NPower Telephone Interview

30 November 2009 - 3:34pm

Im not sure if anyone needs any help with the NPower telephone interview but I thought it would be useful to put all the information about the questions I was asked. I did the test and got through it by the way. I thought i'd do this because wikijobs has been a big help through my application processes and I hope to use it for advice for my assesment centre and what better way to repay wikijobs by helping other people.

Why do you want to work for NPower.
Give an example of when you worked in a group and had to deal with a crisis.
Give an example of a time when you mad a mistake. Why was it a mistake. What have you done to make sure you dont make that mistake again?
Give an example of a time when you had to change peoples opinion about something and how you did this. Did you succeed at the end?
How do you gather and analyse information that is neccesary to solve a task. What was the task and what was the outcome?
Give an example of a time when you worked in a successful team. What was your role in the team? Why do you think the team was succesful?

Thats all I remember being asked. Obviously I would advice you prepare for all other types of questions but all in all be confident and send a thank you letter after the interview.

Latest comments

  • 13 February 2015 - 11:49am
    • danielmccabe2015

    just had a telephone interview, they asked for my last 3 years work history including dates and what i did there. she asked if it was ok to do a role play with me, she tells you why she is ringing and tells you the points you have to pick up on, quite easy just make sure you ask the customer questions for example she said that she has rang 3 times for a bill to be sent out and still hasnt got one so i so i mentioned online billing,she then said ill stop you there put me on hold then said ive passed. didnt get any questions like give an example of, or why do you want to work for npower. next stage is an assesment centre to see how you interact with people and see your customer service skills.

  • 12 January 2015 - 10:44am
    • pmyjnt

    Anyone had a telephone interview recently? If so I'd be very grateful if they could PM me (or comment on this) regarding how best to prep for it. Thanks for any help

  • 18 February 2014 - 6:13pm
    • Salman Khan

    Hello Everyone,

    Has anyone passed the phone interview stage or got a reply back after it?

    Many Thanks,

    Good luck to all

  • 4 August 2014 - 3:02pm
    • Hanzo

    Hi Salman Khan,

    I know it was a while ago and congrats on passing the tele interview. I have a competency interview coming up with npower and was wondering if you could share the questions you got asked?

    If anyone else could share too, that would be amazing!

    Thanks guys :)

  • 10 February 2014 - 1:11pm
    • Salman Khan

    Thank you phuonglioness for ur information. Thats very kind of you.

    Has anybody got any replies after their phone interview?? Or
    Any news about an assessment centre confirmation??

  • 1 February 2014 - 10:52pm
    • Salman Khan

    Hello everyone,

    I am going to book my phone interview for the Quantitative Risk scheme soon, Could anybody please give an insight as to what questions might be asked??? Has anyone already done the phone interview this year (2014)?

    Many thanks,

    Good luck everybody

  • 1 February 2014 - 10:52pm
    • Salman Khan

    Hello everyone,

    I am going to book my phone interview for the Quantitative Risk scheme soon, Could anybody please give an insight as to what questions might be asked??? Has anyone already done the phone interview this year (2014)?

    Many thanks,

    Good luck everybody

  • 24 January 2014 - 10:57am
    • zs


    I have a telephone interview next week, I am applying for the HR graduate scheme, can anyone please please please give me some advice on questions they were asked and good answers. I'm soooo nervous and really want this job!!!!

    Thanks to anyone who can help.

  • 29 November 2013 - 5:30pm
    • Shabz22

    Hi, just found out I passed the telephone interview. Does anyone have an assessment day next Thursday 5th Dec? Any hints/tips from people who have been?

  • 26 November 2013 - 1:33am
    • Timeht


    I have my telephone interview in 2 days. Can anyone provide any info on the type of questions etc. Would be much appreciated.

  • 16 November 2013 - 8:03pm
    • xpridex

    Hello all,
    I have a telephone interview with npower soon. Was just wondering what questions do they ask this year? Help would be much appreciated! Thanks!

  • 28 October 2013 - 5:21am
    • ellen.button3_1

    Due to have a assessment computer test with npower. Can anyone give me hints on how to pass the test, or basic knowledge on what to expect. Thanks.

  • 27 March 2013 - 11:23am
    • Generalnw

    I applied to the customer services one. Feedback I got was pretty general, not in depth at all. They told me they didn't employ anyone from their Assessment centre they held.

