Communication

Employers are looking for employees who can communicate well with other people. Strong communicators make good team members (see teamwork) because they can efficiently and effectively transfer information from person to person, follow instructions and instruct other people.

Strong communicators generally also make good leaders (see leadership) and decision makers (see decision making), which makes communication a key competency.

It is likely that you will need to show evidence of your own communication skills during a competency based interview. Questions you may be asked include:

• Give an example of how you dealt with a difficult or sensitive situation that required extensive communication.
• Give me an example of how you dealt with a difficult customer at work.
• Tell me about a time when you had to explain an issue or process to a colleague (or colleagues) at work.
• Tell me about a time when you taught someone else something.
• How do you explain things to other people?

For further information see Competency Based Questions, Competency Based Interview and General Interview Advice.