Santander telephone interview

7 January 2010 - 7:49pm
s_s87

I have a competency based telephone interview with santander for the private banking advisor programme. Just wondering if anyone has had this and what kind of questions they ask? I'd really appreciate as much help as possibe.

Thanks

Latest comments

  • 8 April 2013 - 5:24pm
    • jgil5596

    hi guys can any1 give me any tips i have a telephone interview on wed mornin 4 customer service advisor with santander.any help wud b appreciated pls....
    thanx


  • 29 March 2013 - 5:56pm
    • babs48

    Hi Olga12,
    Thanks, I started recently thoroughly enjoying it. I've got a great group I am training with. Wish you all the best


  • 23 March 2013 - 1:35pm
    • CrackTests

    Want help with numerical, verbal or reasoning tests? Test expert with experience of cracking tests for more than 40 companies. Inbox for help.


  • 13 February 2013 - 9:19am
    • GeorgeG

    has anyone got an offer for the corporate banking graduate scheme yet?


  • 20 January 2013 - 9:40pm
    • Olga12

    Hello, Babs! Congratulations!!!!!!!!!!!!!thank you for sharing information! Your experience was quite different! first of all it was prompt! how come did it really start in January?
    Usually they give 2 weeks advance notice before AC and here is a rush!?


  • 19 January 2013 - 12:31am
    • babs48

    I applied for Santander inbound customer advisor on 14th jan the next morning 15th I got a call asking if I could talk to them whch I did and generally asked about my experience and explained job role. I was told to get a calculator and had to do basic maths % and stuff. told me I had passed. Then was asked if i could be booked in for telephone interview which they booked in for 16th.

    they sent email with role play for a pretend bank and some info about that. I was asked one competency question which I think was a time I dealt with a challenge and how i over came it.something along those lines. Then we did role play she was the customer complained about being on hold for half an hour, wanting account info and wanted to know if she saved £xxx how much more did she need for a morgage deposit on house for so and so money.didnt have a calculater!! wasn't told I needed one for this part made up a figure. Within a few hours got a call back to go for assesment on 17th.

    They sent me info 3 n hours long to bring id.1st hour four managers and hr person do intros to job role their experiences and about santander. the next hour we were 8 ppl split in 2 groups one did numerical test others did interviews. did numerical test first quite easy to be honest had calculators and front page was example question which hr person went through so you understand how to do it. had info about the bank and products and questions were how many instant access do they offer, whats limit on this type of account, what is available balance if you have this much and credit limit is this much. the last 2 pages were rows of random letters or numbers and you had to match the right one which was listed in the column a,b,c,d 15mins timed. then interview which was why you want ot work for them and 3 competency questions which i think other people covered previously. We then had to go off in our groups with 2 managers in the same room and were pretending we were chosen to give feedback to managers about call centre stats and would report to them at the end, even though they was sat their the whole time! The key is to participate and make your comments heard, don't sit their quiet say atleast something. They will be making notes probably checking your groups skills and if you participate.after that we finished

    today on 18th i got a call congratulating me and telling me I got the job and they are going to sort out start dates and let me know within a week when i start.good luck to to those who are still waiting to hear back


  • 28 November 2012 - 6:40am
    • Wheel

    Hi guys,

    I have a telephone interview coming up for the Retail Banking Management graduate programme.
    Has anyone recently had the telephone interview for this scheme?

    Many thanks in advance!


  • 21 November 2012 - 2:55pm
    • GeorgeG

    Hi there guys. There isn't much stuff covered to date regarding Corporate Banking. I have a telephone interview for Corporate Banking Graduate Scheme coming up and would be very grateful if someone could tell me how theirs went and what they asked and focused on.

    Thanks very much


  • 12 November 2012 - 11:52pm
    • njolil

    hey you guys, I just had my telephone interview today for santander customer service assistant.

