Shell Telephone Interview

30 January 2009 - 10:42pm

Hi People...I am very new to Wiki Jobs. Pls I need to know if anyone has any info about Shell Telephone Interview. What am I supposed to prepare for, types of questions, what should I look out for? Got one this coming Monday.Pls help!!!Thanxxx

Latest comments

  • 18 July 2015 - 10:47am
    • Mustafa Kamel

    I am Mustafa kamil

  • 11 May 2015 - 9:56pm
    • Fengzheng1223

    I feel obligated to post my experience after learning a lot from this thread, even though I am in the States. Just finished my phone interview for a graduate role. Interviewer said only A and R are evaluated, C is partly based on my online assessment, so no topic discussion.

    The questions I got are:
    Time when you had to change your approach in achieving a goal
    Time when you have to be respectful and listen to others opinion (paraphrased a bit)
    Time when you have to make a timely decision
    Time when you have to discipline yourself in order to achieve a goal you set
    Time when you had to build a relationship with someone you don't know and achieve a goal
    Time when you have to be sensitive about others' belief, culture / background

    There could be one more that I don't remember , lasted a little over an hour
    Yes there are also why energy industry, shell, what is your career plan, why do you think you are right for this role type of questions. Then you get to ask as well .

    I feel like the interviewer did not interact too much. Didn't probe a lot as other people mentioned. Which is a contrast to a previous Shell interviewer I had before, who was so nice to kind of conclude what you said that you feel better about your answers. That was a few yrs ago.
    Response expected in 2 weeks.

  • 22 December 2014 - 9:35am
    • veronika.janikova.56

    Hi.I applied for trading graduate program in November 2014 and my application is still under review.Is anybody in similar position? Until when they should invite us for interview for September 2015 intake?

  • 6 November 2014 - 5:29pm
    • bobsahed

    Has anybody had their phone interview with Shell recently?
    Do they no longer ask about capacity?
    Do they always begin the interview asking about your biggest achievement?

    Mine is in a week!

  • 10 October 2014 - 7:44pm
    • chouchou87

    Hi all,
    I have a telephone interview with Shell in a couple of days. Any advice or feedback please ? :) Thank you in advance :)

  • 4 September 2014 - 10:51am
    • rahulyadav1002


  • 12 May 2014 - 1:51pm
    • banshee

    I've just had my interview for Graduate Program at Shell Netherlands.

    It was a long one - around 1,5 h.

    There were 3 parts:
    1. Behavioral interview (give me an example of the time when you ....). Be prepared to answer questions about Capacity, Achievement, Relationship.
    2. Why oil company? Why Shell? What would you like to do with us?
    3. My questions.

    My interview did NOT include a part where you have to choose a topic to talk about.

    To all of those who went through the interview - how long did you have to wait for the results?

  • 3 March 2014 - 5:05pm
    • x0lou0x

    Hi Guys,
    this thread has been really helpful and I had my telephone interview today for Shell for a non technical role,
    the lady who interviewed me was extremely lovely, she put me at ease straight away and explained everything fully, therefore it was very conversational
    the first part of the interview was based on achievements that put me out of my comfort zone, I was asked
    "name me a time that you had to change your approach in order to reach a goal"
    "name a time when you had to plan something and see it to the end" (this is paraphrased as I can not remember the exact question"

    the next topic was relationships, I was asked
    "name a time when you had to build a relationship with someone that you did not know in order to achieve a goal"
    "name a time when you had to be convinced of something that you did not agree with, what did you learn"

    I think there may have been a few other questions but remember you need to know your examples inside out as they probe
    also there was no capacity...
    The final part of the interview revolved around
    "why you want to work for and energy company"
    "why you want to work for shell"
    "what have you done in order to research shell"
    "what you can bring to the table"
    "what are your long term career goals"

    then there was time to ask her questions about the job
    she also spent a lot of time talking about what shell expects and what working for shell entails, it was a really positive experience so do not worry,
    i was told i would find out in 10 working days or before if i have got through to the next stage,
    so fingers crossed!
    just be yourself and be positive

  • 5 December 2013 - 11:43am
    • shavinda_srilanka

    hi Guys,

    I just had my telephone interview with shell and it was slightly different to what everyone else had gone through.

    The whole interview was about the competencies. They asked me 6 different questions which i really wasnt prepared for and they wanted new examples for each one. So be prepared with atleast 6 different examples that you can use.

    The questions that i can remember were:
    1. Biggest Achievement
    2. Tell a time when you had to be sensitive towards someone approach
    3. A time when you had to work with different people from different backgrounds and cultures
    4. A time when there were different opinions and how you influenced others to get your point across
    5. Example of a time you encountered a problem and how you solved it

    and another one that i cant remember sorry,

    And they ask a lot of follow up questions just to see if you know what you are talking abt so be ready...

