up for the Internal Audit position.

    any ideas on what sort of competency-based questions their gonna ask?

    any tips on how to prepare for the interview would be much appreciated! :)


  • 8 March 2010 - 2:13pm
    • [email protected]

    I need information on Santander AC at their office in Milton Keynes last week pls


  • 8 March 2010 - 1:18pm
    • frappucinostar

    How long does it generally take for them to get back to you after an AC? It's been a week for me, had mine in Milton Keynes..


  • 5 March 2010 - 9:56pm
    • TeenyGini

    In my interview I got asked:

    Detailed account of previous experience.

    In my previous role how did I increase sales on a slow day and I haven't made target yet.

    How would I go about doing this in a Santander branch.

    Previous experience working to targets. Individual and team.

    Experience working in a team, what was my input towards our target, how did our team work effect the outcome etc.

    How much experience in sales.

    At the beginning of the interview he said he may or may not do the roleplay at the end and not to take it as a bad thing if I don't. He didn't do it but did let me look over the sheet and think up some questions that I would have asked him if we had been doing it.

    The role play I had was - I worked at a gym (Gym A) and Gym A has a rival (Gym B) and someone (interviewer) comes in and you have to try and get him to join.

    Gym A has a few levels of membership and Gym B has a very basic "single" or "family".
    So you have to try and get him to buy Gym A's gold membership. Obv interviewer will say things like "Well why can't I get Silver, it's cheaper?" Etc. BUT. The main thing my interviewer was looking that I ask him was - "WHAT HOURS DO YOU WORK?" Because silver memberships hours would be useless and so that's the reason Gold would be needed.

    Hope this helps!


  • 5 March 2010 - 9:41pm
    • TeenyGini

    Damn, meant 25th of Feb Hahahaha!

    I live near Fraserburgh and that is at the tip of the right hand sticky out bit of Scotland! Lol.

    I applied for the Personal Banking Advisor! The interview went really really well and today I had a call asking me to come in next Wednesday for a 2nd interview. The guy that interviewed me mentioned they would do this if there were two candidates they liked and wanted to make sure which of them are better for the part! I'm not a graduate, I only managed a semester at Uni before I got bored but I have experience in a job that is a similar environment so that is helping me right now.

    So I'm rather nervous :)


  • 4 March 2010 - 10:56pm
    • businessman

    i emailed them, they said my telephone interview would be very soon. but someone also said they give less priority to current undergraduates which i am.


  • 4 March 2010 - 3:41pm
    • danielc7

    lol ah rite,just me being impatient then,cheers people


  • 4 March 2010 - 2:59pm
    • heer

    maybe you should call them...


  • 4 March 2010 - 2:50pm
    • businessman

    mate i been waitin for my telephone interview since january lol


  • 4 March 2010 - 2:06pm
    • heer

    no the vacancies havent been filled.there are just taking long as they have many applicants.many people were sent an email about a telephone interview but were contacted after a month.


  • 4 March 2010 - 1:40pm
    • danielc7

    Hi, does anyone know if all the vacancies for the Personal Banking Advisor role have been filled?
    I received an email on 9th February stating that I would be contacted by email about a telephone interview but am yet to hear from them,has anyone else had this problem?

    Thanks
    Daniel


  • 4 March 2010 - 10:55am
    • smaddula

    Hi, I have applied for a Collections Advisor role at Santander. I am through with the telephone interview and they invited me for the final assessment.

    Can someone help me with the interview preparation specifically with the Group Exercise and Role Play.

    I am nearly nervous about it and would appreciate any help.

    Thanks


  • 4 March 2010 - 8:52am
    • businessman

    nope etta, only british students can apply and also people with indefinete right to stay.

    • 5 March 2010 - 9:47am
      • Etta

      Ok, thanks.


  • 3 March 2010 - 11:57pm
    • 888

    hi guys, I have an interview of internal audit comming up and would appreciate any help. thanks!


  • 3 March 2010 - 5:54pm
    • Etta

    Does anybody know if non citizens of the country can apply? I mean if you have a student visa, will you be eligible to apply for Santander graduate position?


  • 3 March 2010 - 2:21pm
    • NorthernAngel

    Does anybody know if you can apply for two seperate roles? Iv applied for the graduate personal banking advisor role & awaiting my telephone interview, but i'v got a feeling a lot of the places have already been filled. So i'd quite like to apply for internal audit as well while its still open, i wonder if this would be allowed, maybe i could use a different email address hmmm. Has anybody else applied for two?


  • 2 March 2010 - 4:45pm
    • ck2010

    ive aplied for a branch role altho i am a graduate but the role isnt a graduate programme. it was for personal banking advisor in branch. wat role did u apply for teenygini?!
    my interview on the phone was last thursday think im being impatient, i hope they dont just do what northernangel said and fob me off as companies seem to prefer to recruit internally dont they...


  • 2 March 2010 - 9:34am
    • shel

    HEY EVERY1... ive applied for a customer service advisor role with santander, ive dne my telephone interview and they emailed me back sayin i was successful,but they havnt mentioned anything about the ac yet....bit confused cuz i thought if ur successful in the telephone interview they invite u to the ac.
    nyway jst wondering if any1 is in the same stage as me?????

    I also wanted to know what the ac is like??
    i would realy appreciate it if ny1 coud give me some advice thanks : )

    congrats to those who got the job : )
    n good luck every1 that are nearly der lol .

    • 10 March 2010 - 1:27pm
      • nikkik12

      Hey Shel, I have my telephone interview for a customer service advisor role with santander, what questions did they ask you? Have you heard back from them yet, about the next stage of the recruitment process?

      Thank you

      • 11 March 2010 - 11:15am
        • shel

        Hey NIKKIK12
        which branch have you applied for?
        Telephone interview wasnt too bad,quite relaxed actualy
        the qs i got asked were:
        previos experince,
        describe time when you gave out good customer service,
        describe a time when you dealt with a difficult customer,
        your strenght and weakness,
        a time when you didnt meet a target and a time when you did..
        u jst have to give dem good exapmles and show that u can deal with them kind of situations
        they also ask what the out come was and what you learnt from it ect
        id advise you to write a few notes of possible answers keep a cv near cuz u can always pic some out from der
        but nywy gd luck hope diz helps : )
        n dey let me knw da next mornin dat i was succesfull and told me ive bn short listed.
        but im still watin to here from dem about da nxt stage ...

        • 11 March 2010 - 7:46pm
          • nikkik12

          Hey Shel, I have applied for the llandudno branch. Thanks for the help I really appreciate and finders crossed you get the job.


  • 2 March 2010 - 9:31am
    • businessman

    lol wow u must live far far away in the middle of no where as you guys have a 35th of feb lol.


  • 1 March 2010 - 9:23pm
    • TeenyGini

    I had the same thing as ck2010. Had the PI Thursday 35th of Feb, got the e-mail on the Friday. They phoned me today and asked me to go into the branch tomorrow for a meeting. I think mine is going through faster because I live in the middle of no-where so not many people are applying. So here is hoping!


  • 1 March 2010 - 1:13pm
    • businessman

    ah ok, well good luck with this application.


  • 1 March 2010 - 12:40pm
    • NorthernAngel

    Newcastle, im a graduate with a degree in business & finance. Just working in retail at the moment but only part time so really wanting something full time.


  • 28 February 2010 - 10:41pm
    • businessman

    thanks, whats ur position then? u a current undergraduate or a graduate? wer u from?