    Firstly, I found all the questions that I was asked on this thread, everyone has been so helpful thank you all, couldnt have done it without you. So heres what I was asked- give an example of when you went above and beyond to achieve excellent customer service, describe a time when you met a target- how did you meet it-what steps did you take, describe a time when you worked in a team towards a target, what is good customer service, how do you build relationships with customers. My interviewer was very helpful and she could tell I was nervous so she gave me a few probes like give me some details, how did you do that, what was the actions taken etc. Just make sure you prepare atleast 12 questions and work your way around them, make sure you give explanations in detail from start to finish of the answer. I have my face to face interview this friday, Ill keep you all posted and good luck!!!


  • 7 November 2012 - 1:29pm
    • golden55

    Hi people, has anyone had telephone interview with Santander Finance Summer Internship program? If so could you please help which questions asked during the interview?

    Many thanks


  • 18 March 2012 - 5:19pm
    • rpp123

    Hi people i have my Santander Corporate Banking Graduate Scheme assessment day soon...would anyone be able to offer some advice on what i should expect (Hopefully from experience) as i have never attended and assessment day before.

    Thanks!


  • 14 January 2012 - 11:09am
    • dad

    interesting company


  • 13 January 2012 - 9:24pm
    • Gradd2012

    I have and been waiting for an assessment centre space for nearly a month!


  • 11 January 2012 - 10:00am
    • dad

    has anybody recently passed the telephone interview for corp banking and got invited to the AC??


  • 10 January 2012 - 5:10pm
    • chronk

    i had mine, felt it was a bit tricky so dnt know how it went. I also got caught for applying to two different positions and was questioned about it for the first 2 mins which got me very nervous.

    Apart from the standard motivation questions and competency ones, i also had:
    Why do you wish to join a grad programme as opposed to a normal job role?
    Why retail banking and not others?
    why credit risks?

    Competency:
    team working - challenging task that the result is important to you as an individual and as a team
    how I set and achieved my target and what happens when I don't meet it.
    A time i delivered great customer service, what i did and the outcome?
    A time i had to work without clear guidelines

    These are the trickiest questions i ever had for interviews. Hope i didnt mess it up.


  • 8 January 2012 - 9:10pm
    • chronk

    hi i can see a lot of interview questions relating to personal banking advisor. Can anyone list the telephone interview questions for Credit Risk Grad Programme? Any help would be very much appreciated.

    Thanks.


  • 23 November 2011 - 7:18pm
    • ikayhargley

    They normally require examples from your career. just keep it concise. if they require you to talk more, they would ask.

    you'll be fine..

    cheers


  • 7 December 2011 - 5:59pm
    • Wikitalk

    Hello, really sorry to take so long to get back to you.
    I had my phone interview, the questions were:
    1. A time I delivered great customer service.
    2. How do I create relationships with customers?
    3. A time I worked towards a Personal target, what I did and the outcome.
    4. A time when I’ve been accurate and following the procedure.
    5. A time I worked in a team, what I did and the outcome.
    6. Have I been referred by someone.

    My advice is to be calm and to speak slowly. I am not sure that the lady was able to write down everything that I said. Be prepared to give extra explanations, especially about the great customer service.

    It’s not very hard, but you have to be well prepared and concentrated.

    Cheers :)

  • 23 November 2011 - 5:43pm
    • Wikitalk

    Hello,
    I am preparing my self for my phone interview, I pick some questions:

    ‘A time i delivered great customer service;
    How I create relationships with customers
    how i deal with difficult customers
    how i deal with conflict with colleagues (this one caught me)
    then Teamwork,
    then how I set and achieved my target..
    and what happens when I don't meet it.
    how do I ensure am accurate with cash when attending to a customer
    How do I know what a customer wants’

    Do I have to think about examples from my professional career to illustrate my answers?
    If Yes, how long is normal to talk about each question/answer ?
    It is my first phone interview, I am very nervous :(
    Thanks a lot for the help!


  • 23 November 2011 - 12:33pm
    • Wikitalk

    Thanks a lot
    Cheers


  • 21 November 2011 - 11:05am
    • Wikitalk

    Hi everyone, I had applied for Customer Service Adviser in a local branch. Soon I had mail for phone interview. It will be my first phone interview, so I am very nervous. I will appreciate any help with the questions from the interview, are there any recent changes to the questions posted last year?
    Thanks a lot.


