Shell Telephone Interview

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201 posts [Last post]

30 January 2009 - 10:42pm

Hi People...I am very new to Wiki Jobs. Pls I need to know if anyone has any info about Shell Telephone Interview. What am I supposed to prepare for, types of questions, what should I look out for? Got one this coming Monday.Pls help!!!Thanxxx

31 January 2009 - 2:40pm Premium member

Have you seen the general wiki page on telephone interviews or the general page on common interview questions?

31 January 2009 - 10:21pm

Yes I have but I was hoping I could get someone who has had a real-life contact with them.Any help?

27 November 2009 - 9:42am

Anyone had a phone interview experience with Shell.Got one coming up soon. Any useful information will be much appreciated.Cheers

1 December 2009 - 9:40am

Recently i had telephone interview with shell

kind of structured interview

first about ur career preference second about ur achievement that u r proud of; how did u achieve, what challenges u faced then about relation; ur interaction with ur colleagues, ur relationship with ur boss fourth about ur communication skills, how u explain complex things to others you have to give examples for everything

then final part choose one of the four topics and talk about .. ofcourse they would start the discussion and you have to carry on and talk globally the topics were meeting global energy demands, the reputation of Shell, global standards, changing demographic..

2 December 2009 - 10:02am

Many thanks msoct06 for your useful tips. I hope yours went very well. And i hope you landed the job.

8 December 2009 - 11:24am

was anyone recently invited to attend SRD (assessment centre @ Shell) ?


21 December 2009 - 9:49pm

I have got a call for SRD in the beginning of next year..

To aaronedin

Have you already done with your SRD ? Could you share your experience please


21 December 2009 - 10:17pm

Hi msoct06

haven't got a date for my SRD

check ur wikijob msg :-)

21 January 2010 - 1:38pm


has anyone gone through the Shell recruitment day? What was the day like?

21 January 2010 - 1:50pm

i had gone through. unfortunately i have not been successful.

it consisted of

individual case study (lot of information, papers, emails, reports, press release etc. are given and in 1 hr you have to go through them and then make a 5 mt presentation on the issues and problems and solution and strategies. then about 30 mts question session by the reviewers).

group case study (similar to the above, but the social investment options have to be discussed and agreed upon a group (we were six candidates))

then technical presentation

in all the cases be prepared to show the CART things... thats the key for the success. so think about CART CART CART .......

good luck

21 January 2010 - 2:16pm

for the benefit of others i share some more information. the business case study is based on a fictitious setting, a fictitious country called Aduki and shell has some activities and plan to increase the activities there by taking over more oil exploration, bidding, etc. you have to think about various issues like safety, environment, work force, etc also more important is financial data. u will be given charts, graphs, etc about financial and other oil data; so have a look and try to come up with some figures. also think about short term and long term strategy and what would be the broader implications of the decision. read emails and headings and try to catch the key words. think about increasing capacity of plants, ensuring safety, work life balance, local work force, satisfying the govt, stakeholders, etc. also care for shell employees. you will have to think about the budget allocated and hence see how u plan for short medium and long. there are env concerns like gas flaring from the plant, oil platform etc.

21 January 2010 - 2:24pm
28 January 2010 - 2:41pm

Thanks msoct06 for posting your experience. Sorry to hear you did not go through. Hope something comes up soon for you.

3 February 2010 - 10:09am

Has anyone heard back from shell after the telephone interview? I had mine over 2 weeks ago and no word from them

7 February 2010 - 5:41pm

Hi favour001. I have a telephone interview with Shell in a couple of days and I was wondering if you could please share your experience with me? What were the questions they asked you and how long did the interview last ? Could you also please let me know what were the questions asked for commerical awarness and some tips on how i could prepare.

Your help would be very valuable.


9 February 2010 - 12:20pm

Very similar to mscot06 above. Here's my experience:

It was split in four parts.

Part 1

A couple of general questions about your career preference, why and location preferences.

Part 2 - Competency Based Questions

The main questions were followed by a variety of probing questions aimed at finding out specific things you did in certain recent situations /experiences. The probing questions tried to capture the usual SituationTaskActionResult or ContextActionResult. Make sure you know your stuff inside out plus what you would change wrt to your actions and what you learned about yourself just incase .

- Proudest achievement

-Teamwork situation where there as a disagreement

-A time when you had to explain a complex or difficult issue to someone eg some bad news.

Part Three - Capacity

Given 4 topics to select one and have a chat about it. (depending on the time left or the programme, a topic may be given to you, ie no choice of topic). This was a brainstorming session really and there were enough probing questions to help you figure out what to say. Of the four this is what i remember though i'm not certain of the exact word for word wording of the topics. The topic you choose or get given may be defined for you and then the conversation starts.