  • 28 February 2010 - 6:35pm
    • NorthernAngel

    No it said that about current undergraduates cos most of them wouldnt be able to start until summer so there would be no hurry for the telephone interviews. But if you've stated that you can start March it should be fine i'd think :) I'l keep you updated if i hear anything about my telephone interview.


  • 27 February 2010 - 7:29pm
    • gomezman

    Did anyone have an interview for Internal Audit Graduate Program ?

    I see that the interviews described here, are for different programs, not Internal Audit, thats why I ask. Thank you for any tips, as I have to face it soon, thanks!


  • 27 February 2010 - 1:06pm
    • businessman

    over a month lol. yeh i am a current undergraduate, i finish officially in may. but i finish my class end of march so i am available to work from april. Do you think current undergraduates are unlikely to secure the job? if so, i should just give up now really.


  • 26 February 2010 - 10:56pm
    • NorthernAngel

    How long have u been waiting for your telephone interview? Its probably just down to so many people applying, the email also says current undergraduate students will not be high priority. Im a graduate & in need of a job so hope it doesnt take too long :(


  • 26 February 2010 - 5:59pm
    • businessman

    still waitin for my telephone interview :(

    maybe i should make a complaint lol.


  • 26 February 2010 - 4:18pm
    • NorthernAngel

    Sounds like a lot of people are applying for these positions :S I applied yesterday & today I received an email to say I will be given a telephone interview but they will contact me soon to arrange it.

    Ck2010....I've had a telephone interview with santander before but just for a normal branch role (not graduate) and thats exactly what happened to me....i was shortlisted after the telephone interview and was told the branch manager would call me to arrange an interview....later i received an email saying they would not be progressing with my application further as the position had been filled. However it may not be the same with graduate roles :) fingers crossed for us all. How was your telephone interview? Was it just the usual competency based questions?


  • 26 February 2010 - 12:41pm
    • TZ

    i am still waiting to hear from them! :( hoping they get back to me today.

    hows your progress going?


  • 26 February 2010 - 12:28pm
    • Tina_259

    yeah same as s_s87 it could also be what TZ has just said. hey TZ have u heard anything yet? have u chosen your branch?


  • 25 February 2010 - 3:59pm
    • s_s87

    hey ck2010, after doing my telephone interview i received an email saying that I had passed and that i was invited to the assessment centre..which they would send further details about with regards to choosing the date and time that suits me...


  • 25 February 2010 - 3:57pm
    • TZ

    hmm they seemed to have changed the process due to increase in the number of people applying. i dont think its much to worry about. just a generic email.


  • 25 February 2010 - 3:48pm
    • ck2010

    hey guys and girls,

    ive just had a telephone interview for personal banking adviser, it went well and he told me id been successful on the phone and that id soon recieve some info via email. but wen i got the email it said the telephone interview was successful and my details would be passed on for shortlisting.... has anyone had the same thing?! i thought if u were successful in the telephone interview you went straight throught to the assessment centre by reading wat everyones put on here and now im confused!! wat happened with all of you?

    • 12 July 2010 - 12:55pm
      • carlotta

      HI CK2010
      I had my telephone interview on 6/7/2010 and went throught the same thing,,,they said i would have to wait for 2 weeks for the next stage... got the email rightafter to say i passed phone one...waiting and waiting and researching whilst waiting...

    • 17 March 2010 - 4:13pm
      • sylvia24

      I am on the same boat. I cleared my PI today but got the same email as you. Just wondering of you have any update.

      Thanks
      Sylvia


  • 25 February 2010 - 12:31pm
    • Jaxx

    I'm sure someone else can process your application if you have chosen your branch already. Either way, you can relaaaax! I'm hoping its Triton Square! Milton Keynes is faaaaaar compared to Triton Square, for me anyway.


  • 25 February 2010 - 12:07pm
    • Tina_259

    lucky you! man my lady is on annual leave till the 8th of march, gana have to wait for her to come back i think :(

    i asked the manager about the academy AGAIN lol he said its either milton keynes or triton square whcih is in regents park. so its one of them. not glasgow or northern ireland lol. so i guess either one is ok!


  • 25 February 2010 - 11:52am
    • Jaxx

    Thanks Tina :D Within the welcome pack they sent me, it mentioned that the Academy takes place in one of their Learning Venues (did not specify which one though). It also says learning begins from the first day like getting to know your branch, colleagues etc I guess I'll find out more once I officially start, they gona give me an Academy Guide as well so that should provide the full details!


  • 25 February 2010 - 7:52am
    • Tina_259

    awww im so happy for you jaxx, rk must be so happy! did they tell you nething more bout the academy?


  • 24 February 2010 - 2:12pm
    • businessman

    wow 21600 is more than the stated 17k-20k.


  • 24 February 2010 - 12:35pm
    • TZ

    hey jaxx, thats awesome!! lol now at least you can relax for the next couple of weeks!! wow seems like it took you a month to get sorted, so i guess it best i dont worry to much atm! hehe. well done!


  • 24 February 2010 - 12:14pm
    • Jaxx

    My contract came through! Wooo! Along with this huge file/booklet to read lol I start on the 8th of March TZ. Salary for me is £21,600 Tina!


  • 24 February 2010 - 10:44am
    • Tina_259

    has anyone been told about thier salary yet?


  • 23 February 2010 - 7:09pm
    • castro69

    i have been invited for telephone interview with HSBC for sales advisory position, wondering if anyone has had a similar interview with the same bank as its supposed to be comptency based. Wondering what questions they would ask....thanks


  • 23 February 2010 - 5:35pm
    • Tina_259

    im still waiting i have a meeting with a branchmanager this thursday.


  • 23 February 2010 - 1:32pm
    • TZ

    so has anyone started their work with santander? or are everyone waiting for their branches?


  • 19 February 2010 - 1:01pm
    • heer

    hey guys.i have applied for the role of personal banking advisor and i was told that i will have a telephone interview....however they havent emailed me back for nearly three weeks now so does that mean i have been rejected???


  • 19 February 2010 - 1:00pm
    • heer

    hey guys.i have applied for the role of personal banking advisor and i was told that i will have a telephone interview....however they havent emailed me back for nearly three weeks now so does that mean i have been rejected???


  • 19 February 2010 - 12:52pm
    • Tina_259

    yh i duno.. still decieding myself lol.. suhd i be safe and take the one wiv one bus ride? or shud i go wiv the one in swiss cottage with the tube journey?


  • 19 February 2010 - 12:37pm
    • TZ

    wow they are all good! guess go for the one that is close to you


  • 19 February 2010 - 12:36pm
    • TZ

    wow they are all good! guess go for the one that is close to you


  • 19 February 2010 - 12:23pm
    • Tina_259

    6 very close to me which is good cos one is only a 20 min buss ride away.. lol swiis cottage, muswell hill, finchley, neasdon, harlesdon, crouch end but dont knw which one to choose from? any suggestions guys?


  • 18 February 2010 - 12:23pm
    • s_s87

    hey tina_259..what locations did they give u??


  • 18 February 2010 - 11:13am
    • Tina_259

    got a call have to choose between 6 locations! anyone else?


  • 16 February 2010 - 5:05pm
    • Tina_259

    can you guys pass me there numberif thats ok, i forgot to ask them. i shud have accepted the ealing one :( didnt knw it was the limited lol we mite be waiting a long time than :(

    i hope they call me soon.. did they call you TZ?