  • 21 November 2011 - 1:45pm
    • ikayhargley

    The questions are pretty much the same.. no need to worry.
    cheers

  • 31 October 2011 - 3:42pm
    • jacebowden

    HI ALL JUST THOUGHT I WOULD LIKE TO SHARE THE INTIVIEW PROCESS WITH YOU!!!!
    TELEPHONE INTIVIEW I WAS ASKED.
    CAN YOU TELL ME A TIME WHEN YOU SHOWED OUTSTANDING CUSTOMER SERVICE.
    CAN YOU GIVE AN EXAMPLE WHEN YOU ACHIVED IN A TEAM AND WHAT WAS THE PROCESS AND OUTCOME ...STEP BY..... STEP...
    CAN YOU GIVE A EXAMPLE OF A TIME WHEN YOU ACHIVED MORE THEN EXPECTED AND HOW DID YOU DO IT.

    I PASSED THE TELEPHONE INTIVIEW AND 1 WEEK LATER HAD A FACE TO FACE INTIVIEW AND THE LOCAL BRANCH.

    FIRST THEY ASKED ABOUT MY CURRENT WORK AND THEN TALKED ABOUT MY PAST (CV). I EXPECT THIS WAS TO RELAX ME.

    THEN I WAS ASKED SIMILAR QUESTIONS AS ABOVE.
    THEN I WAS ASKED ABOUT THE HISTORY OF SANDANDER,
    WHAT I THOUGHT THE ROLE WOULD INTAIL
    HOW COULD I BE PROACTIVE IN ENGAGING WITH NEW CUSTOMERS FOR SALES.
    HOW IMPORTANT IS CUSTOMER SERVICE TO SALES AND WHY.
    THEN I WAS ASKED TO SELL A CREDIT CARD AS A ROLE PLAY.
    THERE WAS NO MATH TEST.
    AFTER THE INTIVIEW LATER THAT DAY I RECIVED A CALL FROM SANTANDER TO BRING IN ID CHECK( WHICH I WAS TOLD VERY POSITIVE)

    NXT DAY I WENT TO MY LOCAL BRANCH AND THE MANGER GREETED ME AND EXPLAINED ABOUT THE NEXT STAGE WHICH IS A 5 WEEK TRAINING PROG WHICH INVOLVES ROLE PLAY, AND TEST'S AND SHE WOULD BE INCONTACT WITH ME NXT WEEK!!
    IF I'M LUCKY TO GAIN THE POSTION I WILL POST INFO ON THE 5 WEEK TRAINING INFO AS IF YOU DO NOT PASS THE 5 WEEK COURSE THEN YOU LOSE!! AND ANY WAGES GET PAYED BACK TO SANTANDER TO COVER TRAINING COSTS


  • 31 October 2011 - 3:41pm
    • jacebowden

    HI ALL JUST THOUGHT I WOULD LIKE TO SHARE THE INTIVIEW PROCESS WITH YOU!!!!
    TELEPHONE INTIVIEW I WAS ASKED.
    CAN YOU TELL ME A TIME WHEN YOU SHOWED OUTSTANDING CUSTOMER SERVICE.
    CAN YOU GIVE AN EXAMPLE WHEN YOU ACHIVED IN A TEAM AND WHAT WAS THE PROCESS AND OUTCOME ...STEP BY..... STEP...
    CAN YOU GIVE A EXAMPLE OF A TIME WHEN YOU ACHIVED MORE THEN EXPECTED AND HOW DID YOU DO IT.

    I PASSED THE TELEPHONE INTIVIEW AND 1 WEEK LATER HAD A FACE TO FACE INTIVIEW AND THE LOCAL BRANCH.

    FIRST THEY ASKED ABOUT MY CURRENT WORK AND THEN TALKED ABOUT MY PAST (CV). I EXPECT THIS WAS TO RELAX ME.

