NPower Telephone Interview

30 November 2009 - 3:34pm

Im not sure if anyone needs any help with the NPower telephone interview but I thought it would be useful to put all the information about the questions I was asked. I did the test and got through it by the way. I thought i'd do this because wikijobs has been a big help through my application processes and I hope to use it for advice for my assesment centre and what better way to repay wikijobs by helping other people.

Why do you want to work for NPower.
Give an example of when you worked in a group and had to deal with a crisis.
Give an example of a time when you mad a mistake. Why was it a mistake. What have you done to make sure you dont make that mistake again?
Give an example of a time when you had to change peoples opinion about something and how you did this. Did you succeed at the end?
How do you gather and analyse information that is neccesary to solve a task. What was the task and what was the outcome?
Give an example of a time when you worked in a successful team. What was your role in the team? Why do you think the team was succesful?

Thats all I remember being asked. Obviously I would advice you prepare for all other types of questions but all in all be confident and send a thank you letter after the interview.

Latest comments

  • 13 February 2015 - 11:49am
    • danielmccabe2015

    just had a telephone interview, they asked for my last 3 years work history including dates and what i did there. she asked if it was ok to do a role play with me, she tells you why she is ringing and tells you the points you have to pick up on, quite easy just make sure you ask the customer questions for example she said that she has rang 3 times for a bill to be sent out and still hasnt got one so i so i mentioned online billing,she then said ill stop you there put me on hold then said ive passed. didnt get any questions like give an example of, or why do you want to work for npower. next stage is an assesment centre to see how you interact with people and see your customer service skills.

  • 12 January 2015 - 10:44am
    • pmyjnt

    Anyone had a telephone interview recently? If so I'd be very grateful if they could PM me (or comment on this) regarding how best to prep for it. Thanks for any help

  • 18 February 2014 - 6:13pm
    • Salman Khan

    Hello Everyone,

    Has anyone passed the phone interview stage or got a reply back after it?

    Many Thanks,

    Good luck to all

  • 4 August 2014 - 3:02pm
    • Hanzo

    Hi Salman Khan,

    I know it was a while ago and congrats on passing the tele interview. I have a competency interview coming up with npower and was wondering if you could share the questions you got asked?

    If anyone else could share too, that would be amazing!

    Thanks guys :)

  • 10 February 2014 - 1:11pm
    • Salman Khan

    Thank you phuonglioness for ur information. Thats very kind of you.

    Has anybody got any replies after their phone interview?? Or
    Any news about an assessment centre confirmation??

  • 1 February 2014 - 10:52pm
    • Salman Khan

    Hello everyone,

    I am going to book my phone interview for the Quantitative Risk scheme soon, Could anybody please give an insight as to what questions might be asked??? Has anyone already done the phone interview this year (2014)?

    Many thanks,

    Good luck everybody

  • 1 February 2014 - 10:52pm
    • Salman Khan

    Hello everyone,

    I am going to book my phone interview for the Quantitative Risk scheme soon, Could anybody please give an insight as to what questions might be asked??? Has anyone already done the phone interview this year (2014)?

    Many thanks,

    Good luck everybody

  • 24 January 2014 - 10:57am
    • zs


    I have a telephone interview next week, I am applying for the HR graduate scheme, can anyone please please please give me some advice on questions they were asked and good answers. I'm soooo nervous and really want this job!!!!

    Thanks to anyone who can help.

  • 29 November 2013 - 5:30pm
    • Shabz22

    Hi, just found out I passed the telephone interview. Does anyone have an assessment day next Thursday 5th Dec? Any hints/tips from people who have been?

  • 26 November 2013 - 1:33am
    • Timeht


    I have my telephone interview in 2 days. Can anyone provide any info on the type of questions etc. Would be much appreciated.

  • 16 November 2013 - 8:03pm
    • xpridex

    Hello all,
    I have a telephone interview with npower soon. Was just wondering what questions do they ask this year? Help would be much appreciated! Thanks!

  • 28 October 2013 - 5:21am
    • ellen.button3_1

    Due to have a assessment computer test with npower. Can anyone give me hints on how to pass the test, or basic knowledge on what to expect. Thanks.