  • 26 March 2013 - 10:15pm
    • Danik

    What's npower upto?l cant just understand their recruitment process any longer.l applied for Customer Service programme, passed the telephone interview waited for AS but no feedback from them and l decided to ring them up and was told that l'm on waiting list and ll b called up if someone drops but l recently discovered they have reopened application for the CS programme.Please guys what's actually happening?Getting confused

  • 26 March 2013 - 9:29pm
    • Tibs

    I have not even had my feedback yet!!!

  • 26 March 2013 - 8:07pm
    • Generalnw

    Second that, it's a pretty shambolic process. I also heard I performed excellently on all but 1 of the exercises, however still did not meet the requirement. So if anyone in the future performs badly in one of their forthcoming assessment centres, might as well wave goodbye to that contract!

  • 26 March 2013 - 9:15pm
    • Ninja2

    Did you apply for the customer services one?

  • 26 March 2013 - 6:07pm
    • Ninja2

    From my experience this grad scheme is not well run. I attended an assessment centre and they didnt take anyone from ours and have reopened applications. I scored very highly (according to the feedback) and they didnt offer anyone a position. I dont want to sound really bitter but I think they are looking for perfection and dont recognise that no-one is perfect. Also if you make the slightest mistake on any aspect, youve probably blown it. I scored 4 out of 5 on my interview, which was my lowest one, and my 1st assessed task and I didnt get a job offer, so its untrue when they try and reassure you that it doesnt matter if you perform badly in one task, because it does!!!

  • 4 February 2013 - 5:43pm
    • Danik

    Hi guys,
    I have got my telephone interview for Customer Service Graduate Role and your assistance here will be highly appreciated.lf you have had your telephone interview for C.S could you please help me out with the nature of the interview most especially the situational and role play questions.Your urgent response will be great because my interview is three days away.Thank you as l look forward to reading from you guys.Cheers

  • 18 January 2013 - 3:47pm
    • AmitGanatra

    Hey has anyone had a telephone interview with Npower, What sort of questions do they ask? Is it the standard competency ones, and motivations, the role you've applied for, etc?

  • 12 January 2013 - 6:58pm
    • kalel

    Yeah I know...why would u advertise and then close the scheme! :@

  • 12 January 2013 - 3:10pm
    • Hunting4Jobs

    Anyone else apply for the engineering scheme? Apparently they have shut the entire scheme down!

  • 20 December 2012 - 12:16pm
    • kalel

    anyone heard from Npower in terms of their interviews? When are they holding assessment centres??

  • 18 December 2012 - 10:27pm
    • kalel

    Hi Aneeq

    I too have an interview tomorrow with NPOWER its around 8:00 am but I have to be at work at 9:00...I can try and post the questions once I reach work...can't promise whether I will reach in time...but my advise would be to stay calm and trust your abilities.

  • 18 December 2012 - 11:02am
    • aneeq100

    Hi All,

    Anyone please help me out with NPOWER telephonic Interview question.. pleaseeee tomorrow is my interview.


  • 17 December 2012 - 6:19am
    • aneeq100

    Hello Everbody,

    Pleaseeee help me out ... I a have telephonic interview on 19th morning.....

    Please tell me what type of questions are they asking.


  • 16 December 2012 - 10:03am
    • aneeq100

    Hi All,

    I hope you are doing well.

    I have a telephonic interview on 19th Dec 2012 at 11 am regarding operations Scheme.

    Can anyone share his/her ideas about telephonics interview.. pleaseeee

    I will be higly thankful to you.

    Looking forward to hear from you soon.


  • 12 December 2012 - 2:23pm
    • Generalnw

    Anyone hear any updates on the customer service AC? I had my telephone interview a couple of weeks ago and recieved a reply saying I have met the required benchmark, but still no news on the AC.

  • 19 November 2012 - 2:08pm
    • ryback

    my telephone interview was on the 7th and i only received confirmation on the 8th - so surely there would have to be another !?! i would hope to think so!

  • 14 November 2012 - 3:05pm
    • jozzler

    Any more information on how the Energy Services telephone interview questions are this year? do they follow the same trend as previous years...or is there a new format?

  • 13 November 2012 - 11:35am
    • robot1000

    It mentions on the site that the assessment day was on the 8th November, with no mention of future ones.

    So it doesn't look good

  • 13 November 2012 - 11:00am
    • ryback

    have you heard anything regarding the assessment day after passing the still waiting to hear!

  • 4 November 2012 - 11:08pm
    • son1000

    robot1000, yes mate in the same boat here. Ive been confirmed for this coming Thursday in Swindon, I'm staying over the night before.

