HELP! HSBC Face 2 Face interview next week! need some tips plz

Original Post

6 July 2008 - 12:58pm

Hi all I've applied as a customer services advisor for hsbc, i have completed the online assessments and passed the telephone interview, im at the last stage the face to face interview, and pretty nervous as it's my first time working in a financial field. If anyone could let me know or give me any tips on how to prepare and what i might be asked. Or what types of questions will be asked, and what type of responses they are likely to favour, i would really appreciate it thanks.

-Edwin

Recent Comments

30 May 2014 - 11:35pm

Hi everyone.
I passed my face to face interview for Customer service officer today!
Ill give you a run through of what happened as this site prepared me for the day and i found all your help really useful!
I got a tour of the building first and then i was taken into a room to do my interview. I was asked 6 questions in total and i will try to remember them all, im sorry if i forget some!
1- Can you tell me about a time where you had to adapt to change?
2- Can you tell me about a time when you went above and beyond for a customer?
3- Can you tell me about a time when you introduced an idea to change something within your work environment?

thats all i can remember question wise, but basically they all merged into each other towards the end.
The entire interview was really relaxed and i felt like i was talking to a friend the entire time, kuddos to the recruitment team they are really good.

After that i had the phone roleplay, this was pretty straight forward, you just read from a script and get the phone call and try to understand what the customer was wanting and if you could link sell anything to the customer... like for example a customer calls to check their account balance because they were going on holiday, you would then try and get them to take some foreign currency and travel insurance.. its pretty easy if you take your time, even if you make mistakes they are just looking for imagination and initiative.

i hope this helps a few folk!

16 May 2014 - 3:11pm

Hi Sadia and all
check all competency questions on this thread mainly in the first few pages for customers service and cashier roles. Cashiers might get questions regarding handling of cash so give them your views and provide work related examples. If you don't have work related example you can give personal examples or you can link it to an occasion where ur reliability was proven e.g. following rules and procedures.
Focus on your body language, eye contact and voice tone as this can be a big giveaway of your confidence.
I also found the following member NegotiationTips1 on youtube very helpful. Follow his tips and you wont go wrong!!!

Good Luck!!!

13 May 2014 - 9:36pm

Hi Sadia,
Hsbc is strict in interviews as competition is stiff. However u need to prep competency based answrs. Y hsbc, excellent cust serv, doing the right thing, team work, going above and beyond are the regulars. But I had mine a long time bk and for a diff position. So mine was very diff. But u need to be very confident in ur answer delivery. Hope this helps.

13 May 2014 - 9:36pm

Hi Sadia,
Hsbc is strict in interviews as competition is stiff. However u need to prep competency based answrs. Y hsbc, excellent cust serv, doing the right thing, team work, going above and beyond are the regulars. But I had mine a long time bk and for a diff position. So mine was very diff. But u need to be very confident in ur answer delivery. Hope this helps.

13 May 2014 - 3:14pm

Hi I've got an face to face interview in a few days and was wondering what questions will be asked and it stated it's gonna be an hour and 15 minute :( lol for a cashier role. Please help thanks

14 April 2014 - 6:59pm

Hi, can you help me please with your question that you impressed them at the end.thank you

13 April 2014 - 10:44pm

Hi guys I applied for job in hsbc. I'm experienced in customer service and sales ( 4years experience working in mobile network) I'm worry about credit checks. My credit is poor however my current employer offered me a job. Any chance I will be accepted for position in the bank? Will they consider my experience and very good reference.? Any ideas??? Help please....

7 April 2014 - 4:04pm

hello rodrigue.
I have f2f for cashier role on 10-04-2014
can you please help me interms of what they asked you for the f2f interview.
mkaur sond
thanks

7 April 2014 - 4:01pm

I have f2f interview for cashier role on 10-04-2014.
please help me in terms of what hsbc asked in f2f interview

28 March 2014 - 2:37pm

Hi, did u get the job in the end? I am going to have a f2f interview for cashier next week, I haven't had tele interview too, how was your interview? Any tips? Thanks