Santander Telephone Interview Questions

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165 posts [Last post]

23 March 2012 - 11:38am

I just had my interview and had trouble finding help with the questions so I've decided to post mine here.

Motivation Questions Why financial sector? Why Santander? What markets does Santander operate in? Why corporate banking? What do you think you’ll be doing on a day to day basis?

Competency Questions Tell me a time you’ve delivered exceptional customer service? Tell me a time you’ve worked in collaboration with a team? Tell me a time where you’ve solved a problem that helped you meet your targets? Tell me a time you’ve made a decision that wasn’t popular?

If anyone has any questions just ask :)

10 April 2012 - 4:04pm

hey, what position did u apply for?

13 April 2012 - 11:29pm

Corporate Banking

23 April 2012 - 5:55pm

hi, got a telephone interview with Santander (Customer Service Advisor)

can someone give me examples on the competency based questions !!


23 April 2012 - 6:50pm

Basically the ones I have posted above. I can't really remember much else If you prepare for a wide range of competencies you should be okay- e.g. team work, communication, initiative, leadership, customer satisfaction.

24 April 2012 - 4:34pm


what sort of answers did you give for these questions?

I'm just researching on Santander now,

What markets does Santander operate in? Tell me a time where you’ve solved a problem that helped you meet your targets? Tell me a time you’ve made a decision that wasn’t popular?

25 April 2012 - 5:40pm

just had my telephone interview for customer advisor role,


just 4 questions on:

Good customer service team work problem solving promoting

THAT'S IT !!!!


hope i get through to the face to face interview !!

28 April 2012 - 7:44pm

hi i have my interview next week for the same postion but i cant seem to find any information apart from this. what sort of questions did they ask u in detail on team work, problem solving and customer service. :)

and goodluck hope u get the position

28 April 2012 - 7:45pm

previous message was @ nish_247

1 June 2012 - 11:33am

Just had one of those telephone interviews. And it didn't go as well as I though it will. Lol. That is considering that I did not even apply for the role, but they poached me themselves after I applied for completely different role on one of the job sites. The interviewer asked to describe: Tell me the time when you had a difficult customer and how you had to handle it. Example of effectively working as a team. Examples of when you had to work to targets. And something else I don't remember anymore. But hope that helps to those who wants to apply. I got to say I did not connect with an interviewer at all. She was little bit abrupt from the very beginning and worded the questions in such a long complicated way I left confused each time and had to ask every time what she meant and possibly because of that she was not getting any easier to talk to. And the times I was giving examples she was impatient if my answers were too long for her as she "was typing my answers up". So when I gave her short answers she was not happy again how short they were as it wasn't enough. Maybe it would help if they gave me a brief explanation how long exactly answers should be? For example: between 5-10 sentences. (?) When I was asked in the end if there is anything I want to ask I asked specifics of the branch the role was in, as all I know it is not ordinary location and what is your offer to me on this role and what products is focus on in this branch?. She could not reply to my question, she said there are far too many branches in our bank I don't know about all of them and I don't know what will you be selling. We offer between that and that and you might get offer between those numbers. You can find out about all that more on the second interview. That was said with a little frustration. (?!) I am not sure if I even want to waste my time on an interview with unclear job description and unclear pay offer of the position I personally did not apply to. (!) They need a little bit different approach when they try to poach people, as this one did not work for me. Good luck to everyone who apllied. :)

15 October 2012 - 5:06pm

Hi guys,

just had my interview with Santnader. Cannot tell you if it was successful, because just finished it)

30 mins interview.

First part competency questions: Tell me a time you’ve delivered exceptional customer service? an example of a successful teamwork ?What was your contribution?
Give an example of when you had a challenging task but still managed to accomplish it?
Tell me about a time when you had to make an important decision ?
Skills learnt (for each example)??

Second part motivation:
Why Santander? Why Banking? What Operations ? What do you think you’ll be doing on a day to day basis?

Hope it will help

18 November 2012 - 12:40am

Hey Victoria, thanks for sharing your questions here. What program did you apply for? I have applied for their Telephone Banking scheme and my interview is on Thursday. Do i need to research a lot about external economic environment etc for this stage of the application process or will the interview be mostly competency based? How long does it take them to get back to you after your interview? And how long does your answers need to be? Any help will be appreciated. Thanks:)

21 November 2012 - 2:06pm

Hi, I had my interview today and I can confirm that the questions were the same as Victoria's -posted above. Good luck!

