Santander Interview & Role Plays

Hi every one i am going for the final face 2 face interview for the customer service advisor role. I have done all intial stages so this is the last one so any one have any idea what kind of role play it will be. Because i am confused with the role play section and want to pass it.PLEASE CAN U GIVE AN EXAPMLE OF ROLE PLAY AS WELL.. please help as ihave my interview in coming days. Thanks in advance

Hello all,

I have a phone inteview with Santander, can anyone please help with what i need to be prepared and expect in the interview?

Please do post as soon as possible, any ifor u might have...

Thank You

Tomi

hi, i wanted to ask when did you have your telephone interview and how long did it take before you were informed you'd been short-listed for the face to face interview? thanks in advance

HI Nail,

I applied sometimes this year, early on the year it has taken such a long time that it actually shocked me when i received the invitation to take part... It was 30min Interview, will let u know of the outcome..

i passed my telephone interview but now i am waiting to hear whether I've been short listed for next stage, said it would take 4 to 6 weeks.

i passed on tuesday. so its been 2days waiting so far, i'm so anxious@Tomi.

Hey nail biting times. Just to let you know that I'm in exactly the same position as you.

Had my phone interview two days ago and passed and received an email saying my details will be passed onto a Recruitment Manager for shortlisting.

I'm trying to be positive as well as patient because they did say it can take up tp 4-6 weeks for a reply soooooo fingers crossed.

Hey cool guy... Just a quick question. Is it possible for you to please let me know how long it took for them to get back to you regarding a face to face interview from when you had your phone interview? I'd be very grateful if you could please inform me.

Thank you

After my telephone interview it took around a month to get to the final interview...but i heard it may take long depending on which area and position you applied...gud luck

lol. my fingers and toes are crossed. i hope i get through. what position did you apply for@ geeWizz.

wow a month? i will have probably forgotten about it by then. i dont even remember what they asked me everything happened so fast its all a blur, lol. but all i know is i did got to get through stage 1, so thats a step in the right direction, good luck everyone!

well guys, I had a very late telephone call yesterday evening inviting me to a face to face interview, via voicemail. but they were closed by the time I got it. now its saturday and i've tried calling i don't know if their open. but I got to find out details of where to go and what time as its this tuesday. I don't know what to expect.

I applied for the Customer Service Adviser position.

Good news... I received a phone call yesterday HOWEVER, due to me being at work, I missed the call :-( so I listened to the voicemail message.

I have tried contacting back but I'm guessing the lines are not open until Monday. So at 8.30am SHARP I will be on that phone trying to confirm my attendance for the interview.

Nail biting times I hope u manage to get through and good luck with your interview on Tuesday.

Geewizz, it seems we went through the same thing. I missed their call also. and been trying to call them today, my bill is so high after all these calls. I'll be calling first thing monday as well. you applying for the same position as me, good luck to you to.

I have no idea what to expect at this stage. is this the AC stage with role plays or just a box standard face to face in the branch you're applying to. any one done this bit yet and got any advice tip on what to expect? would be much appreciated.

I'm guessing it's a face to face interview (well based on what the voice message said). But I'm not certain cause I haven't been. Maybe cool guy can tell us.

Yes my phone bill has gone high as well but hey I guess it's worth it.

Welldone mate, very good news.. Wish you all the best for the rest of process... I unfortunately failed it, and am not sure why.. Two questions they asked me i just made something up as i did not know anything,... Will apply again and see what happens..

All the best @ Nail

@Geewiz if you have passed your telephone interview and then you have recived a call it means it is a Face to face interview .. so start preparing yourself now and wish u guys all gud luck@ nail bite have you applied for CSA and tuesday is your Face to face interview? is it correct

@ Tomi, Sorry to hear your news. well best of luck for you next application.

@ Cool guy, i have applied for the CSA position as well. yes i just spoke with the bank this morning and they confirmed my face to face interview tomorrow afternoon.

They only took 2 days to get back to me with the face to face invite. and i'm in london, i guess the turn over of interviews is thick and fast down here.

I have to go to the branch for the interview, so no Assessment Centre involved, but i was told its going to be competency based and role play lasting about 1hour 45minutes.

how did you do at your face to face interview? have you had it yet? what happened?