  • 16 February 2010 - 11:30am
    • Jaxx

    I remember when she first called me (like 9am in the morning) she offered me two branches, Swiss Cottage and Notting Hill Gate. I remember she told me that those two branches are available at the moment. I was half asleep so I had no idea where they were even though they both are 30-40mins away from me house. So I told her I'll research and call her back, it was an 01 number. So I did my research and chose Notting Hill Gate.

    When I called back, I asked again if there were any branches in Canary Wharf or the City seeing as I wanted to work there. She told me internal candidates get priority first due to their recruitment policy and most likely these branches have been taken already. The two available is the ones she mentioned. She then said if I do not chose a branch today then I may need to wait another week or two before any other branches (if any) become available! Also these branches cannot be hold for me seeing as other candidates maybe interested.

    I asked my friends and family and they said to accept one immediately seeing as right now because of the crisis, if these were offered to anyone else they would jump and take it. I remember during my AC, there were candidates that came from all the way from Manchester, Leeds and even Edinburgh more than willing to work ANYWHERE in London. Based on that, I would advice you guys to accept a branch (obviously meeting your location needs) once offered otherwise you may have to wait a while!


  • 16 February 2010 - 10:50am
    • Icewise

    Do any of you have any idea what vetting checks they do?


  • 16 February 2010 - 9:19am
    • TZ

    lol....yea think so too! its strange that we didnt even receive and email. i asked for their number and they gave me a mobile number, which was a bit weird tbh!

    but she did say i should hear back by fri so will wait till then and then give them a call.

    to everyone else:

    did you receive an email? and how long does it take for them to find you a branch?

    thanks


  • 16 February 2010 - 8:50am
    • Tina_259

    hey u werent at the regents park west one? oh strange.. no i havent receieved a call since friday either :( we probabaly gana get it together again lol..

    i cnt pick up my phone which is so annoying cos im at work so iw ont even knw if they are calling or not! let me knw if they call you..

    i wanted something in london as well but readin my application form it says mid west etc and london so i was a bit confused when she started ofering me places in eastbourne! the london based one she offered was ealing and lewisham but i said maybe to ealing one and she said she was gana call me back? but no sign of her. so its alittle worrying isnt it. lol sometimes i think it was a prank cos i havent even recieved an email :(


  • 15 February 2010 - 9:50pm
    • TZ

    hey tina..pm 'd you! btw i at my ac i had more then one girl! :s hmm seems like we went to two diff AC's!

    i havent even received one call from them since Fri! when did you get the second call? i am mainly looking for a branch in london only. which branch did they offer you initially??


  • 15 February 2010 - 9:01pm
    • Tina_259

    it'll be so kewl if we all were at the same academy! we have to stay there so its nice to knw you've already got a few wiki buddies there :)


  • 15 February 2010 - 8:57pm
    • Tina_259

    yeaaaah im always right :)

    i havent been given a location yet, have you TZ? is aid maybe to one branch and she said she's gana call me back but hasnt called me since than :( ive been at work as well so i cant even pick up! they call wiv private number as well which is so annoying cos u cant call back :(

    asn when did they give you a location?

    oh and who were u that day at the AC TZ? you obviously knew who i was :( considering i was the only girl .. who were you?

    BTW i got a job offer for enterprise as well, dont knw which one to take now :(


  • 15 February 2010 - 8:49pm
    • TZ

    i think whoever goes to the AC gets selected!

    guess tina was right!

    i think too, the academy will be in milton keynes!


  • 15 February 2010 - 8:05pm
    • ASN

    Good to see a few of us will be starting soon. I think they have found me a branch as well and the lady is just doing the checks etc now. I get the feeling she is really trying to rush it along because as Jaxx said they need to fill the academy on the 15th March. I think we will all be at the same one! Got a feeling the academy might be in Milton Keynes as thats where the head office is!


  • 15 February 2010 - 9:42am
    • s_s87

    Moniuuk: yup only used their website....that provided quite alot of info!!


  • 15 February 2010 - 9:09am
    • molniiuk

    Did you guys only do your research on Santander from their web site? Any other good sources? Cheers everybody!


  • 14 February 2010 - 4:51pm
    • Jaxx

    I'm not sure where the Academy is located, hopefully its in London so I can stay home! I'm just waiting for my contract so I can accept officially and give my notice! :D


  • 14 February 2010 - 1:21pm
    • businessman

    im still waiting for an invitation to the bloody telephone interview :( congratulations to the guys who got the job.


  • 14 February 2010 - 11:07am
    • s_s87

    same here...Thanks to everyone!! If anyone needs any help feel free to send me a message!!

    • 18 February 2010 - 10:28pm
      • shel

      hi..thght il ask you as your online lol
      ive applied for a customer service advisor role with santander
      ive dne my telephone interview and they email me back today that i was successful,but they havnt mentioned anything about the ac yet
      but hopefully they should. lol
      and i was just wondering how the ac is like,i would realy appreciate it if you coud give me some advice
      thanks : )


  • 14 February 2010 - 11:02am
    • TZ

    just wanted to say a big thank you to everyone on this forum!! your insight has been really helpful!! thank you all for your insight!!


  • 13 February 2010 - 7:39pm
    • s_s87

    z


  • 12 February 2010 - 7:44pm
    • s_s87

    hey Jaxx...you must be over the moon that its all sorted out!! Where is the academy located by the way??


  • 12 February 2010 - 5:51pm
    • Tina_259

    has all the posts gone?


  • 12 February 2010 - 1:14pm
    • Jaxx

    Wow everyone is so happy, congrats! I just received my final call and my contract is on its way! :D They have completed all the referencing and vetting checks!

    I start on the 8th of March and the Academy is on the 15th lasting five weeks till April! My branch is in Notting Hill Gate, Central London West (30mins from me house :D). Now I can relaaaaaaaax for a coupla weeks before I start working full-time!

    P.S. It does take about a week for them to find you branch then another few days to complete the referencing and vetting checks!


  • 12 February 2010 - 1:14pm
    • Jaxx

    Wow everyone is so happy, congrats! I just received my final call and my contract is on its way! :D They have completed all the referencing and vetting checks!

    I start on the 8th of March and the Academy is on the 15th lasting five weeks till April! My branch is in Notting Hill Gate, Central London West (30mins from me house :D). Now I can relaaaaaaaax for a coupla weeks before I start working full-time!

    P.S. It does take about a week for them to find you branch then another few days to complete the referencing and vetting checks!


  • 12 February 2010 - 12:07pm
    • s_s87

    She didnt mention any branches to me when she called. They said that once something comes up..they will give me a call. I received an email from them yesterday saying that they are still looking for a suitable branch!!!


  • 12 February 2010 - 12:02pm
    • Tina_259

    aww congratz s_s87 and TZ man wat a buzz hey! yh she went thru a few wiv me eastbourne? lol out of london! lewisham and ealing i said i prefer ealing. she said she wud get back to me with other ones as well, dont knw when though! what bout u TZ did u pick your branch?


  • 12 February 2010 - 11:58am
    • s_s87

    Hey Tina_259..congrats on getting through!! I also got through!! Was just wondering, have they already told u a few branches u can choose from..u mentioned ealing..is that your preference or what they offered you??

    They are still looking for a branch for me..i just told them anywhere in london!! Hope they find something soon!!


