Lloyds TSB Telephone Interview

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5 December 2008 - 2:41pm

Hi Guys,

Has anyone done a telephone interview with Lloyds TSB recently?

It would appreciated if you guys shared your experience


10 October 2010 - 5:08pm

Yeah, mine was one week exactly. It definitely was not immediately. Best to get in contact with them but chances are if they have not got back to you it is probably good news because they need to find available interview slots. However, on the email they sent me it says that they have set the numeracy test standards very high this year, so it is possible that they are comparing your results with others and making a decision, but I would assume you got through. Most rejections are usually the next day, if not an immediate response.

10 October 2010 - 5:43pm

Thanks mate, so is there just the numeracy test? I thought we ad 2 do verbal and logical as well?

10 October 2010 - 7:42pm

I only remember doing a numeracy test for lloyds but they have set their benchmark higher this year, so maybe they are just focusing on the maths initially. It is probable that you might have to do a verbal at the AC, but I am not sure. Personally, I glad there is not a verbal because I always over analyse the questions.

11 October 2010 - 10:30am

Just a numerical at the AC

11 October 2010 - 7:14pm

Got my interview on friday - numerical tests are SHL, 18 questions in 25 minutes, industry average.

Doing some serious prepping now for my interview!

14 October 2010 - 5:00pm

Can someone who has recently completed a online numerical test please help me. I received an email a couple of days ago to tell me that i have progressed to the next stage.

I now have to complete an online Numerical test. Can you please help out on the type of questions asked and what the timing of each question was like please.

Thank you.

14 October 2010 - 6:20pm

Hey Yeacon_London,

The tests are provided by SHL. You get 18 questions in 25 minutes and a practice test first. SHL themselves provide a practice test on their website. Don't know it off the top of head, so google SHL numerical tests or something similar and it should come up. Good Luck!

14 October 2010 - 6:20pm

Hey Yeacon_London,

The tests are provided by SHL. You get 18 questions in 25 minutes and a practice test first. SHL themselves provide a practice test on their website. Don't know it off the top of head, so google SHL numerical tests or something similar and it should come up. Good Luck!

15 October 2010 - 4:43pm

Just make sure you know your percentages really well, most questions involve you looking at a graph and having to find the percentage, e.g. what percentage of revenue was profit. They are fairly simple maths. To pass I would say learn different types of graphs, percentages, ratios and foreign exchange rates. There is not much more to it than that, brush up on that and you should be fine. There are some very good example tests on the University of Kent website and efinancialcareers.com and good luck. SHL are the easiest ones, Kenexa is slightly more difficult and cubiks is the hardest which is used by KPMG. Has anyone completed a recent telephone interview, I had one nearly a week ago and I have not heard back. was just wondering how long it took for others to hear back. Are ones that are declined pretty immediate. I would imagine they hold onto the ones they are considering for longer, well at least I hope so.

15 October 2010 - 5:12pm

Thanks Kellyh3185 and jjmotown1

I have done the practise questions on the site but there doesnt seem to be many practice ones apart from the one. is there anywhere else I could find more practice questions?

Also do you know what the pass rate needs to be for this test? Did you pass yours?

15 October 2010 - 5:36pm

There should be one on SHL, and a few on random sites online, efinancialcareers has a couple. They're all pretty much the same. Don't know the pass rate but yes, I passed mine.

Good luck!

16 October 2010 - 12:04am

The best sites with practice papers are Kent Uni and efinancialcareers.com. The pass rate depends on the organisation. Some have an automated response to say you have passed if you meet a minimum requirement and for others you have to come within the top percentile, so it depends on what other people have achieved. Most have a minimum mark I think but because there is increased competition nowadays with a lot of competent graduates they have raised the minimum. I know Lloyds have because when I passed the test they sent me a email saying well done and that they had raised the marks this year due to increased competition but I had passed. To be honest, it is practice makes perfect with them, most people never finish all the questions but I have done so many of them now that I can finish with about 3 mins to spare and find it relatively easy. Best to do a load of practice ones on the sites I mentioned to get used to the format.

