Santander Telephone Interview Questions

23 March 2012 - 11:38am

I just had my interview and had trouble finding help with the questions so I've decided to post mine here.

Motivation Questions Why financial sector? Why Santander? What markets does Santander operate in? Why corporate banking? What do you think you’ll be doing on a day to day basis?

Competency Questions Tell me a time you’ve delivered exceptional customer service? Tell me a time you’ve worked in collaboration with a team? Tell me a time where you’ve solved a problem that helped you meet your targets? Tell me a time you’ve made a decision that wasn’t popular?

If anyone has any questions just ask :)

23 January 2014 - 8:23pm

@ roaky18, this msg might have come late, as I was just seeing it

I had my interview on the 22th of Jan, it was the same as the ones above.

however, after the interview she asked me a weird question (she said I gave her a peculiar interview and she is more than impress however can I tell her how she did?)

Well, I had to tell her she did great and can hear her clearly...she blushes and said she will get back to me about AC

I believe there is an AC on the 6th of Feb 2014

roaky, have you heard back about your interview (telephone)

20 January 2014 - 5:18pm

Got an telephone interview tomorrow and really nervous. Need help

6 November 2013 - 8:55pm


5 November 2013 - 11:17am

the questions I was asked were; give an example of a time when you provided exceptional customer service? Of when you built a relationship with a customer? Of how you worked with a team to meet a goal? What you do at busy times to maintain high quality of work? A time when you took action to meet targets? A time I had a conflict with a work colleague and how i handled it? As well as history of Santander, products and services they provide, why Santander? Why the change in career?

These are the questions i was ask at santander interview

Best of luck to you.

4 November 2013 - 4:59pm

5. How have you achieved a personal target.

And remember to use the STAR approach as this is what they are filling in!!

I always clearly state "The situation was...", "What I did was...", "The end result was...".

4 November 2013 - 4:56pm

I just had the santander customer adviser telephone interview. There were NO questions asked on Santander at all. Interview lasted 17mins. She advised me that she will go quiet at times and will be writing everything I am saying. So I spoke quite slowly for her to type. Made it easier for both of us.

1. A time you provided excellent customer service.
2. A time you built a good relationship with a customer.
3. A time you worked in a team to accomplish the same goal.
4. A time you had to work accurately.

She was very nice and friendly. She also asked follow-up questions (sometimes asking me about stuff I had mentioned already.. but maybe she did not get to type it). e.g. how did you communicate when you were working in that team? or how do you think making this good relationship with the customer will help the business?

Good luck.


4 November 2013 - 2:23pm

sorry to hear that..i think ill get my answer tomorrow or the day after, i hope i do pass but then again it wont be the end of the world i guess. and yeah that would be extremely helpful lets hope i get to use it. i hope your successful in your future job hunting if you haven't found it yet !

4 November 2013 - 1:22pm

Hi, I had the same interveiw in September which I did pass. I received an email informing me almost isntantly after the interveiw. I then had a face to face which unfortunately I did not pass but I do have a list of the exact questions asked in F2F if you want them. I hope you pass the telephone int, just to let you know I was also prompted for further explanation during my tele int and I still passed.

4 November 2013 - 12:41pm

Hi everyone.. just had a telephone interview with Santander i think it went ok all the questions i preped for did not come up (typical). i had had some ok responses with most the questions but a fue times the interviewer gave me chances to change my answer and explain in a more in depth way . has anyone else had a a telephone interview for a customer adviser role if so how did you do and what was the outcome?

20 September 2013 - 12:31pm

I have a santander interview as a on call customer service position, what are they likely to ask