Has anyone been to a face to face interview yet for the CSA role? I was wondering what questions they asked, if they were any different to the telephone interview, and what the role play involved? thanks in advance

i know i been messaging like mad this afternoon, i'm getting anxious, and trying to decide whether to go trouser or skirt suit. i'm female by the way, lol.. i'm assuming u all a male. so no point asking what shirt colour to wear. lol

@ nail biting, I wish you very best of luck for your face to face interview tomorrow. Yes i have mines on this friday so still on my way. Just relax dont get anxious cause u r lucky that ur application is processed very fast. Don forget to tell what happen in interview and what was your role play and what q's they asked..Gud luck

i will give you an update tomorrow. thanks, @ cool guy

i wish there was someone on here who's had theres already as the tips and advice would really take the edge off. :)

Hey everyone...

Oh where do I start? As you know I received a phone call but missed it due to being at work. I managed to speak to them this morning and have arranged an interview for next Thursday.

@nail biting times and cool guy I wish you the very best of luck for your interviews.

@ TOMI, I'm sorry to hear that you never got through. However, just know that when one door closes another one opens! And it is certainly not the end of the world, there may be a better opportunity out there for you.

@nail biting times I'm also female HAHA (you wouldn't have guessed because of the unusual choice for a username). It was just the best spontaneous thing I could think of as I did not want to use my real name.

Also, I know it's late to reply as you may have already bought your suit but I'm going for the matching trousers and blazer tailored look. I currently work at next so I'll buy one from there. Regarding a top, I guess it's up to what you feel comfortable in but of course it would make sense for it to be formal and to tie in with the style of your suit.

Once again I wish you all the best.

@ Geewizz, Thank you. I have a white shirt with black stripes but i'm going for a plain white shirt as i feel thats more corporate. I wanted to go to next to get a suit, but i'm just going to work with what I got, which is a black suit jacket and black trousers, and a pair of black pointy toe heels. and i'm still debating with the hair up or down. i'll do a trial run on hair and neutral makeup tonight, want to get it just right.

lol, i agree with the reason for name choice, mine was random too, i dont even bite my nails. lol. but the feeling of this whole process makes me think many people would waiting in anticipation, so i thought i was a good choice.

by the way, next have a lush suit in the new catalogue which i would love to have for tomorrow, but unfortunately i don't have £85 lurking randomly at such short notice. may get it anyway after tomorrow just to have.

I have 2 jackets, one short one with 1 button sits at top of hip below the waist, and 1 long one with 3 buttons which sits at top of thigh, i'm going to wear the longer one.

@ Nail Biting Times yeah I know what you mean about the prices of the suits at next lol. I said the same thing 'if only I had that money to burn on such short notice'

I really do wish I get the post after all the stressing, long process, anticipation and sleepless nights.

Well at least I have over a week so I have no reason not to be well prepared.

Hope 2moro goes well for you. Let me know how it all went. Good luck once again ;-)

Hey guys, i am shattered after my interview today... don't know where to start, i think i did ok. though i did well up a bit at the end during the role play. because i got angry with myself for getting a brain block. i paniced at 1 point.

the interview lasted 3hours and 45mins. (i know, right??) killer, and the whole thing was one on one, no one else was there, just me the manager and someone taking notes of what i was saying. i did a basic maths test which i got 100%, yay me! was %'s then i got the competency interview, based around customerservice. all the questions i had prepared turned out the be useless because in the moment they do asked for something specific based on your background. focused around you as an individual.

the i had the getting to know you section, wanting to know about me and what i can offer, what makes me tick etc. the usual suspects of questions.

honestly i'm on brain freeze now, so i cant go into detail too much tonight, but boy, am i glad its over. what a day. on a good note the manager was really nice as a personality even during his serious moments.

told me i'll get feedback next week. whether i get it or not, they'll give me feedback. so just awaiting that all important call. :)

hi nail biting don worry you will get it just relax. and around 4 hours is insane its too long but hope you did well and yes please state what Questions they asked you and briefly tell me that what exactly they asked you in role play... and also you will get a phone call around 7-10 workind days.....

Hi

I have my face to face interview tomorrow would appreciate any help or advice you could share with me on your interview

Thanks

Hi Guys

I have just been informed I have a face to face interview, competency based tomorrow morning. Really would appreciate any help you could share with me on this pleaseeeeeeee.

Many Thanks

Hi hutchie23

I'm yet to have my interview so I can't give any advice but just in case you don't get any before tomorrow then I wish you the best of luck.

It will most probably be like the telephone interview but I'm not too sure as I have not been yet.

Hi

Could you give me any info regarding the face to face interview with santander. Please as my interview is tomorrow

I know nothing besides what I was told in the email. Did you receive the email of interview confirmation?