    Hope you guys have better luck than i did

  • 12 August 2013 - 1:10pm
    • Jackhall1988

    Hi Mech.Eng - Just typed a full on message there and it got deleted! arhh ... quick answer is no but I told them to be quick as I got job elsewhere for drilling contractor - will let u you know as soon as I do

  • 13 August 2013 - 2:01am
    • Mech.Engineer

    Wish you a good luck...and I have the same here, I got no response until now :D

  • 30 May 2013 - 11:52am
    • don cappon09

    Hey Guys,

    Anyone booked in for the SRD coming up in London (June). Would be good to share ideas, i'll appreciate it if you can Inbox me.


  • 17 July 2013 - 11:37pm
    • Jackhall1988

    Good Evening Don,

    Hope you are well. So how did your assessment centre go? My friend applied last year and it was different to what you mentioned (as you say they must have changed it!). I have a telephone interview cple week which I am going to revise for next week - is it the same 4 topics (CSR, recruitment, diversity etc)?

    So what discipline did u apply for and did you get the red/green light? I am UK too.
    What kind of stuff where each of the topics on (all current threads are on the old stuff so would be good for you to lead on the new stuff for 2013 and future if you kindly spare the time).
    I would like to know more about the E-tray (never experience one before)
    Also the self-reflection and stuff interview lol ... is the group task and case study about that Aduki island and community investment?

    Your career support would be much appreciated,
    Kind Regards,
    Jack Hall

    or shot us a threat back on here when you get time.

  • 19 July 2013 - 3:58pm
    • smohdw

    I have an interview coming up as well. If we both go through, we might have the same assessment centre, assuming you're in London as well.

  • 20 July 2013 - 2:12pm
    • Jackhall1988

    Cool, well Good luck! - What position you applying for?
    When is your phone interview? If mine is before you I'll give you a heads up...
    Not done much prep yet but will set a few days aside next week at some point, I have notes from previous interviews which can be used regarding competencies, so just this capacity section which will be quite tricky!
    I am UK so will be London/Aberdeen/Netherlands I believe IF I was to be successful! lol

  • 20 July 2013 - 2:25pm
    • smohdw

    Great. Yours in all likelihood will be before mine because I have an email saying I'll be notified of a date. I am applying for a technical role - HSSE & SP. I haven't prepared as yet myself but have been through this thread so that's a start I guess. The capacity bit could be tricky but I'd recommend having a clear structure in your head before beginning to answer - everything should fall in place hopefully. Any heads up will be greatly appreciated and I'll do the same if somehow my interview came before yours.

  • 27 July 2013 - 4:46pm
    • Jackhall1988

    Hi all,

    I had my telephone interview for UK yesterday - I gave good responses (she did however tell me to speak slower!) ha.
    I would say to remain on the exact topic as its quite easy to wonder off it slightly lol
    It was on biggest achievement, worked in team, and changed my approach to solve problem - asked me how I could have done it differently, and why the approach I done was important. Nothing on capacity this year. I will find out within 10days, interview lasted 45mins.

    I will keep you posted on progress, and if you could provide tips for SRD if I was to progress, that would be appreciated to enable me to best prepare.

    Enjoy your weekend and good luck!

  • 23 May 2013 - 7:55pm
    • chike

    Hello doncappon09, congratulations on ur progress to the srd. Please i will like to know how long it was between the day u had ur telephone interview and when u received notification for the srd. I had my telephone interview for a commercial role (i.e. IT) on the 8th of May, and i am still awaiting a reply.


  • 14 May 2013 - 4:31pm
    • don cappon09

    Hey guys,

    I noticed this thread has gone a bit quiet but I am certain there is someone out there who's recently attended a SRD (London/ Hague/Aberdeen) who can provide some valuable information.

    I have been invited for a SRD in London next month (commercial midstream/ upstream) and the briefing pack says the SRD comprises of 5 exercises

    1) An electronic E-tray exercise with two tasks to complete: an online exercise and a written task;
    2) Self-reflection interview;
    3) Group exercise
    4) Case study analysis
    5) A final interview

    This seems to be a new approach considering it used to be 3 exercises till December 2012. Can anyone highlight if this is a change or it still the same task but expanded? Hints on each aspect of the SRD would be very much appreciated.

    Look forward to your comments
    Thanks guys

    Don Cappon09

  • 23 May 2013 - 7:56pm
    • chike

    Hello doncappon09, congratulations on ur progress to the srd. Please i will like to know how long it was between the day u had ur telephone interview and when u received notification for the srd. I had my telephone interview for a commercial role (i.e. IT) on the 8th of May, and i am still awaiting a reply.