  • 27 March 2013 - 11:23am
    • Generalnw

    I applied to the customer services one. Feedback I got was pretty general, not in depth at all. They told me they didn't employ anyone from their Assessment centre they held.

  • 26 March 2013 - 10:15pm
    • Danik

    What's npower upto?l cant just understand their recruitment process any longer.l applied for Customer Service programme, passed the telephone interview waited for AS but no feedback from them and l decided to ring them up and was told that l'm on waiting list and ll b called up if someone drops but l recently discovered they have reopened application for the CS programme.Please guys what's actually happening?Getting confused

  • 26 March 2013 - 9:29pm
    • Tibs

    I have not even had my feedback yet!!!

  • 26 March 2013 - 8:07pm
    • Generalnw

    Second that, it's a pretty shambolic process. I also heard I performed excellently on all but 1 of the exercises, however still did not meet the requirement. So if anyone in the future performs badly in one of their forthcoming assessment centres, might as well wave goodbye to that contract!

  • 26 March 2013 - 9:15pm
    • Ninja2

    Did you apply for the customer services one?

  • 26 March 2013 - 6:07pm
    • Ninja2

    From my experience this grad scheme is not well run. I attended an assessment centre and they didnt take anyone from ours and have reopened applications. I scored very highly (according to the feedback) and they didnt offer anyone a position. I dont want to sound really bitter but I think they are looking for perfection and dont recognise that no-one is perfect. Also if you make the slightest mistake on any aspect, youve probably blown it. I scored 4 out of 5 on my interview, which was my lowest one, and my 1st assessed task and I didnt get a job offer, so its untrue when they try and reassure you that it doesnt matter if you perform badly in one task, because it does!!!

  • 4 February 2013 - 5:43pm
    • Danik

    Hi guys,
    I have got my telephone interview for Customer Service Graduate Role and your assistance here will be highly appreciated.lf you have had your telephone interview for C.S could you please help me out with the nature of the interview most especially the situational and role play questions.Your urgent response will be great because my interview is three days away.Thank you as l look forward to reading from you guys.Cheers

  • 18 January 2013 - 3:47pm
    • AmitGanatra

    Hey has anyone had a telephone interview with Npower, What sort of questions do they ask? Is it the standard competency ones, and motivations, the role you've applied for, etc?

  • 12 January 2013 - 6:58pm
    • kalel

    Yeah I know...why would u advertise and then close the scheme! :@

  • 12 January 2013 - 3:10pm
    • Hunting4Jobs

    Anyone else apply for the engineering scheme? Apparently they have shut the entire scheme down!

  • 20 December 2012 - 12:16pm
    • kalel

    anyone heard from Npower in terms of their interviews? When are they holding assessment centres??

  • 18 December 2012 - 10:27pm
    • kalel

    Hi Aneeq

    I too have an interview tomorrow with NPOWER its around 8:00 am but I have to be at work at 9:00...I can try and post the questions once I reach work...can't promise whether I will reach in time...but my advise would be to stay calm and trust your abilities.

  • 18 December 2012 - 11:02am
    • aneeq100

    Hi All,

    Anyone please help me out with NPOWER telephonic Interview question.. pleaseeee tomorrow is my interview.


  • 17 December 2012 - 6:19am
    • aneeq100

    Hello Everbody,

    Pleaseeee help me out ... I a have telephonic interview on 19th morning.....

    Please tell me what type of questions are they asking.


  • 16 December 2012 - 10:03am
    • aneeq100

    Hi All,

    I hope you are doing well.

    I have a telephonic interview on 19th Dec 2012 at 11 am regarding operations Scheme.

    Can anyone share his/her ideas about telephonics interview.. pleaseeee

    I will be higly thankful to you.

    Looking forward to hear from you soon.


  • 12 December 2012 - 2:23pm
    • Generalnw

    Anyone hear any updates on the customer service AC? I had my telephone interview a couple of weeks ago and recieved a reply saying I have met the required benchmark, but still no news on the AC.

  • 19 November 2012 - 2:08pm
    • ryback

    my telephone interview was on the 7th and i only received confirmation on the 8th - so surely there would have to be another !?! i would hope to think so!