  • 12 February 2010 - 11:55am
    • TZ

    yea they said the same to me. i can start asap too. lol i think we do get paid for the academy thing!

    i didn't ask tho, cause i was so excited as i thought i wouldnt get through!

    good luck with your interview and congratulations!!! :)


  • 12 February 2010 - 11:50am
    • Tina_259

    erm well i said i want an immediate start! so she was looking for a few places for me. one in ealing i said most possible there. she said she's gana call back if more open up. hopefully some time soon.

    what bout you? when you gana start? btw i wana knw if we get paid to be going to this academy thingy! lol i asked her bout it again, and depending on when we start we might have to stay away or if its in london we dont. so hopefully its in london! i cant believe it

    i have another interview now with another graduate company, so off i go :)


  • 12 February 2010 - 11:41am
    • TZ

    hey!! yea i did too!! :D

    so so happy!! lol

    did they say when you start? or what the next process is?


  • 12 February 2010 - 11:27am
    • Tina_259

    whoo hoo i got it! just recieved a phone call saying im in! that was 2 days lol what bout you TZ did u get aphone call yet?

    im so chuffed! :)


  • 11 February 2010 - 1:48pm
    • molniiuk

    Did you guys only do your reserch on Santander from thier web site?
    Any other good sources? Cheers everybody!


  • 11 February 2010 - 1:46pm
    • molniiuk

    I only got the email about the phone interwiev date today.
    I will have it next Thursday 18/02 .


  • 11 February 2010 - 12:23am
    • s_s87

    .


  • 10 February 2010 - 10:02pm
    • Tina_259

    erm did you go? was it good?


  • 10 February 2010 - 4:44pm
    • TZ

    hey Tina

    did you go to the Ac today?


  • 10 February 2010 - 4:43pm
    • TZ

    hey Tina

    did you go to the Ac today?


  • 9 February 2010 - 10:13pm
    • Tina_259

    arrgh so scared thanks for all that info Jaxx i would hire you!! lol i can definately see why you got an offer..

    im so nervous :( this is my first interview after graduating and im so scared! i really do feel as if they gana eat me lolzz

    cant believe its tomorrow! i shall let everyone knw how it goes and for TZ i will probabaly see you there! lolz


  • 9 February 2010 - 10:12pm
    • Tina_259

    arrgh so scared thanks for all that info Jaxx i would hire you!! lol i can definately see why you got an offer..

    im so nervous :( this is my first interview after graduating and im so scared! i really do feel as if they gana eat me lolzz

    cant believe its tomorrow! i shall let everyone knw how it goes and for TZ i will probabaly see you there! lolz


  • 9 February 2010 - 9:26am
    • TZ

    oh i see 250 grad + non-grad. is that just for this role or altogether inc the head office ones?


  • 8 February 2010 - 5:08pm
    • Jaxx

    I am not sure exactly how many people they are recruiting for this role, but the Graduate Manager did mention that he has 250 vacancies to fill this year. That is 250 including everything else, if any, they advertise. He also mentioned that they are growing so next year they are looking to fill 500+ vacancies...!


  • 8 February 2010 - 5:07pm
    • Jaxx

    I am not sure exactly how many people they are recruiting for this role, but the Graduate Manager did mention that he has 250 vacancies to fill this year. That is 250 including everything else, if any, they advertise. He also mentioned that they are growing so next year they are looking to fill 500+ vacancies...!


  • 8 February 2010 - 4:57pm
    • TZ

    hi jaxx,

    thanks so much for that!!

    def can see now what i have to say and what they mainly looking for!

    btw do you know how many people they are recruiting for this role?


  • 8 February 2010 - 3:13pm
    • Jaxx

    Hey TZ,

    I been doing my current job for the past three years so I was able to select a time period where I performed extremely well, which highlighted my ability to meet and beat targets. I was saying that I am self-motivated, I have my own goals and targets to achieve in life so I needed to stand out from the crowd and obtain solid experience that can be used along with my degree. So for example, If I have a target of 50 sales each month, then I would begin to meet them immediately from the first week so it gets easier at the end of the month. I utilise all the resources I have such as training sessions, meetings with my manager and even advice from other colleagues on how to meet those targets. I gave an example on how I was level 1 then moved to level 4 within months and was promoted to the top team (true story btw!). Being focussed, striving to win bonuses, not letting bad days get to you etc.

    I mentioned that I had my on timetable (that was a lie lol) where I would keep track of my progress and seek help if required. Overall, the impression I gave is that I can achieve my targets without being supervised. This shows that for the PBA, I would do exactly the same. I would have the same mentality to progress and move up so I would continue to meet my targets so I can be recognised. I would deal with any pressure and stress accordingly and simply do what I am required with no problem. So yeah, you need to show that you are target-orientated, resilient, confident, good communicator at the same time focussing on quality and customer service...!


  • 8 February 2010 - 2:18pm
    • TZ

    hi jaxx,

    thank you so much for your insight!

    would it be possible to highlight how you go about meeting targets and beating them? for example what preparation you do and how you conduct yourself?

    thanks!


  • 8 February 2010 - 2:17pm
    • TZ

    hi jaxx,

    thank you so much for your insight!

    would it be possible to highlight how you go about meeting targets and beating them? for example what preparation you do and how you conduct yourself?

    thanks!


  • 7 February 2010 - 11:40pm
    • Jaxx

    I did not ask much about the Academy seeing as the lady told me she would give all the details after the referencing and credit check has been completed and they send me the contract. I am assuming it relates to the 5-week residential training mentioned on the graduate website. The fact it says 'residential' might mean that yes we have to stay somewhere during that period. During the AC, the interviewer mentioned it would be based in Milton Keynes or somewhere. I did not ask much because I was not too fussed about the details and just wanted to get the offer first lol...

    One of the questions I was asked was related to sales and hitting targets. The guy asked me to give an example where i was able to meet and beat my targets. That was easy because my current role is Sales, so I gave an solid example of how I met all my targets, won bonuses and got promoted etc. The probing questions was related to dealing with pressure, prioritising your workload and how you managed your time to ensure you meet your targets.


  • 7 February 2010 - 11:17pm
    • Tina_259

    wait hold up... lol

    wats the academy thing? did they say anything bout staying somewhere for 5 weeks?

    Jaxx did they mention whther we have to go and stay somewhere for 5 weeks, why is it referred to as in house? did they say where this academy thing is being held? any more info bout that Jaxx? if so would be really helpful.

    Thanks


  • 7 February 2010 - 3:36pm
    • TZ

    hello!
    do you mind if i ask what type of target questions did they ask? and what type of probing did they do?


  • 7 February 2010 - 12:43am
    • Jaxx

    My interview was quite straight forward too, there was no role play element. It was mainly focussed on competency questions such as meeting targets and team work. The rest were similar to that of the telephone interview. It is very relaxed compared to other ACs, and three hours goes really quick so make an impact immediately!!!

    I am still finalising my branch location, references, credit check etc then I should start in March, provision date. They say you gota join an Academy, I assume thats the 5-week training and the next one is in March. I feel they waiting for more people to be successful so they can train many people at once as opposed to a few.


  • 6 February 2010 - 9:20pm
    • nitz

    thanks for the info :)


  • 6 February 2010 - 8:39pm
    • s_s87

    Hi Nitz, i was asked about a time when i led a team, also about a time when i was under pressure and how i handled it. The rest of the questions were like the phone interview!!!