    THEN I WAS ASKED SIMILAR QUESTIONS AS ABOVE.
    THEN I WAS ASKED ABOUT THE HISTORY OF SANDANDER,
    WHAT I THOUGHT THE ROLE WOULD INTAIL
    HOW COULD I BE PROACTIVE IN ENGAGING WITH NEW CUSTOMERS FOR SALES.
    HOW IMPORTANT IS CUSTOMER SERVICE TO SALES AND WHY.
    THEN I WAS ASKED TO SELL A CREDIT CARD AS A ROLE PLAY.
    THERE WAS NO MATH TEST.
    AFTER THE INTIVIEW LATER THAT DAY I RECIVED A CALL FROM SANTANDER TO BRING IN ID CHECK( WHICH I WAS TOLD VERY POSITIVE)

    NXT DAY I WENT TO MY LOCAL BRANCH AND THE MANGER GREETED ME AND EXPLAINED ABOUT THE NEXT STAGE WHICH IS A 5 WEEK TRAINING PROG WHICH INVOLVES ROLE PLAY, AND TEST'S AND SHE WOULD BE INCONTACT WITH ME NXT WEEK!!
    IF I'M LUCKY TO GAIN THE POSTION I WILL POST INFO ON THE 5 WEEK TRAINING INFO AS IF YOU DO NOT PASS THE 5 WEEK COURSE THEN YOU LOSE!! AND ANY WAGES GET PAYED BACK TO SANTANDER TO COVER TRAINING COSTS


  • 31 October 2011 - 3:41pm
    • jacebowden

    HI ALL JUST THOUGHT I WOULD LIKE TO SHARE THE INTIVIEW PROCESS WITH YOU!!!!
    TELEPHONE INTIVIEW I WAS ASKED.
    CAN YOU TELL ME A TIME WHEN YOU SHOWED OUTSTANDING CUSTOMER SERVICE.
    CAN YOU GIVE AN EXAMPLE WHEN YOU ACHIVED IN A TEAM AND WHAT WAS THE PROCESS AND OUTCOME ...STEP BY..... STEP...
    CAN YOU GIVE A EXAMPLE OF A TIME WHEN YOU ACHIVED MORE THEN EXPECTED AND HOW DID YOU DO IT.

    I PASSED THE TELEPHONE INTIVIEW AND 1 WEEK LATER HAD A FACE TO FACE INTIVIEW AND THE LOCAL BRANCH.

    FIRST THEY ASKED ABOUT MY CURRENT WORK AND THEN TALKED ABOUT MY PAST (CV). I EXPECT THIS WAS TO RELAX ME.

    THEN I WAS ASKED SIMILAR QUESTIONS AS ABOVE.
    THEN I WAS ASKED ABOUT THE HISTORY OF SANDANDER,
    WHAT I THOUGHT THE ROLE WOULD INTAIL
    HOW COULD I BE PROACTIVE IN ENGAGING WITH NEW CUSTOMERS FOR SALES.
    HOW IMPORTANT IS CUSTOMER SERVICE TO SALES AND WHY.
    THEN I WAS ASKED TO SELL A CREDIT CARD AS A ROLE PLAY.
    THERE WAS NO MATH TEST.
    AFTER THE INTIVIEW LATER THAT DAY I RECIVED A CALL FROM SANTANDER TO BRING IN ID CHECK( WHICH I WAS TOLD VERY POSITIVE)

    NXT DAY I WENT TO MY LOCAL BRANCH AND THE MANGER GREETED ME AND EXPLAINED ABOUT THE NEXT STAGE WHICH IS A 5 WEEK TRAINING PROG WHICH INVOLVES ROLE PLAY, AND TEST'S AND SHE WOULD BE INCONTACT WITH ME NXT WEEK!!
    IF I'M LUCKY TO GAIN THE POSTION I WILL POST INFO ON THE 5 WEEK TRAINING INFO AS IF YOU DO NOT PASS THE 5 WEEK COURSE THEN YOU LOSE!! AND ANY WAGES GET PAYED BACK TO SANTANDER TO COVER TRAINING COSTS