  • 14 November 2012 - 3:05pm
    • jozzler

    Any more information on how the Energy Services telephone interview questions are this year? do they follow the same trend as previous years...or is there a new format?

  • 13 November 2012 - 11:35am
    • robot1000

    It mentions on the site that the assessment day was on the 8th November, with no mention of future ones.

    So it doesn't look good

  • 13 November 2012 - 11:00am
    • ryback

    have you heard anything regarding the assessment day after passing the still waiting to hear!

  • 4 November 2012 - 11:08pm
    • son1000

    robot1000, yes mate in the same boat here. Ive been confirmed for this coming Thursday in Swindon, I'm staying over the night before.

    What are your plans?

  • 5 November 2012 - 12:14am
    • robot1000


    Still not received any info regarding the assessment day.

    When did you receive communication regarding passing the interview and the AC details?

  • 2 November 2012 - 12:59pm
    • robot1000

    Just received the following email:

    We are delighted to inform you that you have met the required benchmark score for your telephone interview.

    We receive a large number of applications to the scheme each year which makes the process extremely competitive therefore we can only offer a limited amount of candidates the opportunity to attend an assessment centre.

    We will be in contact with you as soon as we can to confirm whether or not you will be progressing to the assessment centre stage.

    In the meantime, we would like to thank you for the time and effort you have put into the application process so far and for your continued interest in npower.

    Kind regards,

    Anyone else in the same boat?

  • 29 October 2012 - 12:24pm
    • robot1000

    Anyone had an inteview for Finance?

    Just wondered whether they've changed the structure/questions compared to the previous years

  • 25 October 2012 - 1:18pm
    • RE7

    Hello all,

    I am having a telephone interview very soon for the RWE Npower Energy Services Grad Scheme. The questions above have given me a very good path to follow, however I would like to know if any of you have done an interview for the same scheme recently and if is possible to receive any more suggestions about the questions ??

    Many thanks and best regards

  • 22 October 2012 - 7:14pm
    • Valentino

    Has anyone applied for npower Enery Services (engineering) division for 2013 intake?

  • 17 October 2012 - 7:08pm
    • Valentino

    echo337, Is your application for 2013 intake? Any idea about the number of intakes this year.


  • 17 October 2012 - 1:21am
    • Valentino

    Hi guys,
    has anyone applied for Enery Services (engineering) division and had telephone interview done, can you please share your experiences. I was wondering if the situation based questions are only C.S guys or for other too, .


  • 8 August 2012 - 3:17pm
    • echo337

    I had a telephone interview a few weeks ago it involved; 5 scenario based questions (a,b,c,or d answers), 2 competency based questions:a time when you dealt with an angry customer and a time when you handled a difficult situation with a colleague.
    You will also be asked why Npower, and why the position so make sure you research the company, you get marked on this.

    And lastly is the role play, its pretty simple, you get given information and then 20 seconds to come up with a plan on how to structure the call.

    I passed the phone interview and they arranged a date for the assessment on the phone. I also passed the assessment and start my new job soon. :)

  • 15 December 2012 - 4:33pm
    • aneeq100

    Hi Echo337,

    I hope you are doing well and have started new job. :)

    I have a telephonic intervie won 19th Dec 2012 at 11 am.

    Although your comments are very helpful but if you dont mind can I ask you about your SCHEME and if you remember what type of scenario's were you asked.

    I will be higly thankful to you.

    Looking forward to hear from you soon.


  • 8 June 2012 - 10:22am
    • alexxje

    I have a customer service telephone interview next tuesday and I am just wondering if any of you guys have any information on what the questions may be?

  • 2 May 2012 - 11:22pm
    • Annie123

    I was just wondering for those who had a customer service telephone interview. What kind of questions did you get? I saw the bit saying situational and role play- did this happen, if so what was it like. Any help would be VERY appreciated!
    Thanks :)

  • 29 April 2012 - 10:13am
    • chow

    Hi, any news about assessment center?

  • 30 April 2012 - 5:13pm
    • Jasmine_1

    Hi guys,

    I'm going to the assessment centre for Customer Service grad scheme. Has anyone been through this?