- Diversity and Inclusivenes

- Helping Local Governements

- Recruiting and Retraining high calibre staff

- Social Responsibilty

Part 4

-Questions for the interviewer

Please share your experience especially if anything was different.

9 February 2010 - 12:54pm

Thanks a lot for your detailed information.

how did it go?

9 February 2010 - 8:32pm

thanks a lot for the info kokojobs :-)... i guess not much preparation can be done for part 3...was it difficult to answer any of the questions in part 3 in particular ?

Any info or advice u can give on how best to prepare for that part ?

thanks !

9 February 2010 - 8:34pm

Also is there anything that u can particularly expect in part 3 ... like a list of topics that keep getting repeated or something ..... or it just depend on ur luck that day ? :-p

11 February 2010 - 2:03pm

Has anyone been put through to the SRD after a telephone interview recently? When is it?

12 February 2010 - 10:25am


From what i remember of Part 3, the topic was defined and the i was asked what it meant to me and then asked to just talk about it. so its from what i said that she asked question, mainly probing questions like. what else?, what are the risks of what u said, how will u minimize/manage it, how wud it change in a 10yrs time?

12 February 2010 - 12:57pm

thanks for the info kokojobs..really appreciate ur help : )

17 February 2010 - 10:46am

Thanks for all the tips everyone! Good luck with your interviews.

I was wondering if anyone could share a bit more about the last part of the interview . Topics that come up. I've applied for technical roles and wondered if that would change the topics at all?

For eg the ones kokojobs posted (listed below) - are they suitable for non-technical roles?

- Diversity and Inclusivenes

- Helping Local Governements

- Recruiting and Retraining high calibre staff

- Social Responsibility

Anyone here applied for technical roles. If so what sort of topics did you get?Also, what aspect are the looking ofr you to discuss. for eg global energy demands is such a huge topic. So are the topics above. What sort of discussion ar ethey looking for do you think?

Also, once an application is submitted, can one retrieve it after? I have not saved a copy of it on my hard disk (very foolish, I know) and now slightly concerned about what I put down as my second choice. Hmmmm. Any help would be much appreciated!

17 February 2010 - 2:38pm


I applied for a technical role...

They wanted you to discuss the topic. Positives, Negatives, Risks in implementation, how to manage the risks. how u think it will change in say 10 yrs.

17 February 2010 - 5:15pm

thanks kokojobs! But aren't these topics quite wide for eg Social Responsibility. From what aspect did you think they wanted to discuss these topics? From a company's perspective ? positive negative of that presumably? Just tying to get a feel for where they are coming from. Thanks again for your input!

And good luck!

17 February 2010 - 8:00pm

As i said earlier it was a brain storming session really. Its what you personally think about the topic and then what that means to the company. In any case its best to discuss in from the company's perspective.

26 February 2010 - 12:16am

any idea how long does it take to know the outcome of the first round telephone interview ? roughly how many days or weeks does it take?

4 March 2010 - 9:00pm

Hello everyone...

Has anyone had an telephone interview recently and got to know the outcome... ? Any idea how long does it take to get to know the results of the telephone interview.. I had mine like 2 weeks ago but don't know the outcome as yet....

Any inputs would be really helpful... !

thanks : )

4 March 2010 - 10:57pm

Sorry for the late reply... I heard from them. Didn't get through. They got back to me within 3 weeks i think. All the best.

5 March 2010 - 1:26pm

thanks for ur reply kokojobs... its been a lil more than 2 weeks now since I heard anything from them... can't be good news right ? I mean if it was good news they wld have got back to me earlier....

By the way did they send you an e-mail or call you regarding the result ? So that I can stop carrying my phone arnd every where I move :-p

thanks u so much for ur inputs..really appreciate it ! : )

5 March 2010 - 1:57pm

Hey mystique86,

You cant really determine if its good news or bad news from the fact that you haven't heard from them. Just hope for the best. I know how it feels to be waiting. I've been waiting to hear from another company since Jan. grrr

Anyway wrt to ur question, I was sent an email regarding the result.

Hang in there m8

5 March 2010 - 2:43pm Premium member

Did you hear back? I suggest you give them a call. Normally they have hundreds or thousands of applicants and so it is easy to get lost in the system!

5 March 2010 - 5:12pm

Hey... thanks so much kokojobs and chrism2671 ! : )

The waiting is the hardest part.. i agree.. plus being international student is not really making it any easier... am really banking on this one ..lets see what happens.