21 November 2012 - 2:59pm

Hello everyone, is there any other people who have had a telephone interview for corporate banking? Would very much appreciate if someone told me how theirs went and what they were asked.

21 November 2012 - 3:00pm

Anisa Fudge- bit of a while ago now, but how did it go, did your application progress?

22 November 2012 - 9:11pm

Hey gul,

Sorry for the late reply. Something funny is happening to my wikijob account and i did not receive an update on your message...

You probably already had your interview... They came back to me after 3 days with the outcome

22 November 2012 - 11:08pm

Hi Victoria, did you apply to operations? did you get through?

22 November 2012 - 11:16pm


have you got through to AC?

23 November 2012 - 1:01am

Hi everyone, I have a face to face interview coming up next week for CSA role please i really need advise on the questions and role play.
Please Please pleassssssssssssssssssssssssse

23 November 2012 - 7:08am

It's ok Victoria. Luckily i was asked the same standard questions mentioned on this thread. I think it went welll, let's hope for the best. Did you manage to get through to the next stage?

23 November 2012 - 9:50am

Yes, I passed the telephone interview stage. But then they told me and all other people that we need to wait for the decision if we go to the final stage or not. And that the AC will be like in February or March.

23 November 2012 - 11:19am

AndyP- I have a telephone interview coming up for corporate banking.

What area did you apply to/ how far are you in the process?

23 November 2012 - 2:00pm

Can anyone shed some light on what they think Santander mean by "What markets do Santander operate in".

It's so diverse it could be anything surely?- wholesale markets, retail markets, deposit markets, loan market, FX Markets, derivative markets, credit markets, insurance markets, mortgage market, housing market, debt capital markets, equity markets SME market... I could literally go on and on...

23 November 2012 - 2:48pm


I applied for ops, already done phone interview and got through so waiting on AC news. I've sent you a msg about the markets question

23 November 2012 - 4:32pm

Yeah i got through also. The email i received says the same thing that i have to wait to hear about the ac, it says it will start from jan, 2013 so fingers crossed. And george the main markets are retail, private, corporate, global markets and global infrastructure. Hope this helps:)

25 November 2012 - 3:15pm

thanks gul. I thought it was but it's a bit of a vague question, certainly could be open for debate....

25 November 2012 - 3:36pm

pls what role did you applied for, what were the questions like when u had ur face to face interview

26 November 2012 - 12:26pm

there are no face to face interviews until the AC just a telephone interview. For London that is.

26 November 2012 - 12:27pm

there are no face to face interviews until the AC just a telephone interview. For London that is.

27 November 2012 - 7:14pm

Hi guys,

I have a telephone interview coming up for the Retail Banking Management graduate programme.
Does any of you have recently have the telephone interview for this scheme?

Many thanks in advance!

28 November 2012 - 2:59pm

Had the corporate banking telephone interview. Was identical to the questions posted by Anisa at the top.

For the motivation questions ask the interviewer what exactly they mean- They asked me what I knew about the grad program. But I dug deeper and what they really wanted was what you'll be doing day to day, so try and narrow it down if possible.

They emailed me saying that I passed etc. Same info as everyone above. Says AC's start from January.

Santander have outsourced their t.interview process to a random agency, so I don't think it's as hard as other banks. Good luck.

28 November 2012 - 3:36pm

Hey Wheel, questions are exactly the same as mentioned on this thread. It is one of the easiest interviews I have had. Good luck:)

6 December 2012 - 5:55pm

Dear all,

I had my telephone interview and the question were the ones posted by Anisa. They also asked me "what can you bring to the role?". After competency based questions I was asked, which learning did you get from that experience?

Good luck all!

7 December 2012 - 7:07pm

Hi guys!!!! yesterday I had a telephone interview and it was really nice!!! THANK YOU very much to everybody who shared with the questions!!!! they are the same!!! without you I couldn't clear the interview. I was informed today. They said it's not a guarantee but still!!! you are great!!!!!!

15 December 2012 - 11:55am

Hi, guys, will have my phone interview on next Wednesday.
Any updates on the interview? Any new questions being asked to you guys?
Cheers :)

17 December 2012 - 3:09pm

Hey Olga12, did you pass your phone interview? Fingers crossed for mine..

18 December 2012 - 7:54pm

Hi all,

I have an interview tommorow at 15:00. Did anybody have a roleplay interview over the telephone??

