OfflineHi all I've applied as a customer services advisor for hsbc, i have completed the online assessments and passed the telephone interview, im at the last stage the face to face interview, and pretty nervous as it's my first time working in a financial field. If anyone could let me know or give me any tips on how to prepare and what i might be asked. Or what types of questions will be asked, and what type of responses they are likely to favour, i would really appreciate it thanks.
-Edwin
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hey Edwin
i have no answer for your question but hope you have one for mine,
I have applied for the european management trainee program and i have passed so far the online recruiting tests, and now im waiting for the phone interview. how was your interview?? any tips? i'm also very nervous cause this will be my first (hopefully) job in a managerial/banking position
oops...sorry i forgot good luck with the face to face interview
Hi, on the phone interview they asked me why i want to work for HSBC, previous employment, they asked me about my self and how i would fit into the role, questions about customer services, and team work and give examples, are you good at meeting sales targets, where would i see my self in 5/10 yrs time,
make sure you do some basic research about the company profile and what products they offer, i hope this helps and keep calm during the telephone interview.
I would stand up instead of sitting down during the telephone interview, make sure you don't stutter or pause for to long, be clear and friendly, as this helped me relax. I hope this helps and good luck with your interview, just prepare well, im still nervous in-regards to the face to face interview anyone out there that can help?? i would really appreciate it
Clarabelle - Have a look at the article on telephone interviews too. Vision1's advice is good - bear in mind that telephone interviews are mainly used to weed out bad candidates, than as a means of assessing strong ones. Above all else, interviewers need to know that you can answer basic questions, talk clearly and confidently, and don't use slang.
Vision - Have you seen the WikiJob HSBC profile? It's not directly linked to from the front page. This could be quite useful - scroll down to the lower section of the profile for info on the interview.
Good luck to you both!
ok done with the interview, kinda weird i'd say...very structured questions about when/how/why ... in the past i had to take a leading role, i had to be a role model, working in groups, what was the outcome, having to deal with client/customer and how i behaved towards his/hers demands. he wasn';t exactly leading me, but i was talking and he was taking into greater deapth my answers by either stating choices i've taken or how i handled the client. he gave great importance for my decision making process, who i turned to, how did i reach the final choice, what was important to me blah blah blah.
i was prepared to asnwer questions like: why do you want to work for hsbc, what's your strongest ability and so on, but nothing like that...
the guy though was very polite and outgoing and he had a much better accent than the one i was expecting!
good luck to edwin and hope my comment helps the rest of you
hey ppl.
i was wondering if anyone of you know how long it takes to get an answer after the telephone interview, it's been 2 weeks now and i have no reply yet and i am getting nervous.
Edwin, what happened with the face 2face interview?
Does HSBC run its own telephone interviews or is it a third party firm?
..most of the time candidates are informed within 24 hours if they've been successful (or unsuccessful) after a telephone interview. There's no reason for your assessors to take longer as telephone interviews are only used to screen poor candidates and not to actually recruit.
If I was you I'd call them tomorrow and check what's going on. It sounds to me that either someone has lost/mis-placed your application or HSBC are delaying applications whilst they work out what path to take regarding their graduate recruitment campaign in light of the current recession/credit crunch.
Call tomorrow - let us know what happens!
okay, after so much time waiting and basically thinking i've been rejected, hsbc called me only today to tell me they booked me for a face 2 face interview next week...let me remind you, today it's Aug. 25, interview scheduled for Sept. 02, the program said that spet 1st would be the 1st day of employment...i don't even know what they're thinking. I'm going of course but i'd feel more comfortable if they had informed me earlier.
So wish me luck ;) any tips?
Hey clara..I've actually applied to the Hong Kong management trainee program too and tomorrow is my aptitude test. I've already did the first part and I got a call back to do the longer version of it. Please do keep me updated on how did your interview process went because I'm nervous as heck about it. lol. Thanks for describing how the phone interview went cause now I have an idea of how it'll go.
Clara - was your origianl telephone interview back in early July? Have HSBC kept you waiting 6 weeks for feedback on that interview?!
Well done for getting to the next stage - If your intervview is on Sept 2 and the scheme start date is Sept 1 ..are you sure you are still interviewing for the 2008 intake? I'd be sure to confirm what's going on when you next speak to them.
Good luck!
yes, i know what you mean, i was waiting for THAT long...i had contacted them some time ago wondering why it was taking so long and they sent me an e-mail saying i would be informed once the manager responsible here in Greece would have the chance to review all applicants and that they were far too many (possibly it's the Greeks manager's fault - i could easily buy that knowing the greek pace and given the fact that basically everybody in july-august disappears in some beach near by... not very flattering for us)
well i hope that i'll be interviewed for the program i applied for :S all i need is to wait til tuesday!
do you know if they tell you right away if you're rejected or hired??
..they should tell you within 48 hours... but considering it took them a month and a half to tell you your telephone interview was successful, I wouldn't count on it!
So you are applying for HSBC in Greece?
sorry red for the delay, yes i'm going for the greek program.
and so i'm done with the interview! i think it went well. i was interviewed by a panel and they had specific questions, reading them from a set of papers. the questions were like these:
- what are you most proud of so far in your career (academic or professional)
- what makes you confident/not confident
- why you want this career change? (my studies are irrelevant to banking, finance etc i only have an MSC in Management Engineering)
- have you ever upset anyone
- what were the strong qualities of your previous boss? what do you think he/she change in his attitude?
- which are the top 5 things you look for in a work environment?
- under what conditions you would most keen to work? and so on and on, lasted for about an hour...
after a left the building i got a call from them and they asked if i would like to have another interview by just one person (weird) and they were quite flexible about the when (for the interview i had they just gave me my slot with no way of changing it).
so what do you make of it? yet another interview??? i feel like i met half of the greek managerial staff!