    About the role play thing i had in my interview...i wasnt too good at that...i just asked him what he was looking for, what he would be using the bank account for..i really didnt know what to ask him!!


  • 6 February 2010 - 8:32pm
    • s_s87

    hey tina_259..we started at around 1:45, and we were done by like 5:00!! Its roughly 3 hours! They said they would let us know by early next week!!

    I dont think everyones interview was like that..i think it just depends on whose interviewing you!! i know one person didnt have to do the role play kind of thing but i know another person did have the role play. So i think its just random!!

    Dont be nervous!! Its is honestly quite relaxed!! Just enjoy it n try and do your best!!


  • 6 February 2010 - 8:11pm
    • Tina_259

    hey s_s87 how long did the assessment last? did they say how long they will let you knw about when they gana contact you?

    was everyones interview like that? you knw with the role play?

    im so nervous, dont knw why! thinking bout it makes me have butterflie in my stomach.


  • 5 February 2010 - 1:46pm
    • tutor

    Santander?? Read today's financials re Spain's (Greece, ireland and Portugal too) national debt probs. Will this filter down to our Spanish banking buddies?
    Por Dios!!


  • 5 February 2010 - 1:33pm
    • nitz

    thanks for the information, What COMPETENCY BASED Q's did they ask you?
    With the individual role play, what Q's did you ask about, opening a bank account. much appreciated.


  • 5 February 2010 - 12:05pm
    • Tina_259

    im preety sure they all have uniforms, you knw suit and trousers or skirt.

    i, from north london only 30mins bus ride lol not too far you think they gana reimburse me for my £1.20? lol

    im really nervous! are you? first time im going to an assessment/ interview.


  • 5 February 2010 - 10:41am
    • TZ

    @tina
    sorry i am a boy. regarding what to wear, maybe pop into a santander branch and see what the staff are wearing and you can just mimic that.

    No i am coming from c. london so the journey should be ok. yourself?


  • 3 February 2010 - 10:34pm
    • Tina_259

    TZ

    sorry you a girl or a boy? if you a girl, what u wearing? still not sure whether i shud wear a suit with a shirt or just a blouse :(

    You coming in from london ot from somewhere far? argh im scared its just one week away :(


  • 3 February 2010 - 7:22pm
    • TZ

    hey
    yea i am going to the one on the 10th. see ya there! :)

    how did the AC for the people who had theirs today go?


  • 2 February 2010 - 4:09pm
    • businessman

    well thats the thing i dont understand, i finish my classes in the end of may but i think my graduation is in november. does that mean i have to wait until novemeber to get my telephone interview? in the email it did say closer to the time i finish my studies or something.


  • 2 February 2010 - 1:24pm
    • Tina_259

    Time when you have had to make sales/influence people - how would u answer that? any suggestions?

    TZ - are you going to the AC on the 10th feb in regents park??

    does the AC actually last for 3 hours? has anyone else passed the ac yet?


  • 2 February 2010 - 12:59pm
    • Tina_259

    dont be silly.. course not! have u graduated yet?

    it took them more than 1 week to get back to me bout my telephone interview.. they probabaly have a lot of people applying so just hold on. and the lady did say that thier are so many places across the country!

    i was doing some research, found out that the pay 2 years ago for this job was 25K now its down to 17k - 20k :(

    thats not fair! lol..

    is anyone going to the london one of the 10th feb?

    i dont knw what to wear! :(


  • 2 February 2010 - 11:25am
    • businessman

    You guys are all doing your interviews and then going onto assesment centre, meanwhile i havent even been told when my telephone interview is going to be. By the time i get through to a telephone interview - all the jobs will be taken by you guys lol.


  • 1 February 2010 - 8:42pm
    • jobless

    Hi

    Can someone PM me the contact telephone no. for Santander graduate recruitment please.

    Any help will be greatly appreciated. Take care

    • 2 February 2010 - 10:26am
      • G-host

      Hi Jobless

      Try this: 0870 850 9142.

      Regards


  • 1 February 2010 - 7:32pm
    • charlenep22

    same here i just have my phone interview notes and plenty of examples. im wearing a black and white striped skirt and black top. everytime i think bout it i get butterflies lol.

    awh well alli can do is try my best . they arnt going to eat us lol


  • 1 February 2010 - 6:50pm
    • nitz

    well done!! im doing mine in Newcastle on the 12 Feb! just preparing my notes for it.


  • 1 February 2010 - 6:14pm
    • Tina_259

    i got invited for my ac now.. wow that was quick 2 days!

    im so nervous! i dont knw where to do it? milton keynes or london? im from london but thats just next week, does it matter where u do the ac?
    does anyone knw the locations of each place?


  • 1 February 2010 - 1:46pm
    • s_s87

    hey charlenep22, im female!! Going to be wearing a suit!! All these AC's require formal wear and for the ones ive been to all the girls wore suits!! What are you wearing?? Yeah getting quite nervous! I've just been going through the notes I made for my telephone interview and making sure I have examples for the competency questions!! Not much more prep I can do than that, coz u cant really prepare for the discussion!! What about you??


  • 1 February 2010 - 12:52pm
    • Jaxx

    Yeah as s_s87 said, you gota wear a suit/business attire to these assessment centres. All the guys wore a suit and one girl as well. The other two ladys wore shirt and blouse kinda thing but still looked smart.


  • 1 February 2010 - 8:23am
    • charlenep22

    i dont think you would have to go and stay at a training centre i think its a bit much to ask from some people,i have a new born and i dont think i could go and stay over cos i dont have anyone to mind him really.

    jaxx - what did you wre to the ac ?

    s_s87 - are you male or female what you wearing? are yo getting nervous i am lol. i hope the snow stays away for my flights etc. have you done much prep?

    tina - thats quite good info bout probability of getting hired if you attend the ac. when do you go?


  • 31 January 2010 - 1:33pm
    • s_s87

    Hey ASN, have u heard back from them after your AC?


  • 31 January 2010 - 10:25am
    • Tina_259

    i asked the lady on my interview what the next stage was, and she told me AC centre etc.. but she also said that anyone who is going to an AC is most likely to be hired. they dont pick out whose good or not, they just wanna see how u are in a group etc.. so its not about impressing them by beng the person who stands out more.. its more about showing them how u interact with others.. so she say's!

    so if you get thr AC, most likely your gana get an offer unless u do somethng really silly at the AC.


  • 30 January 2010 - 8:01pm
    • businessman

    im scared when i have my telephone interview im not gonna make it through to AC, therefore i still havent phoned up to ask when mine is (even though they said not to do that), as it might be nearer to the time i finish my studies. Does anyone know if there is a limit to the number of people they employ, or just whoever they like they hire. Also how many ppl using this site have been rejected, and if so at what stage?

    cheers - businessman


  • 30 January 2010 - 3:10pm
    • s_s87

    hey businessman..havent had the AC yet.. ive got it next week...


  • 30 January 2010 - 2:51pm
    • TZ

    hey s_s87

    thanks! i've booked it for the one two weeks from now, the on the 10th.


  • 30 January 2010 - 2:45pm
    • businessman

    s_s8 did u get the job?


  • 30 January 2010 - 12:30pm
    • s_s87

    Thats a really good question Tine_259!! I had just assumed its Santander's own training course where we would have to attend classes. It didnt even cross my mind that we may have to stay there!

    They got back to me 3 days after I did my telephone interview!!