  • 26 April 2012 - 12:58pm
    • Mike_4

    Hey guys :)
    I have a telephone interview these days, so I assume that they are waiting the last phone interviews in order to fix the dates for the assesment centre.
    Good luck to everybody and hope to meet soon !

  • 15 April 2012 - 5:03pm
    • kalel

    Hi Chris

    I am in the same position as you and I haven't heard anything yet. Still Waiting....

  • 14 April 2012 - 5:54pm
    • 110chris

    Hey Kalel,

    I had my telephone interview on 23rd march and later recieved an email stating that I met the required benchmark score for the telephone interview. They said they will be in contact as soon as they can to confirm about the assessment centre.

    I still havent heard anything since then.

    Has anybody been invited to the assessment centre yet?

  • 28 March 2012 - 5:07pm
    • kalel

    Hey Guys

    Just had an interview for the grad scheme with npower, have u guys had any assessment centre invite?

  • 5 March 2012 - 12:10pm
    • Jwann

    Hi, I have a telephone interview for customer services advisor scheduled for this week. They have told me to expect questions in the following areas- CV Review, 5 scenario based questions, Behavioural / Motivation competency interview, Role-play exercise.

    Has anyone done a telephone interview recently and can you tell me what to expect from the role - play exercise? If anyone has any examples of recent questions I'd be grateful if you could share your experiences. Thanks!

  • 3 December 2012 - 11:59am
    • MelissaGoddard

    Hi how did the telephone interview for n power customer services go? I ve got one next week and wondered if you can remember the questions, answers and role play questions? Did you get the job?And how long was it til you heard if you d been succesful or not? Were there any Maths or English tests?Thanks.

  • 3 December 2012 - 11:57am
    • MelissaGoddard

    Hi how did the telephone interview for n power customer services go? I ve got one next week and wondered if you can remember the questions, answers and role play questions? Did you get the job?And how long was it til you heard if you d been succesful or not? Were there any Maths or Englist tests?Thanks.

  • 9 February 2012 - 9:35am
    • Kate_NE


    I had my telephone interview yesterday, the woman who interviewed me said they're holding an assessment centre on the 14th (i'm sure she said of Feb but I'm not 100%, it may be March). She also said they would make their final decision on Friday (tomorrow) and let people know if they're offered a place. Has anyone had experience of the npower AC for marketing?

    Oh, and my telephone questions were the same as other people have said, examples of working to deadlines, sharing ideas etc.

  • 31 January 2012 - 4:17pm
    • SwapnaKeshav

    Hi everybody,

    Has anybody got a telephone interview with RWE for IT graduate scheme??

  • 27 January 2012 - 9:53am
    • Carnal

    Hi Everyone , I just did my telephone interview and it went quiet good ,the interviewer name is Lorna and the questions were same as mentioned before ,
    -Time Management
    -Missing a deadline
    -Change people's opinion ...
    also she asked me
    why I choose the graduate program and what skills I need in it and what skills the program needs from its graduates
    and why I selected this graduate program in particular

    then she told me that they have not yet prepared for the assessment centers and they will only call those who they feel best suit the role ...

  • 24 January 2012 - 2:12pm
    • jessicachiu_1


    I had my interview in Decemeber and they emailed me saying I had passed, but I havent heard back since, so I emailed them today asking when the ACs were and they replied saying:
    Hi Jessica,

    Thank you for your email. We have not actually set up an assessment centre for this scheme yet so we have not invited any candidates to an assessment centre. I believe this will be being held in February so we will be making our decisions then. We will give all candidates a call to let them know if we have invited them to an assessment centre, so thank you for your patience during this time and we will hopefully in touch soon to let you know.

    If you have any queries, please do not hesitate to contact us on 0845 241 4933 or send us an email.

    Kind regards,

    RWE npower Graduate Recruitment Team

    Just thought I'd keep you all updated!

  • 20 January 2012 - 1:16pm
    • cswzc

    Hi guyz,
    today I had a telephone interview with NPower for a Quantitative Risk position and I would like to share my experience with you!

    The questions I was asked were pretty much the ones mentioned above in this post.