17 October 2010 - 12:39pm

Can anyone who has had the telephone interview this year tell us what questions they were asked. Thanks alot in advance

17 October 2010 - 3:48pm

Thank you Kellyh and jjmotown1, I have now taken the test just waiting to hear from them now. So fingers crossed!

18 October 2010 - 9:35am

Anybody experienced the assessment centre? It's my first one, to say I'm nervous is a bit of an understatement!

18 October 2010 - 9:37am

O, and the interview is pretty much entirely competency based! I had why lloyds and why my chosen programme, what I think the programme entails, does the customer facing/relocation have an effect on my application, and then soooooo many competancy! make sure you know all your examples you can draw on, you'll probably need them. i did loads of research on Lloyds, markets, everything, but they really want to know about you.

18 October 2010 - 11:46am

Check your PM Kelly

19 October 2010 - 12:46am

kelly when did you do your interview, because i did mine about a week ago and I still have not heard anything back from them. how long did they take to get back to you. cheers.

19 October 2010 - 7:24am

I did mine friday, heard back within a couple hours. they say 2 days, give them a call.

19 October 2010 - 7:04pm

Check ur PM jjmotown

20 October 2010 - 5:13pm

Just to let people know that there is no numerical test at the AC, it's a logical test. I haven't had the AC yet but that's what the Emerging Talent lady told me when i e-mailed her!

I didn't hear back from Lloyds for a week and a bit about the numerical test so i wouldn't worry too much.

20 October 2010 - 5:38pm

Hi ! Can anyone give me some insight into what the telephone interview is like this year ? Are the questions similar to previous years ? I'm guessing the structure of the interview will be as follows:

-Why Lloyds, why this scheme, challenges facing banking & lloyds ? -Competencies ? -Questions ?

Mmm I'm I right ?

Have an interview in a week and Lloyds really didn't give too much help in the email I received.

Thanks in advance !

22 October 2010 - 2:51pm

Hi, does anybody have lloyds contact details for their graduate scheme. I had an interview ages ago and they still have not got back to me. I have tried ringing numerous numbers and I have emailed them but still I have had no reply and it is starting to piss me right off. I phoned lloyds and got put through to about 4 bloody departments and still I could not get someone to speak to. Does anyone have an alternative email address or phone number for them. Thanks in advance.

22 October 2010 - 3:10pm

Check your inbox jjmotown1!!!

26 October 2010 - 8:13pm

@kellyh3185 - You said there was loads of competency based questions - can you remember what any of the competencies were? Thanks in advance, any help is much appreciated!! P.S. well done with getting the AC

30 October 2010 - 6:21pm

Hi, does anyone know how long it takes for them to get back to you after you've submitted the application, it's been three to four weeks and still haven't heard a thing! I know it might be bad news but do they just keep us on hold rather than sending a rejection email? that is really annoying

12 November 2010 - 5:28pm

hi, i got an interview next friday; told to expect a maths test, sjt, role play and one-to-one...could anyone suggest scenarios for the role play, plz?

12 November 2010 - 5:55pm

Hi guys,

I had my telephone interview ages ago but they still have not got back to me.

Does anyone have the contact details for their Grad Recruitment? I tried emailing and calling the ones they had on their application but have had no luck whatsoever.

13 November 2010 - 5:24pm

I also had my phone interview over a week ago and they haven't got back onto me yet. Again tried the phone numbers and emails but no answer. Anyone any ideas whats going on?

13 November 2010 - 9:40pm


Has anyone been to one of the assessment centres yet??? If so, any tips???


3 December 2010 - 5:26pm

I would be extremely grateful to anyone who has completed a telephone interview for the INTERNSHIP position this year to list what kind of questions were asked.