  • 25 October 2011 - 6:59pm
    • ikayhargley

    hi guys.. just wanted to share my experiences. for the customer service advisor role.
    for the telephone interview.. I was asked competency based questions like:

    A time i delivered great customer service;
    How I create relationships with customers
    how i deal with difficult customers
    how i deal with conflict with colleagues (this one caught me)
    then Teamwork,
    then how I set and achieved my target..
    and what happens when I don't meet it.
    how do I ensure am accurate with cash when attending to a customer
    How do I know what a customer wants

    hope it helps someone..
    cheers


  • 17 October 2011 - 12:04pm
    • cornish

    I have a telephone intiview 2morro with santander, really looking forward to it, although i think its going to be a hard process ;(
    really not looking forward to the math test!!! my math's is horrible unless i have a calculator lol


  • 1 September 2011 - 9:15am
    • SomeHelp

    Hi everyone,
    I jus wanted to share my experience as while applying, some posts really helped me and i'd also like to help someone

    For my telephone interview i was asked questions on
    1. A time i worked in a team, what we did and the outcome?
    2. A time i delivered great customer service, what i did and the outcome?
    3. A time i worked towards a target/deadline, what i did and the outcome?
    4. A time i built rapport/ maintained a network, what i did and the outcome?

    The person i spoke to was very friendly, there are moments of silence but this is due to the fact they are writing up your answers.
    Advice for telephone interviews include stand up for the interview, wear a suit to put you in the right mind frame and smile throughout.
    After that i was informed i was successful within 24hours, i then recieved an amail that my application had been sent to a recruiting manager for review.
    After around 3 weeks i recieved a call for a face to face interview

    The face to face interview is very relaxed it starts of with a basic maths test that you need to pass the questions are not difficult its mainly percentages of a number (worked out by dividing it by 100 and multiplying that number by the requested percentage). Or adding and subtraction questions, very basic most candidates pass.

    Second came the competancy based interview, similar to the telephone interview, it included questions on teamwork and customer service so have examples for both, also a time you worked under pressure and how you minimise risk in the workplace the interviewer explains each question and probes you for more info if need be. They also ask why santander as opposed to other banks (so be prepared for this i wasnt!!)
    The last section was the role play which is a scenario between you and a customer, ensure you refer the customer to the personal banker and try get an appointment booked with the personal banker. It may also help here to adress the customer by thier name (although not 1st name mr or mrs x).

    Lastly i will include a list of questions that regularly come up, it is good to have answers prepared as althogh ur exact qestion may not come up, you can tailor your answers to other similar questions. Try to think of original examples not just the usual suspect coursework answers, or example teaching someone a new language, learning a new language, living abroad etc

    Tell me about yourself
    Why Santander?
    How do you think your skills can fit into santander?
    What is your idea of excellent customer service?
    When have you delivered excellent customer service?
    A time when you've had to deal with a customer complaint? How did you deal with it?
    A time when you've had to manage a busy queue and how you did it?
    Describe a time when you didn't meet your target
    What do you do when you don't meet your target
    when have you worked as part of a team to meet a particular target?

    I also saw this information on a post that was particularly helpful
    ‘you have to really know so many things about santander, they will ask you about what you know about them, why do you want to work for them, what made you choose this specific role not something else, they will ask you about your previous roles, when you met expectations and where u didnt and how did you deal with the situation, give examples with everything you mention as they like to know you have a lot of experience, if you are not a graduate and joining because you have experience dont mention you want to learn there mention that you take new information quickly on board and link it with your actual experience!'

    On a closing note don't be scared to go into branches and ask people who already work there about the role, listen to thier opening lines at the till as this will all benefit you!
    .


  • 30 August 2011 - 5:54am
    • busyguy

    hello

    ive recently applied for the Customer Service Adviser Role is there anyone else applying for this role and if so what can i expect from the face to face interview?