  • 30 January 2010 - 11:52am
    • Tina_259

    i had a telephone one

    but i wanna knw what they mean by in house residential? do we have to stay there or do we come and go everyday? might be a silly question that im asking but the lady that interviewed me weren't too sure either!


  • 30 January 2010 - 10:37am
    • businessman

    tina you talking about the telephone interview or actual face to face interview? also i think in house residential thing might be the training they provide, i think it lasts like a month. After that they put you in a branch.


  • 29 January 2010 - 6:27pm
    • Tina_259

    did my interview.. i was so nervous at first but than i was ok, lasted for 47 mins! i think i talk too much!

    how long do i need to wait until i get a call back or email?

    btw does anyone knw what this in house residential thing is about?


  • 29 January 2010 - 1:52pm
    • nitz

    Any one going to the ac in Newcastle on the 12th Feb?


  • 29 January 2010 - 12:27pm
    • TZ

    good luck tina! its not that hard, just make sure you are specific and answer the question in detail.

    @businessman. yup got through to the AC :) just got my confirmation email few minutes ago.

    • 29 January 2010 - 12:49pm
      • s_s87

      Hey TZ, congrats!! What AC are you going to??


  • 29 January 2010 - 11:55am
    • businessman

    good luck tina.

    how did ur interview go TZ?


  • 29 January 2010 - 11:20am
    • Tina_259

    i have my telephone interview today.. so nervous, first one ive ever done :(
    wish me luck everyone, im gana need it!!!


  • 28 January 2010 - 10:43am
    • TZ

    hey guys i got my invite for the tele interview. i have it later on today. guessing its just what everyone has described. thanks


  • 27 January 2010 - 8:10pm
    • Jaxx

    Questions were quite basic such as Why Santander and why the role specifically. I gave honest answers in the sense that I saw their add on Monster than did further research. With regards to the role itself, I said I have sales/customer service experience so I feel I would be quite suitable for this role. Although research/structured replies are good, they are looking for your personality and how different you are from the crowd.


  • 27 January 2010 - 7:39pm
    • businessman

    what interview questions did u get asked jaxx? what are good replies to give? what do they want to hear?

    p.s Thanks charlene.


  • 27 January 2010 - 7:39pm
    • Jaxx

    If you're talking about the one in Regents Park then yes, use google map it helps. Get out the station via Marylebone road exit, opposite the station you'll see these fancy cream coloured houses, right at the end is Santander's office.


  • 27 January 2010 - 6:01pm
    • charlenep22

    businessman - youre funny lol.

    jaxx - well done i got my ac next week so your ahead of us lot on here i think. could youn tell me is the building across the road from the tube station?


  • 27 January 2010 - 3:19pm
    • businessman

    congratulations jaxx.

    I think its easy for females to get the job, as all they gotta do is sleep with the interviewer lol. but much harder for us guys to do that haha. unless......... u can fill in the blanks lol.


  • 27 January 2010 - 3:18pm
    • businessman

    congratulations jaxx.

    I think its easy for females to get the job, as all they gotta do is sleep with the interviewer lol. but much harder for us guys to do that haha. unless......... u can fill in the blanks lol.


  • 27 January 2010 - 2:19pm
    • Jaxx

    I had my Assessment Centre on the 13th of January in Regents Park, London. It was the way ASN described, I have nothing else to add just that it is quite relaxed and straight forward. It them over a week and they called me on the 21st saying that I passed the Assessment Centre! The lady told me she was going to do all the paperwork, took my work location preference ( I chose all the London areas) and said she will get back to me this week or next with a verbal offer. I was wondering if anyone else is in the same situation as me???

    • 7 December 2012 - 10:58pm
      • Olga12

      HI Jaxx,
      I know it's long time since your post. But I thought may be you still receive this message. I'[m applying this year and my concern is if you had numerical tests again in AC? ANd did u accept the offer? DO u currently work there? How is it?
      Thank you.


  • 27 January 2010 - 12:08pm
    • s_s87

    im quite scared about the group discussion and presentation too! I hope there aren't too many of us in one group so that we do get the chance to talk!! As its a group presentation and ASN said it only lasts 10 mins, i dont think we'l have to say that much!! I think each person will probably talk for 2 mins at most which isn't too bad!!

    Dont worry about the tube, its not that bad!! im sure ul be fine!! n uve got quite awhile between when u arrive in london and the AC, so just make sure u leave plenty of time for your tube journey in case u get mixed up or anything!! Just work out your whole journey on tfl.com!!


  • 27 January 2010 - 9:05am
    • charlenep22

    s_s87 it hink im dreading the presentationpart the most. im not shy talking to customers but when it comes to presentations i always get nervous lol my face always goes red i cant help it, though if its a geoup preentation it might not be as bad. interview shouldnt be to bad as you can go off in one about your past experiences.i think the worst part of theday is going to be the tube i never beenon tube before lol i got an oyster card and get the train from stanstead to liverpoolstreet, then tube to regents park


  • 26 January 2010 - 10:54pm
    • businessman

    anyone in the kent area?


  • 26 January 2010 - 3:20pm
    • molniiuk

    I am actually still waiting for my phone interview date.....


  • 26 January 2010 - 2:48pm
    • businessman

    im guessin you guys must have a lot of experience under your belt. whereas i dont have any experience.


  • 26 January 2010 - 2:37pm
    • s_s87

    hey moniiuk, how did your telephone interview go? Did u get through?


  • 26 January 2010 - 2:33pm
    • molniiuk

    I graduated May 2009


  • 26 January 2010 - 12:10pm
    • s_s87

    i graduated in july 2009!!


  • 26 January 2010 - 12:08pm
    • s_s87

    i graduated in july 2009!!


  • 26 January 2010 - 11:16am
    • charlenep22

    it cud be. i graduated in 2005. not sure bout rest of the people on here


  • 26 January 2010 - 10:08am
    • businessman

    are any of u guys in the same position as me? i.e gonna graduate later on this year, or have you guys already graduated. In my email it said my telephone interview would be sooner to the time i finish my studies if im still at uni. maybe this is why i havent been asked to arrange one yet.


  • 26 January 2010 - 10:08am
    • s_s87

    businessman: the dress code is formal, you should wear a suit!!

    charlenep22: Gosh your going to have a really long day, at least ASN said its not too bad and its quite relaxed! Im from london, so will be quite easy for me to get there!!

    what are you dreading, the group discussion or the interview??


  • 26 January 2010 - 10:02am
    • businessman

    does anyone know what the dress code is for the assessment centre?


  • 26 January 2010 - 10:01am
    • businessman

    does anyone know what the dress code is for the assessment centre?


  • 26 January 2010 - 8:06am
    • charlenep22

    asn - thats really good of you to post that info. does each person have tp talk for ten mins or the whole presentation 10 mins long. where you finished on time at 4.30?

    s_s87 -i dont no any1 who has been? i think if they have a position near were u live they will ofer it im not sure re3ally. where r u from? they never told me ny other info bout the ac. i hope i dont get lost on the tube ive never been to london before. if i do i got 3 hrs to spare the way i had to work my flights to get tere for 130.


  • 25 January 2010 - 11:23pm
    • ASN

    Hi Everyone,

    Got back from my assessment centre not too long ago, thought I better post up my experiences on here before I forget!

    My assessment centre was in Milton Keynes, was really easy to get to from the train centre.. its the big reddish building you can see as soon as you exit the station!