    1) Give an example of a time where I had to undertake multiple conflicted duties
    2) An example I nearly missed a deadline
    3) A time where I had to plan something or organize people
    4) A time when I had to change people's opinion to improve performance

    1) Why Quantitative Risk
    2) Why Npower
    3) What skills do I need for QR
    4)What skills I want to learn or develop on QR scheme

    All questions were followed by subsequent questions

  • 18 January 2012 - 11:12am
    • abc.123

    hey guys,
    anyone here applied for the Engineering (Operations and Technology) scheme and wouldn't mind to share the questions they were asked in the telephone interview? Thanks and good luck in your interviews/AC!

  • 13 November 2011 - 3:06pm
    • Tibs

    Hi Prash90,
    1st of all congrats for getting this far, I had my tlephone interview fri 11th and been successful but no assessment invite yet. Which vacancy have u applied for?

  • 11 November 2011 - 5:46pm
    • prash90

    I just had my telephone was pretty easy to be honest, just a chat. quite a call 2 hours later saying i we go to the assessment centre on wednesday :p

  • 1 November 2011 - 10:08pm
    • worrygal29

    Hi malangi,

    I had my telephone interview as well today. The questions were as same as bobcat. They said they will let me know in a couple of days. She didnt mention the date of assessment centre though.

    Good Luck!

  • 1 November 2011 - 9:21pm
    • Malangi

    I had my telephone interview for finance scheme today. They asked somewhat the above mentioned questions. The interviewer was from npower graduate recruitment team. He said they will let me know about the results shortly. The assessment centre is on 23rd November 2011. It was my first telephone interview, so I am crossing my fingers.

    Good luck to everyone!

  • 3 November 2011 - 8:49pm
    • worrygal29

    Hey there,

    did you receive any news from npower about the outcome of the interview?

  • 31 October 2011 - 10:59pm
    • worrygal29

    Hello everyone,

    Ive got my interview for the npower finance scheme tomorrow morning. Would surely post the details once I am done with it. This thread has been really helpful, so keep updating it with as much information as you can. Thanks everyone

  • 28 October 2011 - 6:20pm
    • Tibs

    hi Malangi,
    I have also applied for the npower graduate sheme 2012, let me know if you get any different questions asked for your telephone interview, i'll appreciate any help thanks

  • 27 October 2011 - 2:50am
    • Malangi

    Thanks bobcat for your post. I have my interview next week. I have noted down the important points regarding RWE group and npower and have started preparing the questions mentioned in this thread. I was wondering how many graduates are being interviewed by npower at the moment? Anything else if I am missing something? Any help would be appreciated. Thanks again.

  • 26 October 2011 - 10:47am
    • bobcat

    I had my interview for the 2012 intake for Business Analysis and thought I'd share the questions I was asked as its so useful!

    Competency based questions:
    -Focus (when have you had cope with multiple conflicting duties?)
    -Accountability (can't remember the question but I think they want you to have a led a team to a successful outcome)
    -Drive and performance (when have you shared ideas to improve performance?)
    -Time management (when have you nearly missed a deadline?)

    -Why business analysis?
    -What skills do you think you will need (and give an example of how you have each of these skills)?
    -What skills do you hope to develop through this scheme?

    Hope this helps!

  • 25 October 2011 - 10:00am
    • jackyyaoabc

    Thanks for sharing, I will have a telephone interview soon, will share the questions later. Good luck everyone!!!

  • 17 October 2011 - 11:10pm
    • JoeMcDWYER

    has anyone had a telephone interview for the 2012 intake? I have applied for the Business Analysis scheme.

  • 13 June 2011 - 8:40pm
    • Tibs

    I have my telephone interview for npower grad for 'Customer Operations', and i needed some help if any one has had telephone interview for this scheme could you advised on what type of questions are asked??

  • 18 April 2011 - 12:13pm
    • 512385078

    Has anyone got information about telephone interview of npower recent days?

  • 3 March 2011 - 4:55pm
    • trudester

    Does anyone think this link is a scam much?

  • 2 March 2011 - 11:39pm
    • myth_007

    I had my telephone interview last week for the Finance scheme and was basically asked similar questions.