19 December 2012 - 12:32am

I went for my AC on 10th April 2012, santander took over a month to let me know the outcome and in that time I got myself an internship with Barclays Corporate and rejected their offer. I am still, yes still waiting to be reimbursed for expenses which is ridiculous! Just thought I would share that with you.

19 December 2012 - 10:36am

Hi all,

Just had my phone interview. First part was about competency-based, and all questions were the same as mentioned in this thread. So thank you all in sharing those info.

Second part was about motivational. I have to say this part made me uneasy as I had only been asked two questions: 1. What do you know about Santander? 2. Tell me your understanding the role you'll be doing?

I have not been asked : why finance? why the role you applied? Which I believe is more important than what I have been asked...And the duration was around only 20 minutes.

Does that mean I was too bad? (or too good :) )

19 December 2012 - 10:36am

Hi Sahi,

No role-play at all. Rest assured :)
All the best

19 December 2012 - 11:48am

Thank you.
They have mailed me a document on competency and role play to prepare for the interview. So i was expecting something on role play.

I have applied for a Customer Service Advisor role.
Anyway thanks again.
fingers crossed. Should see how it goes for me.

19 December 2012 - 1:29pm


The questions on this thread are for graduate programmes not customer service advisor roles so if the email states you will have a role play then you probably will.

19 December 2012 - 3:43pm

Just had my interview. I hope i did well. Had a role play as a Customer Service Advisor as well.

20 December 2012 - 11:06am

Hey guys got an telephonic interview coming up for an internship in Finance, are there any other questions that I should prepare for apart from those mentioned above?

Thanks in advance :)

20 December 2012 - 2:27pm

anyone going to the AC on the 8th?

20 December 2012 - 4:04pm

Yeyy..been successful in telephone interview..AC in January

20 December 2012 - 6:03pm

Hi! Yes thanks to God and this forum I passed but as everybody else said, that successfule phone interview doesn't guarantee AC. But at least you have a hope...So will c. They told AC will start in Jan but still since 7 of December I didn't have any news.

20 December 2012 - 6:05pm

Hi Anisa!
Can you please tell us what positon did u apply at and the main question for me if there is a numerical test aain in AC??!! Please could you share any information pkease?

20 December 2012 - 8:20pm

I applied for corporate banking, there wasn't a numerical test again. There was a group exercise, followed by a presentation and an interview.
The group exercise was pretty straight forward, we had a number of emails and had to decide which ones were important. Although all are quite important its important to remember to put the customer first.

For the presentation we were asked to research santander before the AC. we were then given the question:
from the research you have carried out what do you see as the main challenges and opportunities facing santander uk?
what recommendations would you make to ensure santander uk can achieve its aims
1. to be the best bank for its customers
to be the best banks for its staff
to be the best bank for our shareholders.

I approached this as a SWOT exercise. Somethings I researched were santander taking on the big 4 banks in corporate banking (what i applied for), the ceo's aims to shift the lending ration from 15% business and 85% households and homebuyers to 50/50. the 318 RBS branches they were going to buy which has now fallen through, there presence in south america, there current 70/30 split between retail and business and how they want to change it to 50/50 but there in no rush as they prefer to be prudent. There also pretty bad on customer service and have been criticised for growing to fast after there abbey, alliance& leicester and bradford&bingley takeovers. Also how govt legislation is affecting them, project rainbow, BASIL, vickers report. There is lots on the internet and i would recommend reading the annual report for the UK and maybe the group.

The interview was competency based, the best thing to do is keep calm and listen to the competency they have asked for which i struggled with. If you go on target jobs i think they had a list of competencies, but generally keep in mind the customer and risk to the bank.

I remember that I had 2 interviewers for both the presentation and the interview which was a little off putting, 2 against 1. Alot of the interviewers had not been to uni and had worked there way up the company. Ask them lots of questions about what you'll be doing and there advice/experience. I found this very useful as there isnt much on their website about the role. It really provided me with an insight into the company which unfortunately showed me it wasnt for me.

Anyway hope all that helps Best of luck xxx

20 December 2012 - 8:40pm


8th of Jan? When did you get an invite?

20 December 2012 - 9:21pm

Dear Anisa!
thank you very much for your time!!!
and good news that no numerical tests at least you didn't have. I applied for HR and when I was reading your comment about bank stuff my head started blocking info because it ws too complicated for my humlbe brain)))kidding.
But where did you get info about the bank? only on theor website?
so you didn't want to work for them yourself after interview?and for the presentation they asked you to research at AC or before like a home work and come prepared?

thank you again!!! really!