    I was running late for the interview due to my train being delayed, in the e-mail your told to get there 15 mins before the start time, I didn't get there till just before the start time but it didn't matter as all the other candidates were all still waiting in the reception area so I just joined them.

    At the start time we were all taken to a conference room by the head of grad recruitment we were all greeted and told what the day was going to consist of (Interview & Group exercise including a presentation and questions) plus why Santander is different and going through a lot of change at the moment etc. We also got told about the role in a bit more detail. Then we were introduced to the other assessors, we all then had to introduce ourselves and give an interesting fact about ourselves!

    Basically the format of the day is an interview and a group discussion which you then have to present about and get asked questions on. The interviews get done half and half, so if there are 8 people 4 will get interviewed while the others read the case study for the group discussion.

    GROUP EXERCISE/DISCUSSION:

    You get around 40 mins to read the case study, it has all sorts of fictional branch info and performance targets and staff performance info in it. The question is to prioritise 3 things for the meeting with the area manager. So in the case study there is info like staff performing badly, the branch not hitting targets etc. So those were the sort of things I picked! Its really straightforward, kind of hard to explain but you have plenty of time and its just about reading through the things carefully and picking them out as priorities and choosing which things are most important. So you get 40 + mins to read through while people are being interviewed and then when everyone is back in the room you have 20 mins with all of them to discuss and prepare a presentation with the 3 main priorities you have chosen as a group. You then have 10 mins to present to all the assessors, everyone has to talk. You then get asked questions for about 10 mins. There were seven of us at the assessment centre all working as one group so was quite hard to be able to speak at times! When your being asked questions at the end everyone is trying to answer the question, just make sure you think of what you are going to say which will be different.

    INTERVIEW:

    The interview is really laid back and my interviewer was really nice and I guess it was more of a chat. The questions are also really similar to the telephone interview. It lasts about 40 mins.
    There are the standard questions such as Why Santander? Why this role? As well as question's about your uni and your course.

    There were 4 competency based questions: I can only remember 3!

    Time when you have had to provide good customer service

    Time when you have had to make sales/influence people.

    Time when you changed something/made a difference.

    As I say I cant remember the 4th, but these were the ones I was asked, very similar to the telephone ones.

    Thats pretty much it, I have probably forgotten something. If anyone does want to know anything I've forgotten just ask. It really isnt too bad, its pretty relaxed. Good Luck everyone!

    • 7 December 2012 - 10:05pm
      • Olga12

      HI Asn,
      it's long time since this post, but may be you still remember and could kindly help. My main queston is whether we will have again numerical test if I'm invited for AC?
      And did u start working in Santander. How is it?)

    • 7 December 2012 - 10:03pm
      • Olga12

      HI Asn,
      it's long time since this post, but may be you still remember and could kindly help. My main queston is whether we will have again numerical test if I'm invited for AC?
      And did u start working in Santander. How is it?)


  • 25 January 2010 - 7:17pm
    • businessman

    you guys are really scary with me all this information lol.


  • 25 January 2010 - 7:04pm
    • s_s87

    Do you know anyone else who has been to the santander AC? How many poeple do you think they are going to offer places to? Also, did the person who interviewed you on the phone mention anything else about the AC or anything??


  • 25 January 2010 - 6:53pm
    • charlenep22

    just what i said above above doing a risk assessment and puting policies in place to avoid bad lending etc. they would need to have a risk strategy in place without this they are snooered

    they would need to have tougher lending

    just basically what i said above.

    i wonder how asn got on today


  • 25 January 2010 - 3:41pm
    • s_s87

    how would you answer this

    given the current circumstances what steps could santander take to adress credit crunch?


  • 25 January 2010 - 3:33pm
    • charlenep22

    i went onto there website and got a few details

    given the current circumstances what steps could santander take to adress credit crunch?

    who are there main risks
    what impactdo they have on business
    decide what to do with risks
    put policies and procedures in place - tougher lending, focus on customers, encourage savings

    mointor risk with time
    review and make changes were necessery

    introduce new products - get customers interesated
    value for money products
    increase customer loyalty

    aquistitions (bradford bingley, alliance leisceter, abbey increase growth=increase profit = goal achievement as world leading bank

    santanders future plans

    customers -
    fiancial inclusion - make banking available to all ie those on low incomes
    treat customers fairly
    customer service focus on customers at all times this is what will difereniate them from competitors
    manage complaints, root cause an prevention

    employees -
    equality
    developing
    work in partnership i.e rewards
    health and safety
    work life balance i.e flexy working

    environment
    energy saving 'switch it off' policy if your not using it
    wadte management - recycling


  • 25 January 2010 - 1:16pm
    • s_s87

    Thanks charlenep22! A few more questions are:

    An example of a time you had to think on your feet
    An example of a time when you had to use intiative
    An example of a time when you had to teach someone something that they had no prior experience of.
    An example of a time when you had to change someones view point, how you did it.

    Do you think they'll ask any commercial awareness questions? Are you going to preparing anything about the banking industry and whats been happening lately in the news/economy??


  • 25 January 2010 - 1:04pm
    • charlenep22

    hi s_s87 i havent started prep yet. for my phone interview i had notes on the following

    Info about Abbey from website
    why i want to work for abbey
    why personal banking advisor
    what am i most looking forward to in the role
    where do i see myself in 5 yr time
    why should they hire me
    describe a time when i had to change the way i do something to meet a target
    describe a time when i had to work as a team
    describe a challenge i have been through
    describe a time when i lead a team
    give example of time when i failed to complete a task
    describe a time when i dealt with aconfrontation
    describe a time when i had to serve customer with excellence

    it does say that the interview will be competency base doesnt it? can you think of any other comp based questions they could ask
    i do learn some examples s_s87, however when i am talking i try to change the tone of my voice so as it does not seem like i am reading it from a page or reciting it word for word. give yourself a breath between your sentences so as you are not just ryming answer after answer.

    i have ideas of exapmles in my head but i find that when i start to explain to the interviewer i remember the experience which make it sound like it is not memorised as an answer, but memorised as an experience that i enjoyed

    asn-would be really appreciated if you do let us know how it goes, think when in the group exercises you have to remember we are all from different areas so there are plenty of places so just work through it together to get best mark they will be looking how you conduct yourself in a team i.e listening!! as well as giving ideas withough talking over one another

    • 21 September 2010 - 3:28pm
      • amin_birmingham

      my experience says they never ask questions as straightforward as you listed the questions above. i had an tele interview with HSBC recently. the lady asked me question on facing angry customer. but question was not how did you face the angry customer or how did you handle the situation. the question much more complex. it was about processing the information to the customer etc.the interview had her own answer. she was helpful and was trying to get that answer out of me. but to be honest I didnot manage to answer any queation properly on that topic.

    • 4 July 2010 - 10:04pm
      • carlotta

      Hi thanks for the info,.,, have a telephone interview on tuesday...did u get the job? x


  • 25 January 2010 - 10:58am
    • s_s87

    hey guys.. was just wondering when you go for an interview..do you memorise the answers to the most likely questions that will come up like why santander? or even an example of when you worked in a team?

    On my last interview with another firm, i got feedback saying that i sounded over prepared and they couldnt tell if that was the real me! I dont want to seem under prepared though! Any adivce??


  • 25 January 2010 - 10:32am
    • ASN

    I'll let everyone know what the assessment centre was like after Im done with mine today! I reckon its just going to be an interview and two group exercises plus them giving us some info on the role. I hope so anyway because I haven't done much prep!