  • 8 August 2011 - 8:25am
    • lady_luck

    Hi, Guys i just wanted to thank all of you on here for all your comments, I had my Telephone Interview for a Personal Banking Advisor last Monday which I was overly prepared for, I took ALL your comments about the questions asked and wrote down how my situation joined that as I think it is random with regards to the questions they ask you. I sailed through the interview and was thanked for preparing for it.

    I then had a face to face interview on Friday, the interview itself was good, I was very nervous but I think i did very well, BUT then came the ROLE PLAY, I don't want to scare anybody but I found this the hardest part as I seemed to be tripped up on everything I said. I have thought about this all weekend and thought somebody may benefit from my mistakes.
    They will give you a scenario to work through and give you 20 mins to study it. I completely lost my concentration trying to read too much information into it. I would advise you to write on the task sheet they give you a STRUCTURED meeting whatever the scenario is. i.e.

    1. ASK for ID, (very important this is the first question), then explain you have a few questions for them before you can look at their scenario.
    2. any questions regarding their account (overdrawn etc),
    3. who do they hold their mortgage with (you are then collecting information for the mortgage adviser to pass on).
    4. only then ask them about the scenario as you have covered all the basics. (Mine was for a loan which I did fine it was just the rest of the points I missed).
    5. COMPLETE THE SALE or BOOK AN APPOINTMENT.

    This way you have had all the points you need to at least pass the Role Play if you follow your points, even if the actual scenario goes a little wrong.

    I hope this helps, I will find out later this week if I have the job, however I am doubtful purely because of the roleplay, I was thanked at the end for being prepared, so fingers crossed.

    Lady Teresa


  • 18 July 2011 - 9:11pm
    • jadeblack1884

    Hi hako229,

    What sort of questions were you asked during your phone interview? I've got a phone interview for the same role this week.

    Thanks for yor help.


  • 18 July 2011 - 9:08pm
    • jadeblack1884

    Hi All,
    I really need help regarding latest info on Santander phone interview questions..Got phone interview for customer service adviser role in a couple of days.

    Thanks a lot.


  • 5 July 2011 - 5:18pm
    • Dominik.K

    Hello All,

    Let me share some of my recent experience of the face-to-face interview with Santander.

    The post I applied for was a 10 week internship in Operations.

    The interview started with the trip around the facility, where me and other two interviewees were shown around the office - busy six-storey building buzzying with calls, with most floors covered by either retail or corporate telephone banking.

    As described by @LJones, the interview was competency-based. It was led by an experienced and friendly Interviewer.

    There were five main questions, which related to teamwork and problem-solving. The probing quetsion was: 'Why did you choose this Internship?'

    My interview took two hours, with a regular interview taking approximately 30 minutes.

    HR notified me of a successul offer the following morning, as they had to rank my performance against that of the others. The other two candidates were also very well prepared and made some tight competition - my hat off to them.
    The three of us were all that were left after the telephone interview stage.

    What gave me the edge and secured my internship were two things. First, exceptional knowledge of the company: its past performance, main markets and business philosophy.
    Second, 3.5 year work experience in Customer Services: first as an Agent and then as a Team Lead.

    I hope this information will help you secure your own successful internship, as the information on this forum helped me secure mine.

    Best wishes.


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    • cgparsons

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  • 17 June 2011 - 6:30pm
    • Ljones

    Hello all,

    The interview is nothing to be scared of. They two people interviewing me were very kind and the questions they asked were all normal competency questions like times i have worked in a team and times when i've been in a stressful situation. Also, a time when i had to use my analytical skills. There were other questions too, but I would say they were tailored to me and my background, so be prepared to talk about you're past experiences and what you've learnt from each.

    Also know a bit about what the role entails, since it's retail credit risk, think about what types of methods they might use to determine if they want to give someone a loan for example, it may give you the edge over other candidates.

    Like i said before I didn't have a telephone interview.. (I may have been fast tracked, i'm not sure)

    They will give you information about any assessment centre or interview you will have to attend, so do not worry. If you prepare, there is no reason to worry.