    What are your plans?

  • 5 November 2012 - 12:14am
    • robot1000


    Still not received any info regarding the assessment day.

    When did you receive communication regarding passing the interview and the AC details?

  • 2 November 2012 - 12:59pm
    • robot1000

    Just received the following email:

    We are delighted to inform you that you have met the required benchmark score for your telephone interview.

    We receive a large number of applications to the scheme each year which makes the process extremely competitive therefore we can only offer a limited amount of candidates the opportunity to attend an assessment centre.

    We will be in contact with you as soon as we can to confirm whether or not you will be progressing to the assessment centre stage.

    In the meantime, we would like to thank you for the time and effort you have put into the application process so far and for your continued interest in npower.

    Kind regards,

    Anyone else in the same boat?

  • 29 October 2012 - 12:24pm
    • robot1000

    Anyone had an inteview for Finance?

    Just wondered whether they've changed the structure/questions compared to the previous years

  • 25 October 2012 - 1:18pm
    • RE7

    Hello all,

    I am having a telephone interview very soon for the RWE Npower Energy Services Grad Scheme. The questions above have given me a very good path to follow, however I would like to know if any of you have done an interview for the same scheme recently and if is possible to receive any more suggestions about the questions ??

    Many thanks and best regards

  • 22 October 2012 - 7:14pm
    • Valentino

    Has anyone applied for npower Enery Services (engineering) division for 2013 intake?

  • 17 October 2012 - 7:08pm
    • Valentino

    echo337, Is your application for 2013 intake? Any idea about the number of intakes this year.


  • 17 October 2012 - 1:21am
    • Valentino

    Hi guys,
    has anyone applied for Enery Services (engineering) division and had telephone interview done, can you please share your experiences. I was wondering if the situation based questions are only C.S guys or for other too, .


  • 8 August 2012 - 3:17pm
    • echo337

    I had a telephone interview a few weeks ago it involved; 5 scenario based questions (a,b,c,or d answers), 2 competency based questions:a time when you dealt with an angry customer and a time when you handled a difficult situation with a colleague.
    You will also be asked why Npower, and why the position so make sure you research the company, you get marked on this.

    And lastly is the role play, its pretty simple, you get given information and then 20 seconds to come up with a plan on how to structure the call.

    I passed the phone interview and they arranged a date for the assessment on the phone. I also passed the assessment and start my new job soon. :)

  • 15 December 2012 - 4:33pm
    • aneeq100

    Hi Echo337,

    I hope you are doing well and have started new job. :)

    I have a telephonic intervie won 19th Dec 2012 at 11 am.

    Although your comments are very helpful but if you dont mind can I ask you about your SCHEME and if you remember what type of scenario's were you asked.

    I will be higly thankful to you.

    Looking forward to hear from you soon.


  • 8 June 2012 - 10:22am
    • alexxje

    I have a customer service telephone interview next tuesday and I am just wondering if any of you guys have any information on what the questions may be?

  • 2 May 2012 - 11:22pm
    • Annie123

    I was just wondering for those who had a customer service telephone interview. What kind of questions did you get? I saw the bit saying situational and role play- did this happen, if so what was it like. Any help would be VERY appreciated!
    Thanks :)

  • 29 April 2012 - 10:13am
    • chow

    Hi, any news about assessment center?

  • 30 April 2012 - 5:13pm
    • Jasmine_1

    Hi guys,

    I'm going to the assessment centre for Customer Service grad scheme. Has anyone been through this?

  • 26 April 2012 - 12:58pm
    • Mike_4

    Hey guys :)
    I have a telephone interview these days, so I assume that they are waiting the last phone interviews in order to fix the dates for the assesment centre.
    Good luck to everybody and hope to meet soon !

  • 15 April 2012 - 5:03pm
    • kalel

    Hi Chris

    I am in the same position as you and I haven't heard anything yet. Still Waiting....

  • 14 April 2012 - 5:54pm
    • 110chris

    Hey Kalel,

    I had my telephone interview on 23rd march and later recieved an email stating that I met the required benchmark score for the telephone interview. They said they will be in contact as soon as they can to confirm about the assessment centre.

    I still havent heard anything since then.

    Has anybody been invited to the assessment centre yet?

  • 28 March 2012 - 5:07pm
    • kalel

    Hey Guys

    Just had an interview for the grad scheme with npower, have u guys had any assessment centre invite?