Santander telephone interview
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Has anyone applied for Customer Relationship Consumer role with Santander? I have a competency based telephone interview tommorrow afternoon and am not sure what to expect particularly for this role, am quite confindent with the customer service advisor interviews but not sure, anyone pls help. I will really appreciate it. thanks.
has anyone got an offer for the corporate banking graduate scheme yet?
Hello, Babs! Congratulations!!!!!!!!!!!!!thank you for sharing information! Your experience was quite different! first of all it was prompt! how come did it really start in January?
Usually they give 2 weeks advance notice before AC and here is a rush!?
I applied for Santander inbound customer advisor on 14th jan the next morning 15th I got a call asking if I could talk to them whch I did and generally asked about my experience and explained job role. I was told to get a calculator and had to do basic maths % and stuff. told me I had passed. Then was asked if i could be booked in for telephone interview which they booked in for 16th.
they sent email with role play for a pretend bank and some info about that. I was asked one competency question which I think was a time I dealt with a challenge and how i over came it.something along those lines. Then we did role play she was the customer complained about being on hold for half an hour, wanting account info and wanted to know if she saved £xxx how much more did she need for a morgage deposit on house for so and so money.didnt have a calculater!! wasn't told I needed one for this part made up a figure. Within a few hours got a call back to go for assesment on 17th.
They sent me info 3 n hours long to bring id.1st hour four managers and hr person do intros to job role their experiences and about santander. the next hour we were 8 ppl split in 2 groups one did numerical test others did interviews. did numerical test first quite easy to be honest had calculators and front page was example question which hr person went through so you understand how to do it. had info about the bank and products and questions were how many instant access do they offer, whats limit on this type of account, what is available balance if you have this much and credit limit is this much. the last 2 pages were rows of random letters or numbers and you had to match the right one which was listed in the column a,b,c,d 15mins timed. then interview which was why you want ot work for them and 3 competency questions which i think other people covered previously. We then had to go off in our groups with 2 managers in the same room and were pretending we were chosen to give feedback to managers about call centre stats and would report to them at the end, even though they was sat their the whole time! The key is to participate and make your comments heard, don't sit their quiet say atleast something. They will be making notes probably checking your groups skills and if you participate.after that we finished
today on 18th i got a call congratulating me and telling me I got the job and they are going to sort out start dates and let me know within a week when i start.good luck to to those who are still waiting to hear back
I know it's long time since your post. But I thought may be you still receive this message. I'[m applying this year and my concern is if you had numerical tests again in AC? ANd did u accept the offer? DO u currently work there? How is it?
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