    1st Section
    1. Focus: Give me an example of a time where I had to undertake multiple duties.
    2: Accountability: Example of a time where I've had to be accountable for my actions
    3. Drive and Performance: Example of a time where I've had to share ideas with others to improve performance

    2nd section
    1. Why Finance
    2. What skills do you think you will need in this grad scheme
    3. What do I want to develop in terms of skills

    Got a mail 3hrs later saying I had passed the interview but they're yet to schedule a date for the assessment centre. Will keep everyone posted on the outcome of the AC. Cheers!!!!

  • 28 February 2011 - 8:28pm
    • pj.11

    Hello everyone!
    Has anyone had an offer from npower this year?

  • 21 February 2011 - 1:53pm
    • lupefiasco

    Yh it's not on. they downgraded it to a placement. I actually applied for the energy services and they transferred me over to this one.

  • 20 February 2011 - 11:29pm
    • wysieh

    Hey lupefiasco,

    I got this email week before last:


    Thank you for your interest in the RWE npower Operations & Technology graduate programme. Unfortunately, due to changes within the business we are no longer able to offer positions on this scheme. We appreciate this will be disappointing, particularly to those of you progressing to later stages of the process. Thank you very much for the time and effort you put into your application and the interest you showed in the company.

    We are sorry that we cannot progress you for the 2011 intake, but if we run the scheme for 2012 then should you wish to reapply we would be delighted to hear from you.

    Thank you for your patience and understanding and best of luck with any other ventures you are pursuing.

    Kind regards,

    RWE npower Graduate Recruitment

    might want to make sure AC is still on? I got to tele stage :(

  • 15 February 2011 - 6:22pm
    • lupefiasco

    Hey all, good to c my post is still up and running. I would like to ask a favour from anyone able to help me. I have an assessment centre coming up with NPower and was hoping someone could fill me in on what to expect. What did the day comprise of, what was the group exercise about, where there any technical questions etc. Inbox me pls. It's for the operations and technology scheme.
    Thanks alot in advance

  • 2 February 2011 - 12:38am
    • Tibbsastic

    I also had the same exact questions in the 1st section as trudester. BUT I applied for energy services role so my 2nd section was as follows:

    2nd section
    1. Why Energy Services
    2.Why Npower
    3. What skills do you think you will need in this grad scheme
    3. What do I want to develop in terms of skills, on energy services scheme

    Unfortunately i did not make it through to the assessment centre but if any1 else is undergoing the telephone interview i wish you the very best !!

  • 1 February 2011 - 10:05am
    • trudester

    Thought I'd share the love people, just had the RWE Npower interview for HR.

    Literally same qus as above:

    1st section
    1. Time management
    2. Nearly missing a deadline
    3. Leading a team
    4. Persuading others to come round to your idea.

    2nd section
    1. Why HR
    2. What skills
    3. What do I want to develop on scheme

    Didn't even get asked why Npower!!!

  • 18 January 2011 - 12:45pm
    • Tibbsastic

    thnx for the replies hoping its similar....but anyhow will post if it isnt =P

  • 18 January 2011 - 12:30pm
    • Happyguoguo

    @Dorib, do you receive the result of telephone interview? How long does it take?

  • 18 January 2011 - 11:10am
    • dorib

    heya mine was for finance but if the finance and marketing schemes got asked same questions I think you'll be asked the same competency questions then you might get some more engeneering specific questions as well.


  • 17 January 2011 - 6:22pm
    • Happyguoguo

    Sorry, I applied other programme. Maybe you will have same questions as above.. Just use the questions listed above for reference

  • 17 January 2011 - 5:07pm
    • Tibbsastic

    I was wondering if anyone had a tele.interview for the engineering grad scheme (Energy services)? I am having mine at the end of the month and was seeking some guidance from other peoples' previous experience in this tele int. When I am done mine I shall post the questions up as well. Thnx =)

  • 17 January 2011 - 11:29am
    • Happyguoguo

    I have been asked same questions as Dorib. So be prepared and confident will be alright!
    But due to the signal problem, that lady could not hear me clearly.... So i think I will not pass the tel interview....And this problem never happened, I do not why it happens this time... So must ensure that your voice is clearly..

    Good luck to u all!

  • 14 January 2011 - 10:44am
    • dorib

    Heya just had my telephone interview don't think i did very well!
    Mine was a bit different to yours on second part.
    Mine was split into two sections as well.