Shall wait till the 3 weeks time period and then I guess I shall call them to find out.

cheers !!

20 March 2010 - 11:39pm

25 March 2010 - 2:56pm

I thought would share my Shell recruitment experience so far: This information relates to Shell UK and a Commercial Internship in Summer 2010

I applied in November 2009 using the online application form and received an email about an hour afterwards confirming my application had been received and I would receive "separate notification of the outcome in due course"

Four days later I received an email inviting me to the next stage, the telephone interview. My interview slot was booked using the Shell online system which becomes active when you make it to this stage. I had the option of a face to face interview in The Hague but decided that a telephone interview would be best. I had the interview in early December, which, although was challenging, I found the whole experience rather enjoyable.

About 2 weeks after the interview I received another email saying that I had passed the interview and that "a member of our recruitment team will be in contact with you in the near future."

In early January I received an email from a Shell recruiter to discuss my preferences for an internship. This was to try and identify a suitable internship that would match my skills and the business requirements of the company. My application status on the Shell application system now read "Final Assessment". Now it is just a waiting game to see if there is a suitable project for me to work on.

Is there anyone else at this stage waiting for a suitable project to come up?


25 March 2010 - 6:40pm

Exact same position as of yesterday! But I only sent of my application 3 weeks ago! Can't believe you've been waiting since January :( Whic commercial branch did you apply to? I've applied for trading.

25 March 2010 - 6:46pm

Exact same position as of yesterday! But I only sent of my application 3 weeks ago! Can't believe you've been waiting since January :( Whic commercial branch did you apply to? I've applied for trading.

26 March 2010 - 4:52pm

It's good to hear that I'm not the only one stuck in this awkward position! I also applied for Trading.

14 April 2010 - 5:44am

Hi mscot06 and other WikiJobbers,

I have passed to the second round of interviews with Shell for an an analyst position in the downstream business.

The first interview followed the structure outlined in mscot06's post on February 9, 2010.

My next interview is with two people from the Downstream division.

Does anyone know what sort of questions will be asked and how the 2nd interview differs from the 1st?

I was advised that the questions will be on: Capacity, Achievement and Relationships.

I appreciate your prompt reply's as my interview is in two days.

Kind Regards,


14 April 2010 - 5:47am

Hi guys,

I got a reply within a few days. All the best.



20 April 2010 - 2:48pm

Whent well. Some of the preprepared questions asked in the second interview were too complex and did not really apply to the situations that I have described in my examples. When that occured I just told them that I did not know the answer and thought the question was not relevant.

I asked some good questions.

Not I am through to the Shell Recruitment Day. Anyone been to those? Any information would be greatly appreciated.

20 April 2010 - 2:50pm

Went well. Some of the preprepared questions asked in the second interview were too complex and did not really apply to the situations that I have described in my examples. When that occured I just told them that I did not know the answer and thought the question was not relevant.

I asked some good questions.

Not I am through to the Shell Recruitment Day. Anyone been to those? Any information would be greatly appreciated.

20 April 2010 - 2:54pm

Hey everyone,

Has anyone been to the SRD? If you could share your experiences that would be much appreciated.



21 April 2010 - 10:39am

I am waiting for Shell's recruiter to call interview was scheduled to be 40 minutes ago but my phone has been silent. HELP!

21 April 2010 - 10:52am

Call the candidate co-ordinator using the details at the bottom of the email that invited you to the interview stage NOW. My interviewer called me about 10min late but don't leave it to chance.

21 April 2010 - 11:08am

I would love to, but there wasn't any number attached with all the emails, only the email addresses. That is why I'm getting jittery, I wanted to call earlier but there isn't any number to call! I'm going to give it another 15 minutes wait, then I will start bombarding all the recruiters' emails..

21 April 2010 - 11:12am

I just called the Senior Candidate Coordinator's number and she did not answer her phone. Left a voice message, crossing fingers now.

anyways, thanks everyone for the tips given. :) and all the best!

28 September 2010 - 8:41pm

Hello Everybody

Has anyone completed Shell's finance graduate program interview recently ? If so, were the questions similar to the ones in the thread ? Please elaborate in case you have any details .. My interview is just around the corner ..

Thanks and Good Luck to all !

13 October 2010 - 6:58pm

Anyone done the telephone interview yet for a technical role? If so what topics were you given to discuss on at the end of the interview? Cheers

26 October 2010 - 3:12pm

Thanks for the heads up Kokojobs, was a real help with my telephone interview which was today. It went pretty much exactly as you said, the only difference being a few different quetions for Part 3. One of which was discuss the pros and cons of using Virtual Teams. The other I didn't hear so well so can't really say for sure

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