    Do you're research, learn about the bank and really know the role.
    What i like to do is look at the job spec and see what skills they look for, and then anticipate what question they might ask to see if can demonstrate this skill.

    I was also given a case study after the interview, they give you a scenario and ask you to calculate some simple things like revenue and profit. and then use that data to plot a graph. they then ask you what your thoughts are, and what you would do next. It's all simple maths, so do not worry, just a bit of logical thinking will get you through fine.

    all the best


  • 15 June 2011 - 2:46pm
    • Ljones

    Hey all, really sorry to take so long to get back to you.

    I didn't actually have a telephone interview, just online tests and then 1 face to face interview.

    What type of credit risk role has everyone applied to? Is it the retail arm? And what location?

    All the best

    And if would like any information on the face to face interview please do PM me


  • 17 June 2011 - 1:06am
    • Gracie

    Hi Ljones. I'd like more info on the face-to-face interview. ive got one coming up in a few days.
    Thanks

  • 15 June 2011 - 5:07pm
    • alpha

    Hi Ljones,

    I applied to credit analyst role-retail, Milton Keynes. I am a bit confused and need your help; I received an e-mail following my telephonic interview that their gonna be a AC, if I am shortlisted. I don't know if the AC is for credit risk role or their is just a 1-2-1 interview(as you said). Could you please share your experience what happened in your case after telephonic interview? What location you applied for?

    Many Thanks

  • 14 June 2011 - 11:40pm
    • Gracie

    Hi Raveetjohal, it should only take a few days. Email them and ask how you did...that's what i did and i got a positive feedback.


  • 9 June 2011 - 10:12am
    • ravneetjohal

    hi, i had my telephone interview last friday! its thursday and no reply! how long does it take?


  • 4 June 2011 - 2:16am
    • angel9

    Hey guys, i have got a telephone interview in a week time for personal banking advisor job.Just wondering if any of u have applied for the same position recently and already had telephone interview. Any advise on what questions can they ask? I am little bit scared.


  • 31 May 2011 - 2:13pm
    • Ljones

    Hey all,

    To those who have attended an credit analyst AC what did this consist of?

    I have been told it will be a face to face competency based interview and a case study. But that is all I know, it sounds more like an interview than an AC I think. Any additional information about types of questions and what the case study was like would be greatly appreciated.

    Many thanks


  • 5 June 2011 - 11:43pm
    • alpha

    Hi Ljones,

    I got a call for the telephonic interview for Credit Risk Analyst Role. It seems that you are a step ahead in the recruitment process for this role. Could I ask you, if possible, to share your experience so far with telephonic interview.

    Many Thanks.

  • 24 May 2011 - 4:06pm
    • hak0229

    hi guys,

    lovely to see all ur comments with questions....i have a telephone interview for customer service role with Santander just wantd 2 no if any1 had has 1 pls...if yes what sort of questions do they ask....

    will really appreciate some help...


  • 19 March 2011 - 3:51am
    • businessgrad88

    Hi jeb99, JB90, janet33

    Would you be able to talk more about what was involved in your AC for credit risk role? any help would be much appreciated :)


  • 16 March 2011 - 8:36pm
    • LFTW

    I'll reply to your PM henny.


  • 16 March 2011 - 7:53pm
    • henny

    @LFTW have they set a day for the Finance AC because they sent me an email saying i passed the benchmark for the telephone interview but haven't heard anything since!!


  • 16 March 2011 - 6:28pm
    • LFTW

    Anyone going for a Finance AC?


  • 24 February 2011 - 8:10pm
    • graddream

    how was you assessment? i applied for the corp banking scheme and still havnt heard anything abt the phone interview!!!!! does any1 know anything abt corp banking???


  • 12 February 2011 - 12:43pm
    • JB90

    Hey Jeb99,
    I'm off to London for the Santander Risk assessment centre on Wednesday too! Not sure what its going to involve as I haven't been to an assessment centre before, but have read the stuff on here from last year and it sounds pretty good, so i'm hoping this years will be pretty similar. Are you in your final year of uni or have you already graduated?