  • 25 January 2010 - 10:17am
    • s_s87

    Chearlenep22: Im not really sure how to prepare for it! At the moment just preparing for the interview. Do u think there will be any numerical tests or anything?? How are you preparing for it??


  • 25 January 2010 - 8:41am
    • charlenep22

    asn- im going to london 3rd feb. let me know how you go today, what the day entails plz. e-mail just says bout group work and interview not much detail at all.

    businessman- ac's all over but its a mater of waitin for one to come up near you, im traveling over from northern ireland you do get up to £50 travelexpenses its up to you how much you want the job.

    s-s87 - im goin to the same ac as you. what prep are you doing for it, im coming over from ni i catch plane from belfast at 630 goping to be a long day


  • 24 January 2010 - 6:11pm
    • ASN

    Is anyone going to the assessment centre in Milton Keynes tomorrow? Has anyone been to one already? Not quite sure what to expect as the e-mail doesn't really give much info. To be honest I'm not even sure what the role actually is!


  • 24 January 2010 - 4:13pm
    • s_s87

    Ive been invited to the one in london. Not sure if they are holding them all over the country. I didnt have any choice on my location though!


  • 24 January 2010 - 4:10pm
    • businessman

    where is the AC located? is it one place, or hundreds over the country?


  • 24 January 2010 - 12:40pm
    • s_s87

    Tina_259: I posted the questions i was asked a bit earlier on this thread so just check those out!! I think they will be pretty much the same! With regards to how to answer them.. I did what charlenep22 did..I just used my past experiences and explained what I gained from them and how they would help me in this role! Dont worry im sure you should be fine!!

    Charlenep22: What AC are you going to? I've booked the 3rd feb @1:30! Do you know what the day will consist of??

    Does anyone have a clue on what santander ACs are like??


  • 24 January 2010 - 12:05pm
    • businessman

    Hi, i got invited to a telephone interview but they didnt say when. Maybe it will be sooner to the time i graduate later on this year, also any idea where these assesment centre's are? because im not gonna travel 200 miles for a job im probably not gonna get.


  • 23 January 2010 - 10:16pm
    • charlenep22

    if you look at the above comments you will see some of the questions, you just have to give a lot of examples of hat you have done in uni or in organoisations when you are answering. eg are you a leader, give examples. why personal banking advisor, whats the role? give examples of how you fit the role from your past experiences.. at the very start of this thread there is two links clickon them and it will give you sample questions you just answer by telling them ur experiences.


  • 22 January 2010 - 9:33pm
    • Tina_259

    s_s87 said they were through, my telephone interview is this coming friday and i was hoping for a few hints and tips..


  • 22 January 2010 - 5:04pm
    • charlenep22

    When is everyone who is through sttending the ac?


  • 22 January 2010 - 2:23pm
    • Tina_259

    I have a compentency based interview telephone interview as well :( bit nervous.. its the first telephone interview..
    im a recent graduate, hey s_s87 how did u answer some of your questions if you dont mind sharing.. it would really help me..

    )

  • 21 January 2010 - 1:35am
    • molniiuk

    When did you apply s_s87 ? Do you know where is the AC ?
    Thanks and good luck!


  • 20 January 2010 - 11:39am
    • s_s87

    They emailed me with an invite to their assessment centre (AC). Its going to involve a comptetency based interiew and some group excercises. Thats all it says about that!!


  • 20 January 2010 - 10:27am
    • stu_is_back

    Nah not heard anything back yet
    Did they let you know through email or phone?
    Whats the AC?


  • 19 January 2010 - 5:05pm
    • charlenep22

    hey i just had interview
    they asked
    why abbey
    why personal banking advisor
    leadership as a team
    challenges how you overcome them
    motivation

    how long did it take them to get back to you?
    are any of you having to travel from northern ireland for the next stage?


  • 19 January 2010 - 4:12pm
    • s_s87

    hey yeah I heard back yesterday. Ive been invited to the AC! What about you?

    No they didnt ask me for my NI number!!


  • 19 January 2010 - 1:06pm
    • stu_is_back

    Have u heard back about the job yet

    i have just had a competency based interview and they asked the same questions

    Did they ask you for your national iinsurance number at the end?


  • 15 January 2010 - 10:02pm
    • TZ

    thanks for the insight s_s87. good luck!


  • 15 January 2010 - 9:41pm
    • molniiuk

    Thanks a lot for sharing s_s87!
    It was very helpful.
    Good luck!


  • 15 January 2010 - 9:23pm
    • s_s87

    hey guys, had my telephone interview day. It was a standard competency based interview. Not too sure how I did though. These were the questions I was asked:

    1)Why Santander
    2)Why the personal banking advisor role?
    3)Describe a time you had to work in a team?
    4)Describe a time when you had to change the way you do something to meet a target
    5)Describe a challenge that you have been through
    6)Describe a time when you had to serve a customer with excellence.

    Thats pretty much all they asked. However, there were some probing questions within those like what did you learn from the experience, what motivated you, what would you change if you could do it again.

    They said I should find out in a week if im through to the AC.

    Hope this posts helps all of you! Goodluck!!


  • 15 January 2010 - 11:24am
    • TZ

    @ s_s87

    thanks. got a reply from them. they said they have received it and are reviewing. good luck with your interview!


  • 15 January 2010 - 11:06am
    • Uggoo

    HI first post!

    Got my telephone interview with Santander at 14:15 today!

    Tell you how it went after people.


  • 14 January 2010 - 2:13pm
    • s_s87

    @TZ: You can try call them on 0870 8509 142!

    @charlenep22: Haven't had the interview yet. I'll let you know how it goes.


  • 14 January 2010 - 9:35am
    • TZ

    do you have their telephone number? i cant seem to find it.

    good luck with your interview!


  • 13 January 2010 - 2:24pm
    • s_s87

    Im not sure. I had also got that out of office reply..but i think that was due to the holidays at the end of the year. They replied to me a few days after though. I think it would be best if you just gave them a call and ask them the progress of your application. I haven't had my interview yet. Its later on this week.

    • 14 January 2010 - 1:52pm
      • charlenep22

      hi i was wondering did you have your interview yet? what sort of things did they ask you?


  • 13 January 2010 - 11:58am
    • TZ

    @s_s87
    thanks for your advice. I have applied for the same programme. the accelerated one.
    i did email them and got an 'out of office' message. does this mean the whole of graduate recruitment team is out of work today?!

    how did your interview go?


  • 13 January 2010 - 11:58am
    • TZ

    @s_s87
    thanks for your advice. I have applied for the same programme. the accelerated one.
    i did email them and got an 'out of office' message. does this mean the whole of graduate recruitment team is out of work today?!

    how did your interview go?


  • 11 January 2010 - 4:51pm
    • molniiuk

    Hi s_s87!
    Did you have the phone interview yet? I applied for the same thing and I will have an upcoming interview too.
    Please write back if you can.
    Thank you!


  • 7 January 2010 - 10:11pm
    • s_s87

    I applied a week and a half ago..n they said if you havent heard from us in 5 days to email them..so i did! sorry i applied fot the accelerated entry level personal banking advisor role! is that what u applied for?


  • 7 January 2010 - 8:47pm
    • TZ

    s_s87

    when did you apply? i have applied ages ago and havent heard back yet? guessing the interview will be competency based!