  • 15 May 2013 - 12:18pm
    • HiredFired

    Hey don,
    Well done for getting invited for SRD. Can you please elaborate on your telephone interview because I have mine coming up next week and it seems you had yours quite recently too.
    Appreciate your help

  • 19 April 2013 - 12:28am
    • Mech.Engineer

    Hey guyz,
    I applied online for Egypt 1 month and a half ago, then I passed the online assessments....almost 2 weeks ago, I checked my application online, and I found out the the HR status changed from "application under review" to "pending interview"...I asked them why it's been long time and I haven't got an invitation for a phone interview, they told me there are some problems they are facing in securing interview dates and they will let me know after they finalize the schedules. Does anyone have any idea how long they take to invite for a phone interview? Do you think they are gonna hold SRD this year?
    Thank you!
    Mech Engineer

  • 2 March 2013 - 2:59pm
    • AC69

    I applied for a technical offshore position online, I received a call from a lady (think from HR) without any prior warning. She asked me
    1) Why i applied to shell
    2) What i do in my current role
    3) Why/Reason i am leaving my current job
    4) Expected and Current Salary
    5) Availability and Preference of shifts.

    This interview seemed quite informal, i then received a E-mail 3 days later- Invitation shell final assessment " you have been invited to a shell structured interview, this is the final selection stage of our recruitment process." This is a telephone interview.

    Has anyone else had this process? If so was the final assessment interview based on the previous posts that people have posted?

  • 1 February 2013 - 1:58pm
    • paddyenzo

    PS: Scroll down to read "sanchel1234" comment...


  • 1 February 2013 - 1:56pm
    • paddyenzo

    I hope this helps.... Good Luck guys

  • 1 February 2013 - 1:53pm
    • paddyenzo

    hey guys, I had my SRD recently and it was a GREAT experience. I didn't get the job though...
    My advice.... make sure you get your CART together... and be yourself at all time...
    The guys at Shell are awesome and the accessors will do everything to make you comfortable...

    here are some information I found on the net that gave me an idea of what the SRD would be like... and its exactly what you will encounter:

  • 30 January 2013 - 5:47pm
    • goldengloves

    Ive had the exact same stuff as Rich.

    Would be really good if someone could shed some light on their SRD experience :)

  • 30 January 2013 - 3:34pm
    • Rich Fry

    Hi Guys & Girls,

    Just had my telephone interview for a Well Engineering Grad role today. Made alot easier with the information I found on here. So thought it would be good to give a recent update on what I went through today.

    Questions asked:

    About location preference.
    About start date preference.
    About job / position preference.

    About my biggest achievement, the respective challenges and how I overcame them
    About a time where I had a disagreement within a team, how did I resolve it
    About a time when I worked in a contrasting group of people

    My responses to the above followed the STAR response model (situation, task, action you took and results). Additionally, to all of the above have an idea / an answer to how you can improve on whatever situation you went through, i.e. what would you do better next time. (Also be mindful of the Shell C.A.R.T. technique)

    The final part was indeed a discussion, I had to choose one from four topicss including:
    # Developing diversity within a business
    #Social Responsibility
    #Working with Local Governments
    #Importance of recruiting and retaining high calibre staff.

    I was asked to discuss as if I was running a business and how I would incorporate it into the business along with its worth and importance if necessary.

    Finally I was asked how I think this would change in the next 10years.

    Then I had 5 mins to ask questions.

    It was just over an hour all in. Hope this helps. Good Luck


  • 28 January 2013 - 1:00am
    • lbattersby1234

    Hi there,

    Has anybody had a telephone interview for a technical summer internship? I have mine very soon and would really appreciate some examples of the topics they are asking recently, they seem to change slightly every year.

    Please and thank you! :)

  • 21 January 2013 - 7:54am
    • TraderGirl

    Hey Jacky! Have you been invited to a SRD yet ? I'm still waiting for a date to appear after passing the telephone interview!

  • 30 January 2013 - 12:04pm
    • Jackyzhang10

    Hi, just finished my SRD yesterday, and now waiting for the result. Will share my experience if the outcome is positive, finger crossed;)

  • 17 January 2013 - 2:47pm
    • annnnnnn

    Hi guys, just had my phone interview for HR Graduate, less than 1h ago and I told myself that I will post to help others be prepared. Here's my experience:

    It was split in four parts:

    Part I

    A couple of general questions about your career preference, why, location preferences, if you are authorized to work in the countries of your preference and what is your preferred start date.

    Part II - Competency Based Questions

    The main questions were followed by a variety of probing questions aimed at finding out specific things you did in certain recent situations. The questions tried to capture the usual STAR (Situation, Task, Action, Result) or CAR (Context Action Result). Followed by "what would you do differently?" and "what did you learn?" ( asked after all your examples).