Kind Regards GG

31 December 2010 - 2:09pm

Hi All,

Could anyone please point me out link/links where I can find more information about Business Technology Leadership programme. On their careers website it says 'click here to find out more' and it takes to their banking webpage without any reference to where to find out about Business Technology in particular. My telephone interview is on the 4th Jan and I would much appreciate if anyone could point me in the right direction. Thank you

Kind regards,


8 January 2011 - 4:15pm

Hi Sam

I have a telephone interview for the technology internship at lloyds on tuesday. I was wondering what sort of questions they asked you. Are they all about lloyds and then your competencies or are they specifically about technology within lloyds etc?



8 January 2011 - 4:17pm

Also GG, have you had your telephone interview yet? Any help you could offer would be most appreciated. Thanks Julia

9 January 2011 - 8:05pm

I have a telephone interview on Tuesday for a customer sales/service advisor role!

Has anyone recently had an interview, and what kind of questions do they or are likely to ask?

Much help would be appreciated.

12 January 2011 - 10:37pm

I have a telephonic interview for Business Technology Program.....did anybody give an interview for this program???What did they ask???how much shall i know about finance related things??????

12 January 2011 - 10:38pm

@Sam... Sam can you pleae give me a brief idea of what you went through in the interview as i have the same program that i applied in..

18 January 2011 - 5:24pm


Had my telephone interview for Graduate Business Technology on Friday the 14th Jan.

Just got a ridicolous reply that said:

We are pleased to inform you that you have passed your interview successfuly ... However, as we nearly closed our 2011 intake target we have no capacity to invite you to AC. We will inform you if something changes. (What a poor formulation of a letter!)

Does anyone have something like that? What to expect?

Thanks in advance.

18 January 2011 - 8:57pm

Hi msatskov

I received an email saying I'd passed too. Although they said that as space is tight that I should book the AC asap, so I did. They said they were probably going to have to provide more dates due to the high demand so I'd imagine that they will inform you when this happens. But perhaps try emailing them.

Good luck!

18 January 2011 - 11:57pm

Hi, can anyone tell me what questions they asked for the telephone interview?I am having mine on friday and i applied to the business technology graduate programme. Thanks.

31 January 2011 - 3:40pm

Hi cecy, hope you are well and the phone interview went well too!

if it is okay for me to ask, may you kindly provide some details of the questions you were asked in the phone interview?

i look forward to hear from you.



1 February 2011 - 7:12pm

HI has anyone passed the telephone interview but can not book an assessment centre date?

I passed on 22 Dec 2010 for general management and it has been over a month and no assessment dates have been set up. I have tried e-mailing lloyds talent, but I have recieved no reply,

If anyone has the solution or been in the same situation please let me know.



1 February 2011 - 7:16pm

ye i am in the same boat. been waiting for a month after passing tele interview. If you have found an answer how to get to the assessment centre, please let me know.



1 February 2011 - 10:17pm

Im pretty sure all their AC's are full and they have hit their recruitment qutoas guys, they emailed me this, don't bet it on it too much.

8 February 2011 - 12:47pm

Just had my reply today, they have hit their target and if it increase they will contact the ones who applied the earliest. I asked their HR in my interview whether the ACs are full and he said no, do they not work together on scheduling or something?

14 March 2011 - 8:57pm

Some recent questions about telephone interview guys?


24 March 2011 - 9:55am

Any advice on telephone interview for Lloyds any idea on questions need help please

24 March 2011 - 10:24am

Mostly competency based questions. very little focus on questions about the company,just why Lloyds, why this programme. They asked me about examples for time pressure, building relationship and go above the call of duty..hope it helps..

5 April 2011 - 1:28pm

Hello guys,

I had a telephone interview for the business specialist programme and and the end of the inetrview I have been said that they would give ma an answer in a couple of days. It is now two weeks I had the inteview and I am still waiting for this answer.

Is there anyone in the same situation? And does anyone have any idea of how I can contact them. I haven't found any e mail adress or phone number in the web site :(

Thanks !

19 April 2011 - 2:23pm


I had applied for customer assistant role in Lloyds.Have been invited for selection event after clearing the test.Will last for 1.30 hrs.can anybody who has attended give an idea what it is all about ?