Yeah I got the email

hi guys, cool guy, the role play was a complete and utter mess, they gave me the assessor sheet instead of the candidate sheet.

 they took phone calls during my session, went out to cash up all sorts, i was getting quite annoyed, yet faking a smile just to get through.

um, as for the actual role play itself it was a scenario. i was serving a customer at the desk paying in a cheque they were just an irrate customer and i had to try and get them to make an appointment to open a savings account. i just was engaging in convo and trying to slip in my sales speak in the convo, but they were trying to be a customer who was soo rude they didnt want to know. by then i got a brain freeze and well-ed up with tears coz i felt so stupid i couldnt remember what i was going to say next.

as they printed the scenario while i was in there, i'd assume every scenario is different.

I'm really thinking whether i actually want the role now, coz when i realised the salary is pro-rata, I realised that the actual pay for me will be half of whats advertised. but we'll see.

@hutchie23, hey, I had my interview yesterday, it was one to one, no one else was there, went on for over 3 hours. i did a basic maths test with percentages, and if you don't get them all right they won't interview you,, thats what i was told by the manager because they see that as i financial risk.

them i had a getting to know you questions session, just wantin to know about you as a person. general life stuff, your background.

then they did the competency questioning, which is like the telephone interview, just need to prepare to elaborate on previous answerss you gave. then the role play, which i mention what happened in the message above.

Good luck. :)

@ nail biting thax very much for info,,,it would be fabulous if u could tell me that what sort of Q,s they asked u in maths test,,, cheers and hutchie gud luck to you

the maths test was like a GCSE paper, a mini sentence eg. Mr. A has a mortgage at 678.00 per month, he's been told if he re-motgages he'll get a 15% discount, how much will his new payments be?

and then you just write the answer, but there a calculator to use for every question so its really easy, and i think it checks you know how to use a calculator properly.

another eg is Ms. T wants to with draw £509. she wants 1=£100 note 3=50's and the rest however as long as she gets £10 in 1 pound coins... and you fill in lines next to each figure. thats it.

Hey everyone. Hope all is well.

This board has gone slightly quiet so I just wanted to know if everyone's interviews went ok.

Cool guy, nail biting times, hutchie 23 did your interviews go well?

Mine is on Thursday and the suspense is killiiiiing meee!!

I'm nervous yet confident (if they are even compatiable). :-s

Geewiz mine was ok was,nt too bad still waitin 4 results. It was bunch of Q's they asked me and the most tough role play....lets see wat happen ,,by da way gud luk 2 u for ur upcoming interview....

I have been waiting for a response about weather i got the job or not, the waiting is 7-to-10 days so i started counting from yesterday as it was bank holiday before that.

Good luck with your interview@Geewizz let us know how it went.

hi,
can u please tell about the questions asked in the telephone interview...it would be a great help.......thanks a lot

Hi
Has anyone recently attended the assessment centre(or face to face interview & role play)?Could you let me know the kind of questions they ask..if possible specific questions and what happens in the role play?I have mine coming soon...any help from you guys will help.
Thanks

hello
I have my telephone interview in 2 days can you tell me some of the questions they asked you if you remember . Thank you

hii guys has anyone had a competency interview with santander in the past few weeks, just wondering because i have one tomorrow and would like to know what q"s they ask you??

thanks for ur help guys x

Can anyone please help with any information about the role play exercise for Santander PBA.

Thanks

Abkash ,, it could b anything u never know what they gonna ask you but it will b any type of product they sell and you will be given some papers to read the scenerio for 15 mins and then you have to perform it with managers. lets say a customer want to open saving account and you will be given all the customer info and then you have to analyse the data that what and how you can offer the account to customer and save them money--gud luck

Hey all,

I know I was supposed to update you on my interview but I've been so busy lately that I haven't really used the computer much.

Erm... it was ok (I think) but I was ever so nervous so a few of my responses were limited and I never actually managed to express as much as I wanted to. The role play was nerve racking because I had to cash a cheque for a customer who was already in a hurry and not really interested in what I had to say.

@ nail biting times I never had a maths test though :-s I don't know if that's a good or bad thing.

I was told it would take 7-10 working days to receive a reply and today has made it 10 days sooooo I slightly get the message. However, I had rung up to see whether a decision had been made but no body has been able to tell me. No one ever answers the number I was given to ring and find out. I've left a voicemail message but still no reply :-(

Anyways I hope the rest of you were successful and if you haven't had your interview yet then good luck. Do let us know how it went ;-)