    How do you manage your time? (Give example)
    Describe a time when you've nearly missed deadline?
    Give an example when you've led a team?
    Example when shared idea/ changed people's opinion?

    I struggled with deadline one they had to come back to that!

    Why Finance?
    What skills do you need for finance?
    (have a list ready coz i only had a few then my mind went blank)
    Explain when you've used those skills
    (you can't use examples used in competency section! so prepare more examples for this section!)

    Finally explain what skills you want to learn or develop on finance scheme.

    It all seems such easy questions now but at the time I didn't really know what to say. It's really annoying when that happens. Make sure u prepare and keep ur cool!

    Good luck

  • 13 January 2011 - 11:10pm
    • muttley86

    Okay, i'm going to repay some of the wisdom,

    Just had my telephone interview today for the marketing scheme.

    All the questions listed above are now redundant apart from Why Npower and why the specific scheme.

    The interview is split into 2 areas

    1. Competency based questions

    Please tell me (giving examples) how you manage your time.
    Please give me an example when you nearly missed a deadline. How did you deal with it.
    Give me an example of when you led a team.
    Give me an example when you shared an idea - Also a sub question asking me to explain when i took other peoples opinions on board.

    Sorry thats all i can remember. Just bare in mind, the interviewer always put a number of sub questions in. For example, asking to develop points relating to communication and negotiation etc.

    2. Personal Motivation

    Why marketing?


    I genuinely thought i messed up the whole interview but 4 hours later i was told i had passed. So if your caught on the hop don't worry too much and keep your composure. The recruitment staff were really nice

    good luck

  • 22 December 2010 - 9:53am
    • m_c_600

    Hi I have one coming for finance to up to what kind of questions did they ask you?

  • 8 November 2010 - 1:15pm
    • wingy

    I have a telephone interview coming up for Npower (Finance) and was wondering if anybody has had any telephone interviews recently with them.

    If so, could I ask what type of questions come up?

  • 4 January 2011 - 6:10pm
    • _mockingbird

    Hi, have you finished your telephone interview? What questions did the recruiter asked you?

    If so, could you tell me the details of the interview, thank you.

  • 8 March 2010 - 10:18pm
    • Ingvario

    Thanks, guys. Your posts were really useful. Now it's my turn to share the experience.

    So, I had the tel. interview today. It lasted for about 35-40 minutes.
    The questions were: complex solution to the problem (why I consider this solution particularly complex, why I chose it, what got in the end..), planning smth/organazing people, crisis in the team, mistake(s) I made (why made, what learnt), actions which effected everybody, convincing people to change their mind, dealing with vague/contradictory information to solve the problem.

    I think that's all although I can't be sure...

    Well, Good Luck, people

  • 18 February 2010 - 3:37pm
    • lavajyami

    I had my telephone interview today, got asked similar questions listed by lupefiasco. There was one more not listed here: tell me about a time when you did something that affected everybody. This is the one I struggled in.

    I was told that I will hear within 3 days. Lets see what happens.

  • 17 February 2010 - 4:15pm
    • Al

    Hi I also had mine but haven't heard back yet - I think at this stage that means they just haven't decided yet so I wouldnt worry too much. My list is also very short - it is a tough year it seems!

  • 17 February 2010 - 1:28pm
    • Malachi123

    Sorry just seen this thread, guess you have done the interview but its pretty much what the original poster said - I didnt get why N Power though energy or anything like that.

    I took mine last week - still havent got a reply though, another firm to cross off my very short list it seems.

  • 9 February 2010 - 1:07pm
    • Al

    Hi just wondering - these questions seem very similar to the ones asked on the form, before being invited to take the online tests. Did you find this and if so do they ask you about your previous answers? any help is much appreciated thanks in advance!

  • 7 December 2009 - 11:13am
    • lupefiasco

    You are welcome, happy to help. I applied for the engineering graduate scheme and it seems they ask very similar questions.

  • 7 December 2009 - 10:22am
    • katbro0716

    Thanks that was really useful! I just had a npower telephone interview today for the management grad scheme, those were the exact same questions I had.
    They said they don't know when the assessment centres are going to be as they don't have any dates as yet, incase anyone is wondering