    - Biggest achievement
    - Teamwork situation where there were different opinions and how did you worked together to solve it.
    - Team work situation when you encountered a problem and how did you solved it.

    Part III - Capacity

    You are the decision maker for a large corporation, not necessarily Shell. Given 3 topics: select one and talk on it

    - A strategy for Implementing Diversity and Inclusiveness

    - Corporate Social Responsibility (CSR)

    - I don't remember the 3rd bcs, as soon as I heard the 1st one I decided to talk on it

    The recruiter asked me to define the topic and talk about what is its impact on the organization and what are the actions to take to implement it; To give positive and negative examples of diversity; who are the stakeholders that will benefit from the implementation, who might oppose and say "no" my strategy of implementing diversity and inclusiveness and why would they say "no"; how do I convince them to say "yes"

    Part IV

    -Questions for the interviewer

    Hope that this helps and Good Luck to all!!

  • 7 February 2013 - 9:48am
    • evelina84

    hey :)

    i wanted to ask, maybe you have prepared info for the interview and could share something with me? i am doing that right now by myself, but i feel a bit lost within all these topics from capacity sector. i would really appreciate any help, as i have few days left till my interview.

    looking forward to your answer :)

  • 22 April 2013 - 11:13am
    • Mech.Engineer

    Hello evelina,
    Have you done the Phone Interview? please let me know how has it gone.
    Thank you :)

  • 12 January 2013 - 12:28pm
    • goldengloves

    Hi guys,

    Has anyone had a telephone interview recently? Has the four topics been changed? Any new ones?

    Would really appreciate any help!


  • 17 January 2013 - 2:56pm
    • annnnnnn

    Hi, I just posted my experience

  • 10 January 2013 - 3:40pm
    • Dave12345

    i am going to srd in hagure this month. anyone else is?

  • 20 January 2013 - 11:33am
    • Jackyzhang10

    Hi Dave,

    How was your SRD? Any helpful tips please?

  • 8 January 2013 - 8:43am
    • don cappon09

    Hey guys,
    Anyone attended or been invited to a SRD in the last month (commercial roles)? Kindly share your experience, I am sure it would be really helpful to everyone.


  • 1 January 2013 - 10:52am
    • Dave12345

    I would say the same. Telephone interview is better as you can have notes for help as well.

  • 28 December 2012 - 7:23pm
    • alvz

    any suggestions please!

  • 28 December 2012 - 7:19pm
    • alvz

    @ jackyzhang10

    i have been given the choice to either go for a phone interview or face to face but i m confused which one i shud pick :s any help which one i should go for will be extremely helpful..

  • 28 December 2012 - 8:00pm
    • Jackyzhang10

    I would suggest you to choose the telephone interview, as it will save more time for you and allow you to answer the questions in a more comfortable environment. Best luck for your applications.

  • 31 December 2012 - 10:21pm
    • alvz

    Thanks jackyzhang

  • 13 December 2012 - 7:04pm
    • LAD101

    Ok thanks @JackyZhang10

  • 13 December 2012 - 5:13pm
    • paddyenzo

    Anyone been to SRD in Netherlands lately?

  • 13 December 2012 - 10:20am
    • Timing123

    Hi everyone,

    thanks a lot for these posts they really helped. If you want to know what happened in my phone interview it was word for word the same thing squatly had (see the post on 28th September) so the chances are that will be the format.

    Prepare well would be my main tip, especially look at RISK FACTORS if you answer the Meeting Global Energy Demand while paying attention to the environment topic. The 2011 Annual Report has these well spelled out.

    Anyone got tips for the SRD?

  • 11 December 2012 - 10:18am
    • LAD101

    Hey guys,

    Was just wondering how long it took you to get the invite to SRD, I applied for a C&P role and had my interview in early Nov. and i got this email two days after ;

    'Thank you for your interest in pursuing a career with Shell and for taking part in your recent interview.

    We are now reviewing your qualifications and areas of interest against available employment opportunities. Your application is being given every consideration, so please be assured that we will contact you once a decision has been made.

    Should you have any questions, please do not hesitate to contact me.

    Once again, thank you for your interest in Shell'

    Still yet to hear from them about SRD

  • 13 December 2012 - 2:33pm
    • Jackyzhang10

    Hi LAD101,

    It means that you have passed the initial stage, which is the telephone interview, and now you are being considered for a job. So you are in the process, but it is neither positive nor negative - you are being considered.

    For me, I got the same email and they have invited me to attend a future SRD in 2013.

    All the best

  • 10 December 2012 - 10:03pm
    • Dave12345

    Has anyone been to SRD recently? Please share your experience and what type of questions they ask in case stdies?